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SERVICE SOLUTIONS BUILT FOR YOUMercedes-Benz VansServiceCARE Customer GuideFor Mercedes-Benz Vans Extended Limited Warranty,Prepaid Maintenance, and Complete.

ServiceCARE Plans OverviewExtended Limited Warranty (ELW)More warranty. More certainty.ServiceRepairWear & TearThe Extended Limited Warranty product offers you greater coverage formechanical, electrical and electronic components. It protects you againstunforeseen repair costs and without any deductibles, you get the benefitof predictable and attractive conditions.TERM5 years / 160,000 km6 years / 200,000 km7 years / 250,000 kmMaintenance (PPM)Keeping your van in top shape.ServiceRepairWear & TearRegular and accurate checking of the most important vehicle partsand functions ensures that your van continues to deliver outstandingperformance and reliability. Maintenance prevents unnecessary repaircosts and keeps downtime minimal.TERM*2 Services/5 years4 Services/5 years6 Services/5 yearsCompleteThe all-inclusive service package.ServiceRepairWear & TearIf you require comprehensive additional protection for your van, look nofurther than our Complete product. This package covers all workshopwork, including wear and tear repairs. The vehicle is ready for actionwhen you need it, and you keep costs safely under control.TERM*3 years / 100,000 km4 years / 130,000 km5 years / 160,000 km*For detailed warranty coverage information please check the vehicle manufacture warranty booklet.2

Extended Limited Warranty (ELW)Extended Limited WarrantyMore warranty. More certainty.Extended Limited Warranty Program (ELW) will help prepare and protect you against unforeseen costs beyond yourfactory warranty to minimize downtime and maximize productivity.Stay in ControlELW gives you peace of mind knowing that you won’t be sidelined by unexpected expensive repairs over the years.At any time if you decide to sell or trade in your vehicle, ELW helps retain your vehicle's value.COVERAGE OVERVIEWENGINEREAR AXLECOOLING SYSTEMCLIMATE CONTROLEngine blockRear axle center sectionThermostatA/C compressor and clutchCylinder head(s)All internally lubricated partsRadiatorClimate control moduleCylinder head gasket(s)SealsFan clutchReceiver/drier bottleAll internally lubricated partsGasketsEngine fanRefrigerant hoses andIntake and exhaust manifoldsDrive shaftCoolant expansion tankEvaporatorTiming chain coverDrive shaft center bearingTransmission oil coolerCondenserFlywheelFlex-disc assemblyEngine oil coolerStepper actuatorsHarmonic balancerUniversal jointsMetal linesValves and elementsCoolant pumpRear axle shaft bearingsand hubsFittingsAuxiliary cooling pumpInjection pumpHeater coreTurbochargerHeater housing assembly(not including auxiliary waterheater or additional roofmounted air conditionerBelt tensionersControl moduleMotor mountsTRANSMISSIONFRONT AXLETRANSFER CASEAUDIO SYSTEMTransmission caseFront axle center sectionTransfer caseSpeakersControl moduleAll internally lubricated partsControl moduleAmplifiersAll internally lubricated partsSealsAll internally lubricated partsCD playerValve bodySide shaftsShifting motorHydraulic linesSide shaft jointsGear sensorHead unit(radio, AM/FM, Bluetooth )Control cableSide shaft bootsTorque converterFront hubs*This is a summary of coverage. For additional details please refer to the Extended Limited Warranty terms and conditions.3

Prepaid Maintenance Plan (PPM)MaintenanceKeeping your van in top shape.Regular and accurate checking of the most important vehicle parts and functions ensures that your van continues todeliver outstanding performance and reliability. Maintenance prevents unnecessary repair costs and keeps downtimeminimal and predictable.Our Maintenance product helps keep you on the road.Available Metris PPM plans cover 2, 4, or 6 services.Metris PPM Coverage123Kilometres (thousands): 255075 100 125 150 175 200 Year:45678OIL SERVICE1. Engine: Oil Change & Filter ChangeMAINTENANCE1. Function Checksa. Seat belts, seat belt buckles, set belt buckle extensionsb. Indicators, indicator lampsc. Headlamps, exterior lightingd. Windshield wipers, rear wiper, washer system, headlamp cleaning system2. Check for leaks & general condition3. Fluid checksENGINE1. Check Poly-V belt for wear & damage CHASSIS & BODY WORK1. Replace dust filter for rear compartment AC system2. Replace dust filter3. Trailer tow hitch: check function, play & attachment4. Sliding door: check water drain holes5. Lubricate door hinges6. Inspect steering & suspension components ROAD WHEELS, BRAKES1. Check & correct tire pressure 2. Check & replace tire sealant ADDITIONAL WORK 1. Automatic transmission: oil & filter change 2. Replace air filter element3. Replace spark plugs4. Reset maintenance computer5. Replace brake fluid for hydraulic brakes4

Prepaid Maintenance Plan (PPM)Available Sprinter PPM plans cover 2, 4, or 6 services.Sprinter PPM CoverageYear: 2Kilometres (thousands): 3046068 10 12 14 1890 120 150 180 210 240 OIL SERVICE1. Engine: Oil Change & Filter Change Lubrication Work 1. Lubricate trailer tow hitch MAINTENANCE1. Function Checksa. Seat belts, seat belt buckles, set belt buckle extensions b. Indicators, indicator lampsc. Headlamps, exterior lightingd. Windshield wipers, rear wiper, washer system, headlamp cleaning system2. Check for leaks & general condition 3. Fluid checks (except brake fluid, DEF)4. Fluid checks–brake fluid, DEF ENGINE1. Check Poly-V belt for wear & damage2. Replace the fuel filter with water separatorCHASSIS & BODY WORK1. Replace dust filter for rear compartment AC system2. Replace dust filter3. Trailer tow hitch: check function, play & attachment4. Sliding door: check water drain holes5. Lubricate door hinges6. Inspect steering & suspension componentsROAD WHEELS, BRAKES1. Check & correct tire pressure 2. Check & replace tire sealant3. Check thickness of brake pads & brake discs ADDITIONAL WORK1. Retighten rear axle spring brackets 2. Automatic transmission: oil & filter change 3. Replace air filter element 4. Replace Poly-V belt5. Check level for diesel particle filter6. Reset maintenance computer 7. Replace brake fluid for hydraulic brakes ADBLUE 1. Check & fill the DEF reservoir5

