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WASHINGTON STATE BOARD OF PHARMACYReview FormPHARMACY TECHNICIAN TRAINING PROGRAMSType of approval: New Program [ 3 Re-approval/Renewal: iI Date program expired:Program Type: On-the-Job (OJT): Formal/Academic: Online: Facility/ Institution name: Whitestone Pharmacy Credential # (if applicable):Location Address: 316 S Whitcomb Tonasket, WA 98855Mailing Address (if different:Phone Number: 509-486-9120Name of Program Director : Michael SteinmanWhitestoneRx@gmail.comEmail Address for Director:Corporate/institution Contact Information:Staff Recommendation: ApprovedYESNORequirements for all program types:Multicultural health awareness and education effective July 1 See page 5 of this form for2008-NewrequirementRCW43.70.615complete info.1. The training program must adequately prepare the trainee toWAC 246-901-060 states proofxpass an approved national pharmacy technician certificationof passing an NCCA-accreditedexamination, such that the trainee successfully passes prior tonational certification exam islicense application.required for licensure(effective 1/1/09).2. Prior to starting an OJT training program in Washington, thetrainee is required to show proof of high school graduation or axhigh school equivalency certificate, such as a GED.3. Minimum of 8 hours of instruction is designated for review ofxOut-of-state applicants mustsubmits completed'Verification of Law' form thatrelevant Washington state pharmacy law. This must includeaccess to and use of the WA Pharmacy Commission's website toobtain the most current information. This is in addition to ais signed off by a pharmacistreview of all other applicable state and federal laws.who is licensed in WA (butdoes not hav.e to reside here& can have licenses in morethan one state).4. Trainee is registered with the Pharmacy Commission as axThis does not apply to traineespharmacy assistant py/or to starting an OJT program or anwho are in or have completedexternship through an academic program in Washington state.out-of-state techniciantraining programs that are notphysically located in WA.5. Director of the program is a registered pharmacist. For WAPage 1xProgram directors of WA state
state-the director must also be a licensed preceptor. WAC246-programs must also be901-050 states that the "director shall be a pharmacist."licensed as preceptors. [WACPharmacists directing or supervising the training of pharmacy246-858]technicians must meet the same requirements as those ofThe Board must be notifiedpharmacy intern preceptors. The program direction or delegatesimmediately of any changes inmust sign off on an applicant's application verifying successfulprogram director or delegatescompletion of the program.and must have an updated listat all times.6. Specify the names/ license numbers, and training experience ofxthe Director and all program instructors. Describe trainingresponsibilities and functionsxsufficient to meet the requirements in hours and/or credits forEg, 520 hours for OJTprograms to include didacticeither OJT or academic programs. Note that there are 3 types ofprograms that are recognized: (1) OJT programs at licensedtraining & supervised workexperience training at thepharmacies; (2) academic programs; & (3) online programs, NOTE:Anyone who works in a pharmacy in WA must be licensed in WA.pharmacy. 30 credits foracademic, vocational,Trainees are licensed as pharmacy assistants and can only work astechnical, online/ and similartechnicianstypes of programs.7. Length of the program is 12 months or less for whatever is8. The training and resource materials are current, relevant andxare listed by title and publication date/ with a description of howthey will be used.xpassing an NCCA-accredited national technician exam as yourThe passing scores for thePTCEand ExCPT are eachcalculated in different waysprogram's final examination.and not by percentage.9. The minimum passing score for a final exam other than thePTCE or ExCPT is 75%. However, an option is to use proof of10. The Pharmacy Commission must be notified in writing or emailxChanges in director and/orprior to any significant changes to the program/ including changeother training personnel donot require