Transcription
Visa Core Rules andVisa Product and Service Rules23 April 2022
2014—2022 Visa. All Rights Reserved.The trademarks, logos, trade names and service marks, whether registered or unregistered(collectively the “Trademarks”) are Trademarks owned by Visa. All other trademarks notattributed to Visa are the property of their respective owners.Visa is committed to providing our partners and interested parties with greater insight intoVisa’s operations. As part of our effort, we are pleased to provide access to the latest editionof the Visa Core Rules and Visa Product and Service Rules, which govern participation of ourfinancial institution clients in the Visa system.To protect cardholders and merchants and maintain the integrity of the Visa system, we haveomitted proprietary and competitive information, as well as certain details from the rulesrelating to the security of the network.Any regional or country-specific rules within the Visa Core Rules and Visa Product and ServiceRules apply only to the operations of financial clients within the relevant region or country,and any rules marked with the name of a region(s) or country(ies) are applicable to financialinstitutions operating in that region(s) or country(ies) only.The Visa Rules must not be duplicated, in whole or in part, without prior written permissionfrom Visa.If you have questions about Visa’s rules, please contact us.
ContentsVisa Core Rules and Visa Product and Service RulesContentsContents3Tables27Summary of Changes42Summary of Changes since the 16 October 2021 Visa Core Rules and Visa Product andService RulesIntroduction4252The Visa Rules521 Visa Core Rules551.1 General551.1.1 Governance551.1.2 Local, Domestic, and Regional Rules and Private Agreements621.1.3 Waivers621.1.4 Operating Certificates631.1.5 Confidentiality641.1.6 Visa Rights671.1.7 Use of VisaNet701.1.8 Liabilities and Indemnifications711.2 Licensing and Numerics Management741.2.1 Licensing – General Membership741.3 Use of Marks751.3.1 Marks License751.3.2 General Use of Marks761.3.3 Protecting the Visa Brand7923 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public3
ContentsVisa Core Rules and Visa Product and Service Rules1.3.4 Marketing, Promotion, and Advertising Materials1.4 Issuance80851.4.1 Issuance Conditions851.4.2 Account Numbers861.4.3 Notification and Disclosure861.4.4 Issuer Operational Standards881.4.6 Zero Liability901.5 Acceptance911.5.1 General Acquirer Requirements911.5.2 Merchant Agreements961.5.3 Marks Display971.5.4 Card Acceptance971.5.5 Card Acceptance Prohibitions1041.5.6 Transaction Receipts1061.5.7 Merchant Deposits1071.5.8 Travelers Cheques1081.6 ATM1091.6.1 ATM Requirements1091.7 Transaction Processing1101.7.1 General Processing1101.7.2 Data Requirements1101.7.3 Acquirer Authorization Requests1111.7.4 Issuer Authorization Processing1121.7.5 Clearing11323 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public4
ContentsVisa Core Rules and Visa Product and Service Rules1.7.6 Settlement1141.7.7 Reversals and Adjustments1141.8 Processing Products1161.8.1 Original Credits1161.9 Interchange1161.9.1 Interchange Reimbursement Fee (IRF) Determination and Payment1161.9.2 Interchange Reimbursement Fee (IRF) Adjustments and Compliance1171.10 Risk1191.10.1 Corporate Risk Reduction1191.10.2 Brand Protection1241.10.3 Investigations1241.10.4 Information Security1251.10.5 High-Brand Risk Activity1281.10.6 Recovered Cards1281.10.7 Counterfeit Losses1291.10.8 Agents1291.10.9 Card Manufacturing and Distribution1321.11 Dispute Resolution1341.11.1 Disputes1341.11.2 Arbitration and Compliance1351.12 Fees and Non-Compliance Assessments1371.12.1 Fee Assessment by Visa1371.12.2 Non-Compliance Assessments1372 Licensing and Numerics Management23 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public1455
