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2013–2014ProductCatalogTMPantone 669 EggplantPantone 383 Deep Green AppleLittle Joggers Huge Impact on Youportable. in print and digitalMemoryJogger.org 800.643.4316Enable Learn Resolve Sustainwith GOAL/QPC Training and Memory Jogger Tools
yEASY TOOLIMPLEMENTATIONMEMBERSHIPEXPERTISEEducating people to be their best throughonsite training and Memory Joggers.Memory Jogger Quantity Discount ProgramMemory Joggers are priced to allow individuals or organizationsto purchase training materials economically. Match thesepocket guides with our on-site workshops taught by ourauthors and industry experts.Memory Joggers areavailable as ebooks insingle & multiple copies.See MemoryJogger.org bookbookQTYPrint Price - Savings1–910–99100–249250–499List price (members save 15%)25%30%35%500 Please call for a quoteContact us at: service@goalqpc.com to receive ano-obligation quote for multiple print or eBookcopies as well as customized Memory Joggers.2 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316
(See page 22 for customization options)CUSTOMIZED SUCCESS STORY“Our customized Process Management and Quality Memory Jogger is used by BMW FinancialServices associates when leading process improvement initiatives, called “Efficient Dynamics”projects. It provides a quick reference to our problem-solving and decision-making tools andhelps us ensure that the Efficient Dynamics approach to process improvement is part of ourculture—not just the “flavor of the month”. We have just published our second edition and it isbeing used world-wide by BMW FS associates as a standard tool set for continuous improvement.GOAL/QPC worked closely with us to compile material from several of their “Joggers” with ourown BMW-specific content to create the BMW Financial Services Process Management and QualityMemory Jogger. Throughout the customization process, the team at GOAL/QPC was helpfuland responsive. The final product is a high-quality reference guide that I am proud to share withour leadership team and associates.— BMW Financial Services”MemoryJogger.org eBooks available individually everywhere 800.643.4316 eBooks available in quantities on MemoryJogger.orgMT3elppA neerG peeD 383 enotnaPtnalpggE 966 enotnaP
ProfessionalDevelopment“Conflict at a Glance! is ahandy roadmap on how tohandle various types of conflict in all aspects of life; work,home, personal and living.It provides practical andeffective ways to deal withany conflict that comes upand provides the user withhelpful hints, suggestionsfor use and ways to react.This empowers the userto take hold of the situation and turn conflict into aresult that in most cases canbe a win-win for all parties.It does recognize that notall conflict can be resolvedbut helps the user adapt tothose situations so that theycan go on without remorse,knowing that they did allthey could to resolve it andbe at peace with themselves.I recommend this book to everyone as a useful tool for living inour ever changing lives.”— James BossertProgram ManagerBank of AmericaTMConflict at a Glance!Ingrid BensDon’t leave it to chance how you deal witheveryday disagreements, long-establishedrifts, and battles. You will understandcommon types of conflicts, body language,ineffective and effective dialogue, and thepower of good listening skills. You’ll learnthe simple steps of a conflict management approach, whether you are cultivating a new mindset and way of interactingor if you are mediating a dispute.This book is a working toolbox with realworld examples, checklists, self-tests, andtips. It fully describes 14 techniques forresolving disputes, (while still maintainingrelationships), and six tactics for neutralizing toxic behaviors. 17.95 2013. 170 pages. ISBN 978-1-57681-167-2. 3.5” x 5.5”.Spiral bound. Code 3104E. Quantity discounts on page 3 and MemoryJogger.org4 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316bookbookbook book