resubmission ofin the Director, course content/ and time frames.the entire program forapproval.11. All student-specific records must either be retained on-siteThese records must be readilyXand kept for a minimum of 2 years, as well as be made availableretrievable.within 72 hours upon request.Additional requirements for OTJ programs:YesThe requirement for 12 hours1. The program consists of 520 total hours of supervised workexperience which includes: didactic instruction and 12 hours ofindividualized instruction provided when the trainer is not workingNox"on-line'. All work experience within this time frame must beof individualized instruction isspecific for pharmacieslicensed in WA.supervised by pharmacists and be part of the training programrequirements.2. The program must also include training on job functions thatare unique to a particular practice setting (eg, preparing parenteralAncillary personnel utilizationplans are required of allproducts; extemporaneous compounding; providing long termpharmacies licensed in WA.xcare services; etc.). These job functions must be documented on[RCWs -18.54.011,18.64A; &the ancillary utilization plans submitted for review.WACs - 246-863, -869, acv/defaulPage 2
t.htm3. The utilization plans for ancillary personnel are included/These plans must describe themanner in which ancillarynamely, pharmacy assistants and technicians. [See the webdocument on 'Developing a Pharmacy Technician Trainingpersonnel will be utilized. Thisxrequirement only applies toProgram' for resources.]pharmacies licensed in WA.Additional requirements for academic programs:YesNoYesNo1. The academic program consists of a minimum of 2 quartersequal to 30 quarter credits (or equivalent in semester hours) andincludes a mandatory externship of a minimum of 160 hours.2. The vocational program consists of a minimum of 800 hours ofinstruction and includes a mandatory externship of a minimum of160 hours.3. A comprehensive training manual is provided and includes thefollowing: list of faculty (names, licenses, training experience/ &program responsibilities); institutional policies & procedures;description of the Advisory Committee functions & list ofmembers; complete curriculum description & goals; training andtesting methods; description of facilities (eg, drug preparationlabs, computer labs/ etc.) & equipment used; description of thequality assurance program; and anything else relevant to theprogram and its administration and operations.4. The externship is described by practice site and number ofhours spent at each site, as well as description of tasks/expectations and required outcomes. Students in externships areevaluated by their externship site supervisor and their academicprogram instructor (based on a midterm and final clinicalevaluation form, as well as the student's work reports, attendanceand performance). Students evaluate their externship experienceand include a self-evaluation of each experience. The program'spolicy and procedure for dealing with negative evaluations ofstudents and by students is included.5. Program requirements and expectations are included with adescription of what constitutes misconduct and how it is handled.One example would be the criteria for expulsion from theprogram.6. If the vocational or academic institution is accredited by anaccreditation organization and/or licensed in a state, provide thisinformation.Additional requirements for online programs:1. Online programs must meet the same requirements asacademic programs.2. Program staff must be available to students on a 24-hour basisINCLUDE THE POLICY &daily/ with a policy & procedure in places for this.PROCEDURE FOR THIS.Page 3
