Relationship Disclosure Document And Agreements - Desjardins

Transcription

Desjardins Wealth Management and Desjardins Wealth Management Securities are commercial identities usedby Desjardins Securities Inc. Desjardins Securities Inc. is a member of the Investment Industry RegulatoryOrganization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF).Relationship DisclosureDocument and AgreementsS ECU RITI E S

Table of contents1.Our RelationshipWhat We Do for YouWhat We Expect of YouOur Service OfferingsInformation Regarding Activities in Your AccountsYour Transaction Confirmation225612152.Your protectionConfidentiality policyHandling of ComplaintsTrusted contact person161617193.General Account Agreement and Specific AgreementsGeneral Account AgreementMargin Account AgreementOption Account AgreementDiscretionary Management Service Account AgreementPortfolio Manager Advisor Program Account Agreement2020323537424.Statement of Principles on Conflicts of InterestIntroductionConflict of interest situationsRelated and connected issuers disclosureReferral arrangements disclosure47474852545.NoticesInformation on Multiple MarketplacesU.S. Tax Rules Regarding Certain Types of RevenuesStrip Bonds and Strip Bond PackagesOptions and Futures TradingOff-Book Borrowing for Investment Purposes575760606668For further information69

SECURITIESIIROC operates under recognition orders fromthe Canadian Securities Administrators (Canada’sprovincial and territorial securities regulators,e.g. the Autorité des marchés financiers (AMF) inQuébec and the Ontario Securities Commission).Whowe areFor more information on the regulation ofinvestment dealers, visit the “Investors” section ofthe IIROC website at www.iiroc.ca. You can alsoask a Desjardins Securities representative for thebrochure “Why IIROC Matters to You, the Investor.”CIPF provides limited protection for investors’assets if an investment dealer that is a CIPF Memberbecomes insolvent. For more information on the CIPFand the protections it offers, please refer yourselfto the CIPF brochure included in the welcoming kitsent to you at the moment of your account opening.You can also visit the CIPF website at www.cipf.ca.Desjardins Securities Inc.(Desjardins Securities)is the brokerage firmDesjardins Securities scrupulously complies withthe regulations governing its activities. The primaryobjectives of these regulations are to protectclients and preserve financial market integrity.of Desjardins Group.Desjardins Securities offers a wide rangeof products and services to individuals,businesses and institutional investors throughits Full-Service Brokerage, Online Brokerage,Corporate Financing, Research, InstitutionalSales and Fixed Income divisions.As an investment dealer, Desjardins Securitiesis a member of the Investment IndustryRegulatory Organization of Canada (IIROC) andthe Canadian Investor Protection Fund (CIPF).Transparency, rigour and integrity are values that theentire Desjardins Securities team proudly adheres to. Weknow that each dollar you invest is precious. That’s whywe comply with the highest standards in the industry.This brochure describes rules which we strictly follow tocontribute to your peace of mind. It presents the obligationsof your Investment Advisor (depending on the context, inthis document “Investment Advisor" may refer to a registeredrepresentative, a portfolio manager or an assistant portfoliomanager), the protections you enjoy, and the rights youcan exercise, as well as other important information.At Desjardins Securities, we believe it is essentialto keep our clients well informed.1

SECURITIESYou expect your InvestmentAdvisor to be honest, objectiveand reliable. At the same time, your1.OURRELATIONSHIPInvestment Advisor wants you tohonestly explain your situation, yourrequirements and your needs.Trust is the cornerstone ofyour business relationship.What We Dofor YouYour Investment Advisor’s first role isto establish your investor profile.To do so, your Investment Advisor must knowyou well: your personal, professional andfinancial situation, your investment needs andobjectives, your investment time horizon, yourrisk profile, and your investment knowledge.Personal and financial information that isaccurate, complete and up-to-date is essentialfor your Investment Advisor to properlydetermine the suitability of your investments.Your Investment Advisor will then be able torecommend investments that fit your situation.2

