WIXLIB

From man vs. machine to man machineIn recent years, the cleaning industry has seen a boom of technology overall, such asautomated cleaning robots. But the latest shift, toward data-driven cleaning, is notabout replacing humans with machines – it's about them working together.Machines can perform specific, well-defined tasks much morereliably than humans, like a robot vacuuming the same clearlydelineated area over and over again or a sensor keeping trackof exactly how many people visit a washroom at all times. Insuch cases, automation can free up valuable time for cleanersto focus on tasks that add more value.However, machines are bad at handling uncertainty. You can’tpre-program a response to an event that you didn’t know wasgoing to happen. Then you have to improvise, which requiresjudgment and intuition, quintessentially human skills. The moreuncertainty a task involves, the harder it is to automate.But that doesn’t mean machines can’t help in complexsituations. Machines can gather and calculate vast amountsof reliable information nearly instantly, providing an invaluableaid to human decision making. Leading academics studyinghuman-machine interaction, such as MIT and Duke Universityresearcher Mary Cummings, emphasize this collaborativeapproach: “As a team, the human and computer are far morepowerful than either alone, especially under uncertainty.”*A revolution on a global scaleCleaning is not unique – data is driving change in almost every sector,improving efficiency by allowing better use of resources. Leadingcompanies in the shipping industry have recently brought their fleetsonline, tracking both ships and containers. With data on exactly wherethey have empty containers and shipping needs, the companies havebeen able to streamline the refilling process to avoid unnecessarytransports of empty containers. By using data to rationalize their emptycontainer management, individual shipping industry actors are alreadyreporting savings of over 100 million.*Buildings also stand to make massive efficiency gains using data.Seeing the potential, tech giants have entered the field with productssuch as smart thermostats. Smart thermostats automatically learn yourtemperature preferences and keep track of when you are away to avoidheating or cooling more than necessary. With buildings currently usingabout 40% of global energy**, these kinds of improvements make a realdifference. As data becomes the driver of development in sector aftersector, our societies are becoming more efficient as a whole. 100msavingswith data-drivencontainer management*Professional cleaners have to handle uncertainty all the time,especially in large, complex environments such as universitiesor airports. With technology providing information like whichwashrooms are getting traffic and which dispensers need refilling,cleaners get the overview they need to rapidly respond to shiftingcircumstances. Data-driven cleaning changes the entire logicof how cleaners can work, relieving them of the stress of notknowing what is needed. It allows cleaners to focus entirely onaddressing existing cleaning needs and predicting future ones,rather than having to spend time and energy finding out whatthose needs are.“People are what this industry is all about. Embracing newtechnology giving them the tools to do a more efficient jobis key not only to raise productivity, but also to decreasestress levels and make the industry a more attractiveemployer overall.”Andreas LillGeneral Director, European Federation of Cleaning Industries“As a team, the humanand computer are farmore powerful than eitheralone, especially underuncertainty.*Mary Cummings,MIT and Duke University“This is a major trend, taking place not only in the cleaning industry,but everywhere. New technology will allow cleaning companies to solveproblems right when they appear – or even before they appear.”Andreas LillGeneral Director, European Federation of Cleaning Industries*From the article “Profits overboard”, The Economist, 10 September 2016, rofits-overboard **According to the United Nations Environment Programme, rom the article “Man versus Machine or Man Machine” by Mary Cummings in IEEE Intelligent Systems 2014, vol. 29, no. 5.

