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Cisco Unified PresenceWhat is Presence? Presence is a real-time indicator of aperson’s willingness and availability tocommunicatePresence and ContextLeverage dynamic presenceinformation in the network–Typically represented by status:Available, In Meeting, On Mobile,At Lunch, Be Back Shortly, etc.–Includes details on user’s preferredmethod to communicate: voice,video or Instant Message–“Find-Me”, “Follow-Me”, or “HideMe” Integration with Calendaring, Location,and Workflow systems help usersautomatically keep their Presencestatus up to date while also creatingstreamlined business processesPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential Reduce communicationdelays Enhance productivity4

Cisco Unified PresenceCisco Unified Presence Value Proposition Enables a true Unified Communicationsexperience–Contacts, Instant Messaging, Click-to-Call,Calendar Integration, Collaboration Provides for complete robust view of the user–Availability and Reachability Allows for easy integration of numerousapplications–Supports both Cisco enterprise productsand SIP/SIMPLE networks to provide richPresence services–Web Centric Integration APIs–Integration with IBM Lotus Sametime–Integration with Microsoft OfficeCommunications Server Federated Presence with other networks andapplication environmentsPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential5

Cisco Unified PresenceCisco Unified Presence ComponentsCisco oMeetingPlaceCUMAUnity/UnityConnectionCarriers /other vendorsPBXsIBMSametimeMicrosoftLCS/OCSCisco UnifiedPresence 7.xWebDAVLDAPSIP/SIMPLECTI/QBECSTA over SIPSCCPH323IMAPSOAPHTTP/HTTPSJTAPIPresentation ID 2007 Cisco Systems, Inc. All rights reserved.CommunicationsManager 5.x, 6.x, & 7.xLDAPv3Cisco UnifiedPersonalCommunicatorCisco Confidential6

Cisco Unified PresencePresence-Enabled ClientsChoice of Clients Cisco Unified Personal Communicator for PC & MAC Cisco Unified Mobile Communicator for a variety of devicesNokia/Symbian, Blackberry/RIM, Windows Mobile 3rd party ClientsMicrosoft Office Communicator (MOC)IBM SameTime clientOpen Developer client applications & integrationsCRMSAP.Underpinned by common Cisco Unified Communicationservices IM, Voice, Video, Presence & NotificationsPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential7

Cisco Unified Personal Communicator7.0 (Cont.)–Cisco Unified Personal Communicator (CUPC) operates in oneof two modes: Desk Phone (CTI control of the user’s desk phone for Clickto-Call–In Desk Phone mode, calls from CUPC use the CTIinterface in Cisco Unified Communications Manager.–Support Cisco Unified Video Advantage Soft Phone (software client operation)–Supported platform :Microsoft Windows XP Professional (Service Pack 2 or 3).Microsoft Windows Vista Business Edition, Enterprise Editionor Ultimate. Microsoft Windows Vista (Service Pack 1).Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential8

Software Compatibility MatrixCisco Unified Presence System Release5.05.16.06.06.06.07.0Cisco Unified Presence1.0(1)1.0(2)1.0(3)6.0(1)6.0(2)6.0(3)6.0 0(1)YesYesYesYesYes6.1 (1)YesYesYesYesYes6.1 nager5.1(3)Yes7.0 (1)1.0Unified Yes1.2YesYesYesYesYesYes7.0 (1)Microsoft Call ControlYesLCS 2005OCS 2007Microsoft IMPFederationIBM ST - C2XPresentation IDYesYesYesYesYesYesYesYesYesYesLCS 2005YesOCS 2007YesSametime Server 7.5YesYesYesYesYesSametime Server 8.0YesYesYesYesYes 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential9

Cisco Unified MeetingPlace and CiscoUnified MeetingPlace Express with CiscoUnified Personal Communicator–Cisco Unified MeetingPlace and Cisco Unified MeetingPlace ExpressWeb Conferencing–Click to join ad hoc web conferencing–Profiled user with user ID and password–Each participant uses one Cisco Unified MeetingPlace web userlicense–Web Conferencing: MeetingPlace Express:1.2 MeetingPlace Express VT: 2.0, 1.2 MeetingPlace: 7.0, 6.0 Cisco WebEx (Requires Cisco Unified Presence 7.0(3) )–Whiteboards: MeetingPlace: 7.0, 6.0Presentation ID–Videoconferencing: CUVC4 : 5.5, 5.0 and MeetingPlace Express VT:2.0, 1.2 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential10