SECURITIESWhat is “investment suitability”?Determining the suitability of your investments ispart of our broader obligation to act fairly, honestly,and in good faith in our relations with our clients.We have the duty to determine if any measuretaken, decided or recommended by DesjardinsSecurities with regard to your investments issuitable for you and puts your interest first.To ensure that all measures taken by DesjardinsSecurities regarding your investments are suitablefor you, we review a series of factors, including: i)your personal and financial situation, investmentknowledge, investment needs and objectives,investment time horizon and risk profile (theseelements are determined based on the informationcollected from you when you opened your accountsand that may have been later updated), ii) theimpact of the measure on the concentration andliquidity of the investments in your accounts, andiii) the potential repercussions of the measure onthe returns on your investments. The suitabilitydetermination also requires Desjardins Securitiesand your Investment Advisor to evaluate and learnabout the features of the securities purchasedor sold in your name or recommended to you,which includes their structure and risks, aswell as the related initial and ongoing fees.3At Desjardins Securities, suitability of yourinvestments is a function of your investmentobjectives, as determined on your accountopening form. Your Investment Advisor will helpyou define your investment objectives to ensurethat they clearly identify the results you aretrying to achieve and fit your investor profile.With regard to your investments, your objectivesare allocated, using exact percentages, intothe four following major categories: Low-risk income securities Moderate-risk income securities Moderate- to higher-risk incomeand growth securities High- to very-high-risk securitiesThe breakdown of these percentages acrossthe categories provides us with a general pictureof your objectives. We use it to monitor andexamine your portfolio. The four categories aredescribed on your account opening form.Your Investment Advisor also performs theinvestment suitability determination on this basis.This determination is done at different times,according to the service offering you have chosen:Advisory AccountsThe suitability determination is done beforeany investment recommendation andwhenever you submit a transaction order.

SECURITIESDiscretionary Management ServiceAccounts and Portfolio Manager AdvisorProgram AccountsAn ongoing suitability review is part of theseservice offerings. Your portfolio is managedaccording to a model portfolio’s investmentpolicy or a model chosen at the beginning of yourrelationship, according to your investor profile.Suitability triggersRegardless of the service offering youhave chosen, an investment suitabilitydetermination is also done systematically: When investments are deposited in ortransferred to your account When there is a change of Investment Advisor When we learn of a significant change madeto your personal or financial information When we become aware of a change to asecurity in your account that may cause youraccount to not suit you anymore When we review with you the information aboutyou, at least every thirty-six months for theadvisory accounts, or every twelve months forDiscretionary Management Service accounts andPortfolio Manager Advisor Program accountsYour Investment Advisor meets high professionalstandards. He/she must exercise reasonable care,discernment and impartiality and act with loyalty,integrity, honesty and fairness in all dealings with you,which includes disclosing any conflicts of interest.To practise the profession, your Investment Advisor islicensed by regulatory authorities after a backgroundcheck and after verification that he/she has therequisite training and education. Your InvestmentAdvisor is subject to ongoing supervision of his/heractivities and to a mandatory continuingeducation program.Your Investment Advisor must explain DesjardinsSecurities’ service offerings to you. The terms andconditions of the service offering you have chosenmust be very clear to you. Your Investment Advisoris also required to give you a copy of your accountopening form.The Full-Service Brokerage division of DesjardinsSecurities has three different service offerings for itsclients, which are detailed on the following pages:Advisory AccountsDiscretionary Management Service AccountsPortfolio Manager Advisor Program AccountsYour Investment Advisor must also beable to clearly explain to you the productsthat he/she recommends for you.Your Investment Advisor also keeps abreast ofall changes on the stock markets. He/she closelymonitors the securities that he/she recommendsor that you hold Your Investment Advisor isavailable to answer all of your questions.And before you buy or sell securities in an advisoryaccount, he/she must inform you of commissions,fees and charges associated with the transaction.4

