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Lean Six งกฤษ (BSI)Website: bsigroup.com/en-th l LINE ID: @bsithailand l Email: infothai@bsigroup.comต ้องการข ้อมูลเพิม่ เติม: โปรดติดต่อ ส่วนงานอบรม คุณปุ๊ก MB: 089-113-2236, คุณฟิ ลม์ MB: 097-974-4366
Lean Six Sigma – Business ImprovementWhat is Lean Six Sigma?Lean Six Sigma is a two staged business approach to continual improvementwhich focuses on reducing waste and product variation from manufacturing,service or design processes. Lean refers to maximizing customer value andminimizing waste; creating more value for customers with less wasted resources.Six Sigma is the on-going effort to continually reduce process and productvariation through a defined project approach.Combined, the two approaches drive continual improvement, buildinga philosophy that is the foundation of all effective management systemsand any business that wants to grow and progress for the future.What are the benefits of Lean Six Sigma?The on-going principles Lean Six Sigma can instil into your organization can resultin numerous benefits to both internal and external stakeholders, including: Increased customer andemployee satisfaction Enhanced reputation Increased competitive advantage Reduced costs Improved staff morale Retained businessContentsWhat is DMAIC. . . . . . . . . . . . . . . . . . . . . . . . . . . .3Lean Six Sigma training courses. . . . . . . . . . .4Our training options . . . . . . . . . . . . . . . . . . . . . .6Case study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Certification requirements. . . . . . . . . . . . . . . .102Interested in Lean Six Sigma training? Call 44 845 619 5371
bsigroup.comWhat is DMAIC?DMAIC is at the core of Lean Six Sigma and standsfor Define, Measure, Analyse, Improve and Control.Define the problem, the voice ofthe customer and the project goalsMeasure the key aspects of the currentprocess and collect the relevant dataAnalyse the data to investigate and verifycause-and-effect relationships. Seek outroot cause of the defect under investigationImprove or optimize the currentprocess based upon data analysisControl the future state processto ensure any deviations are correctedbefore they result in defects“Our recent experience of working closely with BSIto deliver bespoke-incompany training has beenexcellent. The commitment and enthusiasm shownby the BSI team to understand our business andthen design the training package was commendable.The trainers were knowledgeable, friendly and theyadapted their delivery style according to the group.The post training support to embed the learninghas also been outstanding.”Vikas Joshi, Continuous Improvement, Coca Cola3
Lean Six Sigma – Business ImprovementOur training optionsPublic:Off the shelf:Tailored:Choose from one of our setdates running throughout theyear at a range of first classvenues across the UK.Select a course from our LeanSix Sigma training modulesand we can deliver it at yourpremises or at a venue ofyour choice.We can provide tailored trainingbased around your specificrequirements, offering a costeffective, flexible solution fortraining larger numbers.Exclusive to In-company:The shorter courses below are ideal for organizations thatwant to understand more about Business Improvementand the benefits that a business can gain.Failure modules and effects analysisStructured problem solvingGet to grips with seven basic tools thatwill help you solve problems permanently.This two-day workshop uses a step bystep approach to solving and preventingrecurring problems. Learn to apply eachproblem solving tool effectively througha workshop based approach.Lean SixSigmaCustomer focus using qualityfunction deploymentThis course helps you put thecustomer back into the heart of yourbusiness. And once your products,processes and services are designedand delivered with your customersin mind, you will use your time andresources more effectively to achievecustomer satisfaction. This two-daycourse will show you effective waysto identify your customers’ needsand ways to meet these.4Identify and investigate weaknesses orpotential system failures in your manufacturingprocesses, and find solutions. FMEA (Failuremodules and effects analysis) is usedto evaluate and manage product andprocess design risk and this course outlinesa structured approach preventing recurringissues. This one-day course is designedfor those involved in process, productand service design or specification.Six Sigma Yellow BeltsThe Six Sigma Yellow Belts provides a greatstarting point for those who will be involvedin a Six Sigma initiative or who work inan organization where it’s approach isbeing introduced.Statistics process controlTake action before mistakes happen withstatistical process control. This techniqueallows you to track performance on areal-time basis – giving you the opportunityto take corrective action before systemfailure occurs. The two-day course isdesigned for anyone interested in learningto use statistics process control withintheir business.Interested in Lean Six Sigma training? Call 44 845 619 5371 An introduction to Six Sigma Problem solving using basic tools The DMAIC (Define, Measure, Analyse,Improve, Control)Processes for operationaland transactional businesses. Understanding data usingbasic statistics Ideas generation and selection Control plans
