ManageEngine Training - ServiceDesk

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ManageEngineTrainingOpManager MSP

ManageEngine OpManager MSP Trainingx x x Course ObjectivesWho Should AttendCourse AgendaCourse ObjectivesThis course aims at enabling you with the required skills to effectively monitor distributedcustomer networks as a service using OpManager MSP. At the end of this course you will beable to use OpManager MSP to:Discover and Monitor Remote network resources of your customersProvide integrated helpdesk and asset managementx Provide Patch management, Security and Vulnerability managementx x Who Should AttendIf you are an MSP, MSSP, VAR, a Network Administrator, System Administrator, or anOperator, and have deployed OpManager MSP for monitoring remote networks, this traininghelps you optimize the application's remote monitoring capabilities.Course Agendax x x Understanding the business benefitsoMonitoring Servers, Routers, Switches, Domain controllers, Firewalls acrossremote networksoAlerting when there is an impending potential failure of a network resourceoInventory ManagementoPatch ManagementoRemote ControloNeed for DistributionoCentral Server ArchitectureoCentral and Probe CommunicationoInstalling CentraloIntegrated help desk facilitating automatic trouble-ticketingoVulnerability AssessmentoReportingArchitectureoAdvantages of Agent-less Distributed ArchitectureoProbe ArchitectureInstalling and ConfiguringoAdding Customers1

oAdding Probes and Registering with CentraloInstalling ProbeoConcept of Shared Probes and Dedicated Probesx Mail and SMS Server Configurationx Configuring Discoveryx Monitoring Performancex x x x oSystem Resource Monitoring (SNMP, CLI, WMI)oMonitoring URLsoTCP Services MonitoringoApplications Monitoring (Exchange, Active Directory, Lotus Domino, Oracle)oEvents and Alerm CorrelationoWorking with AlarmsoAlarm EscalationoCustomer case trackingoKnowledge baseoAccount & Contact ManagementoMonitoring TrafficoMonitoring Windows ServicesoVendor Specific MonitorsAlerting FaultsoDifferent Types of AlertsoNotifying Alerts through Email, SMS etcHelpDesk ManagementoSelf Service portaloSLA ManagementoReportingoScan settingsInventory ManagementoHardware and Software AssetsoScan SettingsoWindows Patch ManagementoConfigurationSecurity Managementox x Vulnerability assessmentRemote ControloTypes of viewersoMonitoring ReportsoSecurity ReportReportingoAudit ReportsoScheduled reports2

x User Managementx ToolsoQuick Configuration WizardoMIB BrowseroDown Time scheduleroRebrandingSignup for the Classroom Training, or book for an Onsite Training now!3

about AdventNetAdventNet provides affordable softwarefor management and provisioning ofcomplexnetworks,systemsandITapplications.With a broad product portfolioand an active customer base ranging fromenterprises, equipment vendors and serviceproviders, AdventNet has emerged as a veryaffordable and high-quality alternative toexpensive software that is common in thisindustry.AdventNet is headquartered in Pleasanton,CA with offices in NJ, NH, India, UK, Chinaand Japan. It has a well-trained partnerbase around the globe and thousands ofcustomers world-wide.Visit us at , Inc.5200, Franklin Dr, Suite 115 Pleasanton, CA 94588, USAPhone : 1-925-924-9500 Fax : 1-925-924-9600http://www.adventnet.com Copyright 2006, AdventNet, Inc.

ManageEngine OpManager MSP Training x Course Objectives x Who Should Attend x Course Agenda Course Objectives This course aims at enabling you with the required skills to effectively monitor distributed customer networks as a service using OpManager MSP. At the end of this course you will be able to use OpManager MSP to: