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Lean Six SigmaA guide to businessimprovement and certification
Lean Six Sigma – Business ImprovementWhat is Lean Six Sigma?Lean Six Sigma is a two staged business approach to continual improvementwhich focuses on reducing waste and product variation from manufacturing,service or design processes. Lean refers to maximizing customer value andminimizing waste; creating more value for customers with less wasted resources.Six Sigma is the on-going effort to continually reduce process and productvariation through a defined project approach.Combined, the two approaches drive continual improvement, buildinga philosophy that is the foundation of all effective management systemsand any business that wants to grow and progress for the future.What are the benefits of Lean Six Sigma?The on-going principles Lean Six Sigma can instil into your organization can resultin numerous benefits to both internal and external stakeholders, including: Increased customer andemployee satisfaction Enhanced reputation Increased competitive advantage Reduced costs Improved staff morale Retained businessContentsWhat is DMAIC. . . . . . . . . . . . . . . . . . . . . . . . . . . .3Lean Six Sigma training courses. . . . . . . . . . .4Our training options . . . . . . . . . . . . . . . . . . . . . .6Case study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Certification requirements. . . . . . . . . . . . . . . .102Interested in Lean Six Sigma training? Call 44 845 619 5371
bsigroup.comWhat is DMAIC?DMAIC is at the core of Lean Six Sigma and standsfor Define, Measure, Analyse, Improve and Control.Define the problem, the voice ofthe customer and the project goalsMeasure the key aspects of the currentprocess and collect the relevant dataAnalyse the data to investigate and verifycause-and-effect relationships. Seek outroot cause of the defect under investigationImprove or optimize the currentprocess based upon data analysisControl the future state processto ensure any deviations are correctedbefore they result in defects“Our recent experience of working closely with BSIto deliver bespoke-incompany training has beenexcellent. The commitment and enthusiasm shownby the BSI team to understand our business andthen design the training package was commendable.The trainers were knowledgeable, friendly and theyadapted their delivery style according to the group.The post training support to embed the learninghas also been outstanding.”Vikas Joshi, Continuous Improvement, Coca Cola3
Lean Six Sigma – Business ImprovementOur training optionsPublic:Off the shelf:Tailored:Choose from one of our setdates running throughout theyear at a range of first classvenues across the UK.Select a course from our LeanSix Sigma training modulesand we can deliver it at yourpremises or at a venue ofyour choice.We can provide tailored trainingbased around your specificrequirements, offering a costeffective, flexible solution fortraining larger numbers.Exclusive to In-company:The shorter courses below are ideal for organizations thatwant to understand more about Business Improvementand the benefits that a business can gain.Failure modules and effects analysisStructured problem solvingGet to grips with seven basic tools thatwill help you solve problems permanently.This two-day workshop uses a step bystep approach to solving and preventingrecurring problems. Learn to apply eachproblem solving tool effectively througha workshop based approach.Lean SixSigmaCustomer focus using qualityfunction deploymentThis course helps you put thecustomer back into the heart of yourbusiness. And once your products,processes and services are designedand delivered with your customersin mind, you will use your time andresources more effectively to achievecustomer satisfaction. This two-daycourse will show you effective waysto identify your customers’ needsand ways to meet these.4Identify and investigate weaknesses orpotential system failures in your manufacturingprocesses, and find solutions. FMEA (Failuremodules and effects analysis) is usedto evaluate and manage product andprocess design risk and this course outlinesa structured approach preventing recurringissues. This one-day course is designedfor those involved in process, productand service design or specification.Six Sigma Yellow BeltsThe Six Sigma Yellow Belts provides a greatstarting point for those who will be involvedin a Six Sigma initiative or who work inan organization where it’s approach isbeing introduced.Statistics process controlTake action before mistakes happen withstatistical process control. This techniqueallows you to track performance on areal-time basis – giving you the opportunityto take corrective action before systemfailure occurs. The two-day course isdesigned for anyone interested in learningto use statistics process control withintheir business.Interested in Lean Six Sigma training? Call 44 845 619 5371 An introduction to Six Sigma Problem solving using basic tools The DMAIC (Define, Measure, Analyse,Improve, Control)Processes for operationaland transactional businesses. Understanding data usingbasic statistics Ideas generation and selection Control plans
bsigroup.comTraining with BSIBSI offer a unique solution which splits training into manufacturing and service sectors.The tools which are used in Lean Six Sigma are applied differently to each industry,ensuring that the right results are achieved for you and your organization.Manufacturing based Lean Six Sigma Training is used in theoperational environment to reduce variation in process output.The customer is the focus of attention, and improvement activitiesare focused on those areas which will produce the largest benefitin terms of customer satisfaction.Service based Lean Six Sigma is used to reduce variationin administrative or service related processes. A commontarget of transactional projects is to reduce processing time,which results in increased customer satisfaction and greatlyimproved efficiency.Why train with BSI?Invest in training with BSI and we will make an investment in you,ensuring you receive an on-going level of support to help youreach your goals. BSI split Lean Six Sigma by sector, ensuring you receivetraining most appropriate to your requirements If you have already completed training on Lean Six Sigmaand just need certification, we can also provide this for you Our training is delivered by a team of expert Master Black Belttutors with years of experience Certification is free with Green and Black Belt training– enhance your credentials with the Kitemark BSI are a global superbrand, the number 1 certification bodyin the UK and US with training recognized across 147 countries All of our courses can be delivered in-company, or bespoketo suit your specific requirements Free project mentoring support for all delegates is providedby the tutor. In most cases the benefits from the course projectwill deliver savings for the organisation many times in excessof the course fee5