ContentsVisa Core Rules and Visa Product and Service Rules2.1 Membership1452.1.1 Member Acquisitions and Mergers1452.1.2 Acquirer Licensing1462.1.4 Changes to Member Information or Status1472.3 BIN and Acquiring Identifier License and Administration1472.3.1 BIN and Acquiring Identifier Use and License1472.3.2 Administration of BINs, Acquiring Identifiers, and Numerics1492.3.3 Account Range and BIN Use1512.3.4 Use and Disclosure of BIN Information1522.4 Marks License1532.4.1 Marks License Grant1532.5 Visa US Regulation II Certification Program2.5.1 Visa US Regulation II Certification Program – US Region and US Territories2.6 Product-Specific BIN Requirements1542.7 Client Portfolio Management Self-Service Tools2.7.1 Client Portfolio Management Self-Service Tools Requirements2.8 Non-Visa BINs and Acquiring Identifiers2.8.1 Non-Visa-Assigned BINs and Acquiring Identifiers2.9 EU Passporting1551551551551562.9.1 EU Passporting – Europe Region1563 Use of Marks1573.1 Marks License1573.1.1 Affinity/Co-Branded Card Programs 2014—2022 Visa. All Rights Reserved.1531542.6.1 Visa Consumer Products23 April 2022153Visa Public1576
ContentsVisa Core Rules and Visa Product and Service Rules3.1.2 Marks License Grant1583.1.3 Sponsorships and Partnerships, Including the Olympics1583.2 Use of Marks1593.2.1 Use of Marks by Members and Merchants1593.2.2 Use of Marks in Promotions, Advertisements, and Solicitations1603.2.3 Use of Marks on Cards1613.3 Other Card Requirements1633.3.1 Magnetic-Stripe Encoding1633.4 Point-of-Transaction Display of Marks3.4.1 Display of Marks at the Point of Sale4 Issuance1641641654.1 General Issuance1654.1.1 General Issuer Requirements1654.1.2 Visa Credit Card Issuance1724.1.3 Visa Charge Card Issuance1754.1.4 Debit Card Issuance1754.1.6 Affinity/Co-Brand and Global Co-Brand Issuance1774.1.7 Card Production Standards1814.1.8 Virtual Accounts1824.1.9 Issuer Disclosures1824.1.10 Confidentiality of Cardholder Information1884.1.11 PIN Requirements1884.1.12 Data Retention and Transmission1904.1.13 Provisional Credit/Zero Liability19123 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public7
ContentsVisa Core Rules and Visa Product and Service Rules4.1.14 Emergency Cash Disbursement, Emergency Card Replacement, Global CustomerAssistance Services (GCAS)1954.1.15 Insurance/Benefits2004.1.16 Click to Pay2024.1.17 Visa Token Service2024.1.18 Visa Digital Enablement Program2084.1.19 Chip Issuance Requirements2104.1.20 Pass-Through Digital Wallet Requirements2324.1.21 Payment Solution Providers2334.1.22 Card Personalization – Europe Region2344.2 Visa Electron2344.2.1 Visa Electron Issuer Requirements4.3 Visa Check Card2342354.3.1 Visa Check Card – Issuer Requirements2354.3.2 Secured Card – Issuer Requirements2364.4 Visa Gold2374.4.2 Visa Gold – Issuer Requirements2374.4.3 Visa Gold – Features and Benefits2384.5 Visa Platinum2404.5.1 Visa Platinum – Card Requirements2404.5.2 Visa Platinum – Customer Service Requirements2404.5.3 Visa Platinum – Issuer Requirements2404.5.4 Visa Platinum – Features and Benefits2414.5.5 Visa Platinum Prepaid – Issuer Requirements24223 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public8
