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UCaaS Reinventing Business ProductivityThe CIOs role in the future of workAmir HameedVP Global Solutions Engineering
The playbook for CIOs isbeing rewritten.CIOs must constantly adapt tochanging customer and employeeexpectations.
RPAUser ExperienceBusinessIntelligenceGDPR5GHybridEdge ComputingSaaSAIInfoSecDigital TransformationRoboticsBYODMachine learningBlockchain IoTData ScienceEverything as a serviceserverless3
CX EX55%IncreasingexistingrevenueSource: Gartner49%Create ivity5
CXThe rules for customer engagement have changed.Customers expect their interactions with youto be effortless across every channel
onference callsVideoTravelSMSSocialSTARBUCKS7:30 AM7:45 AMMessagingCUSTOMER SITE8:00 AMCAR8:45 AMOFFICE9:00 AM9:30 AM10:00 AM
The technology you select defines your employeeand customer experience2021Source: GartnerGartner predicts that by 2021 CIOs will be asresponsible for culture as HR
The technology you select defines your employeeand customer ELECTIONLEADERSHIP
12341EARLY ADOPTIONBuild vs. BuySpecialized skillsInfluenceExpensive15
12342DIVERSIFICATIONCapital infusionBest of BreedViralMarket Fragmentation16
12343NATURAL SELECTIONConsolidationGlobalOpen platformCloud nativeLower TCO17
12344LEADERSHIPCX & EX come togetherOmni-ChannelRobust & provenSecure & compliantIndustry recognizedSystems of Experience18
12344Outbound Contact CenterCloud PBXDigital Customer ServiceMessagingInbound Contact CenterVideo MeetingsSYSTEMS OF EXPERIENCE19
33 CX EXSYSTEMS OF RECORDSYSTEMS OF ENGAGEMENTSYSTEMS OF EXPERIENCE20
Our mission is to make communicationssimple and effortless for everyone.SYSTEMS OF EXPERIENCE21
RingCentral is modern employeeand customer communications.UNIFIED &COMPREHENSIVEANALYTICS &QoSENTERPRISEGRADEAny modeArtificial IntelligenceScalableAny deviceAdvanced analyticsReliableAny channelCall QoSSecureAnywhereOpenGlobal
REVENUE Digital Transformation PathINTEGRATEDCOMMUNICATIONPLATFORM &WORKFLOWSINTEGRATIONSCRMERPProductivity AppsMOSTAREHEREON PREMCLOUD SOLUTIONSCallMessageMeetEngagePRODUCTIVITY
Angela Schmiedke, SystemsAnalyst SupervisorGlip has empowered us to get real-time answers andexpedite all of customer service.”GOAL: Reduce the variety of tools and devices to communicate, includingemail, phone and personal phones for texting.OUTCOMES:SOLUTION: RingCentral Contact Center, Phone, Glip, Meetings, FaxGlip teams increasescollaboration andprovides real timeanswersInternal teamsleverage Glip fortheir ticketingsystem and ProjectmanagementContact Center’sadvance routing canquickly route calls tothe best teammember
Jeff Kunkel, Manager of IT &OperationsRingCentral has given us the freedom to untetherourselves from our desks. RingCentral Mobile allows us toflip calls from our desk phones to our cell phones or simplyuse the softphone application. Now we can serve all of ourcustomers at any time, worldwide.”GOAL: Provide a seamless experience to their sales team and allowmobile flexibilityOUTCOMES:SOLUTION: RingCentral Phone, Fax, MobileIncrease incommunication withindividual phonenumbersDramatic drop inhelp-desk telecomticketsCost savings byswitching toRingCentral withBYOD option
The #1 Worldwide Pure Play UCaaS Company295K 41Data CentersPrivate & MultiCloudWorkforceCountries withlocal service
GARTNERA Leader in the 2019 GartnerMagic Quadrant for UnifiedCommunications asa Service, WorldwideleadershipThis graphic was published by Gartner, Inc. as part of a larger research document and shouldbe evaluated in the context of the entire document. The Gartner document is available uponrequest from RingCentral. Gartner does not endorse any vendor, product or service depictedin its research publications, and does not advise technology users to select only thosevendors with the highest ratings or other designation. Gartner research publications consistof the opinions of Gartner’s research organization and should not be construed asstatements of fact. Gartner disclaims all warranties, express or implied, with respect to thisresearch, including any warranties of merchantability or fitness for a particular purpose.Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, DanielO'Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez;30 July 2019.
FROST & SULLIVANIndustry leadershipRanked #12019 Frost & Sullivan UCaaS RADAR“A collaborative user experience — competitivelypackaged and priced — sets RingCentral solutions apartfrom most competitors.”Reasons for selection: Market share leader Commitment to innovation Ever expanding feature setSource: Frost & Sullivan 2019
A Leader in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide leadership GARTNER This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral.
