Division Of R Advocates California Public Utilities Ommission

Transcription

ApplicationsExhibit NumberCommissionerALJWitnesses:::::A.06-12-009 / 010DRABohnLongVarious.DIVISION OF RATEPAYER ADVOCATESCALIFORNIA PUBLIC UTILITIES COMMISSIONReport on the Results of OperationsforSan Diego Gas & Electric CompanySouthern California Gas CompanyGeneral Rate CaseTest Year 2008Corrected / Revised Pages toExhibits DRA-11, DRA-17, DRA-18 and DRA-32San Francisco, CaliforniaAugust, 2007

NOTES1234Changes to Exhibit DRA-11 are due to updated numbers appearing in Exhibit5DRA-17.678Changes to Exhibit DRA-17 are due to corrections based on updated9information.101112Changes to Exhibit DRA-18 are due to consideration of information contained13in rebuttal exhibits SDG&E/SCG-202 and SDG&E/SCG-236.141516Changes to Exhibit DRA-32 are due to updated numbers appearing in Exhibit17DRA-17 and consideration of information contained in rebuttal exhibit SCG-18205.192021i

Exhibit DRA-11 (Revised August 8, 2007)16. DRA is recommending an uncollectible rate of 0.109% compared to2SDG&E’s proposed uncollectible rate of 0.207%.37. DRA is recommending capital expenditures of 3.759 4.257 million in42006, 4.285 4.295 million in 2007, and 5.307 million in 2008.5SDG&E is requesting capital expenditures of 4.972 million in 2006,6 6.412 million in 2007, and 8.782 million in 2008. DRA is7recommending that the capital projects that SDG&E have not8completed a business case should not receive funding.91011Table 11-1 compares DRA’s recommended with SDG&E’s proposed O&Mexpenses for Test Year 2008:121314Table 11-1Customer Service Operations O&M Expenses(In Thousands of 2005 Dollars)Account Description(a)DRARecommended(b)586-Electric Meter &Advanced MeteringOperations, Supervision597-Electric MeterMaintenance &Instrumentation878-Gas Meter & HouseRegulator Expense879-Customer ServiceField, CustomerInstallations902-Meter Reading &Measurement Data Ops.903-Customer Records,Accounts & Collections904-Uncollectible Rate905-Misc Customer AcctTotalProposed(c)1AmountSDG&E DRA(d c-b)PercentageSDG&E DRA(e d/b) 7,937 8,898 96112.1% 354 354 00% 3,289 4,358 1,06932.5% 8,037 9,489 1,45218.1% 10,021 10,448 4274.3% 30,183 30,876 6932.3%0.109% 123 59,9440.207% 123 64,546 0 4,6020%7.7%151SDG&EExhibit SDG&E-9, page EF-5411-2

Exhibit DRA-11 (Revised August 8, 2007)123Table 11-14FERC Account 904Uncollectible RateYearRecorded UncollectibleExpensesSales Revenue2001 9,350,181 2,385,283,4732002 5,679,927 1,936,232,1990.293%2003 1,447,988 2,111,336,3860.069%2004 3,024,937 2,092,976,6320.145%2005 2,801,345 2,249,879,5660.125%2006 2,419,363 55-year Average(2001-2005)4-year 09%DISCUSSION / ANALYSIS OF CAPITAL EXPENDITURESSDG&E is requesting Information Technology (IT) capital expenditures of576 4.972 million in 2006, 6.412 million in 2007, and 8.782 million in 2008,7total of 20.166 million over the 3-year period. DRA is recommending that the8Commission approve capital expenditures of 3.759 4.257million in 2006, 4.2859 4.295 million in 2007, and 5.307 million in 2008, for a total of 12.899 13.85910for amillion.11DRA recommends a total of 7.267 6.307 million in adjustments over the122006-2008 time frames based on the fact that SDG&E’s IT capital projects that do13not have completed business cases should be rejected. DRA’s discussion on14SDG&E’s process for IT capital projects is found in Exhibit DRA-17. The following15three tables present SDG&E’s and DRA’s forecasts for capital expenditures for the16CSO for each year of 2006 to 2008.57Exhibit SDG&E-9, page EF-73411-24

