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EMERALD HIGH-PERFORMANCE KVMSOLUTIONS BROCHURE1.877.877.2269BLACKBOX.COM/EMERALD
EMERALD UNIFIED KVM PLATFORM –KEY FEATURESThe award-winning Emerald Unified KVM platform, developed andmanufactured by Black Box, ushers in a new day in KVM technology —eliminating sacrificed performance, compromised solutions andfractured networks. The future-proof system provides a high degreeof flexibility and network security enabling state-of-the-art KVMextension and switching at industry-leading standards: Emerald can be operated as a point-to-point extension or a KVMswitching system Extend and switch HD (DVI) and pixel-perfect 4K (DisplayPort 1.2)video signals, high-speed USB 2.0 and bidirectional analog audio.Combine 4K and HD in one system Provide high-speed KVM access to virtual machines using RDP/RemoteFX or PCoIP — supports VMware , Microsoft and Citrix Flexible SFP ports allow for signal transmission over both CATx(100 m) and fiber (up to 10 km) Centrally manage your complete enterprise KVM networkfrom the award-winning, user-friendly and web-based KVMmanagement platform Boxilla Use ControlBridge or third-party control systems to switch betweensources or select presets from a touch screen. This allows simpleand flexible operations even within complex control room settings Choose between multiple rack mounting options and takeadvantage of a central power supply Use USB-powered ZeroU transmitter units to save valuable rackspaceEmerald is ideal for applications in various industries includingcritical, 24/7 command and control rooms and processmonitoring environments:21.877.877.2269BROADCASTINGMEDICALAIR TRAFFICMANAGEMENTPUBLIC SAFETYDEFENSEINDUSTRIALBLACKBOX.COM/EMERALD
EMD2000SE-T (TOP)EMD2000SE-R (BOTTOM)EMERALD COMPONENTSThe Emerald Unified KVM product family consists of multiplecomponents, including various transmitters (connected to acomputer) and receivers (connected to a user station), IP switches,SFP modules as well as a mounting kit for extender units.EMERALD TRANSMITTERS & RECEIVERSWith multiple types of extender units, Emerald provides the flexibilityyou need when connecting user stations with remote computersand servers. Start off with Emerald SE (Standard Edition) receiversand SE or Emerald ZeroU transmitters and add 4K units graduallywhen you need them. Or, use 4K extenders that also support lower(HD) resolutions and migrate to 4K resolutions at your own pace.When paired, all Emerald transmitters and receivers can be usedas point-to-point extenders, providing KVM signal extension upto 10 km (single-mode fiber). See the diagram on page 5 for moreinformation. By connecting multiple extender units to an IP ormatrix switch, you can scale your system to enable cross-pointmatrix switching between multiple users, computers and virtualmachines. This method allows you to connect up to 32 endpoints1.877.877.2269EMD4000T (TOP)EMD4000R (BOTTOM)without an additional management appliance. For deploymentslarger than 32 endpoints, our Boxilla KVM management platformwill help you manage, monitor and maintain your entire KVM system.FEATURES OF EMERALD EXTENDER UNITS Access remote, high-speed servers and computers storedsafely in your central equipment room Switch and extend visually lossless HD or pixel-perfect4K video (lossless compression, 10-bit color ready);dual-head SE units available Extend and share up to four USB devices (HID and/or highspeed,transparent USB 2.0) such as keyboards, mice, Wacom tablets,touch interfaces or flash drives as well as bidirectional analog audio Transmit signals over IP and securely access critical devices overWAN/internet Connect via dual network ports for fail-safe operation(Emerald 4K extenders) Access virtual machines in real time using RDP 8.1/ RemoteFXor PCoIP, eliminating the need for constant logins Supports access to VNC serversBLACKBOX.COM/EMERALD3