ContentsVisa Core Rules and Visa Product and Service Rules4.6 Visa Rewards2434.6.3 Visa Rewards – Features and Benefits2434.6.4 Visa Traditional Rewards – Issuer Requirements2444.6.5 Visa Traditional Rewards – Features and Benefits2454.8 Visa Signature2454.8.1 Visa Signature and Visa Signature Preferred – Card Requirements2454.8.2 Visa Signature and Visa Signature Preferred – Customer Service Requirements2464.8.3 Visa Signature and Visa Signature Preferred – Issuer Requirements2464.8.4 Visa Signature and Visa Signature Preferred – Features and Benefits2474.9 Visa Infinite2484.9.1 Visa Infinite/Visa Infinite Privilege – Card Requirements2484.9.2 Visa Infinite/Visa Infinite Privilege – Customer Service Requirements2494.9.3 Visa Infinite/Visa Infinite Privilege – Issuer Requirements2494.9.4 Visa Infinite/Visa Infinite Privilege – Features and Benefits2514.11 Campus Cards2534.11.1 Campus Card – Issuer Requirements4.12 Prepaid2532544.12.1 Prepaid – Issuer Requirements2544.12.5 Prepaid – Distribution of Cards Outside the Country of Issuance2574.12.6 Prepaid – Authorization Services/Funds Access2584.12.7 Prepaid – Partners2584.12.10 Prepaid – Visa TravelMoney2584.12.11 Prepaid – Visa Buxx2604.12.13 Prepaid – Employee Benefits/Healthcare26123 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public9
ContentsVisa Core Rules and Visa Product and Service Rules4.12.14 Prepaid – Visa Mobile2614.12.15 Prepaid – Payroll/Salary2644.12.16 Prepaid – Visa Vale2644.13 Visa Commercial Card Products2654.13.1 Visa Commercial Card Issuance2654.13.2 Visa Commercial Card Data Management and Reporting2734.13.3 V Distribution Program2764.13.4 Visa B2B Virtual Payments Program2774.14 Visa Small Business Product-Specific Issuance2784.14.1 Visa Business – Card Requirements2784.14.3 Visa Business – Issuer Requirements2794.14.4 Visa Business – Features and Benefits2794.16 Visa Platinum Business2824.16.1 Visa Platinum Business – Card Requirements2824.16.2 Visa Platinum – Customer Service Requirements2834.16.3 Visa Platinum Business – Issuer Requirements2844.16.4 Visa Platinum Business – Features and Benefits2854.17 Visa Signature Business2864.17.1 Visa Signature Business – Card Requirements2864.17.2 Visa Signature Business – Customer Service Requirements2884.17.3 Visa Signature Business – Issuer Requirements2894.17.4 Visa Signature Business – Features and Benefits2894.18 Visa Infinite Business, Visa Infinite Privilege Business4.18.1 Visa Infinite Business, Visa Infinite Privilege Business – Card Requirements23 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public29029010
ContentsVisa Core Rules and Visa Product and Service Rules4.18.2 Visa Infinite Business, Visa Infinite Privilege Business – Customer ServiceRequirements2914.18.3 Visa Infinite Business, Visa Infinite Privilege Business – Issuer Requirements2924.18.4 Visa Infinite Business, Visa Infinite Privilege Business – Features and Benefits2954.19 Visa Multi-Currency Solution2984.19.1 Visa Multi-Currency Solution Issuer Requirements4.20 Visa SavingsEdge – US Region2982994.20.1 Visa SavingsEdge Requirements – US Region4.21 Visa Purchasing2993004.21.1 Visa Purchasing – Issuer Requirements4.22 Visa Fleet3003014.22.1 Visa Fleet Card – Issuer Requirements3014.23 Visa Large Purchase Advantage – US Region3024.23.1 Visa Large Purchase Advantage Requirements – US Region4.24 Visa Meetings Card3023034.24.1 Visa Meetings Card – Issuer Requirements4.25 Visa Infinite Corporate – LAC Region3033034.25.1 Visa Infinite Corporate Card Requirements – LAC Region3034.25.2 Visa Infinite Corporate – Issuer Requirements – LAC Region3044.25.3 Visa Infinite Corporate – Features and Benefits – LAC Region3054.26 Visa Platinum Corporate – LAC Region3064.26.1 Visa Platinum Corporate – Card Requirements – LAC Region3064.26.2 Visa Platinum Corporate Issuer Requirements – LAC Region3064.26.3 Visa Platinum Corporate Features and Benefits – LAC Region30623 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public11
