Products Policy - Static3.avast

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Products PolicyAntivirusAntivirus for Desktop (Mac and Windows)Official Product NameAvast Free Antivirus, Avast Internet Security, Avast Premium Security, AvastPremier, Avast Pro Antivirus, Avast Security Pro, Avast Security for Mac, AvastPremium Security for MacAvast Business Antivirus, Avast Business Antivirus Pro, Avast BusinessAntivirus Pro Plus, Avast Business Patch Management, Avast BusinessManagement Console, Avast Business Antivirus for Mac, Avast BusinessAntivirus for Linux(collectively as “Antivirus for Desktop”)Core FunctionalityThe Antivirus for Desktop provides protection against malicious software byperforming key tasks, such as pinpointing specific files for the detection ofmalwares, scheduling automatic scans, and securing your device againstmalware.What are Product’s Main Features CommunityIQ is a threat monitoring service for Windows and Mac whichsends information about a threat detected in your device to our server, sowe can observe how the threat spreads and block it. This is vital for thefunctioning of our Antivirus and our ability to keep your device secure. CyberCapture detects and analyses rare, suspicious files on yourWindows. If you attempt to run such a file, CyberCapture locks the filefrom your PC and sends it to our Threat Lab where it is analysed in asafe, virtual environment. All files are uploaded over an encryptedconnection, which means your data is inaccessible to hackers. File Reputation provides a real-time comparison with an up-to-date listof malware databases of executable files sourced from users of Windows

who agree to participate in the service. FileRep processes files or theirhashed versions to evaluate which are infectious and updating virusdatabases.Online Security is a browser plug-in which needs to be specificallyactivated which checks if the site isn’t malicious or phishing.Browser Cleanup is a module inside Antivirus for Desktop (Windows)which inspects the browser extensions of most browsers, tries to identifymalicious extensions and offers to remove them. Browser Cleanup is onby default.Web Shield scans data that is transferred when you browse the internetin real-time to prevent malware from being downloaded and run on yourcomputer. By default, Web Shield is on and configured to provide optimalprotection when switched on.Email Guardian is a cloud-based service which monitors e-mails fromsupported providers, scans them the minute they hit your inbox and flagsthem as malicious if they contain a threat. This feature processes for itsfunctionality, products and business improvement personal data, such ase-mail and its content, including attachments. By default, Email Guardianis off. When enabled it provides optimal protection even when your deviceis switched off.Hack Alerts when enabled, it searches and monitors email addressesassociated with your Account for data breaches to alert you when yourdata has been compromised in a breach and your information is exposedon the dark web. This is done in cooperation with our partner SpyCloudwhich checks your credentials against its repository of stolen accounts.For further information please refer to its privacy policy here.Personal Data We ProcessWhile using Antivirus for Desktop, we collect and process the following Serviceand Device Data (in addition to Account Data and Billing Data, if relevant):Service DataWhat we use it for and for how long

Identifier of the content Service Provision (36 months)(message) being delivered To monitor service functionalityIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement (50months) To monitor messaging performanceIP addressService Provision (36 months) To detect the approximate location ofmalicious software. For free Antivirus, IPaddress is replaced at activation withcity/country. For free and paid Antivirus, it isa part of malware infection file replaced in30 days with city/countrySamples, filesService Provision (36 months) For protection, detection, analysis, blocking,quarantining and deleting of malicioussoftwareDetectionsService Provision (36 months) Forprotection,detection,blocking,quarantining and deleting of malicioussoftwareURLs and referrersService Provision (36 months) Forprotection,detection,blocking,quarantining and deleting of malicioussoftwareEvents and product usage Service Provision (36 months) Toensurecontinuousfunctionality(installations, versions, updates, settings)and map how users interact with our productIn-product Messaging (24 months) To inform users of problems that will not besolved by the currently installed product and

to offer users a solution to the detectedproblemProduct and Business Improvement To better understand our users’ behavior(50 months) To introduce a new feature or productbased on previous experience (36 months)Email Guardian - EmailService Provision (seconds) In order to check your email, we downloadit whole, together with metadata andattachments. We keep it in our systems onlyduring the processing, we don't store itEmail Guardian - Hash of Service Provision (36 months)Eemail address of sender For the functionality of malware scanningProduct and Business Improvement (36months) To evaluate senders’ reputationEmail Guardian - Subject of Service Provision (4 weeks)emails, MessageIDs of To be able to track users' support requestsemailsrelated to particular emails. Stored togetherwith the user's email addressEmailGuardian- Service Provision (36 months)Detections For the functionality of malware scanning hash of the emailand maintenance hash of the userIDProduct and Business Improvement (36 paymentcardPII- months)strippedemail Threat statistics and internal analysissubject hash of sender emailaddress domain address ofsender detection type andname paymentcardPIIstripped name of theattachments and theirhashes country of the user