SECURITIESWhat We Expectof YouWhat types of productsare available in aDesjardins Securitiesbrokerage account? It is essential that you understand the serviceoffering(s) as well as the type(s) of account(s)you have chosen. This choice is clearly indicatedon your account opening form, a copy of whichwill be given to you by your Investment Advisor.If you have any doubts, clarify them as soonas possible with your Investment Advisor It is essential that you ask your InvestmentAdvisor any questions you may have on theproducts that he/she recommends for you andthat you understand their terms and conditions,as well as the risks involved We ask that you verify that the informationabout you provided at the opening of youraccount is accurate and that you immediatelynotify your Investment Advisor of any significantchange to your situation. Don’t hesitate to meetwith your Investment Advisor to inform him/herof such change. Your Investment Advisor willthen update your file accordingly We ask you to examine carefully and withoutdelay the content of this brochure, includingIIROC’s Client Complaint Handling Requirements,as well as the risks specific to certain markets,products or investment strategies. These risks aredescribed in more detail in the “Notices” sectionof the present brochure We ask you to examine carefully and withoutdelay all documents provided on the functioningof your account(s), not only when your accountis opened, but also throughout our relationship.For example, we want to be notified immediatelyof any erroneous transaction notice orportfolio statementEquity securities Common shares Preferred sharesDebt securities Treasury bills Guaranteed InvestmentCertificates (GICs) Savings bonds Bonds and debentures Principal protected notesMutual fund securities Mutual funds Labour-sponsored funds or risk capital Exchange-traded funds (ETFs) Hedge fundsDerivatives OptionsRights and warrantsLimited partnershipsIncome trusts5

SECURITIES We ask you to inform your Investment Advisor ifyou have borrowed money from third parties forinvestment purposes or if you intend to. Pleaserefer to section 5 “Notices”, “Off-Book Borrowingfor Investment Purposes”, for more details onthis subject Do not hesitate to request information onyour account proactively, and contact yourInvestment Advisor or your branch managerif you are not satisfied with the handling ofyour account(s)Our ServiceOfferingsAdvisory AccountsAn “advisory account” is an account where theclient is responsible for the investment decisions,but can rely on the advice given by an InvestmentAdvisor. The Investment Advisor must meet anappropriate standard of care, make investmentrecommendations suited to the client’s investorprofile, and offer unbiased investment advice.What is asignificant change?Please consult the “General AccountAgreement” for the terms and conditionsgoverning Desjardins Securities accounts.A significant change is a change that affectsyour personal or financial situation, yourinvestment needs and objectives, your riskprofile or your investment time horizon,as well as any change that can reasonablybe expected to have a significant impacton your net worth or on your incomesince the last update of your file.There are two compensation types for advisoryaccounts: commissions or fees. It is the clientwho chooses the compensation structure. YourInvestment Advisor can recommend one orthe other based on the intended use of youraccount (number of trades, for example).CommissionsClients must inform their Investment Advisorof any significant change, any event in theirlife that may cause a significant changeto their short-, medium- or long-terminvestment objectives or any event witha significant impact on their personal orfinancial situation. Clients must also notifytheir Investment Advisor of any changein their civil status, a change of address, achange of agent, or a change in their statusas an insider or as a significant shareholderof a company whose shares are traded on anexchange or on the over-the-counter market.The client pays brokerage commissions to DesjardinsSecurities based on the value and the terms andconditions of the transactions. The commissionpaid is indicated on the transaction confirmationsent to the client after each transaction.FeesDesjardins Securities offers the “Elite” Program forits fee-based advisory account service offering.Fees are based on a percentage of billable assetsunder management. Fee rates are describedin the Elite agreement signed by the client.6

SECURITIESThree Elite formulas are available accordingto the investor’s trading profile: Elite Basic,Elite Intermediate and Elite FLEXible.There are two types of Discretionary managementService accounts:If you are interested in a fee-based structure, speakwith your Investment Advisor, who will give youthe available documents on the Elite Program.Mandate Only Cash (registered or non-registered) Margin Options Margin Short MarginWith the help of your Investment Advisor, you chooseone or more mandates suited to your personalsituation. The mandates are designated on theaccount opening form signed by the client. The initialchoice of mandates as designated on the accountopening form may be modified with your consent.The description of the mandate(s) is provided to theclient by the Investment Advisor. Transactions to buyand sell securities are made by Desjardins Securitiesaccording to the provisions of the chosen mandate(s). Delivery Against PaymentAsset allocationTypes of accounts available with thisservice offeringAfter examining your investor profile anddiscussing with your Investment Advisor, thePortfolio Management service will propose aninvestment policy suited to your personal situation.This investment policy defines the target assetallocation and the selected mandates. Rebalancingbetween asset classes can be done if needed tomaintain the target asset allocation. The investmentpolicy is appended to the account opening formsigned by the client. Buy and sell transactionsare made by Desjardins Securities accordingto the provisions of the investment policy.Discretionary ManagementService AccountsA discretionary portfolio management accountdesignates any account in which the investmentdecisions are made on an ongoing basis by a dulyauthorized portfolio manager, who makes andexecutes investment decisions on your behalf.A Discretionary Management Service Accountis an account in which the assets are managedaccording to models you have chosen withthe help of your Investment Advisor.Please consult the “General Account Agreement”for the terms and conditions governing DesjardinsSecurities accounts and the “DiscretionaryManagement Service Account Agreement.”The models are managed by an authorizedDesjardins Securities portfolio manager orby an external portfolio manager authorizedand supervised by Desjardins Securities.Types of accounts available with thisservice offeringFees are calculated as a percentage of assetsunder management. Fee rates are presentedon the Discretionary management ServiceAccount Opening Form signed by the client. 7Cash (registered or non-registered)