EMERALD 4K TRANSMITTER (EMD4000T) EMERALD 4K RECEIVER (EMD4000R)BIDIRECTIONAL2 ADDITIONALANALOG AUDIOUSB TYPE A(3.5 MM AUDIO JACK)PORTSPOWER BUTTONPOWER BUTTONMINI USBMANAGEMENTPORTCONNECTORFOR EXTERNALPOWER SUPPLY1XUSB TYPE B FORHID AND OTHERUSB 2.0 DEVICESDB9 INTERFACEFOR RS232/SERIALPROTOCOLDISPLAYPORT 1.2INTERFACE SUPPORTING4K@60 HZ VIDEO(10-BIT COLOR READY)RJ-45MANAGEMENTPORTBIDIRECTIONALANALOG AUDIO(3.5 MM AUDIO JACK)CONNECTOR F OR EXTERNAL P OWER SUPPLY2XUSB TYPE A FOR H ID AND OTHER U SB2.0 DEVICESDB9 INTERFACEFOR RS232/SERIALPROTOCOLTWO SFP PORTS FORREDUNDANT NETWORK PATHS. USE COPPER OR FIBER SFPS (UP TO 10G)DISPLAYPORT 1.2INTERFACE SUPPORTING4K@60 HZ VIDEO (10-BIT COLOR READY)RJ-45MANAGEMENTPORTMINI USBMANAGEMENTPORTTWO SFP PORTS FORREDUNDANT NETWORKPATHS. USE COPPER ORFIBER SFPS (UP TO 10G)EMERALD SE TRANSMITTER (EMD2000SE-T) EMERALD SE RECEIVER (EMD2000SE-R)POWER BUTTON5-VDC POWER IN CONNECTORUSB TYPE ACONNECTORS FORUSB PERIPHERALSPOWER LED BUTTON(DEACTIVATED, NOT USED)RJ-45 PORT CONNECTS TO SERIAL INTERFACERJ-45 PORTCONNECTS TONETWORKUSB TYPE B CONNECTORFOR PC/WORKSTATIONUSB DEVICEDVI INTERFACECONNECTS TOPC VIDEOAUDIO LINE OUT(CONNECTS TOSPEAKERS)5-VDC POWER I NCONNECTORAUDIO LINE IN(CONNECTS TOMICROPHONE)RJ-45 PORTCONNECTS TONETWORKDVI INTERFACECONNECTS TOMONITORUSB TYPE ACONNECTORS FORUSB PERIPHERALSEMERALD ZEROU DVI TRANSMITTER (EMD200DV-T)USB TYPE A (FOROPTIONAL EXTERNALPOWER INPUT)3.5-MM AUDIOFOR SPEAKERSUSB TYPEA (FOR PC/WORKSTATIONUSB DEVICE)POWER LEDRESETBUTTON4RJ-45 ETHERNETPORT (CONNECTSTO NETWORK)DVI INTERFACE(CONNECTS TOPC VIDEO)POWER CONNECTOR(FOR OPTIONALEXTERNAL POWER SUPPLY)1.877.877.2269BLACKBOX.COM/EMERALDAUDIO PORTAUDIO PORTCONNECTS TO CONNECTS TOSPEAKERSMICROPHONEDB9 PORTCONNECTS TOSERIAL INTERFACE
ITEMPART NUMBEREMERALD 4K EXTENDERTRANSMITTEREMD4000TRECEIVEREMD4000REMERALD SE EXTENDERTRANSMITTER (SINGLE HEAD/DUAL HEAD)EMD2000SE-T / EMD2002SE-TRECEIVER (SINGLE HEAD/DUAL HEAD)EMD2000SE-R / EMD2002SE-RTRANSMITTER ZEROUEMD200DV-TPRODUCTCODEVIDEOHEADSRESOLUTIONUSB PORTSNETWORK CONNECTORS,SFP CAGESSERIAL/ANALOG AUDIOPOWERCONNECTORS(1) DisplayPort4096 X 2160(1) USB 2.0 Type B(1) RJ-45, (2) SFP (1) DB9, (2) 3.5 mm Audio Jack(1) 12-VDC, 3-AEMD200DV-T(1) DVI1920 x 1200(2) USB 2.0 Type A(1) RJ-45(1) 3.5 mm Audio Jack(1) 5-VDCEMD2000SE-T(1) DVI1920 x 1200(1) USB 2.0 Type B(1) RJ-45(1) RJ-45, (2) 3.5 mm Audio Jack(1) 5-VDC, 0.65-AEMD2002SE-T(2) DVI1920 x 1200(1) USB 2.0 Type B(1) RJ-45(2) 3.5 mm Audio Jack(1) 5-VDC, 3-A(1) DisplayPort4096 x 2160(4) USB 2.0 Type A(1) RJ-45, (2) SFP (1) DB9, (2) 3.5 mm Audio Jack(1) 12-VDC, 3-AEMD2000SE-R(1) DVI1920 x 1200(4) USB 2.0 Type A(1) RJ-45(1) DB9, (2) 3.5 mm Audio Jack(1) 5-VDC, 3-AEMD2002SE-R(2) DVI1920 x 1200(4) USB 2.0 Type A(1) RJ-45(2) 3.5 mm Audio Jack(1) 5-VDC, 3-ATRANSMITTERSEMD4000TRECEIVERSEMD4000RSUPPORTED EXTENSION DISTANCEThe supported extension distance of Emerald depends on the portsand cables being used. Using copper connections with the EmeraldSE RJ-45 port or the Emerald 4K SFP port will allow you to transmitvideo and peripheral signals up to 100 m.Using fiber connections with the Emerald 4K SFP/SFP portsallows you to extend signals up to 10 km (multimode: 300 m;single-mode: up to 10 km).USER CONSOLESFP( )-BASED P2P EXTENSIONOVER CATx 0R FIBERSUPPORTED DISTANCES:REMOTE PC LOCATEDIN SECURE SERVER ROOMUP TO 100 m (CATx)UP TO 10 km (SM FIBER)UP TO 300 m (MM FIBER)FRONT CONNECTORS FORANALOG AUDIO AND USBFIGURE 1: EMERALD P2P EXTENSION SETUP1.877.877.2269BLACKBOX.COM/EMERALD5
