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Blackbaud CRM Blackbaud Enterprise CRMThe solution of choiceFor leading organisations needing a scalable and extensible product that providesthe ability to manage your supporter’s journey throughout your organisation andcovers fundraising, multi-channel marketing, events, volunteering, membershipsand sponsorship both on and offline.fundraising.blackbaud.co.uk/blackbaud-crm
You’re a leader and looking for your next stage of expansion, with ambitious goals aroundrevenue, engagement and impact driven by best practices.You need an advanced CRM to manage your diverse relationships with past, current andprospective supporters, members, volunteers, influencers and corporate networks.You face unique and changing demands and require a powerful, flexible and scalable solutionfor your organisation’s enterprise needs.You’re innovative.You’re complex.GrowthKnowledgeExpansionGrow your fundraisingExpand your reach toand engagement activity new teams or territories,with better campaignhandle extra currenciesmanagement, marketingand languages,programmes, prospecting amalgamate corporatetools and supporterconnections andtracking.strengthen performance.Know your supportersbetter, analyse yourcampaigns and results,and keep track of manydifferent activitiestaking place across yourorganisation.Want to find out more about Blackbaud Enterprise CRM? Get in touch:T 44(0) 207 601 7100W fundraising.blackbaud.co.uk/blackbaud-crmE solutions@blackbaud.co.uk
Enterprise CRM FunctionalityRelationship ManagementBring together informationfrom different departments,offices and systems to achievea unified constituent view andmanage your relationshipsholistically.Prospect ManagementRevenue ManagementIdentify new prospects and Collect, process and keep trackof all types of philanthropicdrive forward the cultivation,solicitation and stewardship of and wider revenue, includingcomplex handling of Directyour most important externalindividuals and organisations. Debits, Gift Aid, currencies andsplit applications.Online EngagementEvents ManagementEnhance your constituents’online experience throughweb, email and socialintegration, both harness andenrich you data online, anddrive increased income.From marathons, lectures,bike rides, coffee morningsand reunions, manage everyaspect of the events you hostand draw new insights toimprove the programme.Volunteers ManagementSponsorship ManagementMemberships ManagementFirst-class functionalityfor managing volunteeropportunities, hours worked,recognition and recruitment,and track everything fromengagement to expenses.Full management of bothindividual and programmelevel opportunities for child,animal and many other typesof sponsorships.Manage membershipprogrammes includingfree, one-off and recurringsubscription programmes, anddrive retention and upgrades.Marketing andCommunicationsSupport multiple channels foryour marketing efforts andplans with a timely and strategicapproach to drive acquisition,improve engagement andincrease retention.Reporting and AnalyticsData EnrichmentPayment ProcessingModel your data for newinsights and use seamlessroll-up and drill-downreporting to evaluate andmeasure performance ofindividuals, teams, efforts orcampaigns.Equip yourself with the toolsto help improve your data,from keeping your addressesaccurate and geocoded, tofinding new social mediadetails and managingduplicates.Securely accept paymentsthrough a fully built-inPCI-compliant solution withintegrated Merchant Servicesto streamline processing andautomate reconciliation.
Supported every step of the wayYour dedicated Technical Account ManagerOur award-winning Support team based in Glasgow are here to help. As part of yourannual subscription you also receive a dedicated Technical Account Manager, whowill look after you (and a maximum of six other organisations), including makingsure the system suits your organisation’s needs, providing your helpdesk withregular updates and other guidance, and helping you get the most out of the solutionover time.“The functionality of Blackbaud Enterprise CRM is excellent– It was just what we were looking for. We’ve been given theconfidence that we’re working with the right company andthat Blackbaud is going places.”-University College LondonDo you need hosting?With us, with you, or with someone else, whatever you prefer!Whether you would like your data hosted with us in our state-of-theart data centre in Amsterdam, with your preferred hosting partner, oron-premise, we can accommodate any preference.Want to find out more about Blackbaud Enterprise CRM? Get in touch:T 44(0) 207 601 7100W fundraising.blackbaud.co.uk/blackbaud-crmE solutions@blackbaud.co.uk
It’s cheaper, easier and quicker than you think.Two ways of meeting your needs.With the introduction of two unique implementation approaches, Blackbaudallows non-profits to realise the vast power of a platform that scales to the needsof any organisation:PreconfiguredWith a preconfigured database, bestpractice business processes and a proventechnology platform, Blackbaud CRMCloud Edition offers a tightly-packaged yetscalable solution, to meet your core needsmost quickly and easily while maintainingfull flexibility for you to add customrequirements in the future.OrCustomBlackbaud Enterprise CRMUnlimited provides a more extensiveimplementation phase that giveslarger or more complex organisationsthe full flexibility to design and buildout a highly-configurable platform.fundraising.blackbaud.co.uk
Integrates with other Blackbaudsolutions:Blackbaud Internet SolutionsA tightly-integrated website and email solution that comes automatically within theplatform.Blackbaud Direct MarketingThe full integrated marketing and communication toolkit for sophisticated segmentationand delivery.Blackbaud Merchant ServicesThe secure end-to-end payments solution for processing your donations, eventregistrations and memberships.Blackbaud everydayheroIntegrate peer-to-peer and crowd-fundraising directly into your platform to harness thefull power of social.Blackbaud WealthPointDiscover and track the affluence of your contacts and prospects, and who has greatestpropensity to support your mission.Blackbaud Social Media FinderBuilt-in integration to discover where your contacts are on social media, and what theirusage and influence is like.Blackbaud Enterprise CRM PricingOur pricing and packages are fully adapted to your needs, so get in touch for a quotetailored to your organisation’s requirements.Want to find out more about Blackbaud Enterprise CRM? Get in touch:T 44(0) 207 601 7100W fundraising.blackbaud.co.uk/blackbaud-crmE solutions@blackbaud.co.uk
Integrates with external solutions:Microsoft OfficeA deep set of tools to harness the power of the common MS office toolset from withinyour platform.Microsoft Bing MapsUtilise geo-coding to map your constituents directly within the platform, so you knowwhere to focus your efforts.Address ValidationEnsure all the postal addresses in your database are complete and validDirect Debit ValidationDouble-check that the direct debit details you have for your donors are correct andup-to-date.Currency RatesEnsure you can accurately report on the current value of your overseas pledges at anytime.Social Sign OnEnsure a seamless experience for your constituents when engaging with you online,including across websites.“We needed a flexible, powerful and 21st century CRMsolution and felt Blackbaud Enterprise CRM best matched ourneeds.”-The National Deaf Children’s Society (NDCS)
Global CommunityJoin our extensive list of customers worldwide:
Blackbaud Internet Solutions A tightly-integrated website and email solution that comes automatically within the platform. Blackbaud Direct Marketing The full integrated marketing and communication toolkit for sophisticated segmentation a
