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Whether you’re outsourcing your business IT for the first time or if you already have an ITService Provider, there’s no harm in comparing market rates for Managed and Co-ManagedIT Services. However, you need to compare apples with apples.There’s a myriad of roles, responsibilities and deliverables that fall under the business ITumbrella—and as many ways to package them. Then, there are umpteen different billingmodels to consider too. Here’s a breakdown of typical managed IT models and a way togauge where your Rands will go further.The Basics: What Is Meant By Managed IT Services?Managed Service Providers (MSPs) manage part or all of your company’s IT operations as aservice.This delegation gives your business the benefit of placing its IT in expert hands. The troubleis, which operations? IT is a heavily loaded term.What Business IT EntailsBusiness IT encompasses everything from computer repair and telephony systemsto database management, network security, cloud services, and networkarchitecture—as a start.In its purest form, business IT includes the responsibilities of the Chief InformationOfficer (CIO) such as the Company’s IT strategy, IT policies, governance andcompliance and Business-IT alignment.Not all businesses need ALL the functions of IT. Your requirements will mostly depend on thenature of your business (e.g. call-centre versus professional services) and the size of yourstaff complement. Your needs will, naturally, affect what you will pay.
MANAGED ITCO-MANAGED ITAlso Known AsComplete/Full/Fully or Outsourced Managed ITPartially Managed IT, Partial IT Outsourcing orsupplementary IT services(Rare: Hybrid IT Support)Distinguishing FeatureNo internal IT staff required. A single externalsupplier fulfils all of your needs.External supplier works in tandem with,completes or supplies lacking skills to existinginternal IT resources.Main BenefitSpecialists act as your entire IT departmentfrom executive business-IT alignment down torunning software updates.Top up your team as required. Keep IP andskills in-house while outsourcing routine tasks,or hire professional skills to support the existingteam.
MANAGED IT SERVICES PRICING SCALELow Range Managed IT Services in JohannesburgLOW RANGER150 – R200per userThe lowest monthly cost you will find formanaged IT services in the Johannesburgregion is between R150 and R200 per user,per month. Hourly fees for ad-hoc work oradditional services range from R550 toR950 per hour.Here, you can expect pure monitoringservices only. Your provider will survey yournetwork, report any anomalies and alertyou if there are faults. The resolutionremains your responsibility. You can rectifythe problems yourself or commission yourprovider to do so for a fee.So, while it may seem that this a cheaper option, you’ll pay for each fix and extra fingerlifted. This option will probably cost you more in the long run. You could save yourself loadsof trouble and precious pennies by choosing a comprehensive package.Mid Range Managed IT Services in JohannesburgBudget anything from R300 – R500 per user,per month as a base fee (fixed monthly cost) formiddle-range IT Services in and aroundJohannesburg.Services in this range usually include ITplanning, strategy and design services, backupand disaster recovery procedures, and acombination of 24-hour on-site and remotesupport. You should expect network monitoring,problem-solving, fault resolution and dailytesting to identify potential problems with theimplementation of preventive measures.MID-RANGER300 – R500per userCost-effectiveMonitoring andresolutionPer-user orper-device flatfeeSome proactivepreventativemeasuresThese agreements are priced either pertechnology device or per user, but once a pricehas been determined, you then get all theabove services for a monthly flat fee.The most common per server pricing is R995 – 2995 and R695 – R1995 per firewall.
High-Range Managed IT Services in JohannesburgHIGH-RANGER500per userJohannesburg regional rates for highend Managed IT services are roughlyR500 per user, per month.Services on the high end of thespectrum should provide most, or all, ofthe infrastructure of your IT system aswell as all the services mentioned in themid-Range section above.MANAGED IT PRICE INFLUENCERSThe first factor that influences what you will pay for managed IT services is the level ofinvolvement your business will require from your MSP.A fully managed IT service agreement will cost more than partially managed IT services, butthen you have the peace of mind that all your IT needs are covered without additional fees.The second factor that affects pricing is the complexity of your infrastructure. An MSP willdetermine how complex your IT environment is by assessing the devises and systems thatyou currently use. Technologies that may affect pricing are:» Antivirus software» Specialised applications» Business software» Warehouse connectivity» Cloud applications» Warehouse management systems» Laptops, tablets, and smartphones» Web filtering» Personal computers» Wi-Fi for internal users and guests» Remote site connectivity» Workstations and servers» Services on-site and in data centres
Confirm What is CoveredAs with any business agreement, you and the other party must be clear on roles,responsibilities, and expectations regarding deliverables.Some providers offer email backup, but not archiving. Many people think the two are mutuallyinclusive. Before you know it, an old email that is crucial to an investigation no longer exists. Ifit is not specified in black and white, presume you don’t have it.You can’t be expected to know everything that you need, by name. That’s why any providerworth their salt should ask a host of questions upfront to determine what you have and whatyou want to achieve.If you’re satisfied with the proposed solution, take the time to clarify who is responsible forwhat duties upfront. Here is a well-rounded guide of which topics to cover:» Application support» Proactive network administration» End-user support» Strategic technology planning» ERP management» Virus protection» Help desk» Web development» Network security» Web support» Patch managementAssign each task to a responsible party, agree on what that role entails and the KPIs forreporting.ALTERNATIVE OUTSOURCED IT SERVICE OPTIONPay-as-you-go(hourly); Break-FixTime and Materials(T&M)The “only when there is an issue” option. There is no retainer orrecurring fee. Services are rendered and then charged accordingly.This usually costs R550 – R950 per hour excluding parts, which, ifnecessary, are charged separately.
Numata Business IT Managed and Co-Managed IT ServicesRanked in the top 5 global MSPs in financial services, and again in the top 50 worldleading MSPs, we pride ourselves on being trusted technology advisors to serving fastgrowing, mature SMEs in the United Kingdom and South Africa.Since opening our doors in 2004, our mission has been and always will be to ensure ourclients succeed in business by providing them with fit-for-purpose technology advice andworld-class services that will help them to achieve their goals.Our Managed IT Services take the burden of business IT off your shoulders. Weundertake the roles and responsibilities of your entire IT department. To meet themarket’s changing needs, we also offer Co-Managed IT Services to unburden andaugment existing IT Departments.We know more than IT; we understand business. It’s our responsibility to make yourIT investment contribute positively to business growth. Proof of this is our completeconfidence profit-share partnership promise. We’re in business with you; if you losemoney, we lose money. All of our services are offered on a no-risk month-to-monthsubscription modelGet in touch today!If you want expert advice on how and where to improve your business IT, we’re happy tohelp. Contact us to arrange a consultation. Your first session is free.Instant Cost Proposalwww.numata.coBuilding C, Baobab Business Park86 John Vorster Road, Randpark RidgeJohannesburg, 2156South Africa 27 87 2310 311info@numata.co
Managed Service Providers (MSPs) manage part or all of your company's IT operations as a . MANAGED IT SERVICES PRICING SCALE So, while it may seem that this a cheaper option, you'll pay for each fix and extra finger . The most common per server pricing is R995 -2995 and R695 -R1995 per firewall. High-Range Managed IT Services in .