CompleteCompleteThe all-inclusive service package.If you require comprehensive additional protection for your van, look no further than our Complete product. This package coversall workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safelyunder control.Complete combines the advantages of the ELW and Maintenance packages and additionally covers wear and tear components.**COVERAGE OVERVIEWMAINTENANCEREPAIR POWERTRAINREPAIR VEHICLEWEAR & TEARMaintenance Service AEngineSuspensionBattery, additional batteryMaintenance Service BInjection systemSpring elementsV-belt, Poly V-belt, Toothed beltEngine coolantCooling systemWishboneSpark plugBrake fluid chargeAutomatic gearboxBearing, shock absorberBrake discsOil, automatic transmissionTransmission housingBoot, shock-absorber strutBrake liningTransfer case oilDisc brakeBody and cockpitWiper blades front, rearFront axle gear oilTransfer caseSteeringShock absorbers front, rearRear axle gear oilGears and bearingsElectrical componentsMufflerAir filter elementsPropeller shaftWiring harnessesCenter mufflerSpark plugUniversal joint propeller shaftCentral locking systemEnd main mufflerWater separator, fuel systemFront axle, rear axleHeating and air conditioningCheck/lubricate trailer hitchDifferential caseSafety systemsExterior lights, light source,bulbs, burner XenonOil change, engine oil, engineoil filer, grease vehicleRing gear, bevel gearAir/dust combination filter,heating and ventilation systemEmission control systemWheel hubInterior lights, light source,bulbsNOx SensorAdBlue UnitDiesel particulate filterRoadside AssistanceHere for when you need it most Roadside Assistance is available 24 hours a day,virtually anywhere in Canada or the continentalUnited States. Included with ELW and Complete packages for theterm of the contract purchased.*This is a summary of coverage. For additional details please refer to the Complete terms and conditions.**Some exclusions apply, please refer to details on page 10.6

ServiceCARE Plans Inclusions and ExclusionsInclusionsELWMaintenanceComplete STANDARD COVERAGEMaintenance worksRepair powertrainRepair vehicle Wear & tear componentsMAINTENANCE WORKSRegular maintenance work as per Service Booklet and manufacturer's specificationsMaintenance Service AMaintenance Service BOil change, engine oil, engine oil filter, grease vehicleEngine coolantBrake fluid chargeOil, automatic transmissionTransfer case oilFront axle gear oilRear axle gear oilAir filter elementAir/dust combination filter, heating and ventilation systemMaintenance work, diesel particulate filterSpark plugWater separator, fuel systemCheck/lubricate trailer hitchMaintenance documentation and registrationREPAIR POWERTRAINEngineCrankcaseCrankshaftConnecting rodPiston, engineDual mass flywheelEngine timingInjection systemAir intake, turbochargingExhaust manifold, emission control systemExhaust after treatment (Catalytic converter, NOx storage catalytic converter, AdBlue unit)Diesel particulate filterElectrical system–engineAlternator, starter motor 7

ServiceCARE Plans Inclusions and ExclusionsInclusionsELWMaintenanceCompleteREPAIR POWERTRAIN (CON'T)Glow plugEngine cooling system, coolant pump, coolant hoses, fanRadiatorCharge air coolerSteering pumpA/C compressorEngine suspensionAccelerator pedal Automatic gearboxTorque converter, automatic transmissionTransmission housingShift operationClutch platePrimary pumpSecondary pumpRear planetary gear setBearing, planetary gear setDisc brakeElectric controller unitTransfer caseHousing, transfer caseDrive shaft, Output shaftGearDrive gearGear set (bevel/spur gear)Ball bearingRoller bearingPlanetary gear setPlanet gearRing gearOil coolerPropeller shaftPropeller shaft transmission/rear axlePropeller shaft/front axleUniversal joint propeller shaftBracket, propeller shaft intermediate bearingCenter support bearing, propeller shaft8

ServiceCARE Plans Inclusions and ExclusionsInclusionsELWMaintenanceCompleteREPAIR POWERTRAIN (CON'T)Vibration damperDrive shaft, transmission, intermediate bearingPropeller shaft intermediate bearing rear axle Front axle, rear axleDifferential caseFront and rear axle housingFront and rear axle differentialsDrive shaft, rightDifferential pinionRing gear, bevel gearCrown wheelFront and rear axle shaftsBearing universal jointSeal boot, front axle shaftTapered roller bearing, Needle bearingSteering knuckleWheel hubREPAIR VEHICLESuspensionFront and rear axle springsBearing, axle springRubber mount rear spring/auxiliary springEnd stop, axle springSleeve, bearing, torsion barVibration damper, leaf springSpring elementLeaf springCenter boltSpring U-bolt/leaf springTrailing armTransverse leaf springs, front axle springSpring bearingWishboneStabilizer bar, front and rear axleBearing basket, torsion bar, frameRubber mount, torsion barBearing, shock absorber9