ADDITIONAL REQUIREMENTS1. All programs are approved for a 5-year period and must be submitted for renewal before theirexpiration date. Typically programs that are submitted for renewal do not have to be presented ata board meeting for re-approval. However, if such a program is completely revamped/ adetermination will be made if formal board approval will be necessary/ at which time your programwould be notified.2. For OJT programs offered through pharmacies that are licensed in Washington and foracademic/vocational programs based in Washington, the documented director (or delegates) of atraining program must sign the 'Director's Certification". The director may designate delegates whocan sign this section of the application on his or her behalf, but a letter must be submitted to theboard by the director of the program stating who these delegates are and the effective dates. Anychanges to this document must be submitted in writing. If either a director's or delegate s namesare not on record with the board/ this will cause delays in the processing of applications.3. For pharmacies licensed in Washington, you must maintain an on-site file containing alldocumentation related to your approved technician training program/ including your most currentapproved ancillary utilization plans. This documentation will be requested as part of the inspectionprocess.4. Anyone who works in a pharmacy in WA must be licensed in WA. Trainees must first be licensed aspharmacy assistants and can only work astechnicians-in-trainingwhen they are being trained!Trainees cannot /fill in/ as technicians 'as needed7. Their work experience must be part of theapproved training program. And/ since proof of passing one of the NCCA-accredited nationalcertification exams is a requirement for licensure, trainees should be preparing for an exam whilethey're in training. The training program should be preparing them to take an exam. The nationalexam should be taken sooner rather than later/ meaning that your trainee can t be a tech-in-trainingindefinitely/ especially after they have completed the training program. At the latest/ traineesshould be ready to take a national exam when they have just completed a training program.5. Always remember to access the Board of Pharmacy website for the most current pharmacytechnician or assistant applications/ as the applications are periodically updated. The same appliesfor the most current information on Board of Pharmacy laws/ rules/ policies/ guidelines/ and the like.6. Training programs that are reviewed as part of a specific applicant's application process will only beapproved for that applicant. Out-of-state training programs that are interested in obtaining boardapproval must submit all the documentation requirements listed in the review form above./Vote; 'Formal' academic programs include the following settings: universities; community colleges; technical coSfeges;technical/community colleges; vocational/technica! schools. These are institutional-based programs, whereas OJTprograms are employer-based.Page 4
orms.htm - Pharmacist Preceptor ApplicationPacket and Experiential Training Manual.NEW REQUIREMENT FOR ALL TRAINING PROGRAMS APPROVED in WASHINGTONCultural Competency ResourcesThe legislature finds that it shall be a priority for the state to develop the knowledge, attitudes/ andpractice skills of health professionals and those working with diverse populations to achieve a greaterunderstanding of the relationship between culture and health and gender and health. By July 1, 2008,eachprogram with a curriculum to train health professionals for employment in a profession credentialed by adisciplining authority under chapter 18.130 RCW shall integrate into the curriculum instruction inmulticultural health as part of its basic education preparation curriculum.The Washington State Department of Health (department) is pleased to announce a new resource to helphealth care providers serving diverse populations of patients. A law passed in 2006 requiring all health careproviders licensed by the department to receive multicultural health awareness education and training. TheCultural Competency in Health Services and Care-A Guide for Health Care Providers is a tool in that effort.The law did not mandate anything more specific than this. There are no requirements for how the trainingis conducted, what resources should be used/ and number of contact hours or credits. There are manyresources for this. A sampling of resources is listed on the review form.This guide is intended to increase the knowledge/ understanding/ and skills of those who provide healthcare in cross-cultural situations. The guide is available on our Web page. We hope it will broaden yourawareness of health disparities/ provide a better understanding of why cultural competency is important,and illustrate some of the resources available to you. There are several online resources that offercontinuing education credits. There are also resources with important information and statistics on thepopulations you serve.Page 5
