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Real-timeDigital BankingWith Fast DataKevin Pool - Asia CTO Copyright 2015 TIBCO Software Inc.
Business isEvolving. Copyright 2000-2013 TIBCO2
Banking is Integrating into the Customers LifeSTUDENTOFFICEACTIVELUNCHHOUSE HOLDSHOPPINGINVESTORDINNER
HIGH VALUEMOST PROFITABLECONTEXTUALCONVERSATIONSLOW VALUESELF SERVICELEAST PROFITABLEHIGH TOUCHLOW TOUCHAUTOMATION
Digital forces change in the Enterprise
The Integrated Citizen – Contextual AwarenessMarketing Campaign trendingabove expectationOperations Delay causingcheck-in overflowIT Nomessagesfor past 5mins SalesOperations New lead validated Contract reached W status Exceptional loaddelivered to warehouse Copyright 2000-2015 TIBCO Software Inc.Increasingresponsetime
Achieving Customer Single ViewCORE BANKINGCONTEXT SERVICESCIFCIFACCOUNTS/PRODUCTSSYSTEM UIOperational View of theCustomerLOOKING GLASSTIBCOPlatformINTERACTIONCOREMastere-CIFTRACK & TRACEUP-SELL/CROSSSELLSYSTEM UIe-CIFCARDSMasterMASTER DATA SERVICESCIFe-CIFSYSTEM UIFINMasterANALYTICS SERVICESGLOBAL CUSTOMER MASTERMaster View of theCustomerFINANCINGAnalytical View of theCustomer e-CIFCARDSCIFe-CIFPRODUCTCHANNEL Copyright 2000-2013 TIBCO Software Inc.RELATIONS
AUTOMATED ANDPERSONALIZEDCUSTOMERSERVICE2nd Street Branchis 4 minutes awayand has no waitYOUR WAIT TIMEWILL BE 24MINUTES4 ATM’s ARE AVAILABLE2nd Street Branchis 4 minutes awayand has no wait
Drivers for troduce NewProducts & ServicesFasterNew SolutionsThroughExperimentationCreate ProcessesPrepared for RapidEvolutionCustomer-centric &Context-awareBusiness
Every Business Should Collect and Analyze Big Data
Short-lived opportunities
Critical timeframes
Find and Act on “Critical Business Moments”Predict equipmentfailure & fixproactivelyDeliver proactivecustomer serviceMake crosssell ReroutetrucksAnticipateand handledisruptions“Business Moments” occur in Every Facet of Enterprise Operations, they drivecompetitive differentiation, customer satisfaction and business success! Copyright 2015 TIBCO Software Inc.
FAST DATA Business Moments Changes in Values require RapidResponse Quickly Declining BusinessValue BIG VALUE comes fromprocessing and intelligentlyreacting in Real Time
BIG DATA LETS YOU UNDERSTANDWHAT’S ALREADY HAPPENEDFAST DATA LETS YOU INFLUENCEWHAT’S ABOUT TO HAPPEN
Fast Response Big Value Business EventData Ready for Analysis Analysis CompletedBusinessValue Value Increaseswith ShorterResponse TimesDecision Made Action TakenTime
Issues with Traditional Data ProcessingAct Data collected from multiple sources andperiodically placed in a persistent store. Analytical processes against stored dataAnalyze Introduces too much “decision latency” Responses are delivered “after-the-fact”.Store Decisions are made on old and stale data. Maximum value is lost.
The New Era: Fast Data ProcessingStoreAct Events are analyzed and processed inreal-time. Decisions are timely, contextual, andbased on fresh data.Analyze Decision latency is eliminated,resulting in: Superior Customer Experience Operational Excellence Instant Awareness and Timely Decisions Copyright 2000-2015 TIBCO Software Inc.