Device DataWhat we use it for and for how longInternal online identifiers Service Provision (36 months)(GUID, Device ID) For ensuring continuous functionality andbreaking down entries in databaseIn-product Messaging (24 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement To better understand our users’ behavior(50 months) To introduce a new feature or productbased on previous experience (36months)Informationconcerning Service Provision (36 months)computer or device To check for compatibility issues inautomated crash dumpsIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement To better understand users’ behavior (50months) To introduce a new feature or productbased on previous experience (36months)LocationService Provision (36 months) To set up a proper product languageversion for WindowsIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement

To better understand users’ behaviorbased on approximate location (50months) To introduce a new feature or productbased on approximate location (36months)Applications - other security Service Provision (36 months)SW / antiviruses present To determine how Antivirus should behave(e.g. if it should be activated in WindowsSecurity Centre or not, whether it shouldrun in passive or active mode)Applications on the deviceService Provision (36 months) For formulating rules of how Antivirusshould behave in relation to other SWinstalled (e.g. exceptions in scanning,filtering, notifications, applying Do notDisturb rules)In-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement (up to 36months) To improve the users' overall experienceby developing new features and products To understand/estimate marketopportunityOur other products/licenses Service Provision (36 months)on the device and their To recognize what features should bestatusenabled or disabled, what product shouldbe installed or uninstalledIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblem

Internet and connection / Service Provision (36 months)Network data / Number of For security prerequisites (e.g. DNSdevices on Networksettings check, port restrictions enabling ordisabling Security status check of deviceson the network)In-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement (36months) To introduce a new feature or productbased on previous experienceBrowsers (installed, default) Service Provision (36 months) For opening content in given browserIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement To better understand users’ behavior (50months) To introduce a new feature or productbased on previous experience (36months)Note that samples (files, URLs) used for malware analysis are kept in oursystems as long as it is necessary to ensure proper functionality of the AVproduct. These samples are not connected with any identifiers or individualsand the retention periods indicated above do not apply to this use.The third-party analytics tools we use for Antivirus for Desktop is GoogleAnalytics. For further information regarding our third-party analytics partner,including its privacy policy, please refer to our Privacy Policy.Antivirus for Mobile (Android)Official Product Name

Avast Mobile Security, Avast Mobile Security Premium (collectively as “Antivirusfor Mobile (Android)”)Core FunctionalityAntivirus for Mobile (Android) provides people with essential mobile securitywith added privacy and performance-boosting features. Block malware, checkthe safety of installed apps, scan public Wi-Fi networks for possible securityweaknesses, and locate your phone if it becomes lost or stolen — all with asingle app.What are Product’s Main Features Device Scan scans your device or a specific file for malware apps andfiles and various types of security vulnerabilities. Wi-Fi Security and Speed Check enables you to scan your network forvulnerabilities, and tests the speed of the network. Web Shield detects and notifies you when accessing a malicious websitethat could represent a potential security risk for you. Anti-Theft is designed to protect your private mobile data and help yourecover your device in case of loss or theft. This feature is off by default.When you choose to turn it on, you can request location on demand frommy.avast.com. Anti-Theft is designed to protect data residing on yourmobile phone in the event of theft. For Anti-Theft to function, we mustcollect and store information about your phone and its approved users.We use this data to locate and identify your lost devices. If the phone wasstolen, it may block the thief from using the device. The collected data isused to provide you the functionality. Within Anti-Theft there is a LastKnown Location premium feature which is also off by default. When youactivate the feature, we send more frequent location updates to the serverto help you track your device's last known location. App Locking is a paid feature, which protects your sensitive apps with aPIN, pattern, or fingerprint. App Insights consists of three features: App Usage, Data Usage andApp Permissions. App Insights requires your device user permission inorder to work and we ask you for this permission (if not granted yet).When you grant the permission, we keep the data from your list ofinstalled apps stored locally in your phone’s database. App Usageprovides information about how much time you spend using each app.App Permissions allows you to view which permissions are required byeach of your installed apps. Data Usage monitors your data consumption

