CPH NEWS

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marts 2011 2012SeptemberCPH NEWSInformation to the shareholders of Copenhagen AirportsCPH is building for growthRead page 24 – Several new eateriesadding to the quality ofthe experience5 – The gap left byCimber Sterling hasbeen closed6 – CPH financial statements: StrongH1 performance8 – Route news: SASto open new service toSan FranciscoCopenhagen Airport’s shopping centre caters to any tasteand budget. There have beenmajor changes to the airport’srestaurants and bars in 2012.Norwegian, SAS and DAThave filled the gap in theDanish domestic route network. 81 per cent of the seatcapacity has been restored.Passenger numbers rose by4.2%, which resulted ingrowing revenue and a22.3% increase in profit before tax.SAS is going to open a newservice to San Francisco onthe US West Coast in April2013 while also expanding itsNew York service.

frontpageIn the period until May 2013, 12 new check-in desks will be added in Terminal 2 and more space will be created for passengers.More space for passengersand aircraftWith investments running into the billions of Danish kroner, Copenhagen Airport iscurrently creating more space for passengers as well as airlines. This is necessary toaccommodate future growth.Competition among European regionsand airports for airline services and hencefor growth and jobs is more intense thanever. That is the background of the WorldClass Hub strategy launched by Copen hagen Airport earlier this year.There are lots of challenges. Although hitby delays, work continues on the comingmega airport in Berlin which aims to takeover Copenhagen Airport’s position asthe leading transport hub of northern Europe. Dutch airline KLM already operates11 Scandinavian routes and flies passengers directly to Amsterdam by-passingCopenhagen. Helsinki is trying to cornerthe market for flights to Asia.In such a market, Copenhagen Airporthas two options: Do or die. At Copenhagen Airport, we opt to grow. Forecasts2 / CPH NEWS / September 2012show that the record of 22.7 million passengers set in 2011 will not necessarily bethe last. The airport will grow and evolveto handle up to 30 million passengersover the next ten years. For that purpose,we are now expanding and renovatingour facilities.Outside the terminals, the thousands ofdaily Metro and train passengers who depart from Terminal 2 or who go direct toSecurity because they have checked inonline will be able to get there muchfaster by-passing Terminal 3.6,000 additional square metresWe need to create more space for checkin services for passengers and for the airlines. Overall, approximately 6,000 additional square metres of new space will becreated for passengers.A new walkway will be built from theMetro station, by-passing Terminal 3, andthere will also be a direct, covered walkway from the trains to Terminal 2. Thiswill ease the pressure on Terminal 3which becomes very crowded duringpeak periods.Inside the terminals, we are changing andexpanding Terminal 2 to create morespace for passengers while also adding12 new check-in/baggage-drop desks.The first construction walls were put upover the summer.Significant expansion of Pier CThe number of intercontinental routeshas grown over the past couple of yearsas a result of Copenhagen Airport’s strategic focus on strengthening its positionas the northern European transport hub;

frontpageand the growing traffic volume has put pressure on security screening, passport controland the passenger flow areas in Pier C.To solve this, 4,100 square metres has now been added to Pier C, and when theconstruction project is complete in October, there will be more space and more direct flow areas for passengers arriving on intercontinental flights which aresuch an important part of the airport’s World Class Hub strategy.Increased capacity and flexibilityThe first phase of the large expansion of Pier C was opened on Monday, 20August. A new four-lane security screening area was opened on the first floorwhere passengers are required to go through security before connecting toother flights. Right above the new security checkpoints, a new six-lane passport control area will open in September, and the old passport controlbooths on the balcony on the second floor will be removed.In addition to the new security screening and passport control areas, theso-called arrivals floor in Pier C has been extended by 145 meters, whichhelps increase flexibility and capacity for a number of the aircraft stands atthe airport’s intercontinental pier. The arrivals floor will open in October.Baggage system being expandedto handle 30 million passengersMore passengers and more flights also mean more baggage. Copenhagen Airport therefore signed an agreement with Siemens in theearly summer of 2012 regarding an upgrade and expansion ofthe airport’s baggage system – a project worth DKK 250 million.The project is to prepare the baggage system for future expansion and make the operation of the system even more reliable.This large-scale construction project will start up in Octoberand is scheduled for completion in May 2013, so that thebaggage system will be ready for next summer’s traffic.In addition to more capacity, CPH is also going to furtherstabilise operations by “duplicating” part of the systemso that it will be able to operate in almost any situation,even in the event of interruptions of operations. This isimportant as, with almost 11 kilometres of rolling baggage conveyors for departing baggage, defects andinterruptions of operations cannot be eliminatedcompletely.The extensive conversion and expansion will include an additional 2.5 kilometres of baggageconveyors and add some 500 new motors to operate the system.As all baggage is scanned before it is allowedon board the aircraft, the investment also includes new and more extensive X-rayequipment. Transfer capacity will also be increased so that Copenhagen Airport canensure efficient sorting and handling ofthe larger volumes of transfer baggage.A 4,100 square metre extension of Pier C will provide more space for passport control and security screening.CPH NEWS / September 2012 / 3