Facilitationat a Glance!Ingrid Bens, 3rd EditionSame excellent content,but in FRENCH!Facilitation at a Glance!Ingrid Bens, 3rd EditionFacilitation, an essential core skill,guides and directs the process, thereforeresulting in more effective and efficientprojects. Project managers need to knowhow to run highly effective meetings. Theyalso need strategies for creating buy-in,overcoming resistance and building trueconsensus. Be recognized as an effective leader and manager Achieve meaningful results faster 17.95 2012. 210 pages. ISBN 978-1-57681-137-5. 3.5” x5.5”. Spiral bound. Code 1062E. Quantity discounts on page 3and MemoryJogger.org book bookbookGOAL/QPC, Oriel Realize the successes of collaborationbookbookTM Clarify and agree to roles and responsibilities ofteam members bookeBooks available individually everywhere bookThe TeamMemory Jogger Eliminate time wasted by major discussions ofminor issuesbook 17.95 2012. 224 pages. ISBN 978-157681-157-3.3.5” x 5.5”. Spiral bound.TMCode 1062F. Quantity discounts onpage 3 and MemoryJogger.org 14.95 1995. 164 pages. ISBN978-1-879364-51-6. 3.5” x 5.5”.Spiral bound. Code 1050E. 14.95 Spanish Edition. 1995. 164pages. ISBN 978-1-879364-84-4. 3.5”x 5.5”. Spiral bound. Code 1050S.Quantity discounts on page 3 andMemoryJogger.org eBooks available in quantities on MemoryJogger.org5
TRAININGDevelopment“I would like to say that Ithink this training was excellent. The instructor was veryknowledgeable and able toarticulate effectively some ofthe more complex components of this training. It wasnice to see everything presented in a useful way thatdidn’t intimidate anyone ordiscourage learning.I also liked the group learning sessions that were anintegrated part of the training that allowed us to applythe lessons being taught.This not only got everyone directly involved in thesubject matter but also gotpeople from other departments that don’t normallywork together to interact andcommunicate to accomplishtheir objective.This was a good team building exercise in addition toproviding a practical application that can be applied to awide range of positions anddepartments. I really enjoyedthis training.”— Weiler CorporationTMProblem Solving WorkshopThis 7 Step Problem Solving Model workshopdevelops a core competency for successfulorganizations. It assists in developing astandardized, yet flexible process that integrateseasily into any current company format,providing a powerful road map for problemsolving that follows the time-honored Plan-DoCheck-Act Cycle. An absolute must for thosewho deal with production, process, or customerservice problems.What You Will Learn- How to identify and solve problems in less time and achievemeasurable results- A hands-on problem-solving simulation, integrating bothdata tools and decision-making tools, that mirrors “realworld” experience- How the Seven-Step Model is integrated into the time-honored Plan-Do-Check-Act Cycle- The advantage of using data and process flow to focus on aproblem- Paths to identify the root causes for the problem(s) and toreach consensus on the key cause (s)- Three integrated planning tools to develop practical anddetailed solutions- How to evaluate the implementation to ensure that thedesired improvement produces measurable resultsCall 800.643.4316 for a no-obligation quote!6 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316
Conflict ManagementThis one-day workshop, designed by IngridBens, explores a host of strategies for redirectingineffective behaviors, dealing with resistance,mediating disputes, and making peace with otherswhen all else fails. Includes self-assessments, casestudies, practice sessions and demonstrations.Ingrid Bens, author and Certified ProfessionalFacilitator, has been teaching corporate seminarsfor 20 years.Hoshin KanriGOAL/QPC offers on-site Hoshin facilitation tohelp you launch your Hoshin Kanri implementation. We also offer an on-site “Introductionto Hoshin Kanri” educational overview. Thisoffering consists of: A two hour executive team overviewof Hoshin Kanri and its benefits A two hour Hoshin Kanri processreview for Managers Two hours of consulting with keyindividuals who would be managing theHoshin process for the organizationTMConcept Engineering:Theory and Practice Addresses a fundamental challenge faced byexecutives across all industries: how to cost-effectivelydevelop product and service concepts that they areconfident will satisfy/delight their customers.Voice of the Customer (VOC)Learn the skills necessary to be able to provideyour customers with what they want before theyeven know they want it. Once mastered, theseskills will help drive new products or servicesthat will exceed customer expectations.See more course information atGOALQPC.com/Coursesor call us for pricing and availability today at:800.643.4316 or 603.890.8800book bookeBooks available individually everywhere bookbook eBooks available in quantities on MemoryJogger.org7