Lean Six Sigma – Business ImprovementLean Six Sigma trainingcourses with BSIOur Lean Six Sigma training courses are led by our team of expert tutors,who are qualified as Master Black Belts, with years of professional experience.We offer a range of courses to help you in your journey to becoming a fullyqualified Six Sigma professional.An Introduction to Lean Six SigmaLean PractitionerThis one day course will provide a concise overview of the Six Sigmaprocess and an understanding of the DMAIC process and how itcan improve your business. You will gain a taster of the tools andtechniques required to analyse and improve your business processes.Our four day course will teach you how to evaluate organizationalreadiness, identify potential benefits, prepare a business case andplan an effective deployment strategy.Who should attend? Lean Practitioners CEOs, Directors and Senior Managers Senior Managers wanting a more in depth understandingof Lean methodologies Those responsible for evaluating or implementingcontinual improvement projectsWhat’s included?8 CPD points, a certificate of attendance, course notesand a 250 voucher towards further Lean Six SigmaBSI training courses.6Interested in Lean Six Sigma training? Call 44 845 619 5371Who should attend?What’s included?32 CPD points, a certificate of attendance alongand a set of course notes.
bsigroup.comGreen BeltsOur 10 day programme is delivered by a Master Black BeltTutor, in two 5 day modules with one month in betweento enable you to apply your skills within your business.Black BeltsUpon successful completion of the Green Beltcourse you can progress to Black Belt status.Green Belts will play a pivotal role in problem solvingand achieving process excellence.Black Belts will be responsible for leadingteams of Green Belts and will managecontinual improvement processes.What will I learn?What will I learn? Get to grips with the history and meaningof Lean Six Sigma Gain thorough understanding of Lean toolsand the DMAIC method Progress your understanding to apply Leantools including the DMAIC model Quickly identify areas where improvementscan be made Learn how to establish customer needsand measure performance Be confident in leading the applicationof DMAIC and Lean Develop skills to use analytics, mathematicalmodels and design techniques Establish customer needs and measurehow these are met Gain confidence and a professional qualification Further develop skills to use analytics,mathematical models and design techniquesWho should attend? Those with responsibility for improvingoperational performance Those with experience of improving operationalprocesses as part of a team Those with a desire to learn analytical methodsto problem solvingWho should attend? Those who wish to manage complexLean Six Sigma projects Those who wish to manage teams of Green Belts Those with some Lean Six Sigmaimprovement experienceFor more information and ourlist of training dates please visit:bsigroup.com/training7
Lean Six Sigma – Business ImprovementCase StudyIncident management and fleet services provider using Lean Six Sigmaimproves their business to the tune of 800K.Customer needsBenefits To increase efficiency Improved customer service and efficiency To stay ahead of the competition To improve employee skills Cost savings and cash flow improvements totalling 800,000 on purchase and sales invoicing project To measure return on investment for training Improved business processesBackgroundNeedsFMG Support is the UK’s largest independent incident preventionand fleet management services provider, with 25 years’ experienceunder its belt, dealing with over 250,000 incidents a year. The companyidentifies and corrects the causes of fleet incidents and inefficienciesto increase employee safety and commercial advantage.Many organizations are looking for ways to make the mostof greatly reduced training budgets. Approximately 900 managerssurveyed in a report from the Chartered Institute of PersonnelDevelopment agreed that even in uncertain financial timesthe need for a skilled workforce remains a priority. Seven outof ten managers also insist that learning and development isstill high on the agenda for them. With budgets being stretched,the sensible training option would be to choose techniquesthat will generate a higher return on investment, thus makingthe need for training easier to justify.FMG Support’s long-standing customers include LeasePlan,GE Capital, DHL, Asda and a number of police constabularies.FMG also works alongside insurance partners like Zurich, QBE,Allianz and Chartis and holds the National Vehicle RecoveryManager contract for the Highways Agency, helping to ensurethe safety and efficiency of the country’s strategic road network.In March 2008, the FMG Support Board secured a multi-millionpound investment from private equity firm Aberdeen AssetManagement to fund further market growth and innovation.8Interested in Lean Six Sigma training? Call 44 845 619 5371Lean Six Sigma training techniques were attractive to FMG Supportdue to its aim of increasing efficiency and staying one step aheadof its competitors. By collecting data which measures a return oninvestment, FMG Support is able to see in real terms how the trainingprogramme is benefiting the business. This is especially importantin the service and public sector industries where there has recentlybeen a lot of interest in Lean Six Sigma.