frontpageSeveral new eateries add tothe quality of the experienceOver the past few years, Copenhagen Airport has implemented a new strategy for theairport shopping centre. The goal is to ensure that the shopping centre caters to any tasteand budget, and there have been some big changes, especially to the range of restaurantsand bars in 2012.Nordic gastronomy will not only be available at CPH Nordic Dining. During thefestival period, Nordic sandwiches will beavailable at the FOODMARKET, Nordicfeinsmecker hotdogs will be available atSteff’s Place and Nordic plum cake will beavailable at the Lagkagehuset bakery.The MASH steak restaurant, the Ny Carlsberg Bar, the Foodmarket and, most recently, the announcement that Peter Beier Chokolade will be opening a shop andthat a new Nordic cuisine pop-up restaurant will open: these are examples of themany tempting and mouth-watering options available to passengers at Copenhagen Airport. All the new initiatives havebeen realised as part of the strategy ofgiving passengers even more value formoney at the Copenhagen Airport shopping centre.The right mixIndeed, being Nordic - or local - is an important feature when Copenhagen Airportevaluates the mix of shops and food andbeverage units at the shopping centre.A pop-up restaurant ‘CPH Nordic Dining’will serve the best of the Nordic cuisine totravellers throughout September. FourDanish star chefs, Thomas Rode, JakobDe Neergaard, Adam Aamann and TimmVladimir will take turns composing delicate Nordic tasting menus.“The strategy for our food and beverageoffering is to create the right mix of international names and ‘local heroes’,” saidCarsten Nørland, VP, Sales and Marketingfor Copenhagen Airport, who also focuses on giving passengers a wide range ofoptions as well as value for money:“Our focus is on giving passengers agood travel experience. We thereforeconduct more than 130,000 passengerinterviews annually using the responsesas a guide to how we should develop theshopping centre and its ‘value for money’concept, catering to any taste and budget. The airport wants to offer a high-quality experience for everyone, whether youwant oysters and a steak, or just a salador sandwich on your way to the gate oron board your flight.Sales have increasedThe strategy behind the new food andbeverage units is consistent with the other changes and improvements in theshop mix, and the changes are clearly reflected in the recently published interimreport for the first half of 2012 whichshowed a 13% increase in sales at theshopping centre thanks to higher spendper passenger and the effect of the novacancy situation at the shopping centre.Since Copenhagen Airport launched itsnew strategy for the shopping centreabout two years ago, a large numberof new brands have been introduced atthe airport, but this does not mean thatthe well-known brands have all been replaced. In fact, Georg Jensen celebratedtheir silver anniversary at CopenhagenAirport in the spring of 2012.Michelin chefThomas Rodeconjures upNordic cuisine inthe ‘CPH NordicDining’ pop-uprestaurant.4 / CPH NEWS / September 2012“Georg Jensen’s 25th anniversary took placeduring a period of comprehensive development at our shopping centre, and thatshows the strength of this Danish brand andGeorg Jensen’s ability to retain and developthis strength while adapting their shop topassenger demands,” said Carsten Nørland.

