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Improving Outcomes ThroughCollaborative Business Engagement:Sector Strategies / Integrated Services / Talent Pipeline ManagementPalatine / Champaign / EffinghamJune 2018Michael BakerOffice of Employment & TrainingIllinois Department of Commerce1

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WHAT IS OUR UNIFYING GOAL?ECONOMIC PROSPERITYImproved access to skilled laborImproved access to good paying jobs3

Profit & Good Jobs4

KEY CONCEPT – DEFINING SUCCESSFor BUSINESS5

KEY CONCEPT – DEFINING SUCCESSFor BUSINESS6

THE TALENT PIPELINE:HOW DOES IT WORK?7

Old School Talent PipelineHealthcareED & TRAINInformationTechnologyManufacturingBased on a slide by Maher & Maher, 2015TransportationDistributionLogistics8

WHAT DETERMINES THE TYPES OFEDUCATION AND TRAINING OFFEREDIN A REGION?9

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Talent PipelineDemand driven?Whose demand? Employer-Led?Data informed?What data?11

How can we get to Business-Led?HealthcareED & TRNInformationTechnologyManufacturingBased on a slide by Maher & Maher, 2015TransportationDistributionLogistics12

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EmploymentReferralHits15

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Scaling Up:(Not So Well) What Works WellIndividual CompaniesBusiness as CustomersProgram or Institution DrivenStatewide Top Down / Too LocalContent by Collaborative EconomicsWishful ThinkingClusters of CompaniesBusiness as PartnersIndustry DrivenRegionalBuild on existing or emerging strengthsWorkforce OnlyAll Industry Competitiveness IssuesProblem DrivenOpportunity FocusedTarget Populations FirstRepresentation OrientedBusiness Priorities FirstChampion LedFutile Search for ConsensusCoalitions of the WillingOrganizations & JurisdictionsPeople & RelationshipsMysterious Unique OccurrenceDisciplined Repeatable Process17

Scaling Up:(Not So Well) What Works WellIndividual CompaniesBusiness as CustomersProgram or Institution DrivenStatewide Top Down / Too LocalContent by Collaborative EconomicsWishful ThinkingClusters of CompaniesBusiness as PartnersIndustry DrivenRegionalBuild on existing or emerging strengthsWorkforce OnlyAll Industry Competitiveness IssuesProblem DrivenOpportunity FocusedTarget Populations FirstRepresentation OrientedBusiness Priorities FirstChampion LedFutile Search for ConsensusCoalitions of the WillingOrganizations & JurisdictionsPeople & RelationshipsMysterious Unique OccurrenceDisciplined Repeatable Process18

KEY CONCEPTSECTOR STRATEGIES:BUSINESS-LED SECTOR PARTNERSHIPS19

BUSINESS-LED SECTOR PARTNERSHIPS20

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BUSINESS-LED SECTOR PARTNERSHIPS Act as a coordinating body Create customized responses to industry needs Focus on opportunities facing the industry Can be self-sustaining Refine industry-driven career pathways22

Defining “Business Engagement“23

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MEANINGFUL ENGAGEMENT ACTIONABLE INFORMATION DEMAND SKILLS / FEEDBACK / INDUSTRY TRENDS PARTNERING WITH SCHOOLS & TRAININGPROVIDERS COMMUNITY OUTREACH WORK-BASED LEARNING PLACEMENTS INVESTMENTS IN SECTOR PARTNERSHIPS25

Commonly Held Private Sector PerspectivesWill Rogers, Jr.“I don’t make jokes. I just watch thegovernment and report the facts.”MiltonFriedman“The government solution to a problem isusually as bad as the problem.”Sen. DanielPatrickMoynihan“The single most exciting thing you encounter ingovernment is competence, because it’s so rare.”Ronald Reagan“The nine most terrifying words in the Englishlanguage are, ‘I’m from the government and I’m hereto help.’”26

Business EngagementMonday, April 24, 201727

Your HomeworkWhat do they do? How do they do it? US/Global trends for their sector &industry? Where are they in the supply chain?Who are their competitors?Become aFamiliar FaceGo to ThemSpeak & network at THEIR meetingsLight Pestering is OK – Initial ‘NO’s’ often turn into ‘YES’ .Get past theGatekeeperLeverage mutual relationships, networks & sector partnershipsGet to highest ranking personAsk relevant ?then LISTENValidate homeworkBe a crediblevalue-addedpartner: ROITake Action – Assign ownership & responsibilityFind a way to improve their profitability – be creativeGet written endorsements from businesses you’ve helpedMake it EasyFOCUS ON CUSTOMER SERVICE – do handoffs not referralsTalk in PLAIN ENGLISHReduce Red Tape to the Nth DegreeTurn Job Fairs into Hiring EventsRegular Care& FeedingFollow Up,Get the “Paul Harvey”Identify root cause(s)Be prepared to invest adequate resources28

Waste theirtime: ROIOnly purposeful meetings as neededRely on 1strategyNo 1-size-fits-allStay in yoursiloBe mindful of all resources that can helpPressure tosign up withWIOAProvide optionsBe ready when THEY are readyOverPromiseManage expectationsTake therelationship forgrantedDon’t ignore inputNo square pegsCross-program collaborationAvoid data wars, government jargon & acronymsMake sure you’re speaking the same dialectDon’t go through the motionsCultivate multiple long-term contacts29

The Importance ofIntegrated Business Services30

The Importance ofIntegrated Business Services31

STREAMLINED ommunication32

Businesses-Led PartnershipsAgents of Change33

Talent Pipeline ManagementFrom “Demand-Driven”to “Employer-Led” Transforming employerengagement Reinventing employer signaling Driving Innovation in quality34assurance