ContentsVisa Core Rules and Visa Product and Service Rules4.27 Visa Premium Corporate – LAC Region4.27.1 Visa Premium Corporate – Issuer Requirements – LAC Region4.28 Visa Signature Corporate – LAC Region4.28.1 Visa Signature Corporate Issuer Requirements – LAC Region4.29 Prepaid Commercial Corporate3073073113113124.29.1 Commercial Prepaid – Card Requirements3124.29.2 Corporate Prepaid – Features and Benefits3134.30 Visa Agro – LAC Region3134.30.1 Visa Agro – Card Requirements – LAC Region3134.30.2 Visa Agro – Customer Service Requirements – LAC Region3144.30.3 Visa Agro – Issuer Requirements – LAC Region3144.31 Visa Cargo – LAC Region3144.31.1 Visa Cargo Card Requirements – LAC Region4.32 Visa Drive Card – Europe Region3143154.32.1 Visa Drive Card – Europe Region4.33 Visa SimplyOne – Europe Region3153174.33.1 Visa SimplyOne Card – Europe Region4.34 Visa Multichoice – Europe Region3173184.34.1 Visa Multichoice Card – Europe Region3184.35 Carte Bleue Nationale Cards – Europe Region3194.35.1 Carte Bleue Nationale Cards Issuer Requirements – Europe Region (France)4.36 Carte Bleue Nationale Affaires Cards – Europe Region (France)3193204.36.1 Carte Bleue Nationale Affaires Cards Issuer Requirements – Europe Region (France) 3205 Acceptance23 April 2022 2014—2022 Visa. All Rights Reserved.323Visa Public12
ContentsVisa Core Rules and Visa Product and Service Rules5.1 Responsibilities Related to Information and Notification5.1.1 Provision of Information, Registration, and Reporting5.2 Acquirer Responsibilities Related to Merchants3233233255.2.1 Merchant Agreements, Merchant Onboarding, and Merchant Relationships3255.2.2 Acquirer and Payment Facilitator Responsibilities Related to Deposit Accounts3325.3 Payment Facilitators, Digital Wallet Operators, and Marketplaces3325.3.1 Payment Facilitator and Digital Wallet Operator Agreements3325.3.2 Payment Facilitator, Digital Wallet Operator, and Marketplace Responsibilities andRequirements3395.3.3 Digital Wallet Operators3425.3.4 Acquirer Responsibility for Marketplaces3435.4 Merchant and Cardholder Interaction3465.4.1 Honoring Cards3465.4.2 Conditions of Card Acceptance and Cardholder Rights3475.4.3 Merchant Use of Cardholder Account Information3495.5 Surcharges, Convenience Fees, and Service Fees3515.5.1 Surcharges – Allowances, Requirements, Restrictions, Amounts, and Disclosures3515.5.2 Convenience Fees – Allowances, Requirements, Restrictions, Amounts, andDisclosures3605.5.3 Service Fees – Allowances, Requirements, Restrictions, Amounts, and Disclosures3625.6 Acceptance Devices3665.6.1 Acceptance Device Requirements – All Devices3665.6.2 Chip-Reading Device Requirements3785.6.3 Unattended Cardholder-Activated Terminals – Transaction Cancellation38223 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public13
ContentsVisa Core Rules and Visa Product and Service Rules5.7 Merchant Authorization Requirements3825.7.1 Transactions Requiring Authorization3825.7.2 Transaction Amount-Related Authorization Requirements3835.7.3 Non-Standard Authorizations3835.7.4 Merchant Authorization Processing3925.8 Specific Acceptance Environments and Procedures3975.8.1 Cash, Cash Equivalents, and Prepaid3975.8.2 Chip4105.8.3 QR Code4135.8.4 Electronic Commerce4145.8.5 Visa Digital Commerce4245.8.6 Mail/Phone Order Transactions4255.8.7 Aggregated Transactions4255.8.8 T&E and Rental Transactions4275.8.9 Dynamic Currency Conversion4325.8.10 Advance Payments and Repeated Payments4345.8.11 Visa Easy Payment Service (VEPS) Transactions4405.8.12 Debt Repayment4515.8.13 Health Care4535.8.14 Visa Fleet Card4545.8.16 Up-Selling and Negative Option Merchants4545.8.17 Gambling4575.8.18 Mobility and Transport4595.8.19 Staged Digital Wallets and Stored Value Digital Wallets46023 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public14