and helps you avoid additional charges by notifying you when youapproach the limit. This feature requires access to IMEI and IMSI.Boost RAM kills apps running in the background of your device.Clean Junk analyzes the space on your device and displays the amountof storage space that is being used by junk files.Photo Vault allows you to protect access to your photos with a PIN code.Hack Alerts when enabled, it searches and monitors email addressesassociated with your Account for data breaches to alert you when yourdata has been compromised in a breach and your information is exposedon the dark web. This is done in cooperation with our partner SpyCloudwhich checks your credentials against its repository of stolen accounts.For further information please refer to its privacy policy here.Privacy Audit provides the user with an evaluation of installed apps basedon data collected and permissions asked by the app compared to similarapps. The feature also compares its findings with the app’s privacy policydeclarations.Personal Data We ProcessWhile using Antivirus for Mobile (Android), we collect and process the followingService and Device Data (in addition to Account Data and Billing Data, ifrelevant):Service DataWhat we use it for and for how longIdentifier of the content Service Provision (36 months)(message) being delivered To monitor service functionalityIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblemProduct and Business Improvement (50months) To monitor messaging performanceIP addressService Provision (36 months) To detect the approximate location ofmalicious software. For free Antivirus, IPaddress is replaced at activation with

city/country. For free and paid Antivirus, itis a part of malware infection file replacedin 30 days with city/countrySamples, filesService Provision (36 months) For the functionality of malware scanningand analysisDetectionsService Provision (36 months) For the functionality of malware scanningInformationconcerning Service Provision (36 months)URLs of websites visited For Web Shield feature’s detection of(maliciousandnonmalicious websitesmalicious) and referrers(previous page with link tomalware-hosting site)Events and product usage Service Provision (36 months) To ensure continuous functionality(installations, versions, updates, settings)and map how users interact with ourproductIn-product Messaging (24 months) To inform users of problems that will not besolved by the currently installed productand to offer users a solution to the detectedproblem Contextual promotional messaging (upsell,cross-promotion)Product and Business Improvement To better understand our users’ behaviorand users’ acquisition (50 months) To improve the user's overall experienceby developing new features and products(36 months)User’s email address Service Provision (36 months)associatedwithyour To search for your credentials in dataAccountbreaches.

To send a requested report to you onwhether or not their credentials haveleaked.Product and Business Improvement (36months) To improve the user's overall experienceDevice DataWhat we use it for and for how longOnline identifiers (GUID, Service Provision (36 months)Device ID (Android ID), To ensure functionalities of the productAdvertising ID)and its featuresIn-product Messaging (24 months) To inform users of problems that will notbe solved by the currently installed productand to offer users a solution to thedetected problemProduct and Business Improvement To better understand our users’ behavior(50 months) To recognize reinstalls of the app on thesame device (36 months)Third-party Ads (not stored after provision) We process Advertising ID only forIronSource which allows it to placeadvertisementsInformationconcerning Service Provision (36 months)computerordevice To ensure functionalities of the product(carrier, OS version, OSand its featuresbuild number, Hardware In-product Messaging (6 months)ID, device model, device To inform users of problems that will notbrand,devicebe solved by the currently installed productmanufacturer, device APIand to offer users a solution to thelevel)detected problemProduct and Business Improvement To better understand users’ behavior (50months)

To improve the user's overall experienceby developing new features and products(36 months)Location(city/country, Service Provision (36 months)longitude and latitude) For Anti-Theft functionality to locate a lostphone or track its locations per usersrequest Delivering geo-specific changes to app’sconfiguration (can be controlled by bothlocal/on-device or remote features)In-product Messaging (6 months) To inform users of problems that will notbe solved by the currently installed productand to offer users a solution to thedetected problemProduct and Business Improvement To better understand users’ behaviorbased on approximate location (50months) To introduce a new feature or productbased on approximate location (36months)IMSIService Provision (accessed only locally) For App Insights’s feature Data Usage toprovide data consumption of installedapps based on IMSIMSISDN (Mobile phone Service Provision (30 days)number) For white-labeled versions of the app soldthrough partner carriers serves as uniqueID connected with license For customer service purpose to verify thatthe user contacting customer support hasvalid and working license for the productApplications, for privacy Service Provision (36 months)featurestheir To define rules for malware protectioncharacteristics such as To enable the calculation of the privacypermissions, signing certs,features and tell whether the app rating

package and library info,app versionsand classification you received arerelevant and up-to-dateIn-product Messaging (6 months) To inform users of problems that will notbe solved by the currently installed productand to offer users a solution to thedetected problemProduct and Business Improvement (36months) To improve the product or its featurebased on the user’s feedback and useInternet and connectionService Provision (36 months) For security prerequisitesIn-product Messaging (6 months) To inform users of problems that will notbe solved by the currently installed productand to offer users a solution to thedetected problemProduct and Business Improvement To better understand users’ behavior (50months) To introduce a new feature or productbased on previous experience (36months)Note that samples (files, URLs) used for malware analysis are kept in oursystems as long as it is necessary to ensure proper functionality of the AVproduct. These samples are not connected with any identifiers or individualsand the retention periods indicated above do not apply to this use.These are the third-party analytics tools we use for Antivirus for Mobile(Android): Google Analytics Google Firebase and Crashlytics Analytics for Android AppsFlyerFor further information regarding our third-party analytics partners, includingtheir privacy policies, please refer to our Privacy Policy.

