Transcription
The GoodbyeSPECIALISTS
WE ARE HERE FOR ONEREASON—to help you mourn the death and celebrate thelife of your loved one with dignity & respect,and with genuine concern and supportfor those left behind.“ We help you say goodbye.”Chris Butler, President2
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CONTENTSSaying “Goodbye”. . . . . . . . . . . . . . . 5A Century of Service . . . . . . . . . . . 16Advance Planning. . . . . . . . . . . . . . . 6Payment Policy . . . . . . . . . . . . . . . . 17The Arrangement Process . . . . . . . 8The Butler Guarantee. . . . . . . . . . . 17Choices. . . . . . . . . . . . . . . . . . . . . . . . 9Veterans Tributes . . . . . . . . . . . . . . 18Service Offerings. . . . . . . . . . . . . . . 10The Acute Loss Period. . . . . . . . . . 21Butler Signature Services . . . . . . . 12Unique Offerings. . . . . . . . . . . . . . 22Keepsake Merchandise. . . . . . . . . 13Locations. . . . . . . . . . . . . . . . . . . . . . 154
THE IMPORTANCE OFSAYING “ Goodbye”A goodbye ceremony helps those who are left behind take the firststep in overcoming grief—that is, facing the fact that a death hasoccurred. Ceremonies bring together friends and relatives whocan offer comfort and support to each other at a time when itis needed most.The goodbye ceremony should be a personal reflection of thefamily and the person that died. We listen carefully to each family’swishes and do whatever it takes to assist in creating an event that ismeaningful and satisfying to all.5
GET PEACE OFMIND FROMadvance planningWhen considering what will happen when we die, most of usthink, “I just need to decide whether I’m going to be buried orcremated.” While that decision is necessary, we often forget oneimportant thing – ultimately, your death doesn’t belong to you. Itbelongs to those who loved you and shared life with you.This means the people most affected by the decisions you makeabout your memorial will be your family as they begin to cope witha world you’re no longer a part of. Your most important decisionwill be how your plan will care for the emotional, relational, andspiritual well-being of those who you’ll leave behind.Our purpose is to ensure every family has an intentional planto begin healing at the time of loss and to help them establishthe vital habits and behaviors they will need for a healthy griefexperience.PEACE OF MINDKnowing that your personal wishes are already planned gives peaceof mind to you and your loved ones. By having guidelines in place,your family is free to spend time on the special touches of theceremony instead of coordinating the entire event.PERSONAL CHOICEMaking your plans in advance will ensure that your choices will berecognized now and in the future. You will have the opportunityto make decisions and selections about how you wish to beremembered. However, please remember that it is vitally importantfor survivors of a loved one to be included, as they are the onestruly impacted by the decisions being made.ECONOMYPlanning services and ceremonies in advance also offers theopportunity to pay ahead. Although not required, paying inadvance acts as a shield from cost increases and eases the financialburden on loved ones.6
If choosing advance planning, select an accessible location to storethe documents and inform loved ones. A safe deposit box is notrecommended, since it usually would not be accessible until theestate is settled.We understand how hard it is to cope with the death of a lovedone. We’re happy to take the time up front to answer questionsabout funeral ceremony, burial, and cremation options, SocialSecurity and veteran’s benefits, and payment options.For your convenience, we offer a free Personal Planning Guide —a convenient place to gather and store important biographicalinformation and details about your preferences. To receive thisbeneficial tool with no cost or obligation, please call (217) 544-4646.FIVE REASONS TO CHOOSE BUTLER FUNERAL HOMESA MEANINGFUL EXPERIENCE: We provide families with more options forcelebrating and honoring a loved one’s life than any other firm in the area. We listento your family’s ideas, make thoughtful suggestions, and carry out every possibledetail to ensure your loved one receives the most fitting tribute possible.7
CARING FORYOUR FAMILY:The planning conferenceWe are dedicated to helping individuals create a goodbye ceremony(whether public or private) that provides true, personal meaning tofamily and friends. The basic elements of the process are: Discussing your needs and expectations. Recording personal, family, and life story information. Planning appropriate services and ceremonies toremember and celebrate the life in a meaningful way. Selecting ceremonial products appropriate to your choices. Reviewing and summarizing ceremonial choices andfinancial matters. Providing an overview of services, ceremonies, service folderand details relating to arrangements.With Butler Funeral Homes & Cremation Tribute Center, thereis no such thing as a “standard” arrangement. We work with youto custom-tailor an arrangement that meets your unique desires.Our caring, experienced staff guides you through each step of theplanning process and offers a shoulder to lean on during the painfultime of loss.8