Cisco unity Connection with UnifiedPersonal Communicator One feature of Cisco Unity Connection is an IMAPbased e-mail client to access voice messages. Cisco Unified Personal Communicator voice-mailintegration makes use of IMAP client access to providethe following features:–Access your voice messages directly from your recent communicationslist in the Cisco Unified Personal Communicator client.–Use the integrated media player to play and delete messages directlyfrom the Cisco Unified Personal Communicator client.–Easily access presence and availability information for the caller in theCisco Unified Personal Communicator client; then click to call theperson back and escalate to web chat, video, or other multimediasession. Cisco Unity Connection: 7.0 , 2.0 Cisco Unity: 5.0 and 4.2Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential11

Cisco IP Phone Messenger Application–Cisco IP Phone Messenger (IPPM) is a Cisco Unified IP phone service thatprovides users with the ability to: Create a contact list. Watch aggregated presence information for their contacts. Exchange IMs with a Cisco Unified IP phone or a compliant SIP or SIMPLEclient or gateway of their clients.–The IPPM application serves as a protocol translator between HTTP and SIPmessaging.–The IPPM application communicates with: Cisco Unified IP phones using XML over HTTP SIP Proxy/Registrar Server using SIP–The IPPM application can: Distinguish between two devices with the same directory number indifferent partitions. Also function when the user is logged in via Cisco Extension Mobility.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential12

Cisco IP Phone Messenger UserServicesIP Phone Messenger characteristics:–Login is required.–Manual setting of user status.–Contact list shows presence status.–Receive IMs on IP phone.–One button call back to IM originator.–View and clear received IMs.–Preconfigured messages.–Management of contact list, IM history, andpersonal settings from IP phone interface.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential13

Cisco IP Phone Messenger User TasksTasks on the IP phone:– Logging in to/out of Cisco IP Phone Messenger– Organizing contacts– Sending messages– Handling incoming messages– Displaying messages– Displaying availability of a contactPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential14

Cisco Unified MeetingPlace and CiscoUnified MeetingPlace Express with IPPhone Messenger–Meeting notification feature–Work with IP Phone Messenger–Deliver meeting invitations to Cisco Unified IP phone–Integration is done through Calendar module on Cisco UnifiedPresence–The Microsoft outlook invitation contains Cisco Unified MeetingPlace information–Configure this via Application Meeting notification Setting MeetingPlace IP address & portPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential15

Calendar Info Microsoft Exchange makes calendaring data availablefrom the server via Outlook Web Access (OWA) builtupon extensions to the WebDAV protocol (RFC 2518). Email-id taken from LDAP is the exchange ID, ifemail-id is not in LDAP then Cisco Unified Presenceuser id is used. Exchange integration setup via Presence Gatewayconfiguration Support Exchange Server 2003 & 2007Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential16

Presence Terminology - Presentity A Person (PRESENTITY) mayuse multiple communicationservices/devices The status of these devices canbe PUBLISHED to a presenceService.PERSON “A”Desk PhonePresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialSmart Phone IM ApplicationRFI Tag18

Presence Terminology - WatcherPresenceServiceWATCHER(RFC 3265)Person(Persona)Presenities A WATCHER can SUBSCRIBEto receive updates on statuschanges for the PRESENTITYPERSON “A”PERSON “B” A Watcher can also be a PresentityPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential19

Presence Terminology - NotificationPresenceServiceOff-HookStatus EventPERSONNOTIFYWATCHER(RFC 3903)(RFC 3265)Person(Persona)PresenitiesPERSON “A”PERSON “B” On a Change of status the PRESENTITY is updated on the PresenceServer. The Presence Server will Notify all the subscribers of the change in statefor the PRESENTITYPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential20

Presence Terminology – NOTIFY PayloadPresenceServiceOff-HookStatus The Payload of a NOTIFY will carry a XML documentusing “A”the PIDF Schema (Presence InterchangePERSONData “B”PERSONFormat) owned by a PERSONA (RFC 4479/4480) On a Change of status the PRESENTITY will updated on the PresenceServer.This is an XML document format detailing the updated The Presencewill Notify all thesubscribersof the PRESENTITYstatus ofServerPRESENITIESownedby a PERSONAPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential21