bsigroup.comTraining with BSIBSI offer a unique solution which splits training into manufacturing and service sectors.The tools which are used in Lean Six Sigma are applied differently to each industry,ensuring that the right results are achieved for you and your organization.Manufacturing based Lean Six Sigma Training is used in theoperational environment to reduce variation in process output.The customer is the focus of attention, and improvement activitiesare focused on those areas which will produce the largest benefitin terms of customer satisfaction.Service based Lean Six Sigma is used to reduce variationin administrative or service related processes. A commontarget of transactional projects is to reduce processing time,which results in increased customer satisfaction and greatlyimproved efficiency.Why train with BSI?Invest in training with BSI and we will make an investment in you,ensuring you receive an on-going level of support to help youreach your goals. BSI split Lean Six Sigma by sector, ensuring you receivetraining most appropriate to your requirements If you have already completed training on Lean Six Sigmaand just need certification, we can also provide this for you Our training is delivered by a team of expert Master Black Belttutors with years of experience Certification is free with Green and Black Belt training– enhance your credentials with the Kitemark BSI are a global superbrand, the number 1 certification bodyin the UK and US with training recognized across 147 countries All of our courses can be delivered in-company, or bespoketo suit your specific requirements Free project mentoring support for all delegates is providedby the tutor. In most cases the benefits from the course projectwill deliver savings for the organisation many times in excessof the course fee5
Lean Six Sigma – Business ImprovementLean Six Sigma trainingcourses with BSIOur Lean Six Sigma training courses are led by our team of expert tutors,who are qualified as Master Black Belts, with years of professional experience.We offer a range of courses to help you in your journey to becoming a fullyqualified Six Sigma professional.An Introduction to Lean Six SigmaLean PractitionerThis one day course will provide a concise overview of the Six Sigmaprocess and an understanding of the DMAIC process and how itcan improve your business. You will gain a taster of the tools andtechniques required to analyse and improve your business processes.Our four day course will teach you how to evaluate organizationalreadiness, identify potential benefits, prepare a business case andplan an effective deployment strategy.Who should attend? Lean Practitioners CEOs, Directors and Senior Managers Senior Managers wanting a more in depth understandingof Lean methodologies Those responsible for evaluating or implementingcontinual improvement projectsWhat’s included?8 CPD points, a certificate of attendance, course notesand a 250 voucher towards further Lean Six SigmaBSI training courses.6Interested in Lean Six Sigma training? Call 44 845 619 5371Who should attend?What’s included?32 CPD points, a certificate of attendance alongand a set of course notes.
bsigroup.comGreen BeltsOur 10 day programme is delivered by a Master Black BeltTutor, in two 5 day modules with one month in betweento enable you to apply your skills within your business.Black BeltsUpon successful completion of the Green Beltcourse you can progress to Black Belt status.Green Belts will play a pivotal role in problem solvingand achieving process excellence.Black Belts will be responsible for leadingteams of Green Belts and will managecontinual improvement processes.What will I learn?What will I learn? Get to grips with the history and meaningof Lean Six Sigma Gain thorough understanding of Lean toolsand the DMAIC method Progress your understanding to apply Leantools including the DMAIC model Quickly identify areas where improvementscan be made Learn how to establish customer needsand measure performance Be confident in leading the applicationof DMAIC and Lean Develop skills to use analytics, mathematicalmodels and design techniques Establish customer needs and measurehow these are met Gain confidence and a professional qualification Further develop skills to use analytics,mathematical models and design techniquesWho should attend? Those with responsibility for improvingoperational performance Those with experience of improving operationalprocesses as part of a team Those with a desire to learn analytical methodsto problem solvingWho should attend? Those who wish to manage complexLean Six Sigma projects Those who wish to manage teams of Green Belts Those with some Lean Six Sigmaimprovement experienceFor more information and ourlist of training dates please visit:bsigroup.com/training7