CHOICESYour most important decision isn’t whether to choose burialor cremation. Your most important decision will be to fullyunderstand how your choices impact the emotional, relational,and spiritual well-being of those who cared for, loved and sharedlife with your loved one.Whether choosing burial, cremation or both, the questions beloware important considerations in the planning process.BURIAL What ceremonies will be appropriate to recognize andcelebrate the life of your loved one?What services of the funeral home will accommodate yourceremonial choice?What casket will be appropriate?What outer burial container will be appropriate?What memorialization will be appropriate?CREMATION What ceremonies will be appropriate to recognize andcelebrate the life of your loved one?What services of the funeral home will accommodate yourceremonial choice?What cremation casket or container will be appropriate?What urn will be appropriate to properly hold the crematedremains of your loved one?What final disposition or memorialization will be appropriate?Our staff is available to explain each option in detail to you andyour family, ensuring that you feel comfortable with the choicesyou make.FIVE REASONS TO CHOOSE BUTLER FUNERAL HOMESTHE BUTLER DIFFERENCE: No other funeral service organization in our communityhas made the investment in people, facilities and options that we have. Once familiesmake their choices, we continue to invest in making their experience the mostmeaningful and healing it can be.9
SERVICE OFFERINGSSERVICES & CEREMONIESBecause every family faces their own unique situation during theirdifficult time of loss, we offer a wide variety of funeral services andceremonies. We work closely with you to customize arrangementsto meet your distinctive needs. Our expert staff helps to design themost suitable ceremony, whether it be public or private, formal orinformal, burial or cremation. We are here to help honor the life ofyour loved one the way you think it should be celebrated.RELY ON THE SIMPLE COMFORTOF OUR BASIC CAREOur basic care services treat each person with the utmost respect.As part of this process, we bathe your loved one, wash and combtheir hair, and apply a topical disinfectant to their body. We checkfor valuables and return items to the family along with a detailedinventory list. Worn clothes or sheets are removed, we dress yourloved one in a hospital gown, and cover them with a clean sheet untilfresh clothing is received from family.PRIVATE TIME TO SAY GOODBYEWe provide everyone with private time to say goodbye. Ourexperience has shown that in most every family there are people whowish to have a private opportunity to say goodbye in a setting thatallows you all to be together. This private time allows you to inviteimmediate family members, extended family members, and closefriends who may desire to have an opportunity for a personal goodbye.The care we provide to your loved one will help you to rememberthem “the way they were.” Our Basic Care ensures that your loved oneis treated with dignity and respect. We will provide the appropriateremembrance environment suitable for your family.In the event you elect not to have this private time, we do require thatyour loved one be positively identified prior to burial or cremation.You may elect to have an extended family member or trusted familyfriend make this positive identification of your loved one on yourbehalf, if you so desire. We will ask for appropriate clothing and yourloved one will be identified in the casket or other container selectedfor burial or cremation.10
This is a required procedure to eliminate the possibility of buryingor cremating the wrong individual (in the event that a person wasmisidentified by a hospital, nursing home, or other institution priorto being taken into our care). It also helps assure family members thatthere will be no unanticipated questions in the future.EASE YOUR MIND WITH OUR EMBALMING CAREMany people find that seeing their loved one helps themacknowledge the reality of the death. Embalming care enhancestheir appearance for your final goodbye. Embalming is a surgicalprocedure that allows for temporary preservation. In this procedure,a chemical solution is placed into a person’s vascular system, restoringa more lifelike appearance. Although embalming care is not usuallyrequired by law, it allows us to more readily facilitate your ceremonialneeds. Our directors will discuss your needs with you so you canmake a choice that is right for you.SUPERIOR CREMATION SERVICESFamilies can choose from a wide range of cremation options,including life celebration ceremonies prior to cremation, or after.Additionally, they can attend the