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Ticket: # 1286525 - Poor Internet ServiceDate: 10/25/2016 4:22:01 PMCity/State/Zip: Busy, Kentucky 41723Company Complaining About: Tvs Cable Thacker-grigsbyDescriptionMy wife and I have been customers of TVS Cable (Thacker-Grigsby) for 2 1/2 years now , during thistime the service with this company has been horrible.While customer service has been friendly with us over the phone, the trouble with inconsistent speedsor no service at a all has become a constant problem. As we move towards colder weather our cableinternet service will either slow down to a crawl or become unresponsive for several hours.We have called their tech support office several times over the course of 2 1/2 years trying to haveour service restored only to be ignored or put on a waiting list for repairs, never giving us anestimated wait time or any idea what the problem might be.Other times we are dealing with interference from their modem or some other device in the area ofour home that causes some radio services to become unusable. My wife and I have had enough ofthe run around with TVS Cable and feel it is better to have your agency to look into this matter.Bottom line, the speed and inconsistent service has gone on long enough.

Ticket: # 1287045 - Intermittent Internet ConnectionDate: 10/25/2016 9:01:16 PMCity/State/Zip: Buffalo, New York 14222Company Complaining About: Time WarnerDescriptionI constantly lose my connection or speeds are reduced to 1 Mbs to my 50 Mbs internet service. Assoon as I call my ISP my speeds are immediately back to 50 - 60 Mbs. I raise this question and noone can answer me. I believe I am being throttled because I only subscribe to the internet rather thanTV and phone.

Ticket: # 1287110 - TWC wifi router not reaching 100mbs download speedDate: 10/25/2016 10:06:43 PMCity/State/Zip: San Antonio, Texas 78204Company Complaining About: Time WarnerDescriptionTried both Arris and Technicolor routers with ac 5g capabilities but my wifi signals fluctuate between5mbs and 96 mbs. TWC states its household interference but I am not sure that is the case. There isa cell tower from American tower about 100 feet from my home. Is there away to determine if it is acarrier issue or a customer issue?

Ticket: # 1288117 - Worst Internet EVER!!!!!!!!!!!!!Date: 10/26/2016 2:32:10 PMCity/State/Zip: Ocean View, Delaware 19970Company Complaining About: MediacomDescriptionQuite possibly the worst company ever. I pay more than I ever paid for Xfinity or Verizon Fios and the"service" I receive it complete crap. The internet drops out constantly, they have been out to myhouse at least 15 times if not 20 or more. I spend hours on the phone with them and it all amounts tome being charged 150 a month for crap. They should not even be allowed to be in business. Thespeeds are no where near what they promise, that's when you are lucky enough to maintain aconnection. I rent movies online and then can't watch them due to mediacom. It is so stressful todeal with them, and then to have to spend hours and hours waiting for them to show for theappointments. And every time they come out they fix something else but the fix is always temporary.I NEVER had these issues with Xfinity or Verizon and I paid less. It's insane and they are a monopolybecause our town signed an agreement with them thereby forcing consumers to have no choicewhatsoever. It should be criminal. When I subscribed I was told we had unlimited data and thenstarted receiving notices that we had reached the data cap which apparently had been reinstatedeven though it was never agreed to or disclosed. Also my parents have the same internet serviceand experience the same issues at both of their homes. And unfortunately there are absolutely NOOTHER OPTIONS!!!! I am currently house sitting for my parents and have spent 35 mins so far onhold with Mediacom waiting for an Agent. I would follow their prompts to have them wait in line forme and call me back but I've tried that before and never received a call back.

Ticket: # 1288120 - Worst Internet EVER!!!Date: 10/26/2016 2:33:52 PMCity/State/Zip: Ocean View, Delaware 19930Company Complaining About: MediacomDescriptionQuite possibly the worst company ever. I pay more than I ever paid for Xfinity or Verizon Fios and the"service" I receive it complete crap. The internet drops out constantly, they have been out to myhouse at least 15 times if not 20 or more. I spend hours on the phone with them and it all amounts tome being charged 150 a month for crap. They should not even be allowed to be in business. Thespeeds are no where near what they promise, that's when you are lucky enough to maintain aconnection. I rent movies online and then can't watch them due to mediacom. It is so stressful todeal with them, and then to have to spend hours and hours waiting for them to show for theappointments. And every time they come out they fix something else but the fix is always temporary.I NEVER had these issues with Xfinity or Verizon and I paid less. It's insane and they are a monopolybecause our town signed an agreement with them thereby forcing consumers to have no choicewhatsoever. It should be criminal. When I subscribed I was told we had unlimited data and thenstarted receiving notices that we had reached the data cap which apparently had been reinstatedeven though it was never agreed to or disclosed. Also my parents have the same internet serviceand experience the same issues at both of their homes. And unfortunately there are absolutely NOOTHER OPTIONS!!!! I am currently house sitting for my parents and have spent 19 mins so far onhold with Mediacom waiting for an Agent. I would follow their prompts to have them wait in line forme and call me back but I've tried that before and never received a call back.