VIDEO QUALITYEmerald lets you extend and switch high-res, full-motion videosignals at up to 60 fps with virtually no transmission latency.Emerald’s compression algorithm, developed by Black Box, allowsyou to adjust the compression rate from full compression — savingbandwidth and allowing the transmission of signals over WAN in realtime — up to pixel-perfect video in five easy steps. It supports visuallylossless 1920 x 1200 and pixel-perfect 4096 x 2160 resolutions(4:4:4, 10-bit color ready).61.877.877.2269The EDID pass-through feature ensures video signals are displayedcorrectly at all times, supporting a wide range of resolutions toaccommodate for different types of screens and operating panels.To support multi-monitor workplaces, Emerald SE extenders areavailable as dual-head unit options.BLACKBOX.COM/EMERALD
NETWORK SECURITY AND RESILIENCEFor fail-safe operation and maximum uptime, Emerald providesnetwork resiliency at every level — all the way up to complete switchover from one control room to a backup control room location.Emerald’s security and resiliency features enable you to: Instantly switch over in case one network connection failsvia two network ports on the Emerald 4K units Use the central power supply to keep your devices’ power statusmonitored and provide a redundant power supply. See detailson page 8 Never miss a critical event or run out of bandwidth with Boxilla’sextended KVM status dashboard and automated alerts. See detailson page 12FULL REDUNDANCYAFTER NETWORK FAILAFTER NETWORK FAILFIGURE 2: REDUNDANT NETWORK PATHS FOR FAIL-SAFE OPERATIONEMERALD MOUNTING KITSEmerald units can be mounted on and below tables, behind screensor in racks, using the 19” rack mount kit. The 1U mounting kits areideal for space-saving installations because they provide space forup to two extender units. Emerald was designed with optimal airflowin mind so the units will not overheat when placed alongside othercomponents in the rack mounting shelf.1.877.877.2269ITEMPART NUMBEREmerald 4K Rack Mount Kit, 2 UnitsEMD4000-RMK1Emerald SE KVM Single Rackmount KitDTX1000-RMK1Emerald SE KVM Double Rackmount KitDTX1000-RMK2BLACKBOX.COM/EMERALD7
CENTRAL POWER SUPPLYFor improved power management and fail-safe operation, usethe optional central power hub for eight or 16 units. Central power feed to 5V or 12V DC devices with up to 20watts per port Web UI for configuration and monitoring of system power status Highest resilience when equipped with second, hot-swappable600k hours power supply Clean, professional installation with lockable 3-pin DCconnectors in only 1UITEMPART NUMBERCentral Power Hub, 16 PortACR1000-CPH16RCentral Power Hub, 8 PortACR1000-CPH8RCentral Power Hub Redundant Power SupplyACR1000-CPH-PSCentral Power Hub Power ConverterCable - 12 VDC to 5 VDC, 3-mACR1000-12V5-CBL3MFIGURE 3: CENTRAL POWER HUB, 16 PORTS (ACR1000-CPH16R)FIGURE 4: 12 VDC TO 5 VDC CONVERTER CABLE (ACR1000-12V5-CBL3M)EMERALD SWITCHESEmerald was designed with the needs of IT planners and integrators in mind. Choose from a variety of Black Box-tested IP switches,third-party IP switches or direct-connect Emerald Matrix Switches that support proprietary (non-IP-based) KVM networks.ITEMPART NUMBERIP SWITCHESFIGURE 5: 10G 28 PORT IP SWITCH (EMS10G28)ITEM1G 48 PortEMS1G4810G 12 PortEMS10G1210G 28 PortEMS10G28100G 32 PortEMS100G32IP NETWORK 10G100GPorts(48) 10/100/1000BT RJ-451.25 Gbps(12) 10GbE SFP (28) 10GbE SFP (32) 100 GbESFP or (128) 10GbE SFP (4) 10G SFP 12.5 Gbps(2) 100G SFP ports(2) 100G SFP ade PortsPortsEthernetEthernetEthernetEthernet260 Gbps FD960 Gbps960 Gbps6.4 TbpsDimensions4.4 (1 RU) x43.4 x 32 cm (HxWxD4.4 (1 RU) x45 x 20.9 cm (HxWxD)4.4 (1 RU) x43.1 x 45.7 cm (HxWxD)4.4 (1 RU) x43.4 x 46 cm (HxWxD)Max PowerConsumption87 W180 W290 W605 WCapacityPower Input890–264 VAC, 50/60 Hz100–240 VAC, 50/60 Hz1.877.877.2269BLACKBOX.COM/EMERALD