Ask Every Interesting Question Every ticsMobile / WebSocialSocialEventsAutomated Decisions
APIs Extend the Edge of the EnterpriseCloud APIsPartnersEmployeesIn-House APIsAppsAPI ProviderOrganizationSuppliersAPIsInternalReuse Copyright 2000-2015 TIBCO Software Inc.ChannelPartners3rd PartyDevelopers
Real-Time, Visual, Business nAd-hoccontinuousqueryActionLiveView Continuous Query Processor
21%INCREASECONSUMER SPENDINGSHORTENEDTIME-TO-MARKET BY92%Real-Time Contextual Marketing
Omni-Channel Contextual Engagement
Real-time Contextual ArchitectureReal-time Visibility and RInterfaceDefine & ExecuteDiscover & PlanMonitorTargetSegmentsDWHClosed Loop Track and TraceProfiles time Customer Image(Reality EligibilityTIBCO Event H
BNY ConvergEx: Fraud / Compliance AnalyticsFraud Compliance, risk & surveillance system built in record time, low cost Situation: Real-Time Compliance Requirement for Brokers– Problem: Existing Commercial Products Lacking– Most existing products are not designed to provide an effective,intuitive way of filtering and investigating large amounts of real-timeevents.Solution: CRSS, Based on TIBCO StreamBase– VortEx, the BNY ConvergEx dark liquidity agency brokerage, required anew risk and compliance application to comply with SEC Rule 15c3-5Developed and deployed the Compliance Risk Surveillance System,which provides a simple, intuitive, ad-hoc way to view and investigatereal-time events.Impact: Market Disruption, First Mover Advantage––Quadrupled employee productivity by allowing them to process moredata in less time.Due to increased productivity, ConvergEx has expanded businessbecause they can take on – and manage the risk – of more trade flow.
Real-Time Correlation Based on Timing andWindows“WHEN any security that has 2 million shares or less in 30-day ADV AND has 25 or more cancelsBETWEEN 9:25AM AND 9:30AM, log as possible Spoof and STOP TRANSACTION”Trade OrdersTrade ExecutionsALERTTrade Cancels9:25 9:29:59Average DailyVolume
“TIBCO makes it easy for our operations staff towhittle 100 million trading events downto the hundreds a day matter.That enables us to fix compliance issues during the dayInstead of waiting for the end of the dayto do a forensic dig.”- Bruce Osterover, Head of IT, BNY ConvergEx”27
Fraud: PayPal Risk Management PlatformBillMeLaterStatisticalModelsFraud SciencesTIBCO BusinessEvents – Real-Time CEP PlatformFraud DetectionRulesRiskDatabasesLead CreationPayPal conceptsAccountDevicesTransactionFundingPayment flow statemachinePayPal MessagingAccount EventsPayment EventsFunding EventsDataWarehouseLogin EventsLead review AgentsAuto-D Engine
Prepaid Gift Card FraudInternal UsersBusiness Analyst – createanalytic views on realtime & historical dataProduct research for giftcard usage and patternsExecutives for P&L,velocity monitoringVisualization FarmWal-Mart business analyst logs inand checks card effectivenessPublish ReportsConsume ReportsTarget business analyst logs in andchecks card effectivenessConsume ReportsMixed GraphsReal-Time Fraud ClusterTIBCO StreamBaseTXNsPartner AccessStop largeRedemptionsStop too manyredemptions atone locationMonitorredemption limitsCorrelation forredemptionskippingBig Data ClusterHadoop
A new blueprint to build applications
Fast Dataturns Datainto Differentiation
Only TIBCO Has the Road to Fast DataTHE TIBCO PLATFORM IS UNIQUE IN ITS ABILITY TO SEEK,UNDERSTAND AND RESPOND TO REAL-TIME EVENTS Copyright 2000-2014 TIBCO Software Inc.
TIBCO StreamBase Big Data Cluster Hadoop Stop large Redemptions Stop too many redemptions at one location Monitor redemption limits Correlation for redemption skipping Mixed Graphs Internal Users Business Analyst – Walcreate analytic vi
