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FORWA RDTOGETH ERAlabama PrimaryHealth Care Association35th Annual Conference and ExhibitionThe Lodge at Gulf State ParkGulf Shores, AL

F RO M OU R C EOMARY H AY E S FI N CHOver the last 35 years, we have been defined by moments—many that pass without much notice,yet others that leave us so marked that we are most decidedly different from before. Well beyond theexperiences of some, this year has presented a turning point—brought on by circumstances that havestopped us in our tracks.This watershed, in many ways, has highlighted who we are, and perhaps, more importantly, whowe can become, and the legacy we will leave behind. Like many before, this moment demands our response, focused attention and motivated action. It requires us to engage in new ways of thinking, relating, discerning, accepting, and action. It leads us to the brink of what we’ve been and creates a bridge towhat we can become. It has left us profoundly changed.Perhaps the most incredible thing about watershed moments is how they shape us, move us andchallenge us forward, altered for good. It is in this spirit, that I ask that you and your team join me onOctober 13-15 at the APHCA Annual Conference as we celebrate the powerful moments from the last35 years. While conference logistics and structure will look different as we meet in a socially distant andsafe environment, our need to be together, to remember, share, learn, and understand individual andcollective experiences has never been greater. And in a moment that consumes us with the tension ofwhat is and what can be what should be, it is time to embrace our movement and there is only oneway Forward, TOGETHER.Mary Hayes Finch, President & CEO, Alabama Primary Health Care Association

F OR WAR DTOG E T H E RTUESDAY, October 137:00 a.m. – 7:45 a.m.Participant Breakfast, Gulf View Ballroom I & II7:00 a.m. – 4:00 p.m.Registration7:00 a.m. – 12:00 p.m. Exhibitors Set Up8:00 a.m. – 10:00 a.m. Session 110:00 a.m. – 10:15 a.m. Break, Ballroom Foyer10:15 a.m. – 12:00 p.m. Session 212:00 p.m. – 1:00 p.m. Participant Lunch, Gulf View Ballroom III & IV1:00 p.m. – 2:45 p.m.Session 32:45 p.m. – 3:00 p.m.Break, Ballroom Foyer3:00 p.m. – 4:00 p.m. Session 44:00 p.m. – 5:00 p.m. Welcome Reception, Gulf View Ballroom I & IIWEDNESDAY, October 147:00 a.m. – 7:45 a.m.Participant Breakfast, Gulf View Ballroom I & II7:00 a.m. – 4:00 p.m.Registration and Exhibit Hall8:30 a.m. – 10:00 a.m. Concurrent Educational Sessions10:00 a.m. – 10:30 a.m. Break, Ballroom Foyer10:00 a.m. – 4:00 p.m. Health Center CEO Face-to-Face Meetings (Invite Only), Meeting suites 2211, 221210:30 a.m. – 12:00 p.m. Concurrent Educational Sessions

12:00 p.m. – 1:30 p.m. Participant Lunch, Gulf View Ballroom III & IV1:30 p.m. – 2:30 p.m.APHCA Board of Directors Lunch (Invite Only), Cypress1:30 p.m. – 3:00 p.m.Concurrent Educational Sessions6:00 p.m. – 9:00 p.m. President’s Reception, Gulf View Ballroom III & IVTHURSDAY, October 157:00 a.m. – 7:45 a.m.Participant Breakfast, Gulf View Ballroom I & II7:00 a.m. – 4:00 p.m.Registration and Exhibit Hall8:30 a.m. – 10:00 a.m. Concurrent Educational Sessions10:00 a.m. – 10:30 a.m. Break, Ballroom Foyer10:00 a.m. – 4:00 p.m. Health Center CEO Face-to-Face Meetings (Invite Only), Meeting suites 2211, 221210:30 a.m. – 12:00 p.m. Concurrent Educational Sessions12:00 p.m. – 1:30 p.m. Participant Lunch, Gulf View Ballroom III & IV1:30 p.m. – 3:00 p.m.Concurrent Educational Sessions4:00 p.m. – 8:00 p.m.Exhibitors Booth Breakdown, Gulf View Ballroom I & II & Foyer