Exhibit DRA-11 (Revised August 8, 2007)12345Table 11-15Customer Service Operations582006 Capital Expenditures(In Thousands of 2005 Dollars)Project DescriptionDynamic Load Profiling/LoadResearchReplace TOU Meters (CLOCKS)CPP Advanced MeteringPaystationseServices Phase 2: Basic Online BillPay and My Account ServiceseServices Phase 3: Expanded OnlineBill Pay and My Account ServicesUpgrade non-supported telephonycomponentsUpgrade IVRMessage BoardsOutbound Dialer UpgradeMisc Server RefreshRemote Agent PilotHandheld ReplacementCustomer Service MDTsCISCO Controls EnhancementRate Schedule Engine TechnicalUpgradeCISCO Regression EnvironmentBill RedesignCustomer Service Field Radio Equip.Total Capital ARecommend2006BusinessCase 710 923 710Mandated259452 47686 841,2251,434358102106259452 47686 841,2251,434YesMandatedYes187 216600187 216Yes01500No00000561 5510268 28017590902520007730100000561 5510268 280NoNoNoNoNoYesYesYes08000Yes011247 3,759 4,25775000011247 3,759 4,257YesYesYes225 4,97265859Exhibit SDG&E-9, page EF-64 and Response to DRA-SDG&E-110, question 2Response to DRA-SDG&E-110, question 211-25Yes

Exhibit DRA-11 (Revised August 8, 2007)12345Table 11-16Customer Service Operations602007 Capital Expenditures(In Thousands of 2005 Dollars)SDG&E 2007ForecastDRARecommend2007BusinessCaseDynamic Load Profiling/Load Research 397 397MandatedReplace TOU Meters (CLOCKS)PaystationseServices Phase 3: Expanded Online Bill Pay and MyAccount ServiceseServices Phase 4: Expanded Online Service OptionsTelephony Automated Call Distributor ReplacementUpgrade IVROutbound Dialer UpgradeMiscellaneous Server RefreshRAMR Itron Unit ReplacementHandheld 0257100000061NoNoNoNoNoNoCustomer Service MDTsBill RedesignCSD Replacement ProjectTotal Capital Expenditures1541,241776Project Description879 6,412318 3281541,241776 4,285 4,295YesYesYesYes660Exhibit SDG&E-9, page EF-64 and Response to data request DRA-SDG&E-110, Q.261In Exhibit SDG&E-9, page EF-64, SDG&E is requesting 879,000 for the HandheldReplacement project. Recorded 2006 capital expenditures showed that 561,000 551,000was spent in 2006; therefore, DRA is recommending that the remainder of the request,equal to 318,000 328,000, be reflected in the 2007 estimate.11-26

Exhibit DRA-17Revised August 6, 20071implementation; the cumulative total from 2006-2008 for these projects is2 70.8 million ( 17.5 million in 2006, 23.7 million in 2007, and 29.63million in 2008). That the Commission adopt, in this proceeding, utility4management approval as a prerequisite to Commission review.55. That the Commission deny IT capital expenditures for Sempra’s capital6projects (in the IT business unit) that were deferred, totaling 3.0 million7for SDG&E and 10.4 million for SCG. These amounts are subsumed in8DRA’s recommended capital expenditure adjustments identified in item 4,9above.5106. That the Commission adopt DRA’s estimates for the Sempra utilities’ IT11capital expenditures, totaling 83.5 million for 2006-2008 ( 30.4 million in122006, 29.7 million in 2007, and 23.4 million in 2008).1314Table 17-1 shows a comparison of DRA expense recommendations to theSempra utilities’ request on a company-wide basis.15Table 17-1Sempra - Information Technology 2008 General Rate Case2008 Expenses by Department (SS and NSS)Expenses in 2005 constant dollars1617DRA RecommendationNSSSSTotal18Description19SDG&E Incurred Cost20SCG Incurred Cost2122Total ITSempra 7,066NSSSempra .34%-638%Sempra data source Exhibits SDG&E/SCG-16, p.JCB-5 and SCG/SDG&E-14, p.52324NSSTable 17-1a shows a comparison of DRA’s IT capital expenditurerecommendations to Sempra’s request by company for 2006-2008.56Exhibit DRA-7 also discusses and independently identifies deferred IT projects in theElectric Distribution business unit, totaling nearly 17 million in capital expenditures for2007-2008. These amounts are also subsumed in DRA’s recommended adjustments forprojects without business cases.6A more detailed breakdown comparing the differences in annual capital expendituresappears later in Table 17-6.17-3