(' e3SiRECEIVEDWhitestone Pharmacylfct kiftft[» tad 316SWhiteomb\", NOV 1 l 20t9Tonasket,WA 98855TRNG.TG.61022062-PTECOPharmacy Quality AssuranceCommissionPO Box 47877Olympia, WA 98504-7863.DOH/HSQA/OCS360.236-4700Pharmacy TechnicianEducation and Training Program Approval FormThe complete program of study including resource materials, content of instruction, and detailed programadministration must accompany this application as well as a description of the criteria for admission orselection into the training program, and details on how the program will measure the student's proficiency.Application TypeRenewalCheck OneQ AssociationD Limited PartnershipQ Corporation[3 Municipality (City)D Public Hospital DistrictQ Sole ProprietorD Federal Government AgencyD Municipality (County)D State Government Agency[3 Limited Liability CompanyQ Limited Liability PartnershipD Non-profit Corporationa Tribal Government Agencyd TrustD Partnership1- Demographic InformationUBI#Federal Tax ID (FEIN)#84-2806426604483488Legal Owner/Operator NameNOCP LLCMailing AddressPO 00x711CrtyZip CodeStateWATonasketPhone (enter 10 digital98855Cell (enter 10 digit #)CountyOkanoganFax (enter 10 digit #)(5091486-9099(509)486-9120Legal Name of Institution or Emptoyer-based ProgramWhitestone PharmacyPhysical Address316 S Whitcomb AveCityTonasketFacility Phone (enter 10 digit #)StateZip CodeWACell (enter 10 digit #)98855f 509) 486-9099StateTonasketWA'Zip CodeWeb AddressEmail addressOkanooanFax (enter 10 digit #)(5091486-9120Mailing AddressPO Box 711CityCounty98855CountyOkanogan WhitestoneRx@amail.comDOH 690-279 Moy 2014Page 1 of 3
2- Type off ProgramPlease check which type of pharmacy technician education and training program or schoolD Formal/Academlc Training B On-the-job Training at a licensed pharmacy [ ] Vocational TratningQ Military Training Q Other, explain3. Contact InformationName of Contact PersonPhysical AddressTideMichael SteinmanPharmacist in Charge/Owner316SWhitcombAveCityZip CodeStateWATonasketEmail AddressCounty98855OkanoganPhone (enter 10 digit #)(5091991-4260Whiteston8Rx@amait.com4. Program Director InformationAttached addttjonal pages if the training program uses multiple directors.Name of Program Director.Michael SteinmanTltiePharmacist in Charae/OwnerPharmacist Credential NumberPreceptor Certification NumberPHOOM4137PH60090619Physical Address316SWhitcombAveCityZip CodeStateTonasketEmail AddressWACountyOkanoaan98855Phone (enter 10 digit #){509)991-4260WhitestoneRxfitamall.com5. Additional Pharmacies and Program DirectorsList all pharmacies associated with this training program.Pharmacy Name and AddressPharmacy License #Proflram DirectorPharmacist's License #REC&IVEDNOV 1 li?ni!)DOH/HSlQA/OCBDOH 690-279 May 2014Page 2 of 3
6. SignatureI certify that I have received, read, understood, and agree to comply with state laws and rules regulating educationand training programs. I also certify that the information herein submitted is true to the best of my knowledge andbelief.1/ /'fimDlr' Y\\ cha-cA S tAnywo Print NamoDatePhA m i dw /O nerPrint TWOAdditional Forms and ResourcesPharmacy WebpaaeGuidelines to ImplementationRECEIVEDNOV 1 ti ?(119DOH/HSQA/OCSDON 690-279 May 2014Paga3of3
Pharmacy Technician Training Program2019Whitestone Pharmacy316SWhitcombAveTonasket, WA 98855RECEIVEDNOV l ** ?nwDOH/HSQA/OCS
Section 1: Director & Other InstructorsDirector:Michael Steinman WA Pharmacy License: PH00044137Pharmacist Preceptor# PH60090619Whitestone PharmacyTonasket.WA 98855(509)486-9120Education:University of Montana Skaggs School of Pharmacy, PharmD 2001Experience Instructional and Professional:Michael has worked in retail pharmacy since January 2001. He has worked in big chain storesas well as in independent pharmacies. In 2009. while working at Rite Aid in Spokane heobtained his preceptor license and trained interns and technicians. He began working inindependent pharmacies in 2014 and recently renewed his preceptor license so he can provideneeded training in our rural area.Daily interaction and one-on-one patient and physician instruction on all aspects of drug use;ranging from proper use. dosage, interactions, and storage to clinical phamnacologyandtoxicologyas well as therapeutics.Patients and physicians are from Orovilte, Tonasket and surrounding areas including, but notlimited to Omak, Chesaw, Loomis. Havillah, and rural North Okanogan County.RECEIVEDNOV i ?ni?DOH/HSQA/OCS