ContentsVisa Core Rules and Visa Product and Service Rules5.8.20 Visa Rent Payment Program – US Region4615.8.21 Multi-Currency Pricing4625.9 Transaction Receipt Requirements4625.9.1 Transaction Receipt Delivery to Cardholders4625.9.2 Transaction Receipt Data and Format Requirements4655.10 Returns, Credits, and Refunds4725.10.1 Merchant Processing4725.11 Acquirer Requirements for Non-Visa General Purpose Payment Network – LAC Region(Brazil)4735.12 Payment Solution Providers4745.12.1 Acquirer Requirements for Consumer Bill Payment Service Providers4745.12.2 Acquirer Responsibilities Related to Business Payment Solution Providers4806 ATM4826.1 Plus Program4826.1.1 Plus Program Issuer Participation Requirements4826.1.2 Plus Symbol4826.2 Visa Global ATM Network4836.2.1 Visa Global ATM Network Issuer Participation Requirements4836.2.2 Visa Global ATM Network Issuer General Requirements4836.2.3 Visa Global ATM Network Acquirer Participation Requirements4846.2.4 ATM Operator and Agent Requirements4856.2.6 ATM Processing Requirements4866.3 ATM Optional Services4906.3.1 ATM Optional Services Issuer Participation23 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public49015
ContentsVisa Core Rules and Visa Product and Service Rules6.3.2 ATM Optional Services Acquirer Participation4916.3.3 Plus ATM Shared Deposit Service4926.4 ATM Fees4956.4.1 ATM Access Fees4956.4.2 ATM Travelers Cheque Fee4987 Transaction Processing4997.1 VisaNet Systems Use4997.1.1 Use of VisaNet4997.2 Access to Visa Systems5017.2.1 Visa Extended Access5017.2.2 Clearing Processors5037.3 Authorization5037.3.1 Authorization Routing5037.3.2 Authorization Service Participation5047.3.3 Member Provision of Authorization Services5057.3.4 Authorization Response Time Limits5067.3.5 Use of the Exception File5077.3.6 Declines5077.3.7 Authorization Reversals and Authorization Holds5107.3.8 Visa Debit with PIN – US Region5117.3.9 Partial Authorization5117.3.11 Account Verification – Europe Region5147.3.12 Member Reporting Requirements – Europe Region5157.4 Processing of Specific Transaction Types23 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public51516
ContentsVisa Core Rules and Visa Product and Service Rules7.4.1 Account Funding Transactions5157.4.2 Manual Cash Disbursements5177.4.3 Automated Fuel Dispenser Transactions5177.4.4 Bill Payment Transactions5187.4.6 Online Gambling Transactions5197.4.7 Staged Digital Wallets and Stored Value Digital Wallets5197.4.8 Commercial Payables Transactions5227.4.9 Card-Absent Environment Transactions – AP Region5227.4.10 Visa Purchasing Card Transactions5237.4.11 Visa Fleet Card Transactions5237.4.12 Visa Commercial Card Transactions5247.4.13 Visa Drive Card Transactions – Europe Region5257.4.14 In-Transit Transactions – Europe Region5257.4.15 Authorization Request Content – Europe Region (United Kingdom)5267.4.16 Transactions Involving Non-Fiat Currency5267.4.17 Processing of Visa Scheme Transactions5277.5 Clearing5277.5.1 File Processing5277.5.2 Currency Conversion5277.5.3 PIN-Authenticated Visa Debit Adjustments – US Region5287.5.4 Reversals5287.5.5 Data Requirements5297.6 Transaction Processing Time Limits and Dates7.6.1 Processing Time Limits23 April 2022 2014—2022 Visa. All Rights Reserved.530530Visa Public17
ContentsVisa Core Rules and Visa Product and Service Rules7.7 Settlement5317.7.2 National Net Settlement Service (NNSS) Requirements5317.7.3 Settlement Requirements – AP Region5327.7.4 Settlement Requirements – Europe Region5327.7.6 Settlement Requirements – US Region5357.7.7 Member Readiness for Settlement5357.8 System Use – Europe Region5367.8.1 Default Infrastructure – Europe Region7.9 Authorization and Clearing Transaction Content5365367.9.1 Transaction Message Content5367.9.2 Stop Payment Service5367.10 Strong Customer Authentication – Europe Region5377.10.1 Strong Customer Authentication – General Requirements5377.10.2 Delegated Authentication Program – Europe Region5377.10.3 Trusted Listing Program – Europe Region5397.11 Visa Digital Authentication Framework7.11.1 Visa Digital Authentication Framework Requirements8 Processing Products5405405418.1 Use of Visa Systems5418.1.1 VisaNet Access Points5418.1.2 Direct Connection to VisaNet5428.1.3 System Changes5428.2 Cardholder Loyalty Programs5438.2.1 Visa Loyalty Platform Services23 April 2022 2014—2022 Visa. All Rights Reserved.543Visa Public18