Ticket: # 1288686 - Case No. 1280682; Poor service from VerizonDate: 10/26/2016 6:42:16 PMCity/State/Zip: Mechanicsville, Virginia 23116Company Complaining About: VerizonDescriptionI had attached several logs when I made my first complaint. I didn't realize the figures that I hadbelieved were the **real** Download and Upload speeds were really the figures from the router. Istarted using the Verizon online speed test sporadically throughout the day. Notes are includedexplaining reasons I tested, what was going on, etc.

Ticket: # 1288780 - Internet serviceDate: 10/26/2016 7:25:05 PMCity/State/Zip: New River, Arizona 85087Company Complaining About: CenturylinkDescriptionI am paying for internet service that is sub standard.

Ticket: # 1289181 - Poor Internet Service From WindstreamDate: 10/27/2016 7:10:50 AMCity/State/Zip: Campbellsville, Kentucky 42718Company Complaining About: Windstream CommunicationsDescriptionWe been a customer of Windstream for around eight years, as they were the only Internet provider inour area of Rural Kentucky. Recently we purchased a Roku device in order to watch streaming newsshows as well as other live streaming shows. Our reception is less than perfect as when watchingthese live streaming shows on Roku they frequently drop-off and buffer or have to re-load theprogram. This is not good and believe they could provide adequate bandwidth for us as they providein larger Kentucky cities. We are charged the same price but receive less than good service. Wechecked with a local computer place of Business and they said that Windstream doesn't provideenough "Bandwidth" to provide quality service. We checked the system control on our Roku Deviceand under "Signal Strength" it is rated "POOR". We feel we should receive the same level of serviceas the larger cities as we are charged the same. We can't change internet provider as Windstreamhas a Monopoly in our area.Thank You,(b) (6)

Ticket: # 1289208 - internetDate: 10/27/2016 8:21:06 AMCity/State/Zip: Chillicothe, Ohio 45601Company Complaining About: Horizon ChillicotheDescriptionwe have been having issues for years, last night we had 0 internet speed. My son couldn't submit hisonline homework for school so I had to write a note and send a screen shot of our internet speed withhim to school. I have been in contact with Horizon for two years and the problem keeps gettingworse.

Ticket: # 1289224 - Internet Goes Out at Same Time Almost Every NightDate: 10/27/2016 8:45:24 AMCity/State/Zip: Blacksburg, Virginia 24060Company Complaining About: ComcastDescriptionOur internet speed slows down to the point where it is unusable (devices show connected but say "nointernet") around the same times every night - roughly 9pm, midnight, and 2am. We recently switchedto a plan with faster speed due to this issue, however the same thing is still occurring even with thefaster plan.The plan we have was advertised as enough for 4 people to stream at the same time, so even if theissue were one of too many devices being connected (which, if it is being delivered as advertised,shouldn't happen), it would happen every time all four residents were using the internet, and not atthe same times every night regardless of how many people are connected.Every time we contact Xfinity/Comcast they say that from what they can tell our connectivity is fineand there are no shortages in the area - they either don't understand our issue or are purposefully notaddressing the true issue.

Ticket: # 1289334 - Internet slowDate: 10/27/2016 10:25:19 AMCity/State/Zip: Cave Creek, Arizona 85331Company Complaining About: CenturylinkDescriptionI pay extra to have the fastest speed available and my internet is SO slow. All my neighbors arecomplaining to but we do not have another decent provider in the area. ,Can you help?

