Transcription
The journey tocertification withServiceNowSTART
People are at the heart ofcustomer successWith training and certification, you will learn to masterServiceNow capabilities through hands-on, real-worldinstruction to helps you meet your goals. Whether youtake virtual or in-person courses from ServiceNow, or fromone of our Certified Training Partners, you will learn to besuccessful with the Now Platform.Companies are looking for proven professionals—andcompanies that use certified professionals see smootherdeployments and better use of ServiceNow. Gettingcertified boosts your career and sets you up to contributeeven more to your organization's success.
What does it mean to get certified?Once you are ServiceNow certified, you can gain industryrecognition, competitive differentiation, greater productivityand results, increased user community satisfaction, and atangible measure of your educational investment.Growing and expandingAs a big part of our customer success approach, trainingand certification is always evolving to meet your needs nowand we are here to inspire and take care of yourServiceNow future. We are exploring new online trainingoptions, ways to incorporate micro-certifications, launchinga mastery-level program, and creating broader tools andtemplates you can use yourself.
What certification path is rightfor you?Implementer pathDeploy the platform within a defined scope of work.The ServiceNow implementer path will teach you toquickly and successfully deploy ServiceNow products intocustomer environments, whether you are a newconsultant starting your career or a seasoned professionlooking to deepen your expertise and differentiateyourself from the competition.Developer pathSpecialize in configuration, scripting, and integrations.If you are on the path to becoming a certifiedapplication developer (CAD), you will learn how tocreate applications by designing application tables,creating and implementing forms, controlling access,and integrating workflows into applications. You willspecialize in a product and learn to take full advantageof the Now Platform .AdministratorsManage and maintain the Platform.Discover the most essential elements of managing andmaintaining the Now Platform.
ServiceNow experts are our frontline for release readinessThe ServiceNow certification maintenance program isessentially a commitment between us and our certifiedexperts to stay up to date on the latest release. The maintenance program helps you ensure that youremployees are using the latest and greatest andknow the essentials of how to talk to customers aboutthe latest release. For every release, there will be short, non-proctored deltaexams that provide certified professionals theopportunity to explore the changes happening in thenext release. Certified experts have plenty of time to get familiar withthe release and complete the maintenance activity.
Delivery instructor-ledLearn from ServiceNowCertified Instructorsin a hands-onenvironment. We havetwo delivery types:Take advantage ofa live instructor withoutthe expense of travelPublic or privatetraining to meet yourdelivery needs34On-demandGuided tourExplore the ServiceNowportfolio at your ownpace with videos, liveand recordedwebinars, andinteractive toolsto help you accelerateyour learningJust-in-timeperformancesupport availablewithin ServiceNowapplications tohelp users quicklyperform tasks
Mainline Certification Pathas of 3/26/21, subject to changeCertification voucher eligiblePRODUCT LINESelf-paced or on demand training availableCERTIFICATIONSASSOCIATED TRAINING COURSESITSM FundamentalsITSM ImplementationCIS – IT Service ManagementService Mapping FundamentalsService Mapping ImplementationCIS – Service MappingDiscovery FundamentalsCIS – DiscoveryEvent Management FundamentalsCIS – Event ManagementCloud Provisioning & Governance FundamentalsCloud Provisioning & Governance AdvancedCIS – Cloud Provisioning & GovernanceProject Portfolio Management FundamentalsProject Portfolio Management ImplementationCIS – Project Portfolio ManagementApplication Portfolio Management FundamentalsApplication Portfolio ManagementImplementationCIS – Application Portfolio ManagementITSoftware Asset Management FundamentalsDomain SeparationBasicsDomain SeparationConfigurationCIS – Software Asset ManagementService ProviderArchitectureDomain SeparationImplementationHardware Asset Management FundamentalsCIS – Service ProviderCIS – Hardware Asset ManagementSecurity Ops. FundamentalsVulnerability Response ImplementationCIS – Vulnerability ResponseVendor Risk Management FundamentalsVendor Risk Management ImplementationCIS – Vendor Risk ManagementSecurity Operations FundamentalsSecurity Incident ResponseCIS – Security Incident ResponseGRC FundamentalsRisk and Compliance ImplementationCIS – Risk and ComplianceCustomer Service Management FundamentalsCustomer Service Management ImplementationCIS – Customer Service ManagementField Service Management Mobile DevelopmentFundamentalsFundamentalsField Service ManagementCIS – Field Service ManagementHR FundamentalsHR ImplementationCIS – Human ResourcesSECURITYCSHRServiceNow g FundamentalsServiceNowFundamentalsCertified System AdministratorAutomated TestFrameworkPerformanceAnalytics EssentialsPerformance AnalyticsFundamentalsApplication Development cs WidgetsPerformance AnalyticsAdvancedCertified Application DeveloperCAS – Performance Analytics
Micro-Certification Pathas of 3/26/21, subject to changeSelf-paced or on demand training availablePRODUCT LINECSPLATFORMAPPLICATIONDEVELOPMENTASSOCIATED TRAINING COURSESServiceNowFundamentalsCustomer ServiceManagementFundamentalsCSM with Service Management forImplementersCERTIFICATIONSMC – CSM with Service Management forImplementersPredictive IntelligenceMC – Predictive IntelligenceService Portal FundamentalsMC – Service PortalAgile Development 2.0 and TestManagement 2.0MC – Agile and Test ManagementAutomated Test FrameworkMC – Automated Test FrameworkFlow Designer FundamentalsMC – Flow DesignerIntegrationHub FundamentalsMC – IntegrationHub
Assessment Simulator Micro Certification Pathas of 3/26/21, subject to changePRODUCT LINESelf-paced or on demand training availableASSOCIATED TRAINING COURSESConfiguration Management Database (CMDB)FundamentalsITCERTIFICATIONSMC – Configure the CMDBConfiguration Management Database (CMDB)FundamentalsMC – CMDB HealthVirtual Agent Fundamentals / Implementationand Natural Language UnderstandingMC – Virtual AgentDevOps Implementer Learning PathMC – DevOpsPerformance Analytics FundamentalsorPerformance Analytics EssentialsMC – Performance Analytics
ServiceNow training and certificationhelps you quickly maximize platformcapabilities to better achieve yourgoals.To find out more information or to access our course calendar,Visit or contact us today via email at training@servicenow.com.LEARN MORE 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company andproduct names may be trademarks of the respective companies with which they are associated.BACK
Customer Service Management Fundamentals Agile Development 2.0 and Test Flow Designer Fundamentals CSM with Service Management for PLATFORM APPLICATION DEVELOPMENT CS PRODUCT LINE ASSOCIATED TRAINING COURSES Micr