SFP MODULESEmerald 4K extenders provide a high level of flexibility by offeringSFP (1 Gbps) and SFP (10 Gbps) ports, depending on the typeof extender used and system application. Use 1-Gbps SFPs forHD signal transmissions, and 10-Gbps SFP modules to transmit4K60 signals and to aggregate multiple connections through a100-Gbps IP or direct-connect switch. Emerald supports connectivitythrough copper, fiber multimode or fiber single-mode cables, usinga variety of Black Box and third-party SFP modules.COMPATIBLE SFPSPART NUMBERDESCRIPTIONDISTANCELFP417SFP 1250-Mbps, 1000BASE-T, RJ-45100 mLFP411SFP 1250-Mbps, 850-nm Multimode Fiber, LC550 mLFP420SFP 1250-Mbps, 1550-nm TX, 1310-nm RX, Single-Mode Fiber, LC10 kmLFP441SFP, Gigabit Ethernet, 850-nm Multimode Fiber, LC550 mLFP442SFP, Gigabit Ethernet, 1310-nm Single-mode Fiber, LC20 kmLFP443SFP, 10/100/1000BASE-T RJ-45 SGMII100 mLSP421SFP - 10-Gb, Extended Diagnostics, 850-nm Multimode Fiber, LC300 mLSP422SFP - 10-Gb, Extended Diagnostics, 1310-nm Single-mode Fiber, LC10 kmLSP441SFP - 10-Gb, Extended Diagnostics, 850-nm Multimode Fiber, LC300 mLSP442SFP - 10-Gb, Extended Diagnostics, 1310-nm Single-mode Fiber, LC10 kmLSP443SFP , 10GBASE-T, RJ-45100 mQSFP441QSFP28 100GBASE-SR4, 850-nm Multimode, MPO100 mQSFP442QSFP28 100GBASE-LR4, 1310-nm Single-mode, LC10 km1-GBPS CONNECTIONS10-GBPS CONNECTIONS100-GBPS CONNECTIONSNOTE: Black Box switches will also support generic SFP modules.EMERALD MATRIX Sbecause it allows you to connect sources across a WAN or theinternet. The solutions’ advanced network security and resiliencefeatures provide 24/7/365 availability for your critical infrastructure.ZERO U TRANSMITTERUCombine Emerald Extenders, Switches and SFP Modules intoa high-performance KVM switching matrix to instantly connectmultiple computers, virtual machines and users. With Emerald,you are no longer limited to the boundaries of network cables,RECEIVERIP NETWORKRECEIVERSE TRANSMITTER4K TRANSMITTERRECEIVERBOXILLA KVM MANAGERFIGURE 7: EMERALD IP MATRIX SWITCHING SETUP1.877.877.2269BLACKBOX.COM/EMERALD9
Emerald Matrix Switching Features Use Emerald’s WAN connectivity feature to add remote devicesto your matrix as far as the internet reaches Create a secure and redundant KVM network through redundantnetwork ports, redundant power supply and the Boxilla networkmonitoring dashboard Create and connect a backup control room configurationto replicate the main control room setup anywhere you havea network connection Start small and grow your matrix over time by adding additionalreceivers and transmitters Manage up to 32 endpoints with no additional managementappliance required; to go beyond, use the Boxilla KVM manager Add virtual and physical servers to your KVM matrix and remotelyaccess them via hotkeys, touch-screen interface, USB push buttonsor the on-screen menu Create matrices supporting HD and 4K resolutions, transparentUSB 2.0 devices and bidirectional analog audio Cascade multiple IP switches to provide for additionalnetwork portsLANMAIN CONTROL ROOMBACKUP CONTROL ROOMSERVER ROOM CONNECTED VIA NETWORK.BACKUP CAN BE CONFIGURED AS MAINCONTROL ROOM WITH ONE CLICK FROMBOXILLA OR CONTROL BRIDGEFIGURE 8: BACKUP CONTROL ROOM CONNECTED OVER IPEmerald UI MenuThe Emerald UI Menu comes with many helpful options to configureyour extension and switching setup. Manage your small matrix setupby adding/removing users, adding new endpoints to the system,DEFINE SCREEN RESOLUTIONSDEFINE SCREEN RESOLUTIONS10defining screen resolutions, defining hotkeys for switching and muchmore. For detailed information, download the Emerald manual.DEFINE SYSTEM HOTKEYSDEFINE SYSTEM HOTKEYS1.877.877.2269BLACKBOX.COM/EMERALDNETWORK SETTINGSNETWORK SETTINGS