bookSAFETY& Problem SolvingTMThe Problem SolvingMemory JoggerTM2nd EditionGOAL/QPCAn easy-to-use training and performance resource, designedto help teams or individualssolve organizational problems.Results in improved effectiveness for your problem-solvingteams and, ultimately, optimized processes. A proven, standardized, seven-stepproblem-solving methodology Tools that can “turbo-charge”performance at each step 16.95 2011. 184 pages. ISBN 978-157681-135-1. 3.5” x 5.5”. Spiral bound.Code 1070E. Quantity discounts on page 3and MemoryJogger.org book bookbookThe Problem SolvingMemory Jogger forFood Safety TMbookbook bookGOAL/QPC & CERT-IDAn imperative 7 STEP Model for determining the root cause and action plan when anon-conformance is sited at a certificationaudit. The food industry has been introducedto the concept of third-party certification tohelp manage and control their food safetyprograms. Food manufacturers benefit froma food safety quality system that is based onGFSI (Global Food Safety Initiative) principles. Includes tools on Failure Mode and Effects Analysis(FMEA). Additional material on Scatter Diagram, A3 Charts,as well as a tool for verifying root causes. How to implement your solution, review and evaluate theresults, and reflect and act on what was learned! 16.95 2012. 184 pages. ISBN 978-1-57681-153-5.3.5” x 5.5”. Spiral bound. Code 1072E. Quantity discountson page 3 and MemoryJogger.org8 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316book
036912Anderson-DarA-SquaredP-Value MeanStDevVarianceSkewnessKurtosisNMimimum1st QuartileMedian3rd QuartileMaximum95% Confide1.701495% Confide1.000095% Confide2.272515MeanMedian1.01.52.02.53.095% Confidence IntervalsIndividual Value151150-51101928Moving Range16GOAL/QPC & DTI Training InternationalA must have book, if you are required to havea Safety Management System (SMS) in yourorganization, or you have chosen to implement a SMS because you understand thesuccess you will have as a result of ‘gainingcontrol’ of your environment and ensuringyou are meeting your safety objectives. DTIhas a strong reputation of the implementation of SMS using the principles of QualityAssurance (QA). Excellent for industries suchas Transportation, Aviation, Energy and more. Must have tools; Bowtie Diagram, Risk Assessment, RiskManagement Action Plan Includes a full sample case study about DartAir bookeBooks available individually everywhere bookbook1465564111 1TMTM1TMbook12843710The Safety ManagementSystems Memory Jogger 2 17.95 2013. 190 pages. ISBN 978-1-57681-156-6. 3.5”x5.5”. Spiral bound. Code 1089E. Quantity discounts on page 3bookand MemoryJogger.org.110 book101928The Memory Jogger Plus 3746Observation55Michael BrassardApply the Seven Managementand Planning Tools (AffinityDiagram, Interrelationship Digraph,Tree Diagram, Prioritization Matrices,Matrix Diagram, Process DecisionProgram Chart, Activity NetworkDiagram) to product development and administrative areas.Contains a complete case studythat shows how to use thetools. A perfect resource forguiding coaches, facilitators,and instructors. 34.95 Revised in 1996. 306 pages. ISBN978-1-57681-169-6. 8.5”x 7.5”. Spiral bound.Code 1009S. eBooks available in quantities on MemoryJogger.org964
PROJECTSand Planning“The Hoshin Kanri MemoryJoggerTM, the next step in PDCA.I have been using the Hoshin/Kanri method for strategic planning, plan execution and resultsmanagement for twelve years.Fortunately for me, I did it fora major corporation that provided tools and training.Leaders need to quickly accessand know how to create a strategic plan, cascade that plan tosubordinates, execute the plan,then monitor and control theresults. This tool delivers thismust-have knowledge whethertheir company teaches it or not.It explains why this skill is necessary and then tells you how toexecute your H/K process. Thegood thing is if you already usea variant of H/K then this willmake you more efficient.It’s organized for your needsand allows you to reference specifically which stage you are in.Learn how to create, deploy andmonitor the results first hand.Lastly, the book connects well toThe Problem Solving Memory JoggerTM.Of which, it shows you how tofix the gap between actual andexpected results. Hoshin Kanri,a powerful development tool.”