Brochure titlePractical tipsHow to shift successfully to data-driven cleaningChanging how you work can be a complicated process, so approaching it methodically is important.We’ve gathered some key insights from our customers across the world on how to ensure the shiftis as efficient as possible – making it easier to reap the benefits of data-driven cleaning right away.Evaluate challengesWhat is crucial to the success of your business,and what areas need improvement? Evaluate yourbusiness to pin-point any issues you want to address.Involve key stakeholdersShifting to new ways of working affects all levels ofyour organization. Especially cleaners who will use thesolution should be involved early on to secure easierimplementation.The Dubai Mall12,1Data-driven cleaning creates aworld-class shopping experience3500The Dubai Mall is one of the world’s largest – and grandest – malls. Pressureis constant on facility management to maintain its spotless image. The mallis now shifting to data-driven cleaning with Tork EasyCube . We talked toAndrea Deutschbein, Facility Management Director at The Dubai Mall, aboutthe impact of data-driven cleaning on the business:Million sq ft retail andentertainment spaceAverage footfall on a weekdayin each washroom68Washrooms, 487 cubiclesand 417 washbasinsHow other customers stay ahead ofthe game with data-driven cleaningusing Tork EasyCube- IKSU, the largest sports complexin Northern Europe, has completelyeliminated complaints about emptydispensers- Gröna Lund amusement park inSweden has taken customer satisfactionwith washrooms to an all-time high- CBRE is using Tork EasyCube in IBMoffices in the Netherlands and providinglong-term cost savings and bettercustomer experiences- Furuvik zoo and amusement park inSweden has used Tork EasyCube to planwhere to invest in more washrooms basedon data mapping visitor flows analyzedover timeWhy is cleaning so important?We are more than a shopping mall, we are a global attraction with millions ofvisitors. Everyone who visits the mall uses the bathroom at least once. Smells oruntidy impressions would have an immediate effect on everyone, and even thesmallest imperfection can have a huge impact on our reputation.What were your challenges before?Synchronizing our cleaning efforts with visitor flows did not work as well as wewanted. Even if floors and other surfaces were spotlessly cleaned, we would stilloften get complaints about things like empty dispensers or paper on the floor.Choose the right partnerFind a credible partner with proven solutions thathave had real business impact for other customers.Request a demonstrationMake sure adequate time is dedicated to explainingthe solution so that you and your teams are makingfull use of its potential, maximizing positive businessimpact.Set specific goalsWhat do you want to accomplish with data-drivencleaning? Setting specific goals and prioritizing helpsyou focus initial efforts on what’s most important.Support everybody in implementationConsider who is going to use the new solution inpractice. For example, you might think everybodyis comfortable using smartphones and tablets, butthis is not always the case. Keep a close dialoguewith users to ensure they get the right supportthroughout implementation.Stay ahead of the game with Tork EasyCubeTork EasyCube is a facility management software that empowers your team with data on cleaning needs, letting them see on a tabletexactly what’s needed, when and where. The result is a whole new level of efficiency, staff engagement and customer satisfaction. TorkEasyCube already connects over 4000 devices for customers across Europe, North America and Oceania.“There hasn’t been a single complaint about emptydispensers since Tork EasyCube was installed.”Changing rooms in th.Arena bathrooms and.Changing rooms disa.What have been the results from working with Tork EasyCube so far?We are still in pilot mode but have already seen a variety of different benefits. It’s abig relief that we can act immediately if any issue arises – before it risks becominga complaint. There hasn’t been a single complaint about empty dispensers sinceTork EasyCube was installed. Thanks to the data from Tork EasyCube we can seewhich washrooms need attention and which don’t. This means real impact onefficiency and manpower, as it frees up time for cleaners to use elsewhere.How has your staff reacted to data-driven cleaning?Once you begin working with the system you can’t imagine going back to workingwithout it. Our cleaners were already well trained and equipped before, but withthe support of real-time data they can act with more confidence and precision,and their role is taken more seriously.123Sensors in dispensers andvisitor counters measure refilllevels and visitor numbers inreal timeReal-time information in an easy-touse application lets cleaners act onwhat’s needed, when and whereEasy analytics and instantfacility overview let managersstay in control, plan and followup with less time and effortVisit tork.xx/easycube to learn more and get in touch for a free consultation on how we can help your business.