Exhibit DRA-171Revised August 6, 200723Table 17-1aInformation Technology Capital Expenditures for 2006 - 2008(in Thousands of 2005 Dollars)45Description(a)6DRA Recommended Sempra Proposed(b)( c)Sempra DRA(d c - b)(e %SCG62,001,758104,938,11242,936,35469.3%Total ON / ANALYSIS OF O&M EXPENSES12A.Sempra Utilities Shared and Non-Shared Services13The Sempra utilities request a total of 97.1 million in shared and Non-Shared14services expenses for test year (TY) 2008. This request represents an 11.76%15(3.9% annually) or a 9.8 million increase in expenses over base year 2005.16request consists of SDG&E and SCG costs of 93.6 million and 3.4 million,17respectively.18191.207TheFactors Driving Sempra’s Requested Increase in O&MExpensesAccording to Sempra, much of its estimated O&M increase from 2005 to 200821is driven by estimated changes in the Infrastructure Engineering and Operations,22Network/Telecommunications Engineering and Operations, and Shared Software23Development Services departments.24influencing the proposed IT O&M expense increases of 9.8 million include:7898Sempra states that the three major factorsExhibit SCG/SDGE-14, pg. JCB-6Exhibit SCG/SDGE-14, pg. JCB-7 Ln. 11 - 17Exhibit SCG/SDG&E-14, pp. JCB-7 & 817-49

Exhibit DRA-17Revised August 6, 20071D.2According to SCG’s testimony, “IT currently does not have any Non-Shared3SCG Non-Shared Services ExpensesServices costs at SCG.”21Therefore, no issues exist for SCG’s NSS costs.4E.Proposed New Project-Related O&M Expenses5In Section IV of this report DRA provides a discussion and analysis of IT6capital expenditures. DRA identified a large number of projects which did not7receive Sempra management approval; in 2006 these projects were not8implemented. These projects also have no specified future implementation date.9Some projects in 2007 and 2008 also do not have Sempra management approved10business cases. Consequently, DRA recommends that Sempra be denied ratepayer11funding for them. Concurrently, DRA recommends that Sempra also be denied12ratepayer funding for any test year O&M expenses associated with those projects.13DRA believes these adjustments are reflected in its expense estimates.1415IV.16DISCUSSION / ANALYSIS OF CAPITAL EXPENDITURESSDG&E requests a total of 49.4 million for NSS projects and 681,618 for17SS projects from 2006-2008. SCG requests a total of 104.9 million for NSS18projects and 4.6 million for SS projects from 2006-2008. Table 17-5 shows the19total amount of 154.3 million, of which 5.3 million is for SS projects.2021DRA reviewed SDG&E’s and SCG’s requests for new capital projects and22recommends a total of 21.5 million for SDG&E and 62.0 million for SCG’s23projects, for a total of 83.5 million for 2006-2008. Of the 21.5 million for SDG&E,24 90,404 is for SS projects and approximately 21.4 million is for NSS projects.25Similarly, of the 62.0 million for SCG, 3.7 million is for SS projects and 58.326million is for NSS projects.21Exhibit SCG-12, p. JCB-117-10