The free version of Antivirus for Mobile (Android) serves relevant third-partyadvertisements. These are the advertising partners we use for this product: Google AdMobAmazonFacebook Audience NetworkInMobiAppLovinUnity TechnologiesIronSourceFor further information regarding our third-party ads partners, including theirprivacy policies, please refer to our Consent Policy.Antivirus for Mobile (iOS)Official Product NameAvast Security & PrivacyCore FunctionalityAvast Security & Privacy (hereinafter as “Antivirus for Mobile (iOS)”) providesprotection for your passwords, photos and Wi-Fi. The product consists ofseveral free and paid features, such as Identity Protection and SecureBrowsing, which are described in detail below.What are Product’s Features Identity Protection immediately receives a notification if any of yourpasswords are found leaked online to keep your identity safe. By choice,users can enter an email address and get back feedback on whether ornot their credentials have leaked. The functionality also stores emailaddresses with respect to which no leak was detected to notify users ifwe learn that their credentials leaked at a later date. Photo Vault locks your photos in an encrypted vault and secure themwith a PIN, Touch ID, or Face ID so that only you have access to them. Wi-Fi Security automatically scans Wi-Fi networks for vulnerabilities toverify that the network you’re connected to is safe. Receive alerts if anyrisk is detected.

Secure Browsing (available only for paid version) protects your privacyby making sure no one can spy on what you’re doing online with SecureBrowsing VPN feature.Personal Data We ProcessWhile using Antivirus for Mobile (iOS), we collect and process the followingService and Device Data (in addition to Account Data and Billing Data, ifrelevant):Service DataWhat we use it for and for how longTimestamps of yourconnections for SecureBrowsingService Provision (36 months) To manage the number of concurrent activeconnections, and handle abuseProduct and Business Improvement (36months) To improve the user's overall experienceThe subnet of your originating Service Provision (36 months)IP address for Secure To plan for increased network demand andBrowsingcapacityIP address of the VPN serveryou’re using for SecureBrowsingService Provision (36 months) To troubleshoot our service and plan fornew network capacityAmount of data transmittedfor Secure BrowsingService Provision (36 months) To plan for new network capacity andserver improvementsProduct and Business Improvement (36months) To improve the user's overall experienceService Provision (36 months) To send a requested report to you onwhether or not their credentials have leakedProduct and Business Improvement (36months) To improve the user's overall experienceE.G. 5GB up or downUser’s email for IdentityProtection

Events and product usage(app metadata, number ofidentity protection checks,number and result of Wi-Fiscans, error logs and screenflow)Service Provision (36 months) Toensurecontinuousfunctionality(installations, versions, updates, settings)Product and Business Improvement To understand the user's behavior (14months) To improve the user's overall experience(36 months)Device DataWhat we use it for and for how longOS VersionService Provision (36 months) For user support and troubleshootingProduct and Business Improvement To understand the user's behavior andproduct development planning (14 months) To improve the user's overall experience(36 months)Service Provision (36 months) For user support and troubleshootingProduct and Business Improvement To understand the user's behavior andproduct development planning (14 months) To improve the user's overall experience(36 months)E.g. iOS 13.1Mobile Security for iOSversionE.G. Mobile Security for iOSversion 1.2.2MSISDNnumber)(Mobilephone Service Provision (30 days) For white-labeled versions of the app soldthrough partner carriers serves as unique IDconnected with license For customer service purpose to verify thatthe user contacting customer support hasvalid and working license for the productThese are the third-party analytics tools we use for Antivirus for Mobile (iOS): Google Firebase Analytics and Crashlytics for iOS AppsFlyer