— J eff Jones, CMQ/OE, CSSBB Chief”Problem Solving Executive.TMThe Hoshin Kanri Memory JoggerTMJoseph CollettiAn educational and execution-focused resourcefor the successful creation, deployment, andmonitoring of an organization’s Strategic Plan.Provides a brief overview of hoshin history andits conceptual framework. Addresses the common pitfalls and assumptions related to hoshinimplementation. Contains some advanced optionsand tools for hoshin implementation efforts. To provide a step-by-step guide on how to implement allthree major elements of the hoshin system: The Creation of the Strategic Plan Plan Dialogue and Deployment Plan Audit/Modification and Upgrade To provide a solid understanding of the mindset that setsthe context for all hoshin implementation efforts and thedisciplines it requires 17.95 2013. 132 pages. ISBN 978-1-57681-158-0. 3.5”x 5.5”.Spiral bound. Code 1053E. Quantity discounts on page 3 andMemoryJogger.org. The Hoshin Kanri Memory Jogger Desktop Guide 25.95, 5”x 7”. Spiral bound. 2013. 132 pages.bookISBN 978-1-57681-165-8. Code 1553SE.10 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316 book
ProjectManagementMemoryJogger 2nd EditionTMPaula Martinand Karen TateAligned with A Guide tothe Project ManagementBody of Knowledge(PMBOK). Ensurethat your small orlarge project teams achieve high-qualityresults cost-effectively with a visual andeasy-to-use road map for managing all typesof projects. Plan a project, create a charter,work as a team, create a project plan,implement the project, and close it out. 19.95 2010. 232 pages. ISBN 978-1-57681122-1. 3.5” x 5.5”. Spiral bound. Code 1085E.bookQuantity discounts on page 3 & MemoryJogger.orgbookbookThe AdvancedProjectManagementMemoryJoggerTMKaren Tateand Cynthia SnyderEffective in assistingproject managementefforts at the organizational or strategiclevel. Expands the professional’s knowledgeof core project management concepts; scheduling, risk, team building, communicationand negotiation skills, and project control.Introduces advanced concepts; such asreviewing performance variances and indices, creating a project management office,and tracking earned value. 14.95 2006. 148 pages. ISBN 978-1-57681-086-6.3.5” x 5.5”. Spiral bound. Code 1079E. Quantity discountson page 3 and MemoryJogger.orgbook bookeBooks available individually everywhere bookbookThe ProjectCollectionThis 6x9 book offers the samevaluable content, but with slightlylarger type than the traditionalMemory Joggers.Provides you with checklists to keep on top of your projects and information onbookleadership and team processes as well as in-depthways to facilitate thoseteams. After checking outproject management, diveinto the advanced chapterson project infrastructure,managing the project riskand monitoring, controllingand reporting the progress.TMContains these 3 Memory Joggers: The Project ManagementMemory JoggerFacilitation at a Glance! The Advanced Project ManagementMemory JoggerWe have added 3 additional tools toThe Project Management MemoryJogger, specifically for this collection.- Run Chart- Nominal Group Technique- Flowchart 49.95 2012. 719 pages. ISBN 9781-57681-136-8. 6” x 9”. Spiral bound.Code 1415SE. Quantity discounts onpage 3 and MemoryJogger.org eBooks available in quantities on MemoryJogger.org11