CG Sub TotalTotal SCG SubmittalTotal 2,578,264Bus.Case8,662,632SCG Shared Services Sub TotalProject NameSCGCustomer Service Sub TotalUtility Operations Sub TotalIT Infrastructure Sub TotalNetwork and Telecommunications Sub TotalTotal SDG&E Submittal8,664,389(1,757)SDG&E Sub TotalShared Services Sub er Service Sub TotalUtility Operations Sub TotalIT Infrastructure, Network and Telecommunication SubtotalProject NameSDG&ERevised August 6, 8616,784,32916,784,329-DRA 6,092,15292,161715,4002,779,2392,597,513DRA 667Table 17 - 5Sempra Information Technology Capital Projects2006 through 2008 by DepartmentExhibit 72135,010,00035,010,000-Sempra's Application pra's Appl. %26.2%Sempra ,192590,9142,271,0915,995,22419,041,877Sempra DRADifferencePercentage

13121110987654312Total SDG&E SubmittalYes8,662,632(1,757)(1,757)8,664,389SDGE Electric Meter Mgmt Inventory - SDGEShared Services Sub Total715,4001,335,759SDG&E Sub 41,000DRA 422260,000450,0001,413,253-3,691,061Table 17 - 7Sempra Information Technology Capital Projects2006 through 2008 by DepartmentCitrix Thin Client SDGE CCC ProjectSmall Infrastructure Capitalization - SDGECamp Pendleton Radio Site UpgradeDC Battery Plant UpgradesFiber Cable Network Extension and EnhancementMetro Area Ethernet WAN BackboneMW Upgrade: Various LocationsOutside Cable Plant - CopperSmall Network Voice and DataTelecom Field Capital Purchase (Small Cap)Serive Oriented AchitectureCitrix Think Client - SDG&EInternet Network SecurityMPK Data Center 2005RB Data Center 2005Electric Distribution Voice RecorderRadio Site UpgradesVoice System UpgradesWimix - RSFVoice Recordeder for ProcurementIT Infrastructure, Network and Telecommunication esNoYesNoYesNoNoYesCash Receipts - CACDistribution MDT ReplacementDistribution SCADA System Infrastructure UpgradesEGIS DatabaseElectric Engineering and Kearny Doc Mgmt (ECMC)Engineering Data Warehouse - Ph 3Gas Procurement SystemIntegrated OMS and DMSMDT's for Construction CrewsMDT's for Construction Crews SupervisorsNew Business Construction Portal - P2Proj Mgmt Document ManagementSCADA Reliability InitiativeVegetation MgmtWork Mgmt Cost EstimatingEngineering Data Warehouse - Ph 2Utility Operations Sub 605246,4953,288,080Bus.CaseCISCO Controls EnhancementYesCISCO Regression EnvironmentYesNoCommunity Choice Aggregation (CCA) - MandatedCritical Peak Pricing (CPP)YesCSD Replacement ProjectYesCustomer Bill RedesignYesCustomer Service MDT ReplacementYesCustomer Service MDT ReplacementNoDirect AccessNoMessage BoardsNoMeter Reading RoutingNoCall center Server RefreshNoOutboard Dialer UpgradeNoPaystationYesRAMR Itron Unit ReplacementNoRating Schedule Engine Technical UpgradeNoRemote Agent PilotNoTelephony Automated Call Distributor ReplacementNoSDGE Meter Read Handheld ReplacementsYesSingle View of CustomerNoUpgrade IVR SDGENoe-Services - Ph2YeseServices Phase: Expanded Service RequestsNoeServices: E-mail bill delivery & Web self-ServicesNoeServices: Enhanced Online Bill Pay and My Account Featur e YesUpgrade non-supported telephony componentsNoCustomer Service Field Radio EquipmentYesCustomer Service Sub TotalProject NameSDG&ERevised August 6, 2007Exhibit 1,342,000990,000-1,120,0001,156,222400,000Sempra's Appl. 021,269750,000(374,376)-Sempra DRADifferencePercentage