bsigroup.com“I was able to use my new Lean Six Sigmaskills and pass this on to the operationalteam who filtered it through the rest ofthe organization. This maximized thebenefits of my learning back into theorganization back into FMG.”Derek Robinson, Business ProcessImprovement ManagerOrganizations need to see that the training schemesthey are implementing are having an impact in line withthe overall business strategy and with Lean Six Sigmain particular, this is can be easily measured.Derek Robinson, Business Process Improvement Managerat FMG, completed the five stage improvement process tobecoming a certified Lean Six Sigma Black Belt over thecourse of one year. He is now able to pass on his new skillsto other members of the organization. “Lean Six Sigma isa shared learning scheme which enables me to pass onthe new skills that I have learned through the programme ontothe operational team who can then infiltrate it into the restof the organization. This ensures that the maximum numberof people can benefit from the training”.BenefitsSince completing the Lean Six Sigma training with BSI, Robinsonhas witnessed many internal and customer related benefits,most notably the cost savings and cash flow improvementstotalling 800,000 from a project involving purchase and salesinvoicing. Robinson was able to improve the processes in placeby bringing in web-based solutions which helped to speed up theprocess, improve customer service and increase overall efficiency.Robinson explains: “Several projects we have taken on since beingLean Six Sigma trained have improved significantly. The businessprocesses have become more polished, which in turn has resultedin significant savings for both the organization and our customers.In receiving Lean Six Sigma certification from BSI, we now havesomething tangible to show our customers which gives themthe added confidence in our ability to provide them with bestpossible service”.The Lean Six Sigma training programme relates to many businessaspects throughout a large number of industry sectors. Once amember of the organization becomes Lean Six Sigma Black Belttrained, they can help to instil the methodology throughout therest of the organization. This highlights the real value that LeanSix Sigma training can provide; proving that even in the currenteconomic downturn, gaining certification to a targeted trainingprogramme can see vast returns on investment and is by nomeans simply another training ‘fad’.BSI’s roleDerek Robinson decided that the internationally recognisedtraining programme from BSI Training was the most productiveroute to take by becoming Lean Six Sigma Black Belt trained.By gaining certification from a reputable company like BSI,Robinson also believed that adopting this training approachwould give the company a competitive edge whilst enablingit to service its clients to a much higher standard.Contact us to findout how BSI canhelp your businessmake excellencea habit.9
Lean Six Sigma – Business ImprovementLean Six SigmaCertificationLean Six Sigma certification is an opportunity to prove that the skillsyou have developed through completion of your training, project andexamination are rewarded with a globally recognized qualification.The cost of certification with BSI is free with our Green and Black Beltcourses and will provide confidence that existing and prospectiveemployees have achieved a high level of expertise in the use of Six Sigma.The information below will provide further guidance on the certificationprocess with BSI.How can I promote and use my Lean Six Sigma qualification?Exam requirementsHaving achieved BSI Lean Six Sigma certification you willreceive a Certificate of Achievement.What type of questions will there be?You will be able to enhance your personal credentials anduse the “Lean Six Sigma Certified” logo above to promoteyour achievement on your CV and personal stationery.How long does certification last for?The certificate does not have an expiry dateor require recertification.It is expected that successful delegates will continueto keep themselves updated through a continuingpersonal development programme.How can I apply for a certification exam?Application for the certification processand examination entry is available from BSI:Email: training@bsigroup.comTelephone: 44 845 619 537110Interested in Lean Six Sigma training? Call 44 845 619 5371There will be a mixture of multiple choice and detailedanswer questions including interpretation of data.How long will the exam last?The examination will last for 2 hours.Will I be allowed to bring reference material?This will be an open book examination.Where will the exam be held?At a BSI training venue or on your site.
bsigroup.comSupporting services to make the mostof your Lean Six Sigma programmeWe have designed a range of services to support your organization’sLean Six Sigma programme. Our highly skilled BSI Master Black Beltswill work in partnership with your business improvement professionalsand management team to complement your Lean Six Sigmadeployment and help you to reach your business improvement goals.These services include: Six Sigma Programme Management Planning and Facilitation of Project Implementation Business Performance Benchmarking & Process AnalysisTo find out more, please contact 44 845 619 537111
BSI/UK/256/TR/0713/en/DD BSI GroupBSI GroupKitemark CourtDavy Avenue, KnowlhillMilton Keynes, MK5 8PPUnited KingdomT: 44 845 619 5371E: training@bsigroup.combsigroup.com
Lean Six Sigma – Business Improvement 6 Lean Six Sigma training courses with BSI Our Lean Six Sigma training courses are led by our team of expert tutors, who are qualified as Master Black Belts, with years of professional experience. We offer a range of courses to help you in your journey to becoming a