Cisco Unified PresenceCisco Unified Communications ModeCisco Unified CommunicationsManager ClusterPresenceCisco Unified MobilityAdvantageCisco ESTSOAPCisco Unified PersonalCommunicator3rd PartyCustomerApplicationsGSMCisco Unified MobilityCommunicatorCisco Unified Communications EnvironmentPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential23

Cisco Unified PresenceUC Mode - CapacitiesCisco Unified Presence 7.0 CapacitiesServer Platform ModelNumber of UsersSupportedSingle NodeMCS7816500Single NodeMCS78251,000Single NodeMCS78352,500Single NodeMCS78455,000CUP Multi Node Cluster (6 nodes)MCS78163,000CUP Multi Node Cluster (6 nodes)MCS78256,000CUP Multi Node Cluster (6 nodes)MCS783515,000CUP Multi Node Cluster (6 nodes)MCS784530,000Deployment ModelCisco Unified Communication ModePresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential24

Cisco Unified PresenceMicrosoft OCS/LCS Interoperability ModeCisco Unified Communications ManagerClusterCTIMicrosoft Office Communications ServerClick to Call IntegrationCisco Unified PresenceSIP /CSTAMS OCSor LCSCisco Unified Presence and Microsoft OCS / LCS integrationPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential25

SIP/CSTA CommunicationWhen MOC login in, the session is handled in SIP andComputer Supported Telephony Application (CSTA)It is initiated by INVITE and terminates with BYEmessageINFO Message such as GetCSTAFeatures, MonitorStartwill be exchanged between LCS/OCS server andPresence (act as CTI Gateway)Presence translate the commands from LCS/OCS intoCTI and forward them to CUCMPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential26

Cisco Unified PresenceMS Interoperability Mode - CapacitiesCisco Unified Presence 7.0 CapacitiesCisco UnifiedCommunication ManagerPlatformNumber of Microsoft OfficeCommunicator UsersSupported Per ServerMCS7825MCS7835MCS78459001,0003,375Number of Microsoft OfficeCommunicator UsersSupported Per ClusterCisco UnifiedPresence ServerDependency3,600No CUP servercapacity limitation4,000No CUP servercapacity limitation13,500No CUP servercapacity limitation* Note capacity numbers for Microsoft Office Communicator Interoperability are defined based on Cisco UnifiedCommunication Manager, not Cisco Unified PresenceMicrosoft Office Communicator Interoperability ModePresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential31

Key Capabilities in Release 7Feature Overview (UC Mode) Cisco Unified Presence 7.0 is a majorrelease of the Cisco Unified Presenceproduct The key capabilities of Cisco UnifiedPresence product 7.0 are Enhanced deploymentmodels for up to30,000 presenceusers per clusterPresentation ID Cisco Unified PresenceMobility Integration Federation deployment forbusiness-to-business IMand Presence exchange Cisco Unified PresenceThird-Party Open APIsupport 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential32

Enhanced DeploymentNEW 7.0SCALE: Multi-Node Clustering (UC Mode)Cisco UnifiedCommunications ManagerCluster1ADatabaseSync2A3ACisco o UnifiedPersonalCommunicator(Group 1)Cisco UnifiedPersonalCommunicator(Group 1)Cisco UnifiedPersonalCommunicator(Group 2)Cisco UnifiedPersonalCommunicator(Group 2)Cisco UnifiedPersonalCommunicator(Group 3)Cisco UnifiedPersonalCommunicator(Group 3)Deliver enhanced scalability up to 30,000 clients inCisco Unified Communications mode.Deployment across LAN supported up to 6 nodesPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential34

Enhanced DeploymentNon HA Deployment - Scale DeploymentCisco Unified Presence 7.x Multi-Node ClusterCisco UnifiedCommunicationsManager5.x/6.x/7.x ClusterReplicationDatabase SyncSubscriberSubscriber1A2A3ASub-cluster 1Sub-cluster 2Sub-cluster 34A5A6ASub-cluster 4Sub-cluster 5SubscriberSub-cluster 6IDS Global User Data ReplicationScales to 30,000 users ina 6-node deploymentmodelPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialVolatile Persistent Data (Login state)Times Ten Soft State Data (Presence info)(UC Mode)35