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Backmapping Talent Flows& Identifying Preferred ProviderNetworks39

ROIKeeping Score & Managing40

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Old School Talent PipelineHealthcareED & TRNInformationTechnologyManufacturingBased on a slide by Maher & Maher, 2015TransportationDistributionLogistics42

Stakeholders to STOCKholders Talent PipelineSectorsRegional ngTransportationDistributionLogistics43Based on a slide by Maher & Maher, 2015

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FRAMEWORK FORINTEGRATED BUSINESS SERVICESAT THE STATE & REGIONAL LEVELSDavid GallagherLead Staff – Illinois Integrated Business Services TeamNorthern Illinois University Center for Governmental Studies

BACKGROUNDUnified WIOA State Plan The State Plan vision is to “Promote employer-driven talentsolutions that integrate education, workforce and economicdevelopment resources across systems ” A strategy in the plan is to “Support Employer-DrivenRegional Sector Initiatives” This strategy specifically seeks “to align and integrate businessservices among the core programs along with state and regionaleconomic development partners” Activities will focus on providing integrated business servicesto employers in targeted industries and occupations46

Regional Industry Sector FocusThis project is meant to create a framework for workforce,education and economic development partners to better listento, learn from, and respond to Illinois’ businesses within thecontext of a regional sector-based talent pipeline model.SectorPartnershipMany Employers/One Voice Greater Leveragefor Change4747

4 PRE-REQUISITES Strong regional industry partnerships betweenbusinesses and public agencies Collaborative identification of key regionalindustry sectors Development and support of sector-basedcareer pathways Ongoing identification of talent supply chainneeds for the region48

8 FOUNDATIONAL ELEMENTSA framework for integrated business servicesmust include these elements. It must be: SectoralTransformationalRegionalPermissible CoordinatedUnitedAlignedFlexible49

5 STRUCTURAL ELEMENTSOrganizationalStructureManagement of BusinessIntelligenceAccountability andPerformanceMeasurementSolutions-Based ServiceOfferings and DeliveryEmphasis on Work-BasedLearning and OtherBusiness-Focused Services50

ORGANIZATIONAL STRUCTURE Must provide a reliable strategy for contactbetween the workforce/economic developmentsystem and employers. Form will vary according to region and sector. Existing relationships may be most fruitfullyutilized as the initial point of contact.51

MANAGEMENT OF BUSINESSINTELLIGENCE Given the need to share information,management of business intelligence is critical. Purchase or development of a new CRM systemwould be very challenging in the currentbudgetary environment. With that reality, “Management of BusinessIntelligence” must take on a wider meaning.52

MANAGEMENT OF BUSINESSINTELLIGENCE Regional Level Base functionality for any use of existing products - or new product development -- at thelocal/regional level: Track business lead, account, contact and activityinformation. Track contact information associated with thesebusinesses. Track new business leads that are not currentlyreceiving services. Track all emails, calls, meetings, tasks and follow-upsfor these businesses.53

SOLUTIONS-BASED SERVICEOFFERINGS Provide businesses with service offerings thatdeliver direct solutions to expressed businessneeds. Standardize processes for contacting employers ineach targeted industry sector. Provide direct access to appropriate services, orreferral to others who can provide those services. Partner with employers – and groups of employers-- to identify their needs and provide timelysolutions.54

EMPHASIS ON WORK-BASEDLEARNING Closely tied to the types of solutions sought bybusinesses is the expanded use of work-basedlearning. An attractive mechanism for delivering Training andEducation solutions. In an environment that is directly shaped to and for theneeds of the employer – their own business . These types of programs naturally invite moreexplicit involvement by employers. As such, work-based learning is often the most effectiveroute to solution-based services.55

ACCOUNTABILITY & PERFORMANCEMEASUREMENT Enable the measurement (and dissemination)of the meaningful results of business servicesactivities. Establish feedback loops to drive data-drivencourse corrections to the other four frameworkelements. More closely measure the value propositionfor businesses that receive system services.56

NEXT STEPS Implementation Plan Four Implementation Goal Areas Staging Business Intelligence & CommunicationStrategies Professional Development & Training Coordination with Related Groups &Activities57

IMPLEMENTATION PLAN Staging Define “business engagement” (and thendisseminate that definition) in order tomaximize scale, expertise, and relationships. Deploy Integrated Business ServicesFramework to workforce development actorswithin each region. Develop an inventory of current approaches.58

IMPLEMENTATION PLAN Business Intelligence & CommunicationStrategies Develop a compendium of businessintelligence best practices. Develop mechanisms for ongoing coordinationwith existing activities. Develop ongoing lines of communication withthe Department of Innovation & Technology.59

IMPLEMENTATION PLAN Professional Development & Training Develop training materials & methods. Develop feedback mechanisms forRegional Business Services Staff toimprove business services within thecontext of sector strategies.60

IMPLEMENTATION PLAN Coordination with Related Groups & Activities Coordinate with the IWIB Evaluation &Accountability Committee and IWIB TechnologyCommittee. Coordinate with and assist The Governor's Cabineton Children and Youth's WRAP Committee. Coordinate with and assist IWIB ApprenticeshipCommittee. Coordinate with the development and execution ofRegional Plans – including activities with LWIA,Chambers & Others.61

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Jun 06, 2018 · Business Intelligence & Communication Strategies Develop a compendium of business intelligence best practices. Develop mechanisms for ongoing coordination with existing activities. Develop ongoing lines of communication