BSI Training AcademyLean Practitioner (ISO 18404) training course1Essential information about the courseLean methods provide a simple and effective approachto identifying and removing waste in processes andthereby increasing the speed, efficiency and effectivenessof an organizations operations. Our Lean Practitionertraining course will give you experience of the approachesand tools of Lean that are used to affect continualimprovement.During this interactive and highly practical three-daycourse you’ll consider how best to implement theprinciples of Lean as well as practice many of the toolsand techniques of continual improvement such as theKaizen approach. You will discover how simple Lean toolsLevel12can be applied to improve employee engagement as wellas daily/weekly continual improvement.This course is ideal for anyone who wishes to build theirunderstanding and apply effective and structured Leancontinual improvement techniques and methodologies inorder to make step-change improvements in quality andefficiency in any organization large or small.Our expert tutors will make sure you complete the coursefeeling confident that you can apply the knowledge andimplement Lean methodologies as soon as you step backinside your organization.What you will cover during this three-day courseDay oneDay twoDay three Overview of course aim, Designing pull systems Using mistake proofing to Day In the Life Of (DILO)learning objectives and coursestructure Review of Lean Principles Value stream mapping (VSM) Using appropriate Leanmeasures Balancing operations andactivities Theory of constraints Process designenhance quality The visual workplace Process control plans Introduction to Total Productiveanalysis Problem solving methods Quick improvement and pilottesting 5S Workplace Organization Kaizen events Kaizen Lean simulation Lean continual improvement – Set up and changeover time Assessment preparation, course Daily improvement methods Lean Practitioner TechnicalMaintenancetechniquesreduction (SMED)communicating to managementreview and final questionsExaminationBook today at bsigroup.com/training
Lean Practitioner (ISO 18404) training courseWe want to make sure you have the best learning experience possible. That’s why we offer a range of trainingcourses to support the migration to the new standard. We create a positive learning environment so you retain theknowledge and acquire skills that will continue to be of use beyond the course.Make sure this is the right course for youThis is the course for you if:What is the course like?How will I benefit? Three days long Gain the confidence to apply Leanmethodologies and some of the keytools that are used in Leanorganizations You’ll receive comprehensivecourse materials to take away Correctly quantify processperformance and quickly implementimprovements where needed Develop professionally You want to apply Leanmethodologies to improve qualityand efficiencyIf you’re part of an organization,leading or working in a teamadopting Lean methodologies as achosen improvement methodologyLed by a BSI expert tutorRelaxed and comfortable learningenvironmentYou’re involved in implementing aquality management system suchas ISO 9001You’ve attended BSI’s Lean SixSigma Foundation Course andwant to take the next step in yourpersonal ‘Lean Journey’Network with likeminded peersReceive a BSI CertificateWhy invest in training from BSI?When you attend a BSI training course, our tutors are the best in the business. They’re truly passionate aboutsharing their knowledge and ensuring you learn. Trusted experts with years of hands-on and business experience,they bring the subject matter to life with relevant and contemporary examples.This could be a convenient and cost effectiveoption, especially if you have multiple delegates.Talk to one of our experts to find out more.Next steps with the BSI AcademyWant to learn more? You may be interested in:Six Sigma Green Belt (ISO 18404) trainingcourseOrganizational Change Practitioner(ISO 18404) training courseLean Leader (ISO 18404) training courseFind out more.Call: 44 (0)345 086 9000Email: training@bsigroup.comor visit: bsigroup.com/trainingBSI GroupKitemark CourtDavy Avenue, KnowlhillMilton Keynes, MK5 8PPT: 44 (0)345 086 9000E: training@bsigroup.combsigroup.com/training BSI GroupTraining delivered at your siteBSI/UK/1329/TR/0218/EN/GRPUpon successful completion of your course, you’ll receive an internationally recognized BSI certificate.