cremation at our CremationTribute Centers. You are welcome to take a tour of our cremationfacilities at any time.The actual cremation process includes two steps. First, a personis placed in a special type of furnace, known as a cremationchamber, where their body is reduced to bone fragments throughthe application of intense heat. The remaining fragments are thenprocessed into a finer powder-like substance and placed ina temporary container. Before a person’s remains are returned,they are transferred into the urn the family has selected forpermanent containment.TRUST IN OUR SECURE CREMATION SERVICESOur Cremation Tribute Centers offer state-of-the-art, securefacilities that ensures all are treated with dignity and respect.Your loved one does not leave our care through the entirecremation process.To request a copy of Cremation & The Butler Promise, a brochurethat includes additional information about our cremation servicesand our Cremation Code of Ethics, please call (217) 544-4646.11
BUTLER SIGNATURESERVICESCARING VOICES: 24-HOUR GRIEF COUNSELINGMany families still require guidance, direction, and answers afterformal services have concluded. Since these feelings may occur at anytime, we offer complimentary year-round, around-the-clock griefcounseling via telephone. A staff of master’s level grief counselors areonly a toll-free call away. Any member of your family is welcome touse the service, which is private and anonymous.CANDLELIGHT CEREMONYIlluminated candles have an ambiance that creates a calm andpeaceful environment for friends and family. A candle-lightingceremony, either public or private, can represent somethingsignificant to your family—whether it is a religious, cultural, orsentimental preference.STAR PROGRAM (A Special Time to Always Remember)The STAR program is offered to families of children attending thefuneral ceremonies of a grandparent, parent, other family member,classmate, or other loved one who has died. The program offers asensitive, caring approach to explaining the funeral process throughstories, pictures, discussion, peer support, a craft activity and aSTAR message.ON-LINE LIFE STORY ( With Archive)Families unable to attend a service in person can visit our website atwww.butlerfuneralhomes.com to view and sign an online guest book,leave condolences, and send flowers. This has been a widely-used andmeaningful option for those who are separated by distance.HOLIDAY HELP PROGRAMUsually a joyous time of year, those who have experienced a lossoften feel intensified grief during the holiday season and othersignificant days throughout the year. Our grief and bereavementexpert will present practical information about coping and willassist you in discovering, uncovering, and nurturing hope duringdifficult times. A candle-lighting ceremony is held to warmlyremember and honor your loved one. Additional support eventsare held throughout the year.12
TRIBU TE KEEPSAKE DVDSometimes words are just not enough. Share memories fromyour life through a Memory Keepsake, blending your familyphotographs with beautiful full-motion scenery and fittingbackground music. This personalized DVD will be ready in timefor the service. Your family will treasure this DVD keepsake andshare it with future generations. Your photographs never leave ourhands and are returned the same day.FLORAL TRIBU TES & FLOWER DELIVERYFlowers are a symbol of love and concern which serve as areminder of the genuine support offered by those closest to you.We photograph all arrangements as a keepsake for the family anddeliver the flowers to your home after the tribute ceremony.KEEPSAKEMERCHANDISEThumbies Memory Glass Flower BeadsThere are many available options for creating a unique tribute tohonor your loved one. Thumbies Fingerprint Jewelry is madefrom precious metals and a fingerprint of your loved one, andcan include personalized engraving. Memory Glass is madeby suspending cremated remains within solid glass globes andpendants and provides a unique method of memorializing yourloved one. Keepsake jewelry can also be made using special flowersfrom a funeral or memorial ceremony. The flowers are dried,processed into a paste, and molded into beads to create one-ofa-kind jewelry pieces including necklaces, bracelets, earrings, androsaries. These are just a few of the unique keepsake items availableto provide an enduring link to your loved one.FIVE REASONS TO CHOOSE BUTLER FUNERAL HOMES100% SERVICE SATISFACTION: Our staff is courteous and sympathetic. Ourfacilities are comfortable and spotless. Our services and ceremonies are handledwith dignity and respect. If a problem should arise, it will be resolved immediately.If you are not completely satisfied, there will be no charge for that componentof the service.13
SPRINGFIELDNEW BERLINCHATHAM14