212019181716151413121110987654312Active Directory EnhancementBackup Growth & EnhancementCitrix Thin Client Project Phase 3Control M Critical Process UpgradeData Reliability and Integrity ProjectDesktop Management SystemDistributed Server Lab EnhancementDistributed Server Storage GrowthEnterprise Server StorageEnterprise Access Management (EAM) (IAM)Enterprise Encryption Phase 1Enterprise Security LoggingEnterprise Server Capacity UpgradeInformation Lifecycle ManagementIT Asset ManagementIT Catalog & License ManagementITE&O Small CapMPK Server RoomRB 2006 SeismicRB Server RoomSCADA Gas Transmission Network SecuritySharepointTape Backup for Transmission ServersUnix Refresh - Project 2005UNIX Refresh ProjectWintel Server RefreshWireless / Remote Network SecurityWSI Test EnvironmentPrinter VirtualizationIntrusion DetectionWeb Services InfrastructureIT Infrastructure Sub TotalLocate and MarkM&R Field Work Automation (MARS)New Business Construction Portal - Phase 3Operator Qualification ProgramPipeline Integrity - SoCalGasWork Scheduling and Dispatching ProjectUtility Operations Sub esYesNoProject NameBus.SCGCaseBCAPNoBill Extraction EquipmentYesBilling Accuracy and Timeliness (BAT) ProjectYesCustomer Data EncryptionYesCustomer Service MDT ReplacementYesHigh Speed Laser PrintersNoVoice Recognition PilotNoCall Center Server RefreshNoOutbound Dialer UpgradeNoPACER Application UpgradeYesPACER MDT ReplacementYesPaystationYesRemote Automated Meter Reading - App DevYesSettlement Implementation - Mandated FAR, SI, and StoragNoSource Control ServerNoUpgrade CCC Message BoardsNoUpgrade IVR SCGNoUpgrade NICE StorageNoYesCustomer Contract replacementYesE-Services Phase 2YesCSD ReplacementBill Redesign - SCGYesYesCustomer Contact CTR - Datamart UpdateYesCustomer Contact - Record CallerYesCheck Imaging SystemCustomer Service Sub TotalRevised August 6, 000481,000495,0003,000,0002,550,001-DRA ,55112,978,555Table 17 - 8Sempra Information Technology Capital Projects2006 through 2008 by DepartmentExhibit DRA-17Sempra's Application 009,153Sempra ,530)-100.0%5,167,37716.2%

,820100,99766,177452,929(738,454)188Budget System ProjectGas Meter Mgmt Inventory - SCGSafety Information Mmgt System (SIMS)MySAP ERP Edition 2005 UpgradeFleet Clearing and ReassignmentsProject Portfolio Management SystemSAP License Purchase 2005Enterprise Contract Management21,736,42130,399,053Total SDG&E/SCG19,158,157SCG Sub TotalTotal SCG Submittal2,578,264SCG Shared Services Sub 912006Bus.CaseBattery Plant MonitoringYesChannel Bank UpgradeYesCommand Center Monitoring Wall ReplacementNoDistributed Sniffer ExpansionNoE911NoEnterprise QoSNoGCT Recabling to support VoIPNoInternal DNS/DHCP UpgradeNoLAN/WAN Equipment Refresh ProjectNoMW Upgrade - Various LocationsYesNetwork Router & Switch Security UpgradeYesNetwork Security Perimeter RefreshNoOut of Band Network Device Management Core Terminal ServNoPACER RMSC ReplacementYesSmall Network Voice and Data Projects (Small Cap)YesSpeech RecognitionNoTelecom Small Cap Test Equip/Infrastructure (Small Cap)YesUpgrade Wireless LAN InfrastructureNoUPS to Support VoIP EquipmentNoVideo ConferencingYesVoice Mail ReplacementNoVoice System Replacement ProjectYesVoice System Security & MgmtNoVoIP Testing Lab and Testing ToolsYesWimax - AlisoYesNetwork Backup Upgrade @ RB Data CenterYesNetwork and Telecommunications Sub TotalProject NameSCGRevised August 6, 0317-2023,407,68616,784,32916,784,329--DRA ,600473,0682,421,183267,18361,600Table 17 - 8 (continued)Sempra Information Technology Capital Projects2006 through 2008 by DepartmentExhibit 05874,45553,009,72135,010,00035,010,000--Sempra's Application %Sempra 40.8%(7,797)-11.2%(8,515)-100.0%18,825,110127.3%