1Level12BSI Training AcademySix Sigma Green Belt (ISO 18404) training courseEssential information about the courseSix Sigma is an organizational approach to continualimprovement which focuses on minimizing thevariability of key process outcomes. It can be appliedto deliver results in organizations of all sizes in anysector.The Six Sigma Green Belt training course will provideyou with an understanding of Six Sigma Green Belttechnical tools and how they are applied. You will learnhow to select the appropriate statistical techniquescommonly applied at Six Sigma Green Belt level andhow to interpret the results from a number of coreanalytical tools.This intensive three-day course has been designedfor anyone who wants to learn how Six Sigma Greenbelt technical tools can be applied to continualimprovement work. Successful completion representsan important step towards becoming an ISO 18404Certified Six Sigma Green Belt.During this interactive and highly practical course youwill use Minitab 18 software which is commonly usedin Green Belt level business improvement projects. Ourexpert tutors will make sure you complete the coursefeeling confident that you can apply the knowledgeand implement continual improvement techniques assoon as you step back inside your organization.Upon successful completion of your course, you’ll receive an internationallyrecognized BSI certificate.12
Six Sigma Green Belt (ISO 18404) training courseWhat you will cover during this three-day courseDay oneDay twoDay three Welcome and introductions Overview of course aim, learning Welcome and refresh day one Welcome and refresh day twoobjectives and course structure DMAIC Phases and the use ofAnalytical and Graphical ToolsMeasure phase Introduction to Minitab 18 Basic Statistics Graphical Analysis Measurement Systems Analysis(Attribute Data) Attribute Agreement Analysis(AAA) Measurement Systems Analysis(Variable Data) Bias and Linearity (VariableData)learningAnalyse Phase Multi-Vari Charts Hypothesis Testing Concepts and Roadmap Variable Data Testing for Means Testing for Variance Key Concepts of ExperimentalDesign Testing for Medians Main Effects and Interactions Attribute Data Testing for Proportions Correlation Residuals Analysis andPrediction P Charts Design of Experiments (DOE) Running and Analysing FullFactorial Experiments Regression Analysis Gage Repeatability andReproducibility X-Bar/R Charts Implementing FMEANormality Testing Linear RegressionAttribute Data) I/MR ChartsImprove Phase Failure Mode and Effects Analysis(FMEA) Roadmap and Stages inProcess FMEA Stability Process Control (Variable andlearning Polynomial Regression Delegate project and day twocontent reviewControl Phase Control Phase Tools ISO 18404 CertificationCompetency Requirements Delegate Project and Day threeContent Review Assessment, course review andfinal questions Six Sigma Green Belt TechnicalExamination U Charts Process Capability Studies Capability Report (Cp, CpK, Pp,PpK) Capability ‘Six Pack’ Delegate project and day onecontent reviewBook today atbsigroup.com/training
Six Sigma Green Belt (ISO 18404) training courseWe want to make sure you have the best learning experience possible. That’s why we offer a range of trainingcourses from beginner to expert. We create a positive learning environment so you retain the knowledge andacquire skills that will continue to be of use beyond the course.Make sure this is the right course for you.This is the course for youif:What is the course like?How will I benefit? You’ve already attended our Three days long Be able to demonstrate aWhite, Yellow, and FoundationGreen Belt training courses(or equivalent) which are apre-requisite for attendance atthis course Led by a BSI expert tutor Relaxed and comfortablelearning environment You need to be able toselect and apply the correctanalytical and graphical toolsassociated with Six Sigma atGreen Belt level to help delivercontinual improvement work If you’re part of anorganization, leading orworking in a team adoptingSix Sigma as its chosenimprovement methodology You’re involved inimplementing a qualitymanagement system such asISO 9001robust knowledge of thecorrect use of objective datain improvement projects Start to develop thecompetencies required by ISO18404 You’ll receive comprehensivecourse materials to take away Develop professionally
Why invest in training from BSI?When you attend a BSI training course, our tutors are the best in the business. They’re truly passionate aboutsharing their knowledge and ensuring you learn. Trusted experts with years of hands-on and business experience,they bring the subject matter to life with relevant and contemporary examples.Training delivered at your siteThis could be a convenient and cost effectiveoption, especially if you have multiple delegates.Talk to one of our experts to find out moreNext steps with the BSI AcademyWant to learn more? You may be interested in:Organizational Change Practitioner (ISO 18404)- training course BSI GroupBSI/UK/1198/TR/1117/EN/GRPLean Practitioner (ISO 18404) – training courseFind out more.Call: 44 (0)345 086 9000Email: training@bsigroup.comor visit: bsigroup.com/trainingBSI GroupKitemark CourtDavy Avenue, KnowlhillMilton Keynes, MK5 8PPT: 44 (0)345 086 9000E: training@bsigroup.combsigroup.com/training