LEANSix SigmaNow available inBrazilian PortugueseTM“I like it.very good graphics.condensed and practical. Particularly, I likedthe Higher Why section,because it is not mentioned in many other leansix sigma books and it isvery important.”— Carolina Jimenez,Operational Excellence Manager,Bausch & Lomb“Very impressive! for thistopic. The content flows andis not intimidating to thereader. ”— Matt Mercer,Global Director ofTransformational Lean,Stanley Black & Decker 16.95 2013. 104 pages. ISBN 978-157681-170-2. 3.5”x 5.5”. Spiral bound.Code 1074P. Quantity discounts onpage 3 and MemoryJogger.org.The Lean Six SigmaDeployment Memory JoggerTM2nd EditionJaime VillafuerteLearn Lean Six Sigma deployment at a novicelevel. Aligned with the Body of Knowledgefrom ASQ, SME, AME and Shingo Prize LeanCertification. Use as a non-statistical reference for green and black belts. The nicheof this handbook is its focus on steps forimplementation not just a collection of tools.Concise knowledge, straight to the point. Lean Six Sigma Introduction Problem Solving Define Value Observe the Entire Value Stream Make Value-Added Steps Flow Let Customers Pull Pursue Perfection bookbook 16.95 2013. 104 pages. ISBN 978-1-57681-150-4. 3.5”x 5.5”.Spiral bound. Code 1074E. Quantity discounts on page 3 andMemoryJogger.org.12 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316
“Over the years, we haveused Memory Joggers asquick reference guides inour Continuous QualityImprovementtraining.Lean tools are an important element of our training, and having a referencesuch as The Lean MemoryJogger for Healthcare is agreat resource for our CQIpractitioners. I was mostimpressed with the qualityof the content, but especially with the referencesto the “Healing Pathway”.This concept greatly resonates with our practitioners and provides a familiar framework for the application of Lean conceptsand tools.TMTMThe Lean Memory Joggerfor Healthcare TMbookRichard L. MacInnes,Mark L. Dean, PhDbookbook Use Enterprise Mapping to discover and diagnose “real painpoints” in your healthcare processes. Focus on Healing and Business Pathways as value streamsthat matter most. Leverage value creation and value destruction definitions toassess service value. Apply new methods such as Service Blueprinting to assessand enhance the customer healthcare experience. Execute the right lean goals and methods in the right orderto achieve Perfect Care. 19.95 2012. 268 pages. ISBN 978-1-57681-152-8. 3.5”x 5.5”.Spiral bound. Code 1081E. Quantity discounts on page 3 andMemoryJogger.org. bookeBooks available individually everywhere“Read and implement the in-depth insight con-Your source of lean know-how for tacklingthe complexities of healthcare service delivery.A case study provides insights and practicalguidance.book”— Sr. Mary Jean Ryan, fsm, Chair ofthe Board, SSM Health Care bookbookbooktained in this book. Makeimproved patient care andquality (throughout yourorganization) a balancedreality!”— Pat Duce, RN“It is an excellent reference tool for those in theHealthcare field lookingto understand and implement Lean.”— Norman Bodek,Author of The Harada Method eBooks available in quantities on MemoryJogger.org13
LEANSix SigmaThe Lean Six Sigma CollectionNet Results, Six Sigma Academy, Oriel3 powerful Memory Joggers combined intoone easy resource.TM- The Lean Enterprise Memory JoggerTM- The Six Sigma Memory Jogger II- The Black Belt Memory JoggerTMTM 51.95 2011. 715 pages. ISBN 978-1-57681-134-4. 6”x 9”.Spiral bound. Code 1410SE. Quantity discounts on page 3and MemoryJogger.org bookbookThe LeanEnterpriseMemoryJoggerTM bookLean Six Sigma& Minitab (3rd edition)Opex ResourcesExplains Lean Six Sigma in adown-to-earth and practicalformat, and provides detailedMinitab instructions andscreen shots.- Over 125 tools and techniques.- Logical route maps of DMAIC flow.- Minitab instructions.- Clear diagrams and explanations.- Easy-to-use format with DMAIC tabs. 59.99 2010. 293 pages. ISBN 978-09546813-6-4. 8” x 7”. Code 4414P.bookNet Results rovides quickPaccess to leanprinciples andpractices withcomprehensive,“how-to-do-it”guidance. 15.95 2002. 166pages. ISBN 978-1-57681-045-3. 3.5” x 5.5”. Spiral bound.Code 1077E.The Lean Enterprise Memory Jogger Desktop Guide 23.95, 5”x 7”. Spiral bound. 2002. 166 pages.ISBN 978-1-57681-062-0. Code 1577SE. 23.95, 5”x 7”. Perfect bound. 2002. 166 pages.ISBN 978-1-57681-057-6. Code 1577PE.Quantity discounts on page 3 and MemoryJogger.org14 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316