Brochure titlePractical tipsHow to shift successfully to data-driven cleaningChanging how you work can be a complicated process, so approaching it methodically is important.We’ve gathered some key insights from our customers across the world on how to ensure the shiftis as efficient as possible – making it easier to reap the benefits of data-driven cleaning right away.Evaluate challengesWhat is crucial to the success of your business,and what areas need improvement? Evaluate yourbusiness to pin-point any issues you want to address.Involve key stakeholdersShifting to new ways of working affects all levels ofyour organization. Especially cleaners who will use thesolution should be involved early on to secure easierimplementation.The Dubai Mall12,1Data-driven cleaning creates aworld-class shopping experience3500The Dubai Mall is one of the world’s largest – and grandest – malls. Pressureis constant on facility management to maintain its spotless image. The mallis now shifting to data-driven cleaning with Tork EasyCube . We talked toAndrea Deutschbein, Facility Management Director at The Dubai Mall, aboutthe impact of data-driven cleaning on the business:Million sq ft retail andentertainment spaceAverage footfall on a weekdayin each washroom68Washrooms, 487 cubiclesand 417 washbasinsHow other customers stay ahead ofthe game with data-driven cleaningusing Tork EasyCube- IKSU, the largest sports complexin Northern Europe, has completelyeliminated complaints about emptydispensers- Gröna Lund amusement park inSweden has taken customer satisfactionwith washrooms to an all-time high- CBRE is using Tork EasyCube in IBMoffices in the Netherlands and providinglong-term cost savings and bettercustomer experiences- Furuvik zoo and amusement park inSweden has used Tork EasyCube to planwhere to invest in more washrooms basedon data mapping visitor flows analyzedover timeWhy is cleaning so important?We are more than a shopping mall, we are a global attraction with millions ofvisitors. Everyone who visits the mall uses the bathroom at least once. Smells oruntidy impressions would have an immediate effect on everyone, and even thesmallest imperfection can have a huge impact on our reputation.What were your challenges before?Synchronizing our cleaning efforts with visitor flows did not work as well as wewanted. Even if floors and other surfaces were spotlessly cleaned, we would stilloften get complaints about things like empty dispensers or paper on the floor.Choose the right partnerFind a credible partner with proven solutions thathave had real business impact for other customers.Request a demonstrationMake sure adequate time is dedicated to explainingthe solution so that you and your teams are makingfull use of its potential, maximizing positive businessimpact.Set specific goalsWhat do you want to accomplish with data-drivencleaning? Setting specific goals and prioritizing helpsyou focus initial efforts on what’s most important.Support everybody in implementationConsider who is going to use the new solution inpractice. For example, you might think everybodyis comfortable using smartphones and tablets, butthis is not always the case. Keep a close dialoguewith users to ensure they get the right supportthroughout implementation.Stay ahead of the game with Tork EasyCubeTork EasyCube is a facility management software that empowers your team with data on cleaning needs, letting them see on a tabletexactly what’s needed, when and where. The result is a whole new level of efficiency, staff engagement and customer satisfaction. TorkEasyCube already connects over 4000 devices for customers across Europe, North America and Oceania.“There hasn’t been a single complaint about emptydispensers since Tork EasyCube was installed.”Changing rooms in th.Arena bathrooms and.Changing rooms disa.What have been the results from working with Tork EasyCube so far?We are still in pilot mode but have already seen a variety of different benefits. It’s abig relief that we can act immediately if any issue arises – before it risks becominga complaint. There hasn’t been a single complaint about empty dispensers sinceTork EasyCube was installed. Thanks to the data from Tork EasyCube we can seewhich washrooms need attention and which don’t. This means real impact onefficiency and manpower, as it frees up time for cleaners to use elsewhere.How has your staff reacted to data-driven cleaning?Once you begin working with the system you can’t imagine going back to workingwithout it. Our cleaners were already well trained and equipped before, but withthe support of real-time data they can act with more confidence and precision,and their role is taken more seriously.123Sensors in dispensers andvisitor counters measure refilllevels and visitor numbers inreal timeReal-time information in an easy-touse application lets cleaners act onwhat’s needed, when and whereEasy analytics and instantfacility overview let managersstay in control, plan and followup with less time and effortVisit tork.xx/easycube to learn more and get in touch for a free consultation on how we can help your business.

How else can we help?Get in touch to talkabout your business.tork.co.uk01582 677 570TorkCS.uk@essity.comTork.ie 353 (0)1 7930150TorkCS.ie@essity.com

customer satisfaction Data-driven cleaning enables higher quality – no more empty dispensers and untidy areas. Instead it becomes possible to eliminate complaints and radically increase customer satisfaction. Boost staff engagement Your people are your most important resou