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Run and Transform1How Smart DigitalTransformation PreparedOrganizations for theCOVID-19 Economy

ContentsWhat is Run and Transform?3Run and Transform: Customer Success Stories8Micro Focus is Here to Help14How Can I Learn More?18

What isRun and Transform?3

Run and transformThat’s what your organization—any organization, really—must do. The impact of today’sworld events on the businessenvironment proves it.4

RunRunning your organization keepsyour lights on and achieves yourimmediate goals. But now there’s aneed for an increased level of agilitythat keeps pace with world eventsand changing business models.5 TransformTransforming IT is now conventionalwisdom. If your organization doesn’tevolve, its growth, profitability, andcustomer-satisfaction objectivescan suffer. In order to run in thefuture, you need to transform today.

How do you runand transform atthe same time?By bridging existing andemerging technologies youcan leverage what you haveto run your business today,while also transforming it toensure it’s flexible enough torespond to new realities asthey emerge in the future.Run and transform.That’s smart digital transformation.6

Our customers with smartdigital transformationstrategies are adapting tothe COVID-19 economy.They are balancing theneed to run and transformwhile addressing criticalquestions that align withthe four key outcomesthey’re striving to achieve.Accelerate Application Delivery How do I prepare for additional online traffic? How do I keep my organization “agile” from top to bottom?Simplify IT Transformation How can I keep remote employees connected and productive? How do I prepare for the stress test of my network and NOM?Strengthen Cyber Resilience How do I ensure remote access to data and systems, and protectusers’ data at the same time? How do I securely support collaboration between virtual teams?Analyze in Time to Act How can I get actionable insights with AI/ML that will help tuneoperations and anticipate emerging vulnerabilities? How can I separate signal from noise to identify new businessopportunities?7

Run and TransformCustomer Success Stories8

FCP Fritsch, Chiari & Partner ZT GmbH:Security, Risk & GovernanceIndustry: Construction and EngineeringLocation: AustriaProducts and Services: Micro Focus Filr, Micro Focus Vibe, Micro Focus GroupWise,Micro Focus ZENworks, Micro Focus Open Enterprise ServerChallenge: Use existing collaboration technologies to work effectively and securelywith internal and external partners during a near-instant transition to remote workunder pandemic conditions.Overview: FCP needed flexible internal and external collaborations to accommodateclient teams, external project partners, and FCP staff working from a variety of locations.When the pandemic hit, the organization adapted within minutes to a very differentworking reality because of the adaptable collaboration technology already in place. Theability to continue running seamlessly without having project teams spin up their ownsolutions and toolsets made the transition to remote work smooth.Results: Flexible collaboration tools allowed FCP to respond with agility to COVID-19related practice and process changes. Centralized file management of 30TB of data and 20 million files wasaccomplished with Filr. Minimal infrastructure needs, with entire infrastructure running from four servers.9“We were told on Friday thatthe vast majority of our staffneeded to work remotely thefollowing Monday. With MicroFocus, we had 95 percent of ourstaff remotely working withinmere minutes.”GEORG FRITSCHIT DirectorFCP Fritsch, Chiari & Partner ZT GmbH

U.S. Library of Congress:Hybrid IT ManagementIndustry: Public SectorLocation: United StatesProducts and Services: Solutions Business Manager (SBM) and ServiceRequest Center (SRC) platform as a Managed ServiceChallenge: Use transformation preparations already in place for changingHR processes to speed transition to remote working during COVID-19.Overview: In late 2019 the U.S. Library of Congress needed a secureManaged Service solution to streamline HR processes. They selectedSBM and SRC to provide security and flexibility, and also simplify their ITinfrastructure environment. As the technology rolled out in early 2020,COVID-19 struck and remote work became the new normal. The timelineswere accelerated to respond to the additional requirements now facing theHR team.Results: Delivered a secure, cloud-based system to address HR needs on anaccelerated timeline to meet pandemic challenges. Provided a flexible, quality solution to easily adapt processes andapplications for changing work conditions. Simplified the IT infrastructure.10“Without [Solutions BusinessManager] SBM, workingremotely would have beentedious, and we would havehad to rush to work out newprocesses and would have hadmany bumps on the road.”IT LEADERU.S. Library of Congress