NETWORK AND BANDWIDTH REQUIREMENTSUse any managed IP switch supporting Multicast over IGMPand full-wire speed, or rely on specified Emerald IP switches.Or use an existing IP network that can provide enough bandwidthto transmit the required data. The required bandwidth depends onthe video quality, required resolutions and bandwidth consumedby USB devices. Emerald lets you change the video compressionin five easy steps: adjust from highly compressed (ca. 35 Mbps,VIRTUAL MACHINE CONNECTIVITYBlack Box has been pioneering real-time virtual machine KVMconnectivity that provides high-performance access to virtualizedinfrastructure. With Emerald, VM connectivity is brought to a wholenew level. Access VMware , Microsoft and Citrix VMs over RDP8.1/Remote FX or PCoIP. Unlike other methods of accessing VMs,Emerald supports a real-time, high-quality user experience across any1080p@60fps) to pixel perfect (450 Mbps, 1080p@60fps).For pixel-perfect 4K@60Hz 4:4:4 video transmission, a 10-Gbpsconnection is required. 1920 x 1200@60 Hz, full-compression mode: ca. 35 Mbps 1920 x 1200@60 Hz, pixel-perfect mode: ca. 450 Mbps 4096 x 2160@60Hz; pixel-perfect mode: ca. 10 Gbpsgiven distance. Users may work with virtual machines just like theyare used to from their local PCs. By adding the VMs to a matrix setup,multiple users can switch seamlessly between various physical andvirtual desktops without being able to tell the difference. Add VMsto an Emerald matrix setup by connecting them to the IP or matrixswitch, eliminating the need for additional transmitter units.KVM OVER RDP/REMOTE FXOR PCoIPEMERALDRECEIVER 1IP, KVMNETWORKEMERALD RECEIVER 2BOXILLA KVM MANAGERFIGURE 9: REMOTE KVM CONNECTIVITY FOR VIRTUAL MACHINES1.877.877.2269BLACKBOX.COM/EMERALD11
BOXILLA KVM MANAGERBoxilla is a centralized KVM management appliance thatallows for centralized, remote management and monitoring ofyour complete enterprise KVM network. When connected to anEmerald KVM Matrix, Boxilla provides a user-friendly web-basedGUI that allows users to auto-detect and connect new endpoints,update firmware, adjust bandwidth consumption, set up automatedsecurity alerts and much more. Boxilla comes with multiple licensetypes to accommodate for different KVM network sizes. On topof managing and monitoring your network, Boxilla also enablesconnections between multiple Black Box KVM systems, such asDKM. This functionality lets you upgrade existing systems withouthaving to replace all components.Boxilla Features: Manage deployments and user access rights, monitor KVM status,upgrade firmware, extensive troubleshooting and provide networksecurity, all from one central platform Auto device discovery and configuration and advanceduser authentication The command center dashboard provides an instant snapshotand management of your entire KVM network Also compatible with Black Box's DKM KVM Matrix Switchto provide a real UNIFIED KVM experienceTo learn more, visit BLACKBOX.COM/BOXILLA.EMERALD ACHINESRXTXDKM TX CONNECTEDTO AN EMERALD RXALLOWS ACCESS TOVM’S VIA DKM LLAFIGURE 10: CONNECT AN EXISTING DKM SYSTEM WITH EMERALD121.877.877.2269VMBLACKBOX.COM/EMERALDRX
ADDITIONAL PRODUCTSCONTROLBRIDGE CONTROL PROCESSOR AND TOUCH SCREENControlBridge is a versatile control processor and touch-screenbased appliance for room automation and intuitive operationscontrol. It allows you to control all aspects of your control room,including KVM switching, lighting, window shutters, automatedfurniture position and your video wall. Multiple control processors and touchscreen devices(7” and 12”) available Provides bidirectional control of any IP enabled and other I/O devices1.877.877.2269 Active matrix touch-screen display offers resolutions of 1280 x 800,32-bit (true color) images and full-motion streaming video preview Includes built-in microphone, speakers and light and motion sensors Set up through a standard web browser Black Box will help you to design a custom interface for yourspecific requirementsTo learn more, visit BLACKBOX.COM/CONTROLBRIDGE.BLACKBOX.COM/EMERALD13