ContentsVisa Core Rules and Visa Product and Service Rules8.2.2 Card Linked Offers – Europe Region8.3 Visa Information Systems5435458.3.1 Visa Online5458.3.2 VisaVue Online5458.4 Original Credit Transactions5458.4.1 Original Credit Transactions – Originating Requirements5458.4.2 Original Credit Transactions – Recipient Issuer Requirements5478.4.4 Original Credit Transactions – Fast Funds5488.5 Mobile Push Payment Transactions5498.5.1 Mobile Push Payment Transactions – Issuer Requirements8.6 Visa Processing Services5495508.6.1 Visa Account Updater5508.6.2 Visa Payment Controls5528.6.3 Straight Through Processing5538.7 Visa Software5538.7.1 Software License5538.8 Visa Innovation Center5548.8.1 Center Engagement5549 Interchange55710 Risk55810.1 Corporate Risk Reduction55810.1.1 Acquirer Risk Responsibilities55810.1.2 Electronic Commerce Merchant Requirements55810.1.3 Anti-Money Laundering56023 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public19
ContentsVisa Core Rules and Visa Product and Service Rules10.1.4 Blocking of BINs and Acquiring Identifiers56110.1.5 Crisis Management and Business Continuity – Europe Region56210.2 Agents and Processors56210.2.1 Member Requirements Related to VisaNet Processors and Visa Scheme Processors 56210.2.2 Member Requirements Related to Third Party Agents56910.2.3 Member Requirements Related to Third Parties – Europe Region57510.2.4 Independent Sales Organizations – Europe Region57510.3 Account and Transaction Information Security57610.3.1 Account, Cardholder, and Transaction Information Security57610.3.2 Confidential Consumer Cardholder Information57910.3.3 Data Protection – Europe Region58010.4 Activity and Compliance Monitoring58610.4.1 Member Activity Monitoring Requirements58610.4.2 Monitoring of Visa Compliance59010.4.3 Dispute Monitoring59010.4.4 Acquirer Dispute and Fraud Monitoring59510.4.5 Merchant Fraud Monitoring60210.4.6 High-Brand Risk Activity60910.4.7 High-Risk Internet Payment Facilitator Requirements61210.4.8 Issuer Fraud Monitoring61310.5 Brand Protection61610.5.1 Global Brand Protection Program10.6 Fraud Reporting61610.6.1 Fraud Reporting Requirements23 April 2022 2014—2022 Visa. All Rights Reserved.616616Visa Public20
ContentsVisa Core Rules and Visa Product and Service Rules10.7 Card Recovery61810.7.1 Card Recovery at the Point of Sale61810.7.2 Card Recovery Bulletin (CRB)62110.8 Lost or Stolen Cards62110.8.1 Lost or Stolen Card Reporting62110.9 PIN Security Requirements62210.9.1 PIN Requirements62210.10 Account Data Compromise62210.10.1 Global Compromised Account Recovery (GCAR) Program10.11 Terminated Merchants62262410.11.1 Retention of Merchant Records62410.11.2 Required Use of Terminated Merchant Database62410.12 Visa Risk Products62710.12.1 Address Verification Service (AVS)62710.12.2 Card Verification Value (CVV) and Card Verification Value 2 (CVV2)62910.13 Advanced Authorization63210.13.1 Visa Advanced Authorization63210.14 Transaction Alerts63210.14.1 Transaction Alerts Requirements10.15 National Card Recovery File63263310.15.1 National Card Recovery File – US Region10.16 Visa Secure63363310.16.1 Visa Secure General Participation Requirements63310.16.2 Visa Secure Issuer Participation Requirements63423 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public21