bookbookThe Six SigmaMemoryJogger IITM bookGOAL/QPC, OrielbookAn indispensableresource for project team members.Presents 48 Six Sigmatools, including theCTQ (Critical ToQuality) Tree, FMEA(Failure Mode and Effects Analysis), and they f (x) formula. Help team members quicklylearn key Six Sigma tools and work effectively.Availablein thefollowinglanguagesPocket Guide Sizes OnlyFrenchPolishSpanish5x7 Desktop Sizes OnlyJapaneseModern Mandarin ChineseTraditional Mandarin Chinese 20.95 2002. 266 pages. ISBN 9781-57681-044-6. 3.5” x 5.5”. Spiralbound. Code 1076E.The Six Sigma Memory Jogger IIDesktop Guide 28.95, 5”x 7”. Spiral bound.2002. 266 pages. ISBN 9781-57681-064-4. Code 1576SE(English). 28.95, 5”x 7”. Perfect bound.2002. 266 pages. ISBN 978-1-57681055-2. Code 1576PE (English).Quantity discounts on page 3 7681-074-3 20.95978-1-57681-075-0 20.95978-1-57681-071-2 20.95CODE1576SJ1576SMM1576STMISBN978-1-57681-073-6 28.95978-1-57681-076-7 28.95978-1-57681-069-9 28.95TMThe BlackBelt MemoryJogger bookbookTM Six Sigma AcademyHelp all of your BlackBelts become the teachers, mentors, and leaders you know they canbe. Contains a cleardepiction of the DMAICmodel, roles, andresponsibilities to help ingrain Six Sigma methodologies and bring teams together.bookbook 20.95 2002. 266 pages. ISBN 978-1-57681-043-9.3.5” x 5.5”. Spiral bound. Code 1075E.The Black Belt Memory Jogger Desktop Guide 28.95, 5”x 7”. Spiral bound. 2002. 266 pages.ISBN 978-1-57681-063-7. Code 1575SE. 28.95, 5”x 7”. Perfect bound. 2002. 266 pages.ISBN 978-1-57681-054-5. Code 1575PE.Quantity discounts on page 3 and MemoryJogger.orgbook bookeBooks available individually everywhere bookbookSix Sigma forBusiness Leaders50 questions that organizations must address to initiate, develop and sustainsuccessful deployment. 29.95 2004. 228 pages. ISBN 9781-57681-049-1. 6” x 9”. Paperback.Code 1207P eBooks available in quantities on MemoryJogger.org15
The LeanEnterpriseMemoryJogger forServiceLEANbookSix Sigma bookTMNet Results bookBased on a provenapproach to addressthe unique natureof service demandand supply. The leanmethods containedherein are adapted to the service environment and have been applied to private andpublic sector organizations around the globewith measurable success. 19.95 2009. 266 pages. ISBN 978-1-57681-110-8. 3.5” x5.5”. Spiral bound. Code 1080E. Quantitydiscounts on page 3TMand MemoryJogger.org bookbook bookbookThe Designfor Six SigmaMemoryJoggerTMOrielBased on the DefineMeasure-AnalyzeDesign-Verify (DMADV)methodology. Thisteaching tool and performance support aidhelps team membershit the ground running, map their steps,report progress, and document their project. 19.95 2004. 266 pages. ISBN 978-1-57681-047-7.3.5” x 5.5”. Spiral bound. Code 1078E.The Design for Six Sigma Memory Jogger Desktop Guide 27.95, 5”x 7”. Spiral bound. 2004. 266 pages.ISBN 978-1-57681-065-1. Code 1578SE. 27.95, 5”x 7”. Perfect bound. 2004. 266 pages.ISBN 978-1-57681-058-3. Code 1578PE.Quantity discounts on page 3 and MemoryJogger.org16 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316book
eBooks Single copies ofour eBooks arebookbook throughavailableAmazon, AppleiTunes, and Barnes & Noble bookbook Multiple quantities ofeBooks are available foryour entire organizationonline at MemoryJogger.orgusing vitalsource bookshelf.TMUse eBooks with multipledelivery devices, including yourPC, eReader, android, tablet,phone, etc. Create and send linksof pages to your colleagues. Youcan also subscribe to commonnotes and search their notesand highlights. Read more at:MemoryJogger.org/ebooksA volume price discount isavailable for 1,000 users.eBooksbook bookeBooks available individually everywhere bookbookeBooks@goalqpc.comor 800.643.4316and receive a quoteand/or a trial version. eBooks available in quantities on MemoryJogger.org17
BASICToolsBack-to-Basics Tool ModuleTraining Materials The Seven Basic Quality Control (7 QC) Tools: ause and Effect DiagramC Flowchart Pareto Chart Scatter DiagramThe Memory Jogger 2TMMichael Brassard & Diane RitterDramatically improve your productivity, quality, and planningwith basic and advanced qualitytools, a problem-solving model,and team guidelines. Criticaltools are explained using reallife examples from all types oforganizations with problemssimilar to yours, making themeasy for everyone to understandand apply. This second editionincludes a retail case study! 17.95 2010. 214 pages. ISBN 978-157681-113-9. 3.5” x 5.5”. Spiral bound.Code 1090E.The Memory Jogger 2 Desktop Guide 25.95, 5”x 7”. Spiral bound. 2010. 214pages. ISBN 978-1-57681-117-7. Code1590SE. 25.95, 5”x 7”. Perfect bound. 