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Key success factors of KPI’sin Operational ExcellenceWebinar: BearingPoint & KPI LibraryOctober 9th 2012Confidentiel. 2012 BearingPoint
To improve you have to measure results . but willmeasurements andtargetsautomaticallystimulate therequired behavior?Confidentiel. 2012 BearingPointKPI Library - Operational Excellence2
What happens in real life . Not the right Measurements Too high levelNot the right frequencyNo trendingTargets not SMART No People involvement No Interaction No Gemba No Positive focus No recognizable Structure No link between what we measure and what we want toachieveConfidentiel. 2012 BearingPointKPI Library - Operational Excellence3
Success factors for KPI’s in OperationalExcellenceUse thecorrectKPI’sCreate arecognizablestructureEstablishthe rightbehaviorConfidentiel. 2012 BearingPointKPI Library - Operational Excellence4
Success Factor I:Use the correct KPI’sPriceMarket ShareStrategic objectiveCustomer SatisfactionPrimary driverQualityService level “Delivery”On Time in FullPlanningCapacityEfficiencyExternal KPIInternal KPI Piecesper manhourConfidentiel. 2012 BearingPointEnablersPerformance indicatorKPI Library - Operational Excellence5
Success Factor I:Use the correct KPI’sKPI’s need to: Be SMART Be measured in the right frequencies Show trendsConfidentiel. 2012 BearingPointKPI Library - Operational Excellence6
Success Factor II:Create a recognizable structure .Realizing StrategyQuickresponseHighqualityLow costSPEEDQUALITYSmoothingworkloadSix SigmaFlowMistakeproofingPull systemEarlywarningSTABLE FOUNDATIONTotal Productive ManagementElimination of WasteVisual ManagementStandardized work5S (Sort – Straighten – Shine – Standardize – Sustain)Confidentiel. 2012 BearingPointKPI Library - Operational Excellence7
Success Factor II:Create a recognizable KPI-structureBusiness Unit ABCSPEEDQUALITYDays t TimePass RateTraining %05 DaysSTABLE FOUNDATIONOverall Equipment Effectiveness76%5S audit compliance45%Confidentiel. 2012 BearingPointKPI Library - Operational Excellence8
As daily used by our clients Confidentiel. 2012 BearingPointKPI Library - Operational Excellence9
with a Drilldown to every detail!Confidentiel. 2012 BearingPointKPI Library - Operational Excellence10
Key success Factor III:Establish the right behavior Share performance Show involvement (Gemba) Create involvement Focus on the positiveConfidentiel. 2012 BearingPointKPI Library - Operational Excellence11
Key ConclusionsIt’simportant tomeasure theright KPI’sIt’s importantto create arecognizableKPI-structureIt’s important tocreate involvementby establishing theright behaviorConfidentiel. 2012 BearingPointKPI Library - Operational Excellence12
How to start?IfThenWhy1. You have Excelbased KPI’sUse KPI Library andtrain usageTo ensureinvolvement by easyaccess and directfeedback2. You have anincomplete set ofKPI’sCheck and developmissing KPI’sTo ensure a good anduseful dashboard3. You have no goodstructure behindyour KPI’sSet-up a KPIstructure linked tocorporate objectivesTo ensure reachingcorporate objectivesin a structured wayConfidentiel. 2012 BearingPointKPI Library - Operational Excellence13
QuestionsConfidentiel. 2012 BearingPointKPI Library - Operational Excellence14
Your contactHubrecht de PreeOperational Excellence LeadBeNeLuxITO TowerGustav Mahlerplein 62 (8th floor)NL – 1082 MA Amsterdamwww.bearingpoint.nlMobile: 31 6 5254 2777hubrecht.depree@bearingpoint.comFor more Operational Excellence information perational Excellence Program.pdfConfidentiel. 2012 BearingPointKPI Library - Operational Excellence15
Confidentiel. 2012 BearingPointKPI Library - Operational Excellence16
based KPI's Use KPI Library and trainusage Toensure involvement by easy access and direct feedback 2. You have an incompleteset of KPI's Checkand develop missing KPI's To ensure agood and useful dashboard 3. You have no good structure behind your KPI's Set-up a KPI structure linked to corporate objectives To ensure reaching corporate .