Ticket: # 1289924 - Poor service quality-Liberty Puerto RicoDate: 10/27/2016 2:10:58 PMCity/State/Zip: Aguadilla, Puerto Rico 00603Company Complaining About: Liberty PrDescriptionAs a professional counselor to have a consistent internet speed is vital to my work and to help otherswhen they need me. In Puerto Rico there is no sufficient competition in this market for the company toworry about your Infrastructure and improve service quality, in addition to the high cost of theirservices. For that reason I would appreciate your agency investigate and demand a better servicequality to Liberty Puerto Rico in the West region, in my case the town of Aguadilla.Company link: https://www.libertypr.com/

Ticket: # 1290088 - paying for poor internet serviceDate: 10/27/2016 2:56:52 PMCity/State/Zip: Marietta, New York 13110Company Complaining About: VerizonDescriptionI am the last household on a Verizon DSL line. I have continuing problems with being on the web doto failures to maintain an internet connect. I have called Verizon numerous times spending up to 45mins on the phone at a time troubleshooting. When they do a speed test sometimes the internet is soslow that they are not able to complete the speed test. I often have speeds of between 1-2mbmp.Last year Verizon installed new underground wiring to all the homes on our road except to our housewhich is away from other homes on the road. We farm the land between our house and ourneighbors. The technicians tell us the problem is in the roadside wiring but Verizon doesn't allowthem to replace the wire just fix the issue of the moment.

Ticket: # 1290140 - Frontier DSlDate: 10/27/2016 3:14:59 PMCity/State/Zip: Fort Worth, Texas 76244Company Complaining About: Frontier CommunicationsDescriptioni have had the attached problems since late July, as it was not happening with great frequency untilmid August I did not contact Frontier until mid AugustI opened a ticket and received no contact but following up was told issues were resolved I could notprove otherwise so I let it go.Now its the end of october and still have not had the issues resolvedI have attached a very long email that I have had with their online people which tells the story betterthan me retelling it hereI have tried to deal with other providers bit am told no other providers service my address and newneighbors are being told that there can be no new customers because their system is fulll at 5.

Ticket: # 1290643 - comcast internet serviceDate: 10/27/2016 6:40:13 PMCity/State/Zip: Naperville, Illinois 60564Company Complaining About: ComcastDescriptionover charges on internet,, can not get the speed they charge me for.

Ticket: # 1290680 - Crappy internetDate: 10/27/2016 6:58:22 PMCity/State/Zip: New River, Arizona 85087Company Complaining About: CenturylinkDescriptionOur internet is so spotty you never know when it's going to work or not used to be better but since ininflux of more new homes it just gets worse trying to work from home is just about impossible. it'svery frustrating to try and do something and constantly get kicked off!! And that's with no one elsehome if hubby and son are home it's so much worse. and when I call they always tell me you need anew router, last tick that was here said it was their old equipment that was the problem working onfixing it but it's been several months and nothing has changed!!! Something somewhere somehowhas to fix this or bring another company out here!!!

Ticket: # 1290758 - verison super slow serviceDate: 10/27/2016 7:46:00 PMCity/State/Zip: West Reading, Pennsylvania 19611Company Complaining About: Verizon WirelessDescriptionVerison has brown out areas at least four times a week.you look up there no service, brown outareas on their map,its always the east coast,wash d.c.,pa,n.j. ,n.y.and many other areas.Consumersshould be compensated for this lousy service.Verison,no.one ,my foot

Ticket: # 1290860 - Unreliable Comcast internet service in our neighborhoodDate: 10/27/2016 8:48:44 PMCity/State/Zip: Brentwood, Tennessee 37027Company Complaining About: ComcastDescriptionComcast internet service in my home for the last month or so (late September 2016 to the present -late October) has become erratic and unreliable. I am paying for 25Mb/sec service but the speedsoften drop to a few Kb/sec at times and occasionally the service is completely unavailable. I've hadfew complaints about Comcast ISP since moving here six years ago but something has apparentlychanged recently. Streaming video is virtually impossible due to drops in speed/service for briefperiods of time. I can ignore the occasional blip but the recent drop in service quality is unacceptable.I am aware that at least some of my neighbors have experienced similar problems.

Ticket: # 1290951 - Speeds that were advertised are rarely attainable.Date: 10/27/2016 10:05:31 PMCity/State/Zip: Omaha, Nebraska 68116Company Complaining About: CoxDescriptionI am paying for the ultimate package from Cox advertised at 300 down and 30 up. I receive about2/3rds of that most of the week and on what I assume are busy days my internet will slow down(rarely packet loss, typically high latency) to around 70-110 down.Contacting Cox has lead to no solutions, requiring me to get a new modem and saying the wirelessmay be affecting my service (i'm using an Ethernet cable.)