Enhanced DeploymentHA Deployment – Active/Standby RedundantCisco Unified Presence 7.x ClusterCisco UnifiedCommunicationsManager5.x/6.x/7.x Cluster1A2A3A1B2B3BReplicationDatabase SyncSubscriberSubscriberSubscriberSub-cluster 1Scales to 15,000 users ina 6-node, 3-sub-cluster,active/standby redundantHA deployment modelPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialSub-cluster 2Sub-cluster 3IDS Global User Data ReplicationVolatile Persistent Data (Login state)Times Ten Soft State Data (Presence info)(UC Mode)36

Enhanced DeploymentMixed DeploymentCisco Unified Presence 7.x Cluster1ADatabase Sync2ACisco UnifiedCommunicationsManager PublisherSub-cluster 31BSub-cluster 1Partial High Availability,redundancy withenhanced scalabilityPresentation ID3A 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential2BSub-cluster 2IDS Global User Data ReplicationVolatile Persistent Data (Login state)Times Ten Soft State Data (Presence info)(UC Mode)37

NEW 7.0Enhanced DeploymentClustering Over WAN – Remote Failover1A1B 80-ms Round-Trip Delay2ASIP/SCCPIP WAN2B5Mbps of bandwidth per sub clusterSIP/SCCP Single sub cluster geographically split over WAN for geographical redundancyand remote failover Clients fail over to the remote backup peer if the services or hardware fails on thehome Cisco Unified Presence node. When the failed node comes online again, the clients automatically reconnect tothe home Cisco Unified Presence node.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential38

Enhanced DeploymentNEW 7.0Client FailoverCisco Unified Presence 7.x Cluster1A2A3A1B2B3BCUPC 7.x121. Terminating NOTIFY for Presence & UCCNSubscription-State: deactivatedGroup 1Group 2Group 32. Re-SUBSCRIBE for Presence & UCCNSubscription-State: activeSOAPSIP/SIMPLESIP/SIMPLE List SubscriptionPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential39

Application IntegrationNEW 7.0Unified Presence Mobility Integration Cisco Unified Presence has the abilityto integrate contact lists and presencestate with Cisco Unified MobilityAdvantage and Cisco Unified MobileCommunicator.CUMACisco UnifiedPresence 7.xLDAPv3Communications Manager5.x/6.x/7.xCisco APJTAPIPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cisco Unified Mobility Advantagecommunicates with Cisco UnifiedPresence via AXL/SOAP and SIP. Cisco Unified Mobility Advantagegenerates SOAP request to CiscoUnified Presence for configurationsand Presence SIP subscriptions.42

Application IntegrationUnified Mobility Advantage Interaction WithUnified PresenceCisco Unified Mobility AdvantageCisco Unified PresenceCUMASOAP Login (Application User)1ResponseSOAP Login (End User)2ResponseSOAP Request (Session Key Config)3ResponseSUBSCRIBE w/Event:profileconfig4200 OKSUBSCRIBE w/Event:presence5Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential200 OK43

Application IntegrationNEW 7.0Unified Presence 3rd Party Open API Cisco Unified Presence provides two interfacesPresence Interface (using HTTPs port 8083)SOAP v1.1 and v1.2REST (Representational State Transfer)Requires sipproxy.der certificateConfiguration Interface (using HTTPs port 8443)SOAP v1.2 onlyRequires tomcat cert.der certificateNote: A Java keystore needs to be setup for the ReferenceApplication and is used to store the trusted certificates The application user can log into any node in the CUPCluster (not tied to any node or group)Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential44

Application IntegrationReal-Time Eventing Model3rd Party ApplicationCisco Unified PresenceLogin (Application User/End User)1registerEndpoint 9URL, timeout)2subscribe (contact, type, subid, d)5Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential45

Application IntegrationPolling Model3rd Party ApplicationCisco Unified PresenceLogin (Application User/End User)1getPolledPresence(contact, type)2Wait for interval and call againgetPolledPresence(contact, type)3Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential46

