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DATA ANALYTICS & INSIGHTSCAPABILITIESWhere data augments intelligenceMay 2021TEKsystems Global Services, LLC ALL RIGHTS RESERVED.
Stay ahead of what’s nextFull-stack technology servicesAchieve version next, now, with TEKsystems Global Services Digital ExperienceAmp up your digital strategyData Analytics & InsightsMake decisions, not guessesDevOps & AutomationRun at the speed of ambitionCloud EnablementNot just cloud first,cloud everythingRisk & SecuritySteer clear of cyberthreatsthrough revolving regulationsTechnology OperationsYour ops, with more elasticity,dependability and opportunityEnterprise ApplicationsWork your apps. Realize theirtrue business potentialTelecom Design,Implementation & OperationsScalability, flexibility and efficiencyfor tomorrow’s wireless landscapeTEKsystems Global Services, LLC ALL RIGHTS RESERVED.2
Practice OverviewData Analytics & InsightsData Warehouse& Master DataManagementData Governance& QualityBig DataManagementAI & AdvancedAnalyticsInternet of ThingsCloud onCloud/HybridSolutionsTEKsystems Global Services, LLC ALL RIGHTS RESERVED.API ManagementSolutionsAI/ML IntegrationIOT Integration3
In good companyThrough our expertise and transformative partnerships, we work hand in hand with you to fullyleverage these platforms to optimize productivity, adoption and continuous innovation.Advanced ConsultingPartnerGCP TEKsystems Global Services, LLC ALL RIGHTS RESERVED.Gold Application Development PartnerGold Cloud Productivity PartnerGold Windows and DevicesSilver Cloud Platform PartnerSilver Microsoft Learning PartnerGold PartnerCT-6C Platinum Partner BI/EPM Partner Oracle’s R&D co-developmentpartner for BI productdevelopment4
Data Analytics &Insights5
Tools & Accelerators (TEKsystems IP)DATA ENGINEERINGDATA VISUALIZATIONData Warehousing EDW Accelerator DW Scanner OnPrem to Cloud DW Migration(Redshift)ETL Informatica Standard Checker Data Lineage / MetadataManagement ETL Conversion Tool ETL Genie Informatica to Talend (beta)Testing Test Automation Framew orkDocum entation SAP HANA – XML extractorRequirem ents Gathering Business Requirements GeneratorTableau Supply Chain Analytics HR Finance Bridge BIQA BI Assurer Re Assurer Path Finder Selenium Automation Framew orkData Quality Metric ValidatorBI On-Prem Solution TEK RapidsBI Cloud Solution TEK Apps LiteMigration Code migration automationTEKsystems Global Services, LLC ALL RIGHTS RESERVED.BIG DATAAI Based Fram ew ork TEKsystems.sAIgeData Ingestion,Processing, Consum ption Big Data IntegrationFramew ork (BDiF) Talend pow ered by Spark Teradata Warehousemigration Utility PySpark Pow eredby KubernetesIoT IoT Framew ork for ModernManufacturingData Science Predictive Analytics Tw itter Data Analysis6
TEKsystems.sAIgeCLOSED LOOPCONVERSATIONALASSISTANTPowered by TEKsystems.sAIge TEKsystems, Inc. ALL RIGHTS RESERVED.
TEKsystems.sAIgeAre you ready to make your move By 2022 - 72% of customerinteractions will involve an emergingtechnology such as machine-learningapplications, chatbots or mobilemessaging, up from 11% in 2017. Phone-based communication willdrop from 41% to 12% of overallcustomer service interactions, a humanagent will still be involved in 44% of allinteractions. TEKsystems, Inc. ALL RIGHTS RESERVED.8
TEKsystems.sAIgeOur Goal Technology driven dynamic support 25%* 30%*Deflection ofReduction inSupport RequestMean Time toResolve(1 Years post Go-Live) Existing application eco-system with“High User Adoption” Right balanced solution Virtual agents through AI augmentingand learning from Live agents Build Operate Transfer model* - This is based on our conservative estimate of migrating manual process with automation and AI.However we will provide close to perfect number after our pre-engagement assessment TEKsystems, Inc. ALL RIGHTS RESERVED.9
TEKsystems.sAIgeOur Services powered by TEKsystems.sAIgeDynamic Workplace Servicesdelivered by TEKsystems1.2.3.4.Service Desk – L1, L2Field ServiceHardware DepotDeskside SupportB2C – External CustomerSupportInternal OperationalSupport1. Lead Generation2. Customer Service1.2.3.4.3. Product FAQ’sHR BenefitsPayrollFinanceAnalytics TEKsystems, Inc. ALL RIGHTS RESERVED.10
TEKsystems.sAIgeWHAT WE DOTEKsystems.sAIge
TEKsystems.sAIgeTEKsystems.sAIgeTOP CAPABILITIES smART Connect– Pre Packaged Integration toServiceNow, JIRA, HPSM,Cherwell, Remedy*, Oracle,Peoplesoft, etc.sm ARTConnectsm ARTAutom ationsm ARTExperience smART Experience– Omni channel experienceCommand Centersm ARTAnalyticssm ARTSecurity– Lexicology, Semantic– Auto Translation– Bi-directional smART Security– Voice Translation interaction– Two-factor authentication– Visual Image Analysis– End to End Encryption smART Analytics– KPIssm ARTConversation smART Conversation(Multi-Lingual Support)– Dashboards– Data Insights smART Automation– Closed loop end to endprocess execution– Dashboards & Reporting– Machine based KnowledgeRepository TEKsystems, Inc. ALL RIGHTS RESERVED.12
TEKsystems.sAIgeTEKsystems.sAIge Platforms Close to “Zero” Organization Changeimpact – No new Technology to learn forend users Use your corporate chat messengerAWS Your CRM, Ticket Management systemsGCPAzure Made available on your cloud platform(GCP, Azure, AWS) “Zero” LICENSE cost Advanced AI/ML model to buildautomatic FAQ’s TEKsystems, Inc. ALL RIGHTS RESERVED.13
TEKsystems.sAIgeTHANK YOU TEKsystems, Inc. ALL RIGHTS RESERVED.
API Management Solutions AI/ML Integration IOT Integration Data Warehouse & Master Data . Documentation SAP HANA –XML extractor Requirements Gathering Business Requirements Generator Tableau Supply Chain Anal