LOCATIONSThe Butler Family of Organizations offers families three locationsconveniently located near area hospitals, churches and cemeteries.Locations include Butler Funeral Home & Cremation TributeCenter – Springfield, Butler Funeral Home – New Berlin, andButler Funeral Home & Cremation Tribute Center – Chatham.Each location features a caring, beautifully updated environmentwith accessibility for all.All facilities offer large areas for visitations, gatherings andceremonies along with comfortable areas for quiet contemplation.Our Cremation Tribute Centers are designed for those who desirecremation as part of the farewell process. Loved ones can gatherin our Remembrance Room for prayers and private family time tosay “goodbye.” Our Presentation Room allows family members tobe present as their loved one is “committed” to the crematory. Evennon-attending families feel comforted knowing the crematory isdesigned to the highest standards and offers dignity and respect ata secure facility.Prairie View Reception Center offers your family an inviting andcomforting place to gather in remembrance and celebration of a lifewell-lived. The facility seats up to 320 people and the space can beconfigured to meet all needs. We work with the area’s best caterersand full bar service is available. Our experienced staff is dedicated tomaking your time with us as memorable and uplifting as possible.FIVE REASONS TO CHOOSE BUTLER FUNERAL HOMESBEST SERVICE AT AN AFFORDABLE COST: There are many factors that influencethe choice of a funeral home, such as reputation, integrity, service, standards ofcare, or price. Taking everything into consideration, you will find us to be the bestchoice and an exceptional value. Our services and ceremonies are trulyextraordinary, and we will help you have the most meaningful experiencepossible as you say goodbye to your loved one.15
HELPING YOU SAYGoodbye Since 1893Butler Funeral Homes & Cremation Tribute Center has beena part of the Springfield community since 1893, when foundersBen Kirlin and Ed Egan merged their funeral home and liveryservices. Since 1925, the Butler family has continually providedthe community with professional and compassionate farewellceremonies.Butler Funeral Home-New Berlin was purchased in 2005 from theMcCullough and Delaney families. We are proud to continue thelegacy of excellent service this funeral home has provided the NewBerlin community since 1947.In 2018, the Butler Family of Organizations acquired ButlerFuneral Home & Cremation Tribute Center – Chatham andPrairie View Reception Center (formerly known as Staab PolkMemorial Home and Sangamon Prairie Reception Center andowned by Paula Staab Polk). Both facilities play an integral role forChatham and the surrounding area communities. We are dedicatedto ensuring a dignified continuation of service established by PaulaStaab Polk and her associates, and we look forward to enhancingthe experience for the many families served.The Kirlin & Egan Funeral Home as it appeared in the 1950s.16
PAYMENT POLICYTo lose someone you love is a devastating human experience.Therefore, it is important to be realistic with respect to funeralexpenditures. We do not want your choices to be more than isaffordable, nor less than you would like. It is important that thearrangements be in keeping with your wishes and budget.In an effort to provide the finest services possible, we are dependentupon the families we serve for making payment prior to servicesand ceremonies. To avoid any possibility of misunderstanding andin order to provide you with financial flexibility, we offer for yourconvenience several payment options.THE BUTLER GUARANTEEOur staff is courteous and sympathetic. Our facilities arecomfortable and spotless. Our ceremonies are handled with dignityand respect. If you are not completely satisfied with any of ourprofessional services or facilities, you will not be charged for thatparticular service.THE BUTLER DIFFERENCEOur difference is encompassed in what we feel is ourobligation – to create an exceptional experience by educating youon your options, supporting and honoring your choices, and thenhelping to implement your choices with and for you. We helpyou say goodbye.CARING FOR OUR COMMUNITYAs a family owned and operated organization, we care about thepeople of our community. So much so, our commitment extendsbeyond our profession.The Butler Community Endowment Fund was established in 2005through the Sangamon County Community Foundation (nowknown as Community Foundation for the Land of Lincoln). TheButler Family of Organizations makes a contribution in the nameof each family we serve. Our mission is to assist local charities whoare working to improve the quality of life in the greater Springfieldcommunity. Charities are chosen annually based on a grant requestreview process.17