Doctors on Demand:Security, Risk & GovernanceIndustry: HealthcareLocation: AustraliaProducts and Services: Fortify on DemandChallenge: Identify and close any security gaps in applications and ensurecompliance with leading data privacy and information security regulationsthrough rapid business growth driven by COVID-19.Overview: Doctors on Demand (DoD) worked with Micro Focus partnerKJR to develop a risk management framework. The roadmap prioritizedprojects based on risk assessment factors and business requirements.With the addition of Fortify on Demand, the cybersecurity standards takeDoD beyond any other telehealth provider, even as COVID-19 promptedsignificant growth in the doctor base from 30 percent to 235 percent.“The current situation clearly shows the potential and effectiveness oftelehealth, and we are confident that DoD will continue to grow beyondCOVID-19,” says Kirsty Garrett, CEO.Results: Improved cybersecurity with detailed scan reports. Ensured full regulation compliance. Implemented easy-to-use and cost-effective SaaS offering.11“Working with KJR andMicro Focus ensures we meetthe highest global securitystandards available to alwaysprotect our patients’ sensitivedata.”KIRSTY GARRETTCEODoctors on Demand

Domo:Predictive AnalyticsIndustry: Technology—SoftwareLocation: United StatesProducts and Services: Vertica Analytics Platform in Eon ModeChallenge: Create near real-time COVID-19 resources from credible sources around theglobe that can act as a single source of truth, and can be presented how the user needs it.Overview: Domo is a cloud company focused on empowering organizations with businessintelligence. Domo Business Cloud allows integration of legacy apps so customers candynamically integrate data from thousands of sources, turn data into live visualization, anddirectly influence workflows and applications. With the onset of COVID-19, Domo realizedthat data analytics could be the biggest weapon in the fight. They began to collect datafrom multiple credible sources such as WHO, CDC, Johns Hopkins University, and more.Using their Vertica-platform, they correlated it and made it publicly available while allowingusers to create their own views. They also created a “Get Back to Work” resource centerthat helps businesses reopen safely and maintain business continuity.Results: Collected and analyzed data from disparate, siloed sources. Updated data at near real-time speed. Created publicly available content that allows users to createindividualized views in days, not weeks or months.12“Our ability to ingest datafrom anywhere and buildprocesses on top of that datais revolutionary in its simplicity.We regard Vertica’s advancedanalytics as the bridgebetween the automation webuild and the autonomy ourcustomers require.”BEN WHITESenior Database EngineerDomo

Carante Groep:Security, Risk & GovernanceIndustry: HealthcareLocation: The NetherlandsProducts and Services: Micro Focus NetIQ Advanced AuthenticationChallenge: Rapidly scale services and security as demand spikedbecause of COVID-19Overview: Carante Groep was supporting approximately 2,000 home-workerswhen COVID-19 struck in March 2020. They needed to securely add over3,000 additional work from home staff using advanced identity authentication.Micro Focus immediately provided all of the NetIQ Advanced Authenticationlicenses needed to ensure the remote employees could access the data andservices they needed to continue providing client care.Results: Provided advanced identity authentication and access to extendhome-working capabilities to over 3,000 extra employees. Agile response ensured no gaps in client care. Allowed hands-on caregivers (about 80% of staff) to deliver clientcare anywhere, any time, and with any device.13“Thanks to Micro Focus wewere able to extend ourhome-working capabilityimmediately to over 3,000extra employees.”JERRY VAN REKOMIT ManagerCarante Groep

We’reNot DoneYetMore success storiesare emerging as ourcustomers constantlypivot to ever-changingbusiness realities.A Fortune 100 retailerA federal social services agency(Security, Risk & Governance)(Enterprise DevOps)A power supplierAn Australian state government agencycentralized visibility and managementover a number of IT requests with VoltageSecureData Enterprise as storesadjusted to a new normal.proactively built a network dashboard usingNetwork Operations Management to stresstest their remote network connectivity inpreparation for large-scale, work-fromhome requirements.(Hybrid IT Management)A Swiss bankprepared for increased cloud usage bydeploying and maintaining virtual machinesover a weekend with the help of Micro Focussupport engineers.14(Support)quickly installed LoadRunner to ensuretheir website could keep up with the spiketo 300,000 concurrent users requestinggovernment support.facilitated remote working capabilities for itsstaff with the help of Premium Supportengineers and ZENworks products so theycould provide vital services to their community.(Security, Risk & Governance)Multiple health-related organizationsembedded predictive analytics technologyVertica to help track the spread of COVID-19.(Predictive Analytics)

Micro Focus isHere to Help

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