ContentsVisa Core Rules and Visa Product and Service Rules10.16.3 Visa Secure Acquirer and Merchant Participation Requirements63810.16.4 Use of Visa Authentication Technology63910.17 Credit Bureau Reporting63910.17.1 Credit Bureau Reporting – US Region10.20 Visa Merchant Screening Service63964110.20.1 Visa Merchant Screening Service – AP Region and Europe Region10.21 Fraud Detection Systems64164210.21.1 Fraud Detection Systems – Europe Region10.22 Prepaid64264310.22.1 Agent Use/Risk Controls64311 Dispute Resolution64411.1 Responsibilities for Dispute Resolution64411.1.1 Mutual Assistance Between Members64411.1.2 Issuer Responsibilities to Cardholders for Dispute Resolution64411.1.3 Visa Right to Grant Exceptions to Dispute Processing Requirements64411.2 Dispute Resolution General Requirements64511.2.1 Dispute Resolution Process General Requirements64511.2.2 Dispute Resolution Process – Dispute Category 10 (Fraud) and 11 (Authorization)64511.2.3 Dispute Resolution Process – Dispute Category 12 (Processing Errors) and 13(Consumer Disputes)64711.3 Use of Visa Systems64911.3.1 Use of Visa Systems for Dispute Processing64911.3.2 Transaction Processing Requirements65011.3.3 Reversal of a Dispute65123 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public22
ContentsVisa Core Rules and Visa Product and Service Rules11.4 Dispute Amount65111.4.1 Dispute and Dispute Response Amount General Requirements65111.4.2 Currency Conversion Difference65211.4.3 Minimum Dispute Amounts65211.5 Dispute Rights and Restrictions65211.5.1 Prohibition of Multiple Transactions in a Dispute65211.5.2 Use of Compelling Evidence65311.6 Dispute Categories and Conditions65811.6.1 Dispute Categories Table Format11.7 Dispute Category 10: Fraud65865911.7.1 Dispute Category 10: Cardholder Letter or Certification Requirements65911.7.2 Dispute Condition 10.1: EMV Liability Shift Counterfeit Fraud66011.7.3 Dispute Condition 10.2: EMV Liability Shift – Non-Counterfeit Fraud66411.7.4 Dispute Condition 10.3: Other Fraud – Card-Present Environment66711.7.5 Dispute Condition 10.4: Other Fraud – Card-Absent Environment67211.7.6 Dispute Condition 10.5: Visa Fraud Monitoring Program68011.8 Dispute Category 11: Authorization68111.8.1 Dispute Condition 11.1: Card Recovery Bulletin68111.8.2 Dispute Condition 11.2: Declined Authorization68411.8.3 Dispute Condition 11.3: No Authorization68611.9 Dispute Category 12: Processing Errors69011.9.1 Dispute Condition 12.1: Late Presentment69011.9.2 Dispute Condition 12.2: Incorrect Transaction Code69411.9.3 Dispute Condition 12.3: Incorrect Currency69723 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public23
ContentsVisa Core Rules and Visa Product and Service Rules11.9.4 Dispute Condition 12.4: Incorrect Account Number70011.9.5 Dispute Condition 12.5: Incorrect Amount70311.9.6 Dispute Condition 12.6: Duplicate Processing/Paid by Other Means70611.9.7 Dispute Condition 12.7: Invalid Data71111.10 Dispute Category 13: Consumer Disputes71411.10.1 Dispute Category 13: Cardholder Letter Requirements71411.10.2 Dispute Condition 13.1: Merchandise/Services Not Received71411.10.3 Dispute Condition 13.2: Cancelled Recurring Transaction72111.10.4 Dispute Condition 13.3: Not as Described or Defective Merchandise/Services72411.10.5 Dispute Condition 13.4: Counterfeit Merchandise73111.10.6 Dispute Condition 13.5: Misrepresentation73411.10.7 Dispute Condition 13.6: Credit Not Processed73911.10.8 Dispute Condition 13.7: Cancelled Merchandise/Services74211.10.9 Dispute Condition 13.8: Original Credit Transaction Not Accepted74911.10.10 Dispute Condition 13.9: Non-Receipt of Cash75211.11 Arbitration75511.11.1 Required Documentation for Arbitration11.12 Compliance75575511.12.1 Compliance Filing Conditions75511.12.2 Compliance Time Limits75611.12.3 Compliance Conditions and Required Documentation75711.12.4 Compliance Right for Improperly Assessed Surcharge – Canada Region, USRegion, and US Territories76311.12.5 Data Compromise Recovery76423 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public24