VETERANS TributesHOW WE HONOR, RECOGNIZE AND PAY DUERESPECT FOR VETERANSWhen it comes to honoring Veterans, no other provider comes closeto our level of dedication and commitment. We do all that we can torecognize, honor, and pay due respect to those who have served ourcountry. We understand that to each Veteran and each of their familymembers, it couldn’t be more personal. You will not find anotherprovider that does more for Veterans and their families.Chris Butler, President Butler Family of OrganizationsOUR TRIBU TE BEGINS WITH YOUR FIRSTCALL TO US.When we transfer a Veteran to their final resting place, the funeralcoach is identified with the emblem of the Veteran’s branch ofservice on both sides of the vehicle, signifying the loss of a Patriot.MEMORIAL KEEPSAKESWe offer several Memorial Keepsake items as part of our SignatureServices to Veterans and their families. A patriotic life tribute DVDand an on-line life story will be created to recognize not only theservice, but the personal lives of those who have served our country.FLAGSWe provide a United States flag and a branch of service flag to bedisplayed during ceremonies. Arrangements can also be made todisplay the flags of other Veterans organizations, should theseorganizations be participating in ceremonies.We will also make arrangements to secure a United States flagfor use in draping the casket or to be presented to the spouse orchildren of the Veteran.FIVE REASONS TO CHOOSE BUTLER FUNERAL HOMESCOMPLETE SUPPORT SERVICES: Our service to your family doesn’t end with theceremony. We follow-up with each family served. We provide support through ourextensive online grief library in association with Dr. Alan Wolfelt, Director of the Centerfor Loss and Life Transition, and access to 24-hour, year-round phone counseling. Weoffer our annual Holiday Help Program and other support events throughout the year.18
CUSTOM MILITARY TRIBU TE PANELSCustom Military Tribute Panels can be displayed in the caps ofmost caskets, providing a personal way to highlight the militaryservice of a Veteran. Choices include a U.S. Flag, a U.S. Flag andEagle, Military Branch Insignia, and the American Legion.We also offer Life Symbols , which can be added to the cornersof most caskets or to urns, providing additional recognition ofmilitary service.PATRIOT’S WALKPrior to the arrival of the funeral procession, our associates go tothe cemetery of the family’s choice to prepare the site for the arrivalof the Veteran. We install a double row of flags from the drivewaywhere the funeral coach will stop to the graveside, thus creating aPatriot’s Walk in honor of the Veteran.PALLBEARER IDENTIFICATIONUnless the Veteran’s death was during active duty, the Pallbearers aretypically dressed in civilian attire. Therefore, we identify the Pallbearersby providing each with a United States flag lapel pin as our gift tothem in recognition of their service as a Pallbearer for a Veteran.CEMETERY SERVICESWe will assist Veterans and their families in arranging for cemeteryservices whether choosing a national cemetery, including CampButler National Cemetery in Springfield, or a private cemetery.If burial arrangements are made with Camp Butler NationalCemetery, or another national cemetery, we will ensure that allof the appropriate paperwork and information is submitted andthat all benefits are provided for. If burial will not take place in anational cemetery, a Veteran marker is provided by the Departmentof Veterans Affairs, if requested by the family. We will assistfamilies in securing the marker and making arrangements for itsplacement in a private cemetery.19
MILITARY HONORSThe rendering of Military Funeral Honors is a way to show deepgratitude to those who, in times of war and peace, have faithfullydefended our country. We will be honored to make arrangementsfor this final demonstration a grateful nation and communitycan provide to a Veteran and their family. Military Honorsmay be provided by the Department of Defense or by the localInterveterans Burial Detail.PRESIDENTIAL MEMORIAL CERTIFICATESIn recognition and commemoration of their service to our country,we request a certificate that bears the signature of the Presidentof the United States. We procure a certificate for every survivingspouse and child of a Veteran. The certificate is a treasured familykeepsake in honor of a Veteran.VETERANS BENEFITSWe will take care of completing and filing all of the necessarypaperwork required when applying for Veterans benefits. Thesebenefits are provided at no cost to family members to recognize thesacrifice and contributions of our nation’s Veterans. Some benefitsthat are typically provided include: Burial in a State or NationalVeterans Cemetery, Military Honors, U.S. Burial Flag, and aStandard Grave Marker.BU TLER VETERANS & FAMILY BENEFITThe Butler Veterans and Family Benefit is our family’s commitmentto recognize and honor the men and women who protect ourAmerican way of life. In addition to the burial benefits provided bythe VA and the Butler Veterans Signature Services we provide toall Veterans, members of the Butler Veterans and Family BenefitProgram, when funding plans in advance, will also receive: A 10% SAVINGS on professional services and merchandise forVeterans, their spouses, and dependent children, when fundingplans in advance. A high-quality glass and wood flag case for the surviving spouseor next of kin.*Savings may not be combined or used in conjunction with anyother pricing programs or savings.20EMOTIOHPowerful emnews that soFor most peis, “I can’t bemore unexpeemotionally chaSThe emotionnews allows sinitial feelingssharing is comthe question,held?” This cafor those re