KM SWITCHES FOR GLIDE & SWITCH CONTROLGlide & switch allows operators to switch between up toeight computers by moving a mouse from one screen to another,without pressing hotkeys or additional buttons. Black Box KMswitches, like the Freedom KM switches, support this featureby connecting a single keyboard and mouse plus additional USBdevices to multiple computers.To learn more, visit BLACKBOX.COM/FREEDOM.ITEMPART NUMBERFreedom II KVM Switch, 4 PortsKV0004A-R2Freedom II KVM Switch, 8 D
VIDEO CABLES AND ADAPTERSUse Black Box quality cables and adapters to connect your Emerald KVM system with computers and user consoles. Choose from anextensive product portfolio that includes the following items:COMPATIBLE CABLES AND ADAPTERSPRODUCT CODEVIDEO CABLESDisplayPort 1.2 (4K60)VCB-DP2 Series (various lengths)DVI SL/DL CableEVNDVI02 Series (various lengths)VIDEO ADAPTERSVGA to DVI-D Video Converter, USB Powered (1920 x 1200)KVGA-DVIDMini DisplayPort-to-DisplayPort AdapterVA-MDP12-DP12DisplayPort to DVI (1920 x 1200)VA-DP-DVID-ADisplayPort to HDMI (1920 x 1080)VA-DP12-HDMI4K-AEMERALD KVM - DESIGNED AND BUILTBY BLACK BOXFor many years, Black Box has been pioneering the marketfor KVM technology solutions globally and has gained areputation as a trusted solutions provider and consultant.Emerald has been independently designed and developedby our expert team of engineers located in Limerick,Ireland and Pittsburgh, Pennsylvania, with multiple KVMtechnology patents. As of today, the team combines animpressive number of years of experience in designing1.877.877.2269new KVM technology. By constantly expanding our R&Ddepartment, our team is well-suited for developing newsolutions, upgrades and features that provide you with thebest KVM user experience on the market.Through our international and local sales and tech supportteams, Black Box can provide you with on-site assessment,project planning and tech support. To learn more,visit: BLACKBOX.COM/COE.BLACKBOX.COM/EMERALD15
COPYRIGHT 2019 BL ACK BOX CORPORATION. ALL RIGHTS RESERVED. BR00155-EMERALD KVM BROCHURE V4WHY BLACK BOX?EXPERTISEBlack Box project engineers can assist with systemassessment, design, deployment and training.BREADTHEXPERIENCEProviding leading technology solutions since 1976, Black Boxhelps more than 175,000 customers in 150 countries build,manage, optimize and secure IT infrastructures.CENTER OF EXCELLENCEBlack Box offers the most comprehensive suiteof engineered KVM solutions in the industry.Black Box offers a Center of Excellence featuring professionalservices and support agreements that help optimize customers’systems and maximize uptime.SUPPORTReflecting our commitment to complete satisfaction, ourdedicated team of highly trained support technicians isavailable by phone free of charge, 24 hours a day, everyday of the year.WARRANTIESSERVICE LEVEL AGREEMENTSOur service level agreements give customers access totechnical support, product training, dedicated applicationengineers and more.Multi-year warranties with multi-year extensionsand replacement options are available.1.877.877.2269BLACKBOX.COM/EMERALD
Emerald was designed with the needs of IT planners and integrators in mind. Choose from a variety of Black Box-tested IP switches, third-party IP switches or direct-connect Emerald Matrix Switc