BSI Training AcademyLean Six Sigma Foundation Green Beltcontinual improvement training courseLevelEssential information about the courseLean Six Sigma is an organizational approach to continualimprovement which focuses on removing activities fromprocesses that add no value whilst minimizing the variabilityof key process outcomes.The Lean Six Sigma Foundation Green Belt continualimprovement training course will provide you with theskills to be able to use continual improvement techniquesto enhance levels of quality and efficiency within yourorganization. You will learn how to apply the DMAICapproach, the methodology behind Lean Six Sigma.1The course has been designed for anyone who anyone whowants to make step change improvements in quality andefficiency and is an excellent starting point on the pathwaytowards becoming an ISO 18404 Certified Six Sigma GreenBelt or Lean Practitioner.Having undertaken this interactive and highly practicalthree day course our expert tutors will ensure that you feelconfident that you apply the knowledge and implementcontinual improvement techniques as soon as you step backinside your organization.What you will cover during this three-day course Introduction, aims, objectives and course structureThe basics and principles of “Lean” Project scoping and definition (the Define phase) Process understanding and root cause analysis (theAnalyse phase) Developing and implementing solutions (the Improvephase) Process control and sustaining the gains (the Controlphase)“Plan, Do Check, Act” problem solvingValue added activities versus process wasteMapping the value streamPull systems and process flowWorkplace organization and visual managementError proofingThe basics and principles of ‘’Six Sigma (DMAIC)’’1Measurement and the use of data and statistics (theMeasure phase)Book today atbsigroup.com/trainingUpon successful completion of your course, you’ll receive an internationally recognized BSI certificate.2
Lean Six Sigma Foundation Green Beltcontinual improvement training courseWe want to make sure you have the best learning experience possible. That’s why we offer a range of trainingcourses from beginner to expert. We create a positive learning environment so you retain the knowledge andacquire skills that will continue to be of use beyond the course.Make sure this is the right course for you.This is the course for you if: You’ve already attended our White and Yellow Belt courses (or equivalent) which are a pre-requisite for attendance at this course You need to apply effective and structured continual improvement techniques and methodologies to improve quality and efficiency You’re part of an organization adopting Lean Six Sigma as its chosen improvement methodology and are leading or working in animprovement team You’re involved in implementing a quality management system such as ISO 9001 and want to gain knowledge on improvementtechniquesWhat is the course like? Three days long Led by a BSI expert tutor Relaxed and comfortable learning environment You’ll receive comprehensive course materials to take awayHow will I benefit? Gain confidence in explaining Lead Six Sigma frameworks forcontinual improvement Lead continual improvement teams through the DMAICprocess Develop professionallyNetwork with likeminded peersReceive a BSI CertificateWhy invest in training from BSI?This could be a convenient and cost effectiveoption, especially if you have multiple delegates.Talk to one of our experts to find out moreNext steps with the BSI AcademyWant to learn more? You may be interested in:Lean Practitioner (ISO18404) and Six SigmaGreen Belt (ISO18404) training courses;Organizational Change Practitioner - trainingcourseISO 9001:2015 Quality Management Requirements training courseBSI GroupKitemark CourtDavy Avenue, KnowlhillMilton Keynes, MK5 8PPT: 44 (0)345 086 9000E: training@bsigroup.combsigroup.com/trainingFind out more.Call: 44 (0)345 086 9000Email: training@bsigroup.comor visit: bsigroup.com/training BSI GroupTraining delivered at your siteBSI/UK/1195/TR/0717/EN/GRPWhen you attend a BSI training course, our tutors are the best in the business. They’re truly passionate aboutsharing their knowledge and ensuring you learn. Trusted experts with years of hands-on and business experience,they bring the subject matter to life with relevant and contemporary examples.