frontpageSAS, Norwegian andDAT have togetherclosed the gap in theDanish route networkleft by the CimberSterling bankruptcy.The last gap after Cimberhas been closedWhen flight SK1280 took off from Danish provincial airport Billund at 6:30 on Monday,13 August, SAS had filled the last gap left on the route map after the bankruptcy ofCimber Sterling in the early summer.First, there was a bankruptcy in Maywhich closed down much of the domestictraffic in Denmark. Then, there was asummer with fewer-than-normal domestic flights, and an unfortunate situationwith no flights connecting the two biggest airports in the country. A big partof these concerns was eliminated whenthe first SAS flight from Billund to Copen hagen took off.“This was very good news for commuters,business travellers and leisure travellers.SAS has now expanded its domestic network, so Denmark is again properly connected. This has created greater confidence and increased people’s enthusiasmfor travel,” said Carsten Nørland, VP, Salesand Marketing for Copenhagen Airport.“We must always be prepared for mostscenarios, including a major bankruptcysuch as that of Cimber Sterling. And wewere,” said Carsten Nørland.In the domestic market, Danish Air Transport was first on the field, closelyfollowed by Norwegian and SAS. In theinternational market, Norwegian, easyJetand Spanish-based Vueling took upa number of the vacant routes and frequencies. One of the effects of this expansion has been that Norwegianhas based an additional two aircraftat Copenhagen Airport, increasingthe total number of aircraft at its Danishbase to 11.With the new Billund service launchedin August, 81% of the seats that disappeared in the Cimber Sterling bankruptcyare now back on the market. This goesfor both domestic and international traffic. And that is no coincidence.“With two additional aircraft based atCopenhagen, we can improve our offering to southern European destinations inparticular, thereby increasing our flexibility and offering to our customers,” saidJohan Bisgaard Larsen, head of communications and marketing of Norwegian inDenmark.CPH was prepared for the bankruptcyWhen Cimber Sterling filed for bankruptcy early one Thursday morning in Mayand stopped all its flights, CopenhagenAirport was already in contact with several other airlines with an interest in taking over the many routes.Serving 140 different destinations, 24 ofthem intercontinental, Copenhagen Airport continues to be the biggest transport hub in northern Europe. But a hubis never stronger than its weakest link. Itwas therefore important to get domestictraffic back on track.“It is extremely important that Danishpassengers have fast, convenient and frequent flights to Copenhagen that connect to international flights. Our nextstep is therefore to increase the numberof daily frequencies to the most important domestic destinations as frequency isa key factor in our efforts to strengthenour position as the main transport hub ofnorthern Europe,” said Carsten Nørland.Five bankruptcies in six monthsIn 2012, the crisis and rising fuel costshave hit European air transport very hard.In just six months, CPH has had to handlefive bankruptcies: Spanair, Malev, Windjet, Skyways and Cimber Sterling.But CPH has successfully persuaded existing and new airlines to take over mostof the routes and frequencies hit by thebankruptcies. As a result, CPH recorded anaggregate growth of 4.2% in passengernumbers in the first six months of 2012.This improvement is composed of stronggrowth in international traffic by 6.9%and a 19.8% drop in domestic traffic.“CPH has grown its international trafficby more than the other main Scandinavian airports, and we are very proud of ouraggregate growth rate of 4.2%,” saidCarsten Nørland.CPH NEWS / September 2012 / 5

frontpageCPH: Strong H1 performancePassenger numbers rose by 4.2% despite the bankruptcy of CPH’s third largest customerand challenging market conditions. The number of transfer passengers at CopenhagenAirports continued to increase, supporting CPH’s strategy of strengthening its position asthe preferred Northern European transport hub. CPH retains its overall full-year forecastregardless of the bankruptcy of Cimber Sterling in May 2012.Passenger numbers at Copenhagen Airport were up by 4.2% in the first sixmonths of 2012 to 11.3 million passengers, contributing to a 6.1% increase inrevenue for the period. Profit before taxincreased by 22.3% to DKK 533.9 million, primarily due to higher traffic revenue and growing sales at the shoppingcentre as well as lower financing costs,partly offset by the effect of the losscaused by the above mentioned bankruptcy.“Thanks partly to the strong efforts madeby CPH relating to route development, anumber of airlines have announced newroutes and frequencies in the period sincethe Cimber Sterling bankruptcy. CPH hasalready regained 81% of the seat capacity we lost in connection with the bankruptcy; part of this new capacity will notbe added until later in the year. CPH hadminimised its risk of loss on outstandingreceivables and therefore only suffered animmaterial direct loss on the Cimber Sterling bankruptcy,” said Thomas Woldbye,CEO of Copenhagen Airport.The number of transfer passengers at Copenhagen Airport rose in H1 2012. Theincrease was primarily driven by increasedtransfer traffic from Norway, Poland, Germany, the Baltic States and Finland,which supports CPH’s World Class Hubstrategy.Aeronautical revenue rose by 6.1% in H12012, thanks to increased traffic revenuegenerated by the rising traffic volumeand adjustment of charges under thelong-term charges agreement which CPHsigned with the airlines in 2009.steakhouse in Terminal 2 and a Foodmarket deli in Terminal 1 and Terminal 2.“The new contracts will contribute to creating travel experiences in line withour customers expectations and to ensurethat we continue to develop the shopping centre in order to retain Copenhagen Airport’s top rankings in the retailfield,” said Thomas Woldbye.Major expansion projectsContinued growth atthe shopping centreSales at Copenhagen Airport’s shoppingcentre rose by 13.0% due to higherspend per passenger and the full-year effect of the full occupancy of all spaceat the shopping centre. At the end of Q2,CPH signed a five-year agreement withGebr. Heinemann to continue to operatethe duty- and tax-free shops at Copen hagen Airport. Two new food & beverageunits were also opened in Q2: a MASHIn H1, CPH signed a contract with Siemens for a major expansion and upgradeof Copenhagen Airport’s baggage system. The project will prepare the baggage system for the future passengerflows through a capacity expansion thatwill enable Copenhagen Airport to handle up to 30 million passengers and willfurther enhance the operational reliabilityof the system. The project is scheduledfor completion by the summer of 2013and is part of the new strategy underwhich CPH is making major investmentsto develop Copenhagen Airport into thefuture.Group financial highlights and key ratiosQ2 2012Q2 2011YTD 2012YTD 20112011RevenueIncome statement (DKK 75EBIT3893276325471,263484898110206Profit before tax3412795344371,057Net profit252207395323756Net financing costs6 / CPH NEWS / September 2012