SECURITIESPortfolio Manager AdvisorProgram AccountsA discretionary portfolio management accountdesignates any account in which the investmentdecisions are made on an ongoing basis by a dulyauthorized portfolio manager, who makes andexecutes investment decisions on your behalf.A Portfolio Manager Advisor Program account isa discretionary management account in which theassets are managed according to an investmentpolicy and model portfolios built by your InvestmentAdvisor. Your Investment Advisor is authorizedto manage your assets on a discretionary basisbecause he/she is a licensed portfolio manager.Licensing is granted by the regulatory authoritiesand supervised by Desjardins Securities. Notall Desjardins Securities Investment Advisorsare licensed portfolio managers. For moreinformation, contact your Investment Advisor.Fees are calculated as a percentage of assetsunder management. Rates are presented in theaccount opening form signed by the client. Options MarginFor completed block trades at one price,Desjardins Securities allocates the same fill to allits clients and to its own accounts. If the blocktrade does not fill at one price, allocations toclients and Desjardins Securities’ own accountswill be made on an average pricing basis.Should Desjardins Securities participate in thepurchase of initial public offerings, the treatment ofsuch orders and distribution to Desjardins Securities’client accounts related to the Discretionary managementService and/or the Portfolio Manager AdvisorProgram would remain the same as with any otherblock trade or partial fills at Desjardins Securities.Types of accounts availablewith the service offeringCash (registered or non-registered)Desjardins Securities maintains standards inorder to ensure fairness for clients who are partof the Discretionary management Service and/or the Portfolio Manager Advisor Program.As such, Desjardins Securities ensures that nosingle account or type of account will receivepreference in the allocation of investmentopportunities. Accordingly, Desjardins Securitiesand its staff shall act in a manner consistent withtheir obligation to deal fairly with all clients.Partial fills on block trades will be distributedto client accounts on a pro rata basis.Please consult the “General Account Agreement”for the terms and conditions governingDesjardins Securities accounts and the “PortfolioManager Advisor Program Account Agreement”for more details on this kind of account. Fairness policy for the allocation ofinvestment opportunities for clientsof the Discretionary management Serviceand the Portfolio Manager Advisor ProgramCommissions charged to Desjardins Securities inconnection with trades made under the Discretionarymanagement Service and/or the Portfolio ManagerAdvisor Program are not charged to clients.The foregoing policy will be revised from timeto time in keeping with changes in regulatoryrequirements and industry practices.8