BSI Training AcademyLean Six Sigma White BeltIntroduction to Lean Six Sigma training courseLevelEssential information about the course1Lean Six Sigma is an organizational approach to continualimprovement which focuses on removing activities or itemsfrom processes that add no value whilst minimizing thevariability of key process outcomes.improvement techniques can help an organizationstreamline activities, reduce waste and develop processesthat consistently achieve or exceed customer targets andexpectations.This Lean Six Sigma white belt training course is anexcellent introductory level training course that givesdelegates an awareness and understanding of the basicconcepts of Lean Six Sigma.Packed with practical workshops, group discussions andclassroom learning, our expert tutors will make sure youcomplete the course feeling confident that you can applythe knowledge as soon as you step back inside yourorganization.It has been designed for those who want to learn howthe adoption of Lean and Six Sigma based continualOur course agendaAims, objectives and structure Lean Six Sigma methodology andthe benefits organizations can gain Why do we need to improve? Introduction to Lean and SixSigma Process waste and Processvariation Different types of data Measuring and interpreting data Roles Projects and objectives Close and final questions Process capability study: Analyseand Improve Phases Methodology Tools and structure Lean Six Sigma standards The relationship with ISO9001:2015 and QualityManagement Systems Process capability study:measure phaseKey Lean Six Sigma ideas and tools Customer focus Lean Six Sigma and othersystemsBenefits of data driven decisionmaking Internal, external, financial How to implement a Lean Six Sigmaprogramme Foundations and Criteria forSuccessBook today atbsigroup.com/training12
Lean Six Sigma White BeltIntroduction to Lean Six Sigma training courseWe want to make sure you have the best learning experience possible. That’s why we offer a range of trainingcourses from beginner to expert. We create a positive learning environment so you retain the knowledge andacquire skills that will continue to be of use beyond the course.Make sure this is the right course for you.This is the course for you if:What is the course like?How will I benefit? You are new to Lean Six Sigma One day long If you’re part of an organizationadopting Lean Six Sigma as itschosen improvement methodology Led by a BSI expert tutorGain confidence in explaining LeanSix Sigma the methodology andbenefits Relaxed and comfortable learningenvironment If you’re part of a team involved inLean Six Sigma implementation You’ll receive comprehensive coursematerials to take awayDemonstrate how Lean Six Sigmaaligns with other quality-basedsystemsYou’re involved in implementing aquality management system suchas ISO 9001 Develop professionally Network with likeminded peersReceive a BSI CertificateUpon successful completion of your course, you’ll receive an internationally recognized BSI certificate.Why invest in training from BSI?This could be a convenient and cost effectiveoption, especially if you have multiple delegates.Talk to one of our experts to find out moreNext steps with the BSI AcademyWant to learn more? You may be interested in:Lean Six Sigma Yellow Belt – Structuredproblem solving training courseLean Six Sigma Foundation Green Belt –Foundations of continual improvement trainingcourseBSI GroupKitemark CourtDavy Avenue, KnowlhillMilton Keynes, MK5 8PPT: 44 (0)345 086 9000E: training@bsigroup.combsigroup.com/trainingFind out more.Call: 44 (0)345 086 9000Email: training@bsigroup.comor visit: bsigroup.com/training BSI GroupTraining delivered at your siteBSI/UK/1143/TR/0717/EN/GRPWhen you attend a BSI training course, our tutors are the best in the business. They’re truly passionate aboutsharing their knowledge and ensuring you learn. Trusted experts with years of hands-on and business experience,they bring the subject matter to life with relevant and contemporary examples.
BSI Training AcademyLean Six Sigma Yellow BeltStructured problem solving training courseLevelEssential information about the courseIf you are involved in problem solving then this course willprovide you with a methodology the will help you adoptan effective, recognized and structured approach. You willlearn about the “eight step approach” and the seven basictools of quality so you can confidently apply them in yourorganization.Suitable for delegates from all levels of the organizationand from organizations large or small in any sector, itwill help you to solve real business problems that deliverimprovement and results.1This interactive one-day course delivered by expert tutorsis packed with practical workshops, group discussionsand classroom learning. It uses our accelerated learningapproach which increases learning by improving knowledgeretention and skill application. This helps give you a deeperunderstanding of the techniques and facilitates a greaterimpact on your job performanceOur course agendaAims, objectives and structure Introduction to problem solvingEight Step problem solving Define the problem Implement an interim action Acquire and analyse data Flow chartsSeven Basic tools [throughout theabove stages] Time Series Plots (ControlCharts) Check sheets Determine root cause Evaluate possible solutions Action plan and implement Pareto charts Verify the results Standardize and future actions HistogramsProblem solving and managementof
Lean Six Sigma – Business Improvement 6 Lean Six Sigma training courses with BSI Our Lean Six Sigma training courses are led by our team of expert tutors, who are qualified as Master Black Belts, with years of professional experience. We offer a range of courses to help you in your journey to becoming a