Ticket: # 1291565 - Internet serviceDate: 10/28/2016 12:23:53 PMCity/State/Zip: Elk, Washington 99009Company Complaining About: CenturylinkDescriptionThey are having issues with their CenturyLink internet service. The speeds are terrible. They havereplaced pieces of equipment to no avail. When they call CenturyLink they either get disconnected orpoor service. Please address the speed and connectivity issues. ***CTR375-phone***

Ticket: # 1291660 - Inconsistent Fiber Optic SpeedsDate: 10/28/2016 12:56:14 PMCity/State/Zip: Cranston, Rhode Island 02921Company Complaining About: VerizonDescriptionPaying 45 a month for Fios Internet (50mbps / 50mbps), and I am getting inconsistent speeds.Sometimes my upload speed is higher than my download for absolutely no reason. And sometimesmy download speed is higher than my upload speed. Now I understand the more devices in use thelower the number will be, so what I have done is tested my speeds with all my devices off except one(The one that is using to test), and it is still inconsistent in speeds. Sometimes off by 10-20 mbps.This is occuring on both Ethernet and Wireless. We own Verizon Fios' new router (With the 5Ghz). Itseems to happen around 3pm (EST) to 11pm (EST). Sometimes it's fine and sometimes it's not.When trying to load basic 1080p 60fps videos on Youtube I would get buffering non stop, etc. I feelthis is either an issue with general network traffic or that Verizon is throttling my speeds. It would begreatly appreciated if this can be looked into.

Ticket: # 1292162 - Slow Internet SpeedDate: 10/28/2016 4:15:18 PMCity/State/Zip: Shenandoah, Iowa 51601Company Complaining About: MediacomDescription(CTR 384) The Consumer states that internet speed continues to be extremely slow and this inhibitsthe quality of his Video Relay Service as a result, he is made to feel isolated at his place as a result ofunforgivingly slow Internet speed. The internet speed result is Download 8.51 MBPS; Upload 7.07MBPS; and Ping 36.The Consumer wishes for Mediacom to reexamine the situation and come to resolution on that. Theconsumer also requests to have the site survey done at his place.

Ticket: # 1292585 - Cox Internet is a scamDate: 10/28/2016 9:48:35 PMCity/State/Zip: Mesa, Arizona 85206Company Complaining About: CoxDescriptionI don't get consistent speeds for the internet and I have had a technician come out about 6 times.Ibought a new modem, new router (only started using ethernet to narrow down that it isn't wireless), Ihad a technician inside my apartment to check the wall/wiring and it is good. They kept saying theproblem is outside. This has been going on since July 2016, it is now October and it is still havingproblems, again and again. I am suppose to get 150 mbps download and 10mbps upload.I evenupdated my internet package and I get 12mbps download and 1 mbps upload.usually it fluctuatesALL of the time and I am on the computer everyday. It is not consistent and I pay 75 a month for thiscrap!!!!!!!!!! I rely on my internet!!!!!!!!!!!!!!!

Ticket: # 1293075 - Poor quality internet service from FrontierDate: 10/29/2016 2:36:33 PMCity/State/Zip: Snohomish, Washington 98296Company Complaining About: Frontier CommunicationsDescriptionHi, Our neighborhood has only one meaningful option for internet service. There is no cable and welive in the rainy Seattle area where satellite is unreliable. DSL is our only choice. Since Frontier tookover from Verizon (maybe 7 or 8 years ago), we've seen a steady decline in the quality of our DSLservice. Ironically, the speed is actually slightly faster when it actually works. Unfortunately theservice is so intermittent as to be virtually worthless. We have called Frontier repeatedly (maybe adozen times or more). Our neighbors have called Frontier repeatedly. They have not resolved theproblems. When we call them for support, it is typically two or three days before they do meaningfultechnical troubleshooting. By the time they do, the problem has "magically" fixe

Comcast _ Description . Comcast's internet is so slow for a few hours. Contact to Comcast tech support and they still unable to solve the problem on their end, and they wants to send the technician to come over my place. It is again same problem like 2 months ago. Last time Comcast was here on August 2016.