Section II: FacilityWhitestone Pharmacy Class A Pharmacy316 S Whitcomb Ave Pharmacy License # PHAR.CF.61006869Tonasket, WA 98855(509)486-9120Rural community pharmacy serving Tonasket and surrounding areas, including, but not limited toChesaw, Oroville. Loomis, Havillah. and rural North Okanogan County.Employees include: Pharmacists, Pharmacy AssistantsPharmacy provides services for traditional pharmacy customers, over the counter selection, adultfamily homes and compliance packaging.Ongoing interaction with other health care providers to maintain excellent patient care to includedisease state management, medication compliance, and medications therapy management.RECEIVEDNOV t li 7(11!)DOH/HSQA/OCS
RECEIVEDSection III: Reference Material gy Text to be used for reading assignments: DOH/HSQA/OCSBeale, Elaine. Math Calculations for Pharmacy Technicians. 3U1 edition. SlLouis, MO: Etsevier,2019.Beardsley R, Kimberlin C, Tindall W. Communication Skills in Pharmacy Practice. 6ul edition.Philadelphia. PA: Lippincott Williams & Wilkins. 2012.dark, Kelly. Achieving Cultural Competency and its Role in Pharmacy. Retrieved ompetencynoanswersnocomments.pdfDanielson, Jennifer. Pharmapokxiv Essentials. StPauI, MN: Paradigm Publishing, 2011.Davis, Karen. Pharmacy Management Software for Pharmacy Technicians. 21U1 edition. St.Louis,MO: Mosby tnc an affiliate of Elsevier, 2012.Davis. Karen & Guerra. Anthony. Mosbv's Pharmacy Technician Principles and Practice. 5uledition. St.Louis. MO: Elsevier, Inc., 2019.Liles, Janet McGregorand Newby,CyntNa. Medical Insurance for Pharmacy Technicians. NewYork. NY: McGraw Hill Higher Education, 2010.Strandberg, Kenneth. Essentials of Law and Ethics for Pharmacy Technioians .fidiliQrL BocaRaton, FL CRC Press Taylor & Francis group, 2012.Washington State Department of Health. (2014). KNOW: HIV Prevention Education. ments/Pubs/410-007-KNOWCurricutum.pdfResource Materials:Drugs.com: Prescription drug information, Interactions & side effects (2019). www.drugs.comEpocrates: Medical Reference App (2019). www.epocrates.comFederal Regulations and Codified Controlled Substance Act- Title 21 CFR. Part cfr/index.html.Gilleo, Robbyn. PTCB Exam Prep Review Book. 2019-2020 edition. Ascenda Test Prep, 2018.Hasten P, Jom J. Top 100 Drug fnteraction. the 2008 edition. Freeland, WA: H&H Publications,2008Jellin JM, Bate F, Hitchens K, et al. Natural Medicines Comprehensive Database 3rd edition.Stockton CA: Therapeutic Research Facility, 2000.
Mackowiak, Elaine. Essentials of NonprescriDtion Medications and DevicesGumee, IL: Pharmaceutical Press, 2010.Marderosian AD, Beutler JA. ed. Review of Natural Products, St Louis, MO: Walters KtowerHealth, 2011.McGraw, Deven, Cabral-Daniels, Rene S & Washington, Vindell. July 2017. An Individual'sRight to Access and Obtain Their Health Information Under HIPAA. Refrieved c acdmaart ocr-hhs 876110Merck Manual Professional Version tm source ABC&utm medium GNPU&utm campaian ABCGNPUNational Center for Cultural Competence (2019). https://nccc.georgetown.edu/irKlex.phpPharmacy Technician Certification Board: http://www.ptcb.orgState of Washington Statues. Rules, and Regulations Governing Practice of Pharmacy. aws.asoxThe Washington State Board of Pharmacy and the National Association of Boards of Pharmacy,quarteriy /Newsletter.aspxOnline Trainings:BIoodbome Pathogens in Pharmacy. 2019. Good Neighbor Pharmacy University;gnpuleamercommunity.comH1PAA Training for Pharmacy. 2019. Good Neighbor Pharmacy University;gnpu.leamercommunity.comHIV/AIDS Prevention and Education Course -aids-4-unitsMedicare C & D Fraud. Waste. Abuse and Comptiance Training. 2019. Good NeighborPharmacy University; gnpuleamercommunity.comOSHA- HazCom and SDS Standards: The GHS Changes. 2019. Good Neighbor PharmacyUnviersity; gnpuleamercommnity.comPeriodicals: RECEIVEDPharmacists Letter. Stockton, CA, month"—"1""'"' NOV 1 7019DOH/HSQA/OCS