Inter Domain FederationNEW 7.0Inter-Domain Federation The Federation of UC solutions allowsusers to exchange presence and instanttext messages (IM) between enterprises. Federation enhances communications forindividuals and virtual teams distributedacross different enterprisesMaureen@alpha.com(using Cisco UC)Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Kathy@gamma.com(using Microsoft OCS)Bryan@beta.com(using Cisco UC)Cisco Confidential48

Inter Domain FederationIntegration Type 1 – CUP to CUPUnified Personal CommunicatorCisco to Cisco Inter-Domainfederation supports both IMand Presence federationbetween differententerprises (SIP Domains).FEDERATIONCiscoASAPublicNetworkFederation provides: Adding Contacts Sending/Receiving IM Sending/Receiving enceIMUnified Personal Communicator Feature supports federation between two or more Cisco 7.x Unified Presenceservers Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com) The Cisco ASA is an recommended component which provides a network edge TLSproxy for secure inter-enterprise federation. The ASA also provides SIP header rewrite necessary at network edge (for example NAT).Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential49

Inter Domain FederationIntegration Type 2 – CUP to LCS/OCSUnified Personal CommunicatorCisco to MicrosoftInter-Domain federationsupports both IM andPresence federationbetween differententerprises (SIPDomains).FEDERATIONOCS EdgeServerOCSServerPublicNetworkFederation provides:UnifiedPresenceCiscoASA Adding Contacts Sending/Receiving IM Sending/Receiving ContactsPresenceIMMicrosoft Office CommunicatorClients Feature supports federation between Cisco and Microsoft LCS and OCS domains usingMicrosoft RFC SIP/SIMPLE Interface. Routing support also provides for SIP Sub-domains (us.cisco.com to eu.cisco.com) Cisco ASA is an optional component which provides a network edge TLS proxy forsecure inter-enterprise federation. The ASA also provides SIP header re-writenecessary at network edge (for example NAT)Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential50

Inter Domain FederationCUP / OCS Inter-Domain Presence StatesMappingThis table shows mapping between presence states supported byMicrosoft OCS and those supported by Cisco Unified PresencePresentation IDCisco StatusCisco ColorStatus to OCSOut of OfficeREDAwayDNDREDBusyBusyREDBusyOn The PhoneYELLOWBusyIn a MeetingYELLOWBusyIdle on all e/OfflineGREYOffline 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential51

Deploying PresenceInteractions Between Cisco Unified PresenceComponents1.SIP connection handles all the presence information exchange.2.CTI-QBE connection handles all the CTI communication for users on Cisco Unified Presence tocontrol phones on Cisco Unified Communications Manager.3.The AXL/SOAP interface handles the database synchronization from Cisco UnifiedCommunications Manager to populate the Cisco Unified Presence database.4.The LDAP interface is used for LDAP authentication of Cisco Unified Personal Communicatorusers during login.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Unified CM Cisco Unified Communications ManagerCisco Confidential53

Deploying PresenceGuidelines for Deploying Cisco UnifiedPresence LDAP synchronization should be enabled whenever possible. Use the service parameter CUP PUBLISH Trunk to streamlineSIP communication traffic with the Cisco Unified Presenceserver. Associate presence users in Unified CM with a line appearance,rather than just a primary extension, to allow for increasedgranularity of device and user presence status. A Presence User Profile (the user activity and contact listcontacts and size) must be taken into consideration fordetermining the server hardware and cluster topologycharacteristics. Use the User Assignment Mode sync agent parameter default ofbalanced for best overall cluster performance.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential54

Deploying PresenceCisco Unified Personal CommunicatorComponents1. Cisco Unified PersonalCommunicator logs in via TLSthrough SOAP interface.2. Cisco Unified PersonalCommunicator binds to LDAPto get user-specificinformation.3. SIP REGISTER andSUBSCRIBE to get the statusof contacts.4. SIP REGISTER to CiscoUnified CommunicationsManager, allowing mediaexchanges and receivingMWI.5. In Desk Phone mode, a CTIconnection is established.6. Start web collaboration.7. Call to voice mail via IMAP.Unified CM Cisco Unified Communications ManagerPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential55