2010.214 pages. ISBN 978-1-57681-116-0. Code1590PE. Quantity discounts on page 3 and MemoryJogger.orgbookbookbook ontrol ChartC Histogram RunTMChartThe Seven Management & Planning (7 MP) Tools:Activity Network DiagramAffinity DiagramInterrelationship Digraph (ID) Matrix DiagramPrioritization MatricesTree DiagramProcess Decision Program Chart (PDPC)Practical off-the-shelf workshops, ready to useto help teach the Seven Quality Control Toolsor the Seven Management and Planning Toolsfor making better decisions, solving problemsimproving processes.Instructor Guides 74.95 each. Participant Guides 9.95each. See Quantity discounts on page 3 and MemoryJogger.orgCoach’s Guide toThe Memory Jogger 2TMMichael Brassard, Diane RitterHelps facilitators and coaches teach teams toknow when to use the Basic Quality Control Toolsand Management and Planning Tools. 39.95 1995, 2010. 254 pages. ISBN 978-1-879364-47-9.8.5” x 11”. Perfect bound. Code 1040P.Coach’s Guide Package 131.95 CD with slides, The Coach’s Guide, 5 copies ofbookTheMemory Jogger 2. Code 1046PE.TM18 MemoryJogger.org We Remember The Tools For You! GOAL/QPC 800.643.4316
The TimeManagementMemoryJoggerTMPeggy DuncanWork on the rightthings (effectiveness) and do themthe best way (efficiency). Examineways to improvehow to get thingsdone. Some changes will involve simpleadjustments, while others will require more work up front to lighten the loadbookbooklater on. 14.95 2008. 192 pages. ISBN 978-1-57681-106-1.3.5” x 5.5”. Spiral bound. Code 1051E. Quantity discounts on page 3 and MemoryJogger.orgbookValueMethodologyThe Memory JoggerTMMichael Brassard andDiane RitterHelp your organization improvedaily procedures, systems, quality, costs, and yields. This proven on-the-job reference tool is perfect for providing your teamsbookwith practical instructions onbasic quality tools and examplesof problem-solving techniques. 7.95 1984. 88 pages. ISBN 978-1879364-03-5.3.5” x 5.5”. Spiral bound.TMCode 1008E.Lawrence D. MilesValue FoundationThis pocket guideoffers you an introduction to the history, methodologyand applications ofthe value methodology. Take advantageand learn aboutwhat may be one of the longest runningmanagement practices!- Define value objectives- Achieve your functions cost-effectively- Refresh your knowledge of VM and its practices 15.95 2008. 198 pages. ISBN 978-1-57681-105-4. 3.5”x 5.5”. Code 3102E. Quantity discounts on page 3 andMemoryJogger.orgbook bookeBooks available individually everywhere bookbookThe Memory Joggerfor EducationTMAdapted by Ann McManusTools that businesses worldwide have used to improvetheir processes and servicescan also be used by educators,administrators, and schoolboard members. Applies to K–12and post-secondary education. 7.95 1992. 88 pages. ISBN 978-1879364-24-0. 3.5” x 5.5”. Spiral bound.Code 1013. eBooks available in quantities on MemoryJogger.org19
The PublicHealth MemoryJogger IIHEALTHTMand Morebook bookThe Public HealthFoundation andbookGOAL/QPCCreated expressly to helppublic health agencieswith continuous quality improvement. With the Public HealthFoundation, we combined 22 critical tools forplanning and problem-solving with real publichealth examples. Improve your productivity,quality, and planning with basic and advancedquality tools, a problem-solving model, andteam guidelines. 16.95 2007. 165 pages. ISBN 978-1-57681-101-6. 3.5” x5.5”.Spiral bound. Code 1028E. Quantity discounts on page 3TMand MemoryJogger.orgThe MemoryJogger II,Healthcare EditionTMThe Lean MemoryJogger for HealthcareGOAL/QPCTMQuality control and management and planningtools, plus real-life examples that relate specifically to health care. Alsoincludes dental, medical,and pharmaceutical examples. Learn how andwhen to use 22 different healthcare tools.Richard L. MacInnes,Mark L. Dean, PhDYour source of lean know-howfor tackling the complexities ofhealthcare service delivery. A casestudy provides insights and practical guidance.
The Safety Management Systems Memory Jogger TM 2 GOAL/QPC & DTI Training International A must have book, if you are required to have a Safety Management System (SMS) in your organization, or you have chosen to imple-ment a SMS because you understand the success you will have as a res