Section IV: Instruction and Program Administration1. Program Administration1. Type: On the job training2. Number of Candidates to be trained: 2 and not more than 8 during a 1 year period.1. Each candidate must submit proof of high school graduation or GED2. Each candidate must complete a background check3. Each candidate must obtain a Pharmacy Assistant license prior to being acceptedinto the program.3. Time to complete program: maximum of 12 months4. Format of training1. Reading assignments2. Discussion with Pharmacist - at least 15hours outside of pharmacy setting whichis devoted to program instruction3. Supervised experience and application4. Evaluation5. Evaluation1. Following completion of each topic an oral, written, and/or practical examinationwill be administered by the instructor2. PtTarmacy technician function checklists from the Pharmacy Certified TechnicianTraining Manual can be used for examination on topics covered in that manual.3. Instructor will document successful completion of examination4. At the completion of the training Pharmacy Certified Technician board exam will betaken1. A trainee must receive a passing score of at least 75% on all exams includingthe board exam.5. Evaluation records will be retained at the store fora minimumofZ years for eachtrainee.6. Any significant changes in the program including but not limited to a change indirector, course content, time frames or admission requirements will be reported to thePharmacy Commission prior to the change.RECEIVEDNOV I 'I 7DNDOH/HSQA/OCS
Section V: Course OutlineA. Introduction to Pharmacy Practicehlours1.HIPAA Training12. HIWAIDS Training 3. Orientation to general store duties154. Orientation to pharmacy practice205. Orientation to pharmacy technician duties,20licensing requirements (national & state), licenserenewal, ad completion of training program6. Duties in a small community pharmacy107. Duties in an institutional pharmacy58. Pharmacy Law209, Introduction to Computer Systems3010. Over the Counter Drugs1511. Nursing Home and other long term care facilities512. Cultural Competency in Health Services & Care5150B. Pharmacy Terminology and BasicPharmaceutics1. Pharmaceutical compounding, including theory ofbasic sterile and non-sterile compounding102. Terminology, symbols, abbreviations, and20computer applications3. Weights, measures, and calculations204. Routes of administration and dosage forms105. Prescription and patient medications recordcomponents106. Automation; including basic routine, maintenance,5 RECEIVEDmonitoring inventory, filling machine, benefits ofautomation, and safety aspects7. Compliance packaging, including reasons for use,NOV !'» ?ni95law, labeling, and different types80DOH/HSQA/OCS
C. Introduction to Pharmacology1. Introduction to drug action42. Peripheral nervous system43. Nervous system disorders44. Psychiatric disorders45. Pain and inflammation46. Cardiac function47. Blood disorders48. Gastrointestinal tract function49. Nutritional deficiencies12. Respiratory function444413. Cancer414. Infectious disease415. HIV/AIDS416. Musculoskeletal System410. Renal System11 .Endocrine disorders64D. Specific Task Training3. Special class drugs2010104. Processing drug order55. Telephone Procedure and Communication151. Receiving, stocking, ordering merchandise2. Inventory of merchandise60Individual DiscussionSupervised On the Job experienceTotal Hours15160529RECEIVEDNOV I (» 7019DOH/HSQA/OCS
Section VI: Completion RecordSectionNumber of HoursPharmacy Practice1501.HIPPA Training12. HIV/AIDS Training43. Orientation to general store duties154. Orientation to pharmacy practice20Date of Completion5, Orientation to pharmacy technician duties, 20licensing requirements (national & state),license renewal, and completion of trainingprogram6. Duties in small community pharmacy107. Duties in institutional pharmacy58. Pharmacy Law209. Introduction to computer systems3010, Over the counter drugs1511. Nursing home and other long term care5facilities12. Cultural Competency in Health Services& Care5Pharmacy Terminology and Basic80Phamnaceutics1, Pharmaceutical compounding, including10theory of basic sterile and nonsterilecompounding2. Terminology, symbols abbreviations, and20computer applications3. Weights, measures, and calculations204. Routes of administration and dosage10forms5. Prescription and patient medications10record components6. Automation; including basic routine,maintenance, monitoring inventory, fillingmachine, benefits of automation, and safetyaspects51 yDOH/HSQA/OCS