frontpageCPH has concurrently started a major project to renovate and expand Terminal 2and the Arcade connecting Terminals 2and 3 designed to create more space forpassengers and better conditions for airlines and other tenants in the terminals.In addition, the number of check-in deskswill be increased in order to match capacity to the expected increase in passengernumbers in the years ahead.CPH retains its profit forecastfor the full yearBased on the expected traffic programmefor 2012, the total number of passengersis expected to increase. Traffic, however,could be adversely impacted by the continuing economic uncertainty in the Eurozone and any closure of routes due to airline reductions. The forecast is retaineddespite recent airline bankruptcies.The increase in passenger numbers is expected to have a positive impact on totalrevenue. Operating costs are expected tobe higher than in 2011, primarily due tothe expected increase in passenger numbers, cost inflation and increased depreciation charges as a result of the higherlevel of investment with a focus on continuing growth. Overall, a higher totalprofit before tax, when excluding one-offitems, is expected for 2012.Under the charges agreement, CPH mustinvest an average of DKK 500 million annually, but CPH expects to invest significantly more than this in 2012. CPH willalso be investing in other commercialprojects for the benefit of airlines andpassengers.The number of transfer passengers grew in the firstsix months of 2012 thanks to more transfer trafficfrom Norway, Poland, Germany, the Baltic statesand, not least, Finland, which supports CPH’sWorld Class Hub strategy.CPH NEWS / September 2012 / 7

frontpageShare performanceShare turnover and performance relative to the OMX index in the period of 1/1-30/6 ry – June 2012Turnover (DKK mio.)Jan 2012Feb 2012Mar 2012Apr 2012 May 2012Jun 20120You can follow the share price performance at www.cph.dkunder Investor. On the website, you can also compare CPH’sshare price performance with the performance of other airportshares. Share price performance, Copenhagen Airports Relative share price performance, OMX Turnover, Copenhagen AirportsNew RoutesSAS launches new route to SanFrancisco and adds flights to New YorkSAS to open a service to San Francisco on 8 April 2013.From 8 April 2013, SAS will operate six weekly flights directly from Copenhagen to San Francisco on the US WestCoast. At the same time, SAS will expand its Copenhagento New York service by three additional flights per week.Copenhagen and Denmark will once again have a direct link toCalifornia and the US west coast. SAS has decided to strengthen its position in the important, and growing, North Americanmarket, where the airline already operates direct flights fromCopenhagen to Chicago and to New York and Washington onthe East Coast.There has not been a direct route to the West Coast from Copenhagen or Scandinavia, but there will be one now for the particular benefit of the many Nordic and international companies thathave been demanding a fast, direct service to the West Coast.From San Francisco, SAS partner United Airlines offers manyconnecting flights to other destinations on the US West Coastas well as to numerous other Pacific destinations.Along with the new San Francisco route, SAS has also announced an expansion of its route to New York from Copenhagen. From 1 April 2013, SAS will operate two daily flights threedays a week. SAS already services New York with one daily flight.Top of CPH’s listTo Copenhagen Airport, a direct route to San Francisco and theUS West Coast has been an inspiration for several years.“Copenhagen and Northern Europe in general have really lackeda direct route to the US West Coast. So the fact that SAS is introducing a route to San Francisco is in every respect excellentnews”, says Carsten Nørland, VP, Sales & Marketing for Copenhagen Airport.CPH News to be available only electronicallyIn order to strengthen the ties with our stakeholders and makecommunications faster and more efficient, Copenhagen AirportsA/S has decided to use electronic media as the primary form ofcommunicating with our investors. This means that, from thenext issue in March 2013, CPH News will only be available electronically. CPH News is already available in PDF format and canbe downloaded from the CPH ioner/CPH News/Editor-in-chief: Henrik Peter Jørgensen /Editors: Søren Hedegaard Nielsen, Lars Lemche /Photos: Ernst Tobisch, Arne V. Petersen /Design and graphical production: meyer & bukdahl as /Copenhagen Airports A/S,Lufthavnsboulevarden 6, DK-2770 Kastrup,Denmark / Tel.: 32 31 28 00 / E-mail: cphweb@cph.dk /Company reg. (CVR) no. 14 70 72 04If you have questions or comments to this newsletter, please contact cphweb@cph.dk

rope. Dutch airline KLM already operates 11 Scandinavian routes and flies passen-gers directly to Amsterdam by-passing Copenhagen. Helsinki is trying to corner the market for flights to Asia. In such a market, Copenhagen Airport has two options: Do or die. At Copenha-gen Airport, we opt to