SECURITIESOther charges and forms ofcompensation that may applyto our different service offerings Desjardins Securities and its Investment Advisorsmay collect two types of compensation, adirect one and an indirect one. The directcompensation is paid by you and consistsof brokerage commissions, managementfees and account-related fees. Note that theaccount-related fees are presented in the feesand commissions schedule that is sent to youby Desjardins Securities when you open youraccount. The indirect compensation consistsof trailing fees or other forms of compensationfrom third parties in connection with certaintransactions involving the purchase, holdingor sale of securities in your account, includingunits in mutual funds, exchange-traded funds,bonds, principal-protected notes or newlyissued securities sold by Desjardins Securitiesas underwriter or agent When Desjardins Securities acts as principal ina trade involving debt securities, it may receivean income resulting from the spread betweenthe buying and selling rates. Additionally to thisincome, Desjardins Securities’ commission isadded to the price of the security in the caseof a purchase or deducted from the price of thesecurity in the case of a sale. This commissionis indicated on the transaction confirmationprovided to you after each transaction otherthan for discretionary management accounts Investment funds may charge a commissionon the purchase and sale of units. However,when you invest in units of funds, each fund paysmanagement fees to its manager as compensationand for the provision of other services to the fund.9A portion of the management fees paid to themanager by the fund may be given to brokers,such as Desjardins Securities, as trailingcommissions when you invest in this fund andfor as long as you hold units of the fund. Fundsalso pay operating costs, which, when combinedto the management fees paid, are representedby the management expense ratio (MER) of thefund. The MER indicates, as a percentage of thetotal assets, how much managing and distributingthe fund costs. These fees, including the trailingcommissions paid, are described in the prospectusand the Fund Facts of each fund. When you investin funds, you do not pay these fees directly.However, they have an impact on you becausethey directly lower the returns of the fund andreduce the total returns of your account. YourInvestment Advisor is available to answer all yourquestions regarding the fees and charges forwhich the funds you invest in are liable. Weencourage you to read the Funds Facts of eachfund in which you plan on investing for moredetails about these fees. In any transaction requiring currency conversion,Desjardins Securities may earn, in addition tobrokerage fees, income from the conversion.In such transaction, Desjardins Securities acts asprincipal and uses a competitive conversion ratebased on bid and ask rates for the currency,with “currency conversion” and “income”included as separate parts. Any currencyconversion is conducted at the rate in effecton the day of the transaction Various other fees may be charged in relationwith the use of your accounts. These includeadministration charges, transfer fees, electronicfunds transfer fees and interest fees.Fees and other forms of compensationproportionally reduce the returns ofyour investments.