ContentsVisa Core Rules and Visa Product and Service Rules11.13 Arbitration and Compliance Decision76411.13.1 Arbitration and Compliance Filing Authority76411.13.2 Use of V.I.P. System Authorization Records in Arbitration and Compliance76411.13.3 Withdrawal of an Arbitration or Compliance Case76511.13.4 Conditions for an Appeal to the Arbitration and Compliance Committee76511.13.5 Appeal Time Limit76511.13.6 Appeal Review Fee76512 Fees and Non-Compliance Assessments12.2 Issuance Non-Compliance Assessments12.2.1 Fraud Activity Reporting Non-Compliance Assessments12.3 Acceptance Non-Compliance Assessments76676676676912.3.1 High-Risk Internet Payment Facilitator Non-Compliance Assessments76912.3.2 Chip Card Non-Compliance Assessments76912.3.3 Marketplace Non-Compliance Assessments77012.3.4 Mobility and Transport Non-Compliance Assessments77012.3.5 Dynamic Currency Conversion (DCC)77112.3.6 Consumer Choice77112.6 Risk Non-Compliance Assessments77212.6.1 Account and Transaction Information Security Non-Compliance Assessments77212.6.2 Anti-Money Laundering Program Non-Compliance Assessments77412.6.3 Authentication Non-Compliance Assessments77512.6.4 Visa Monitoring Program Non-Compliance Assessments77512.6.5 Dispute Monitoring Fees and Non-Compliance Assessments77912.6.6 High-Risk/High-Brand Risk Acquirer Non-Compliance Assessments78123 April 2022 2014—2022 Visa. All Rights Reserved.Visa Public25
ContentsVisa Core Rules and Visa Product and Service Rules12.6.7 Fraud Monitoring and Reporting Non-Compliance Assessments78112.6.10 Non-Compliance Assessments Related to Agents78312.6.11 Terminated Merchant Non-Compliance Assessments78412.7 Fees – General78412.7.1 Global Compromised Account Recovery (GCAR) Fees12.8 Member-to-Member Fees78478512.8.1 Automated Clearing House Service78512.8.2 Member-to-Member Fee Collection and Funds Disbursement78712.8.3 Investigative Services Fees78912.8.4 Rewards for Recovered Cards789Appendix A792Visa Supplemental Requirements792Glossary23 April 2022 2014—2022 Visa. All Rights Reserved.801Visa Public26
TablesVisa Core Rules and Visa Product and Service RulesTablesTable 1-1: Asia-Pacific Region58Table 1-2: Canada Region59Table 1-3: Central and Eastern Europe, Middle East and Africa Region59Table 1-4: Europe Region60Table 1-5: Latin America and Caribbean Region60Table 1-6: US Region60Table 1-7: Permitted Cross-Border Acquiring (Canada Region and US Region)92Table 1-8: Allowed Merchant Outlet Locations for Card-Present Transactions93Table 1-9: Allowed Additional Merchant Outlet Locations for Card-Absent Transactions93Table 1-10: EMV Liability Shift Participation135Table 1-11: General Schedule of Non-Compliance Assessments – Tier 1138Table 1-12: General Schedule of Non-Compliance Assessments – Tier 2139Table 1-13: Non-Compliance Assessments for Willful Violations of the Visa Rules141Table 1-14: Non-Compliance Assessments for Significant Violations of the Visa Rules142Table 2-1: Regulatory Closure – Assuming Member Requirements145Table 3-1: Specific Marks Requirements – US Region and US Territories162Table 4-1: Product Category Identification – Europe Region169Table 4-2: Marketing Materials Approvals for Visa Products170Table 4-3: Visa Consumer Product Core Card Benefits – LAC Region172Table 4-4: Provision of Provisional Credit191Table 4-5: Provision of Emergency Ca
2.5 Visa US Regulation II Certification Program 151 2.5.1 Visa US Regulation II Certification Program – US Region and US Territories 151 2.6 Product-Specific BIN Requirements 152 2.6.1 Visa Consumer Products 152 2.7 Client Portfolio Management Self-Service Tools 152 2.7.1 Client
