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NCR Digital OrderingGive your guests an easy and consistentcontactless experience—that keeps themNext page
Digital ordering wasalready the top driverof restaurant salesgrowth. Now, it’sessential to attractingand keepingcustomers who prefercontactless options.Digital off-premise ordering has become thepreferred choice for many restaurant customers.With NCR Aloha, restaurants of all sizes—fromsmall cafes and grills to global chains—candeliver the off-site dining experience they need tocompete in this new digital way of doing business.Next page2
36%of frequent delivery/takeoutusers say they have beendiscouraged from orderingfood from a restaurantbecause the websitewasn’t mobile friendly.1 MGH survey of 1,101 U.S. restaurantgoers 18 who dine in or have takeout ordelivery at least 1/x month3Next page
Dish up effortlessdigital orderingRestaurants that are successfully increasingtheir revenues from takeout and delivery salesare doing so by finding ways to offer exceptional,branded customer experiences across all digitalchannels. With NCR, you can ramp up mobile andonline ordering using your own branding—andmaintaining control over the experience.This means quick, frustration-free ordering withhigh levels of accuracy. It means loyalty programsthat deepen customer relationships with rewards forfrequent dining. And it means using those connectionsto let them know you understand their preferences andare ready to respond to them.Next page4
Build your brandonline and on mobileIncreasingly, consumers associate the impression ofa restaurant with the quality of the food and service.By customizing your online and mobile orderingplatform to create a consistent brand experience,you make visits more memorable and encouragethem to come back. You can also remove obstacleslike menus that aren’t consistent from your physicalsite to your app to your online ordering interface.That’s because NCR makes it easy to control yourbrand identity and personality with customizabledesigns, images and content.5Next page
Offer a contactlessway for guests toengage—whetherthey’re dining inor out.With NCR Aloha, your guests can order on their owndevices outside of your restaurant, pay through yourapp or website, and, when they get their order, maynot even have to engage with staff, depending on yourorder pick up process. It’s an easier way to offer a trulycontactless experience for those who prefer it.Contactless dine-In—Give your guests a fullcontactless experience when they’re dining in. WithNCR Aloha, your guests can order, tip and pay all fromtheir personal device, controlling the whole experienceand limiting interactions for everyone.Next page6
Confidently close thedigital divide with NCRMaking the move to the kind of integratedtechnology needed to create a seamless customerordering experience can feel daunting. Not everyrestaurant has IT and marketing experts who canbuild mobile apps and UIs and have them sync withtheir website, and it doesn’t make sense for everyrestaurant to staff up in these areas. And with NCR,you don’t have to.NCR can help you deploy an industry-leading onlineand mobile ordering system sooner rather than later.As an extension to the proven NCR Aloha platform—the world’s #1 restaurant technology—you’ll get upand running quickly. And that’s true whether youwant to customize a white-label app or integrate withthird-party delivery marketplaces.7Next page
Future-proofing isbuilt right inOf course, once your system is in place, consumerexpectations and industry standard technologies willcontinue to evolve. As that happens, the NCR Alohatechnology ecosystem will adapt, grow and scale to helpyou stay competitive. It’s the single platform you needto maintain a modern, digital experience for your guests,because progression is built in.Next page8
Confidently offer digitalordering with NCR AlohaNCR helps small brands and global restaurantchains more easily expand their brand beyond theirfour walls, keeping pace with the preferences oftoday’s digital consumers. Benefits include: Consistent menus in any channel—With menu sync,managing multiple menus and order entry points iseasier. When you need to make a change, it’s accuratelyreflected everywhere, for a consistent customerexperience and simpler operations and training. A simple way to add delivery—NCR Aloha is integratedwith several third-party delivery services to makemanaging off-premise orders easy. Orders flow intoAloha without having to change applications, givingyou higher order accuracy plus all the benefits of thirdparty—without relying on unproven third-party systems. Greater speed and security for payments—Allpayments are held at the store level, avoiding any needfor processing in the cloud, adding speed, security andreliability in payment processing.9Next page Even more customer convenience—With future dayorders, your guests can place orders for the same dayor a future day using any channel; the order will beheld in queue until the specified time. This strengthensbrand affinity by giving guests a convenient optionthey may not get elsewhere. It also queues orders bydelivery schedule, regardless when and where theywere placed. Responsive design for better UX—When guests ordervia mobile, they’ll use a new responsive site designthat adapts to the screen size of any device for a betterexperience. Simplified dashboards for speedy decision making—See and understand your key metrics with a dashboardthat displays instant insights on your recent digitalorders, plus a search function to review past orders. Contactless dine-in— Offer a contactless experienceanywhere in your restaurant. And give your guests theconfidence to dine in and keep coming back.
Keep pace with today’s digital dinersand increase your off-premise saleswith NCR Digital OrderingLet’s talk.Learn more at ncr.com/restaurants/mobile-online-orderingNext page10
Why NCR?NCR Corporation (NYSE: NCR) is a leading software and services-led enterprise provider in the financial, retail,hospitality, small business and telecom and technology industries. We run key aspects of our clients’ businessso they can focus on what they do best. NCR is headquartered in Atlanta, GA with 34,000 employees andsolutions in 141 countries. NCR is a trademark of NCR Corporation in the United States and other countries. 2021 NCR CorporationPatents Pending083019 PM-HOSP 0105ncr.com
With NCR Aloha, restaurants of all sizes—from . site to your app to your online ordering interface. . (NYSE: NCR) is a leading software and services-led enterprise provider in the financial, retail, hospitality, small business and telecom and technolog