7. Compliance packaging, including reasons foruse. law, labeling, and different types5SectionNumber ofDate of CompletionHoursIntroduction to Pharmacology641. Introduction to drug action42. Peripheral nervous system43. Nervous system disorders44. Psychiatric disorders45. Pain and inflammation46. Cardiac function47. Blood disorders48. Gastrointestinal tract function49. Nutritional deficiencies410. Herbal and homeopathic411. Endocrine disorders412. Respiratory function413. Cancer414. Infectious Disease415. HIV/AIDS416. Poisonings4Specific Task Training601. Receiving, stocking, orderingmerchandise202. Inventory of merchandise103. Special class drugs104. Processing drug order55. Telephone Procedure and Communication15Individual Discussion15RECEIVEDSupervised On the Job Experience160NOV 1 'I 7D19DOH/HSQA/OCS
Pharmacy Assistant Utilization PlanWhitestone PharmacyI. Maintains assigned work areas and equipment in a clean and orderty condition.2. Files completed prescriptions alpbabetically on the shclffor patient pick up3. Hands out refills when specifically requested todo so by a phamiacist where no counseling isdeemed necessary*4, Files and retrieves various pharmacy records as required5. Places.reccived. unpacks and stores drug orders6. Handles incoming and outgoing nonprofessional phone calls regarding the following:6.1. Inquiries concerning price infonnation6.2. Inquiries from patients asking how many refills are remaining.6.3. Inquiries from patients asking if one or more oflheir prescriptions are refillable6.4. Calls placed to a physician's office requesting refill authorization:a) Refill requests shall be made stating the patienfs name. medication strength, number ofdoses an date of prior refillsb) Any additional inquires by (he office concerning the prescription must be referred to thepharmacist.6.5. Calls received from a physician's office authorizing refills providing there are nochanges in the prescription.6.6. Calls (rom patients requesting refills using their prescription number6.7. Inquiries regarding business hours and delivery services.6.8. Inquiries dealing with ordering of drugs and supplies from wholesalers anddistributors.6.9. Inquiries regarding the availability of goods and services. These inquiries mightrequire transferring the call to another person.7. Handles the jfront counter and operates the cash register8. Counts and/or pours from stock bottles for individual prescriptions. This function is performedunder the direct supervision of a licensed Pharmacist and the accuracy of the prescription contentsis checked and initialed by a licensed Phannacist9. May generate labels for refill prescriptions only If there are no changes in the prescription beingrefilled.RECEIVEDNOV 1 ?fHBDOH/HSQA/OCS
RECEIVEDPhannacy Technician Utilization Plan NOV 1 '* 70WWhitestonePhamiacy DOHWSQA/OCS1. Places, received, unpacks and stores drug orders.2. Files and retrieves various pharmacy records as required3. Files completed prescriptions alphabetically on the shelf for patient pickup.'4. Hands out refills when specifically requested todo so by a pharmacist where no counseling isdeemed necessary.5. Maintains assigned work areas and equipment in a clean and orderly condition.6. Handles non-professionat phone call to and from the following:6.1. Inquiries concerning price mfonnation6.2. Patients requesting refill of a prescription by number6.3. Calls to physician's oflRce requesting refill authorization.a) Refill requests shall be made
Jan 31, 2020 · pass an approved national pharmacy technician certification examination, such that the trainee successfully passes prior to license application. 2. Prior to starting an OJT training program in Washington, the trainee is required to show proof of high school graduation or