Exhibit DRA-18 (Revised August 9, 2007)123Table 18-1DRA’s Shared Services – SCG Book Expenses(In Thousands of 2005 Dollars)Description(a)SCG Incurred CostsAllocation OutTo SDGETo Corporate Center/OtherSub-Total AllocationsOutBook Expense:SCG RetainBilled in from SDG&ESCG Book ExpenseDRARecommended(b) 86,417SCGProposed(c ) 89,008AmountSCG DRA(d c-b) 2,591PercentageSCG DRA(e d/b)3% 12,9231,125 13,341 1,139 418143%1% 14,048 14,480 4323% 72,36976,894149,263 74,528 81,373 155,901 2,1594,4796,6383%6%4%456789Table 18-2 compares DRA’s recommended with SDG&E’s proposed estimatesfor Test Year (TY) 2008:Table 18-2DRA’s Shared Services – SDG&E Book Expenses(In Thousands of 2005 Dollars)Description(a)SDGE Incurred CostsAllocation OutTo SCG from SDGETo Corporate Center/OtherSub-Total AllocationsOutBook Expense:SCG RetainBilled in from SCGSDGE Book ExpenseDRARecommended(b) 176,449SDGEProposed(c ) 186,381AmountSDGE DRA(d c-b) 9,932PercentageSDGE DRA(e d/b)6% 76,89317,111 81,367 17,516 4,4744056%2% 94,004 98,883 4,8795% 82,44512,92395,368 87,498 13,341 100,839 5,0534185,4716%3%6%101112The following summarizes DRA’s recommendations:131415161718191. That the Utilities improve their Shared Service Database to incorporate theability to make comparisons between forecast and recommendations;2. That 1,728,000 for the Utilities Shared Services Administrative and General(A&G) Costs not be allocated to SDG&E and SCG for the test year 2008, forthe following reasons;18-2

Exhibit DRA-18 (Revised August 9, 2007)1request funding in the next applicable general rate case.22005, SDG&E’s NGV was under spent by 477,722.3SDG&E’s NGV to be overspent by December 31, 2007.4565049For the years 2003 throughHowever, the Utilities expectTable 18- 16DRA’s Shared Services – Customer Services Information(In thousands of 2005 Dollars)DRARecommendedSDGEProposedAmountSDGE DRA 309- 309- -0%0%0% 3,8824,191 5,853 6,162 1,9711,97151%47%Allocations OutTo SCGTo Corporate Center/OtherSub-Total Allocations Out 2,3702,370 2,668 2,668 29829813%0%13%Book Expense:SDGE RetainBilled in from SCGSDGE Book Expense 1,8211,0982,919 3,494 1,098 4,592 1,6731,67392%0%57%Customer Services InformationSDGE Incurred CostCustomer ServicesCustomer Services - Major MarketsCustomer Services - Mass MarketsCustomer Services Comm. &ResearchPercentageSDGE DRA789XI.DISCUSSION: Customer Services Operations (SCG)10Customer Services Operations at SCG provides Shared Services to SCG and11SDG&E for the management of branch offices, meter reading, customer service field,12customer services contact center, and other customer service support activities. DRA13has reviewed the costs and proposes no adjustments.4950See Exhibit SDGE/SCG-16 or SCG/SDGE-14, Chapter VI, page PEB-18.See response to DR SDGE-70 DFB, Question 16.18-25

Exhibit DRA-32 (Revised August 8, 2007)1CHAPTER 123456SOUTHERN CALIFORNIA GAS COMPANYCUSTOMER SERVICES OPERATIONSOPERATION AND MAINTENANCE EXPENSESAND CAPITAL EXPENDITURES7I.INTRODUCTION8This chapter presents DRA’s analysis and recommendations regarding9Southern California Gas Company’s (SCG’s) Non-Shared Services Customer

Outbound Dialer Upgrade 0 90 0 No . CISCO Controls Enhancement 268 280 301 268 280 Yes Rate Schedule Engine Technical Upgrade 08000 Yes CISCO Regression Environment 0 750 0 Yes Bill Redesign 11 0 11 Yes Customer Service Field Radio Equip. 247 0 247 Yes Total Capital Expenditures 3,759