SECURITIESYou will receive, for the period ending December31 of each year, a report on the fees and otherforms of compensation paid to DesjardinsSecurities for the services and advice youreceived during the year. In accordance withIIROC’s regulatory guidelines, DesjardinsSecurities does not allow to aggregate accountfees and charges of related or linked accountsthrough one designated account. This measureincreases the transparency of the fees andcharges the clients pay as well as the investmentperformance they receive.2022 fee scheduleDesjardins Wealth Management is committed to providing youwith clear, detailed and transparent information. Below is a list ofthe fees that you may be charged. Whenever these fees apply toa service that you have received, they will be indicated on yourportfolio statement.OTHER FEESWithdrawal from RRIF or LIFNo feeScheduled payment(RRIF or LIF only)No feeChange in instructionsduring the year (RRIF or LIF only)No feeDirect depositNo feeFIXED ANNUAL FEES PER ACCOUNTElectronic transfer to a Desjardins caisse orDesjardins credit unionNo feeADMINISTRATIVE FEES (billed in March)Registration and delivery of securities 100 per certificateCash accountNo feeNo feeRush registration and delivery of securities(same day or within 48 hours) 200 per certificateMargin accountRRIF, LIF, RRSP, LIRA 1251, 2, 3, 4Electronic transfer to a bank 25RESPNo feeSwap 25IPP 1251, 4, 5Full transfer to another institution 1501Stock savings plan 751, 4, 6Partial transfer to another institution 1001TFSA 501, 2, 4NSF cheque 40Inactivity fees 125Document tracingand copies 251 per hour(minimum 25)4, 5FEES FOR SPECIALIZED SERVICESESTATE ACCOUNTAccount opening 150 4Securities depositedin Canadian dollars 1001(minimum fee)Securities depositedin US dollars 1501(minimum fee)TRUST, CURATORSHIP OR GUARDIANSHIP ACCOUNTSAccount opening 50 4SPECIAL SECURITIESQBIC or CIP securities depositedor transferred 5001, 6Private company securitiesdeposited or transferred 5001Euroclear securities transferred inor out 150 per securityRestricted securities(Legend 1933) 100 per securityWithdrawal from RRSP 501, 4Unlocking LIRA or LIFNo feeInterest amounts of 5 or less are neither charged nor paid to nonregistered accounts. Interest amounts of 5 or less are not chargedto registered accounts.Brokerage account that enables you to buy or sellsecurities and in which you must have a certainamount of money to cover your purchases or in whichyou must deposit the necessary amount before thesettlement date. Each transaction must be paid in full.A registered account is an account opened aspart of one of the programs provided in theIncome Tax Act. It allows you to defer the paymentof certain income taxes. To open a registeredaccount, you must complete the appropriateapplication form and meet the requirementsaccording to the type of registered account.Options Margin AccountCURRENCY CONVERSIONIn any transaction requiring currency conversion, DesjardinsSecurities Inc. may earn, in addition to the brokeragecommission, income from the conversion. This schedule doesnot include that income. In this type of transaction, DesjardinsSecurities Inc. acts as principal. Desjardins Securities Inc. uses acompetitive conversion rate based on the bid and ask rates forthe currency, which includes a currency conversion portion aswell as an income portion. All currency conversion is conductedat the rate in effect on the day that the transaction is executed.Margin account that allows you to buy or selloptions. An option is a contract that gives youthe right or the obligation to buy or sell a givenquantity of an underlying asset at a specific priceon or before a certain date. There are four differenttypes of option transactions to choose from:1.2.3.4.5.Applicable taxes not included.Fees are charged in the currency of the account.For each additional plan account, the fee is 50.These fees do not apply to fee-for-service accounts.No fee if the account generated at least 500 in commissions during the calendaryear or if the average commission amount generated by all your household’s accountsis at least 500 or if administrative fees were already charged to one of your otherregistered accounts during the calendar year or if the balance of all your household’saccounts is at least 150,000.6. Quebec residents only.vmdconseil.ca/enDesjardins Wealth Management is a trade name used by Desjardins Securities Inc. DesjardinsSecurities Inc. is a member of the Investment Industry Regulatory Organization of Canada(IIROC) and the Canadian Investor Protection Fund (CIPF).Cash AccountType of account in which you can buy or sellsecurities on credit. You pay only the differencebetween the market value of the security and theamount lent to you by the broker, who will thencharge you interest on the loan. Please consultthe “Margin Account Agreement” for more details.INTEREST RATESWith Desjardins Securities Inc., you get competitive interest rateson credit and debit balances. These rates may vary according to themarket and are subject to change without notice.Description of Typesof AccountsMargin AccountEffective January 1, 2022Clarity and transparency18529E (10-2021) 10 Buying puts and calls Selling covered options Spread trading Selling uncovered options

SECURITIESYour Investment Advisor must be duly licensed toopen an options account for you. Please consultthe “Options Account Agreement” for more details.Short Margin AccountMargin account that enables you to sell short.A short sale consists in selling securities that youdo not own. In such case, Desjardins Securitiesborrows the securities. Please consult the“Margin Account Agreement” for more details.Delivery Against PaymentWith this type of account, the client can buysecurities and pay for them on the settlement date.An intermediary, usually a financial institution, oftenacts as an agent and conducts these transactions forthe client. The brokerage firm delivers the securitiesto the buyer or to the person charged with makingthe settlement for the client, who must pay for thesecurities in full. The client or the client’s agent thentakes possession of the securities, which will notappear in the client’s account. Given the natureof the activities conducted in this type of account,Desjardins Securities does not offer any advice,does not determine the suitability of the transactionsconducted, and assumes no responsibility with respectto the transactions made in this type of account.DisclosureLeverageUsing borrowed money to finance thepurchase of securities involves greater riskthan a purchase using cash resources only.If you borrow money to purchase securities,your responsibility to repay the loan andpay interest as required by its terms remainsthe same even if the value of the securitiespurchased declines. Therefore, the leveragestrategy could result in far greater lossesthan an investment strategy that does notinvolve the use of borrowed money.Options TradingOption transactions carry a high degree ofrisk. Buyers and sellers of options shouldfamiliarize themselves with the type of option(i.e. put or call) which they contemplatetrading and the associated risks. For moreinformation, pl

the four following major categories: Low-risk income securities Moderate-risk income securities Moderate- to higher-risk income and growth securities High- to very-high-risk securities The breakdown of these percentages across the categories provides us with a general picture of your objectives. We use it to monitor and