BOOTCAMPCONFERENCE SESSIONSBuilding and Sustaining the Workforce of the Future- As the healthcare environment continues to rapidly change, it is critical thateach organization have a comprehensive strategy to develop, recruit, retain, and support a workforce to meet current and emerging needs.The pre-conference workshop will assist participants in developing an overarching vision for comprehensive workforce strategies in lightof HRSA expectations for assessment, development, implementation, management and reporting—all designed to build and sustain theworkforce of the future. Participants will develop a better understanding of how to lay the groundwork for a comprehensive workforce plannecessary to enhance the experience and satisfaction of employees, providers, and related team members. Additionally, theworkshop will explore strategies and approaches for tracking and evaluating metrics to better inform ongoing workforce efforts. Ledby speakers engaged in national, regional, and state-based workforce retention efforts, with particular insight into health centers, participantswill learn important steps in the recruitment process including assessing organizational strengths and challenges, defining related roles andactivities, setting priorities and identifying resources, developing a solid interview process, and documenting successes. Additionally,participants will receive information and tools to bolster workforce planning, development, and management efforts to build a robust workforceplan for their health center.Pamela Byrnes, JSI / Suzanne Speer, Association of Clinicians for the UnderservedSuggested Audience: Leadership and Managers of HR, Operations, Recruitment & RetentionQUALITY AND PERFORMANCEMoving Forward from Data to Performance - The Quality and Performance Track will deepen the understanding and use of clinical and socialdeterminants data in continuous improvement through performance reporting. Nationally recognized performance improvement coach,Jillian Maccini, will lead participants through a hands on workshop to better understand how to document, collect, analyze, and apply informationand data from key performance measures more proactively within health center operations. Participants will learn how to avoid workflow,system access, mapping, and documentation failures while strengthening the organizational culture of care through understanding data as astrategic and crucial asset for providers and staff. Each session within this Track will focus on concepts, tools and practical examples to helpteams better utilize standard performance data as a catalyst for quality and outcomes while align data and organizational strategies. HealthCenters will be able to develop the skillset, mindset, and toolset to embed and sustain a data driven culture focused on meeting patient needs.Jillian Maccini, JSISuggested Audience: Quality, IT, Clinical, OperationsLEADERSHIPManaging Conflict, Accountability Conversations and Disputes - This two-day course provides a straightforward, step-by-step processfor identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. It usesvideo, group discussions, skill practice, and real-life application to make the course both entertaining and engaging. Managing Conflict,Accountability Conver sations and Disputes provides a methodology for effectively holding others accountable to move organizationsforward is based on more than twenty-five years of research.Stacy Nelson, VitalSmartsSuggested Audience: CEO, CFO, COO, CMO, Department Managers

C O N F E R E N CESE SSI ON SOPERATIONSEnhancing Operations in the ‘New Normal’ - Virtual sessions will support operational excellence in the post-COVID environment. Sessionsinclude:1. A review of recently enacted changes to federal regulations in information sharing for substance use disorder treatment2. Maximizing telehealth operations and effectiveness3. Maintaining 340b program compliance in the current environment of heightened scrutiny4. Financing value based careVirtual sessions will be provided after conference to maximize APHCA’s ability to comply with social distancing at the conference facility.Registered conference participants will have access to each session during its initial presentation (dates to be provided) or by recorded format tobe viewed at their convenience.

C O N F E R E N CESP E A K E R SPamela Byrnes has worked with community health centers, primary care associations, and national associations for over 35 years.She specializes in health center board trainings and support, community needs assessments and demand-capacity analyses, strategic planning and facilitation, program development and evaluation, health center project design, organization and associationdevelopment and management, operations assessments, policy development, and advocacy. Formerly director of the Health Center Growth and Development Program at the National Association of Community Health Centers (NACHC), Pamela has consulted atnational, state, and community levels on developing seamless networks of care. She is an HRSA operational site visit and technicalassistance consultant, and a NACHC technical assistance consultant. She served as a clinical assistant professor of epidemiology atthe University of Connecticut Health Center. Pamela has an MA in applied statistics and a PhD in sociology and health care systems.Suzanne Speer is the Director of Workforce Development at the Association of Clinicians for the Underserved. In partnership with the federal Bureau of Primary Health Care, ACU created the STAR² Center to provide free resources, training,and technical assistance to the health centers facing high workforce needs. As Director, Speer oversees training onlinevia webinars, learning collaboratives, and self paced courses. Additionally, she partners with Primary Care Associationsto provide in-person trainings at state and regional conference. Speer studied at Virginia Commonwealth University,where she earned her degree in Mass Communications and Public Relations.A Senior Master Certified Trainer in Crucial Conversations, Crucial Confrontations, and Influencer Training and a Certified Trainer in Change Anything Training, Stacy has extensive experience introducing and teaching these crucial skillsto major organizations including BMW, Nortel, Allstate, the IRS, Massachusetts General Hospital, Loma Linda UniversityMedical Center and Walt Disney Company. Clients continually praise Stacy for his ability to help them achieve hard-hitting results to the areas where they need it the most. A recipient of the Zapara award for excellence in teaching, Stacyconsistently receives accolades for his charismatic presentation style and highly effective training design. His experience, coupled with an engaging presentation style, has clients asking for his return again and again.Jillian Maccini, MBA, is a Project Associate with CHI/JSI and supports a major initiative to collect Uniform Data System(UDS) information from Bureau of Primary Health Care grantees, look-alike designees, and Indian Health Services grantees across the country. In this role, Jillian provides technical assistance and support to the agencies and grantees nationwide. She also provides support to several other health communication and outreach projects. Jillian received herBS from Fischer College with a concentration in Business Administration, and her MBA with a concentration in healthcare administration from Simmons School of Management.