A PLAN TO HealWe want to ensure every family has an intentional plan to beginhealing at the time of loss and to help them establish the vitalhabits and behaviors they will need for a healthy grief experience.To begin, it’s important to understand how your choices impact theemotional, relational, and spiritual well-being of those who caredfor, loved, and shared life with your loved one.The Acute Loss Period is the crucial time between the event ofdeath and the onset of grief. We’ll help lead you through the sevenphases of the Acute Loss Period in ways that will foster healing foryou and the community – at the time of loss and in the days, weeks,and months that follow.THE ACUTE LOSS PERIOD Copyright Legacy Chapels 2006EMOTIONAL NEEDSHEARINGPowerful emotions accompany the newsthat someone we love has died. For mostpeople, their first thought is, “I can’t believethey’re gone.” The more unexpected thedeath, the more emotionally charged thesurvivors’ response.SHARINGThe emotional need to share the sad newsallows survivors to express their initialfeelings about the loss. While this sharingis comforting, it often leads to the question,“When will the service be held?” This cancause additional stress for those responsiblefor planning.RELATIONAL NEEDSSPIRITUAL NEEDSSEEINGREFLECTINGAs they face their common loss, friendsWhen we are loved, love changes us.AsNEEDSfriends and family reflects on howONAL NEEDSRELATIONALNEEDSand familyof the deceasedbegin theirSPIRITUALthe deceased has touched their lives,journey to healing by expressing wordsREFLECTINGthey will embrace memories that nurtureof affection andSEEINGsaying a final goodbye.motions accompany theAs they face their common loss, friends andWhen we are loved, lovechanges us.As period of reflection can be nomeone we love has died.family of the deceased begin their journey tofriends and family reflects on how theimportanttime of restoration and renewaleople, their first sedhastouchedtheirlives,theysurrounded by loved ones.elieve they’re gone.” Thesaying a final goodbye. Their relationships arewill embrace memoriesthatnurture loved ones to evaluate the mostthathelpsected the death, the morestrengthened when surrounded by loved ones. healing. This period of reflection can be animportantthings in life.arged the survivors’ response.important time of restorationand renewalGATHERINGHEARINGthat helps loved ones to evaluate the mostGATHERINGimportant things in life.In gathering withfriends and family,CELEBRATINGIn gathering with friends and family, thatthoughsomethingnal need to share the sadIn this context, celebrating is not theCELEBRATINGsignificanthas changed inhastheir lives,theysomethingsignificantchangedin theirsurvivors to express theircan still find familiar comfort in the companysameisas“throwing a party” or “markingIn this context, celebratingnot thes about the loss. While thislives,theycanstillfindfamiliarcomfortinof others.same as “throwing a party” or “markingmforting, it often leads toa holiday.”Celebrating a life allows foraholiday.”Celebratingalifeallowsfor“When will the servicethebe company of others.a special combination of emotionalSHARINGan cause additional stressesponsible for planning.CONNECTINGCONNECTINGThough they gather with many, survivors willmore deeply connect with a few close friendsand family members, who will form a supportnetwork in the days and weeks followingtheir loss.a special combination of emotionalexpressions – the sadness of loss and thejoy of love shared.Though they gather with many, survivorswill more deeply connect with a few closefriends and family members, who will forma support network in the days and weeksfollowing their loss.expressions – the sadness of loss and thejoy of love shared.21
UNIQUE OfferingsCELEBRANT SERVICESButler Funeral Homes & Cremation Tribute Center has severalCertified Celebrants on staff to assist you and your family in creating abeautifully personal ceremony, celebrating the life of your loved one.Celebrants offer an alternative to a ceremony provided by aclergy person for families who are not affiliated with a church orwho simply do not wish to have a traditional religious ceremony.Celebrants create personalized tribute ceremonies to reflect thepersonality and life story of the deceased and are trained andcertified to meet the needs of families during their ti
The planning conference We are dedicated to helping individuals create a goodbye ceremony (whether public or private) that provides true, personal meaning to family and friends. The basic elements of the process are: Discussing your needs and expectations. Recording