Deploying PresenceDesign Considerations for Cisco UnifiedPersonal Communicator–The required interfaces for Cisco Unified Personal Communicator are: Cisco Unified Presence Cisco Unified Communications Manager LDAP v3-compliant server–When designing and sizing a solution, consider the following scalability impactsfor all the components: Client scalability: The Cisco Unified Presence hardware deploymentdetermines the number of users a cluster can support. IMAP scalability: The number of IMAP connections are determined by theplatform overlay (Cisco Unity or Cisco Unity Connection). Web conferencing concurrent connections: Web licensing determines thenumber of concurrent web conferencing participants allowed. Video sizing capability: Determined by Cisco Unified VideoconferencingMCU sizing and configuration, or by Cisco Unified MeetingPlace Express VTfor concurrent voice, video, and web participants. CTI scalability: Observe the CTI limits on call processing; include these CTIdevices when sizing Unified CM clusters.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential56

Deploying PresenceCisco Unified CM Configuration Complete these tasks from the Cisco UnifiedCommunications Manager Administration window:–Configure LDAP integration–Configure CUP Publish Trunk parameter–Configure Cisco Unified Presence as an application server–Configure SIP trunks for each Cisco Unified Presence server–Assign capabilities to end users–Associate devices to a user–Assign end users to a user group–Verify that the required services are running–Configure CTI gatewayPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential58

Deploying PresenceConfigure LDAP Integration–Navigate to System LDAP LDAP System.–Navigate to System LDAP LDAP Directory. Add a newdirectory agreement.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential59

Deploying PresenceConfigure SIP Trunk–Navigate to System Security Profile SIP Trunk Profile–Navigate to Device Trunk and add a new SIP trunkAdd a new SIP trunkEnter the Cisco Unified Presence addressEnter the destination port numberPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential60

Deploying PresenceConfigure Service Parameters andApplication Server Set the CUP PUBLISH Trunk parameter–Navigate to System Service Parameters–Used to send PUBLISH messages Configure the Application Server–Navigate to System Application Server, click add newName of the SIPTrunk added in menuDevice Trunk–No longer required with Presence 7.0.(3)–Automatically added once the Presence Server IP is configuredin system topology page through Presence AdministrationPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential61

Deploying PresenceAssign Capabilities to End Users–Navigate to System Licensing Capabilities Assignment–Assign capabilities to the users Select the users and enable Cisco Unified PresencePress BulkAssignment to assigncapabilities.Enable Presencecapabilities for endusers.CUP Cisco Unified PresencePresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential62

Deploying PresenceConfigure Cisco Unified PersonalCommunicator Device–Navigate to Device Phone, add a new device of type CiscoUnified Personal CommunicatorPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential63

Deploying PresenceAssociate Devices to a User–Navigate to Management End User Add the Primary Extension Associate devices with the userPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential64

Deploying PresenceAssign End Users to User Group–Navigate to User Management User Group–Assign the user to the group Standard CTI EnabledSelect the User groupStandard CTI Enabled.Select the users andclick Add Selected.Add End Users tothe CTI group.Presentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential65

Deploying PresenceCTI Gateway Configuration–Navigate to User Management Application User–Add an application user CtiGW--Navigate to User Management user group, and add CtiGW tothe 2 groups:Standard CTI Enabled user groupStandard CTI Allow Control of All Devices user groupPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential66

Deploying PresenceVerify that the Required Services AreRunning–Activate the required services on Cisco UnifiedCommunications Manager Cisco CallManager Cisco TFTP Cisco CTIManager Cisco Communications Manager Cisco IP Phone Services Cisco AXL Web ServicePresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential67

Deploying PresenceCisco Unified Presence ConfigurationConfiguration tasks for Cisco Unified Presence to integratewith Cisco Unified Communications Manager are:–Set proxy domain parameter–Configure Presence gateway–Configure CUPC settings (TFTP, LDAP, CTI)–Enable SIP proxy server routing–Enable CTI gateway for desk phone controlPresentation ID 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential69

Deploying PresenceConfigure Service Parameters: Set ProxyDomain–Navigate to System Service Parameters and set t

list in the Cisco Unified Personal Communicator client. –Use the integrated media player to play and delete messages directly from the Cisco Unified Personal Communicator client. –Easily access presence and availability information for the caller in the Cisco Unified Pers