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United HealthcareCertification DetailsYesOnline Certification Required?Notes: United Healthcare has anumber of online modules that mustbe completed. It is extremelyimportant that all modules becompleted so that you are authorizedto sell all of United Healthcare’sMedicare products, including theAARP Medicare Supplement.NoFace to Face Certification Required?Notes: There is no face-to-facecertification required.YesAHIP or Gorman Required?Notes: United Healthcare does notrequire AHIP or Gorman.YesAHIP or Gorman Accepted for Some Modules?Notes: The completion of AHIP willallow the agent to bypass severalmodules that would otherwise berequired. UHC does not acceptGorman.NoReimburses the Cost for AHIP?Notes: United Healthcare will notreimburse for the cost of AHIP.IMPORTANT PHONE NUMBERS888-381-8581United Healthcare Agent Support Line- Call if you’ve forgotten or lost your login to United’swebsite, www.unitedhealthproducers.com
Certification User Guide2013 Launch: July 1, 2012.7.20.11PageConfidential property of UnitedHealth Group. For Agent use only.Do not distribute, reproduce, edit or delete any portion without the express permission of UnitedHealth Group.1
Table of ContentsLogging In. 3Registered Users . 3Accessing Courses and Certificates . 3Medicare Solutions Learning Center. 3Welcome Page . 3Navigation Panel . 4Certification Courses. 4Elective Courses . 4Invitation Only Courses . 5Evaluations. 5Certificates. 5Printing . 57.20.11PageConfidential property of UnitedHealth Group. For Agent use only.Do not distribute, reproduce, edit or delete any portion without the express permission of UnitedHealth Group.2
Logging InRegistered Users Go towww.UnitedHealthProducers.com Enter your username (agent ID) andpassword Click on GOFor log in or other assistance with theDistribution Portal, contact the Producer HelpDesk (PHD) at 888-381-8581. PHD operatinghours are Monday—Friday, 7a.m to 7p.m.CST (phone lines closed 10a.m.—11:30a.m.CST).Accessing Courses and CertificatesOnce you are logged into the DistributionPortal, click on the Learning Center buttonto access your courses and certificates.Medicare Solutions Learning CenterWelcome PageThe opening page of the Learning Center isthe Welcome Screen. This page providesdetails about the annual certificationrequirements and courses.This page also provides links to othersections of the Medicare Solutions programs.Each section is described below.7.20.11PageConfidential property of UnitedHealth Group. For Agent use only.Do not distribute, reproduce, edit or delete any portion without the express permission of UnitedHealth Group.3
Navigation PanelThe Welcome Page provides severalnavigation choices. Located on the left sideof the screen, you can select: Certifications Electives Courses Invitations-Only Courses EvaluationsCertification CoursesIn the Navigation Panel, click onCertifications to view your courses andcertifications by year. Each course has two required itemslisted: course and test. Review thecourse and then take the test.Prerequisite courses must be taken firstand in order.Product Certification courses should becompleted after the prerequisite courses.The course status and completion dateare provided on this screen.Once you are certified to sell a product,you will see a gold medallion next to thecompletion date column.Elective CoursesThere are additional courses available foryour further education. These are notrequired but are recommended to further youreducation. While not required they are highlyrecommended. They are listed in theElective Courses section.7.20.11PageConfidential property of UnitedHealth Group. For Agent use only.Do not distribute, reproduce, edit or delete any portion without the express permission of UnitedHealth Group.4
Invitation Only CoursesOn occasion, you may be required to take acourse that is not available to everyone. Ifyou are assigned a specific course, it will belisted in the Invitation Only section and mustbe completed.EvaluationsAfter you complete a course, an evaluationwill appear in the Evaluation section. Pleasetake a few minutes to complete theseevaluations so that we may learn andimprove from your comments.CertificatesUpon successful completion of a courseand test, a gold medallion will appear onyour development plan indicating you arecertified to sell the particular product.Open the certificate as needed byclicking on the medallion. Each certificateincludes the course name, agent nameand writing number, and date ofcertification. To print a copy of thecourse certificate, follow the instructionbelowPrintingTo print a copy of your certificate, click ontheicon.Note: Screen shots are for illustrative purposes only and are subject to change without notice.7.20.11PageConfidential property of UnitedHealth Group. For Agent use only.Do not distribute, reproduce, edit or delete any portion without the express permission of UnitedHealth Group.5
website, www.unitedhealthproducers.com 888-381-8581. Certification User Guide 2013 Launch: July 1, 2012 . 7.20.11 Page 1 Confidential property of UnitedHealth Group. For Agent use only. Do not distribute, reproduce, edit or delete any portion without the express permission of