For further information regarding our third-party analytics partners, includingtheir privacy policies, please refer to our Privacy Policy.AntiTrackOfficial Product NameAvast AntiTrack Premiumfor Windows, Avast AntiTrack for Mac, AvastAntiTrack for Android (collectively as “AntiTrack”)Core FunctionalityAs you browse the web, profiles of your behavior are compiled and linked toyou via cookies and fingerprint-based tracking technologies. This data is thenshared and sold by analytics and ad-tech firms. AntiTrack removes cookies andmasks the device’s “fingerprint” to prevent third-parties from identifying you andfollowing your behavior across the web.What are Product’s Features AntiFingerprinting stops scripts from fingerprinting the user’s deviceand tracking their browsing behavior across the web. In particular, thisfeature relies on processing of browser version, hardware data, OSversion, OS locale and AntiTrack version. Privacy Score provides the user with an evaluation of how private theyare based on various in-app configurations. In particular, this featurerelies on processing of browser version, hardware data, OS version, OSlocale, AntiTrack version, In-app settings (such as features that areturned on/off). Clears your browsing history and cookies helps the user manage theirbrowsing history and cookies by allowing them to manually clear them orschedule automatic clearing at their discretion. In particular, this featurerelies on processing of browser version, hardware data, OS version, OSlocale, AntiTrack version, In-app settings (such as features that areturned on or off). Windows 10 System Privacy helps stop third parties from seeing,tracking, and collecting customer information from their operating system.This provides our customers another layer of security by giving them theability to, within AntiTrack, configure their Privacy Settings.

Personal Data We ProcessWe process only the following Service and Device Data (in addition to BillingData for paid version or Account Data if necessary):Service DataWhat we use it for and for how longUsage FrequencyService Provision (the earlier lifetime of the accountand 24 months6 years) We collect usage frequency data, such as theamount you use the application, for featureenhancement, customer support and productmaintenanceNumber of Application Service Provision (the earlier lifetime of the accountLaunchesand 24 months6 years) For product maintenance and customersupportLicense KeyService Provision (the earlier lifetime of the accountand 24 months6 years) We send back the license key through theapplication for regulating access to theproduct, providing customer support, andadministering product updatesDevice DataWhat we use it for and for how longOSVersion Service Provision (the earlier lifetime of theaccount and 24 months6 years) For user support, troubleshooting, and productdevelopment planningProduct and Business Improvement When developing new features, we adjust thescope of the feature based upon therequirements and the functionality of certainoperating systems (2448 months) To better understand how users’ interact withcertain aspects 24(50 months)

OS LocaleAntiTrackService Provision (the earlier lifetime of theaccount and 24 months6 years) To segment updates by locationIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed product and tooffer users a solution to the detected problemProduct and Business Improvement In some cases we might not roll out a newfeature or product to every demographic, insuch a case we may use OS locale to segmentthis (2448 months) To better understand how users’ interact withcertain aspects (2450 months)version Service Provision (the earlier lifetime of theaccount and 24 months6 years) For user support, troubleshooting, and productdevelopment planningIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed product and tooffer users a solution to the detected problemProduct and Business Improvement (2450months) To better understand how users’ interact withcertain aspectsInstall Date or TimeService Provision (the earlier lifetime of theaccount and 24 months6 years) For license managementIn-product Messaging (6 months) To inform users of problems that will not besolved by the currently installed product and tooffer users a solution to the detected problemProduct and Business Improvement (2448months) To know when to market new features and orproducts

Crash IncidentsService Provision (the earlier lifetime of theaccount and 24 months6 years) To ensure continuous functionalityHardware Data (device Service Provision (the earlier lifetime of themodel, RAM, GPU, account and 24 months6 years)CPU) To install the product, provide applicationupdates, customer support and make userexperience improvementsThe third-party analytics tools we use for AntiTrack is Google Analytics. Forfurther information regarding our third-party analytics partner, including itsprivacy policy, please refer to our Privacy Policy.Battery SaverOfficial Product NameAvast Battery Saver for WindowsCore FunctionalityBattery Saver is a tool designed to extend the battery life of your PC by reducinginternal and external power demands.What are Product’s Features Battery Saver (profiles) creates a power plan profile to apply thepredefined set of various settings which shall reduce the amount of powerconsumed by the PC.Personal Data We ProcessWhile using Battery Saver, we collect and process the following Service andDevice Data (in addition to Billing Data or Account Data if relevant):Service DataEvents and product usageWhat we use it for and for how longService Provision (up to 12 months) To monitor service functionalityIn-product Messaging (12 months)

To inform users of problems thatwill not be solved by thecurrently installed product and tooffer users a solution to thedetected problemProductandBusinessImprovement To better understand our users’behavior (12 months) To improve users' overallexperience by developing

Antivirus Pro Plus, Avast Business Patch Management, Avast Business Management Console, Avast Business Antivirus for Mac, Avast Business Antivirus for Linux (collectively as "Antivirus for Desktop") . File Reputation provides a real-time comparison with an up-to-date list of malware databases of executable files sourced from users of .