WIXLIB

2019 ANNUAL REPORT

MISSIONAchieve excellence in providing quality financial and relatedservices in anticipation of, and in response to, the changingneeds of our members, in a manner that benefits all.VISIONTo be a vibrant organization that creates prosperity whiledelivering value to its stakeholders.VALUESPEOPLEThe members who trust us with their financialsuccess.STRENGTHProviding growth and opportunity throughexceptional services and products.VALUESThe guiding principles that underscore our dedicationto our members, making the Entegra experiencecomfortable, convenient and profitable.INTEGRITYTo operate with integrity and respect resulting inattentive, solution-focused banking innovations.

THE PILLARS OF SUCCESSAt Entegra, we believe that the definition of success ismultifaceted and encompasses many things. No one factorstands alone; rather, it is when they come together as a unitthat they are the strongest.Last year we worked diligently to incorporate our pillars ofsuccess into everything we do. In order to continue to evolve asan organization, we must Improve, Diversify, Develop, Progress,and Grow. We are dedicated to making positive changeswithin our credit union that align with these pillars whilepreserving the values and beliefs that are the foundation of thisorganization.When it comes to success, there is not a singular finish line.With one accomplishment comes the opportunity to make thenext one even better. As we move into our 60th year, we willcontinue to aim higher and go further for our members.At Entegra, we belong together.

CEO’S REPORT2019 can be defined as a year of transition forEntegra, one marked by change, achievement,and momentum. My first year as your CEO wasrewarding in many respects; while it becameapparent that much had changed since I departedin 2016, it was comforting to realize that our corestrengths continued to grow even stronger overtime.Entegra’s foundation is built on the strength ofour relationships with our members, and thiscommitment remains our number one priorityyear-over-year. Our team of passionateprofessionals is exceptional – they are dedicated andfocused on best serving our members and helpingthem achieve their financial goals.From a financial perspective, in 2019, our depositsgrew by 5.56%, and loans increased by 3.66%,achieving our objective of moderate growth. Whenreviewing our profitability, expenses were wellmanaged as we adapted to a decrease in revenuesduring the year. As a result, net income was 1.396million, which exceeded our budget expectationsbut did result in a reduction from 2018 levels.Operationally, we were able to achieve numerousinitiatives guided by our commitment to creatingoutstanding member experiences. In July weexpanded our digital footprint with the launch of ourOnline Account Opening services. New members canjoin Entegra at their convenience from our website,and existing members can open additional accounts.We also launched our first member satisfactionsurvey at the end of the year. We were pleasedto receive an 89% satisfaction score and positivefeedback on how we can enhance the memberexperience even more as we move forward into2020.Employee development was a top priority forthe Executive Management team this year. Weengaged consistently with our employees throughsatisfaction surveys, focus groups, committees, andincreased investment in training and development.88% of our employees formulated developmentplans in 2019 as part of our commitment tocontinual improvement. This momentum will carryforward into 2020 and will continue to be a highpriority.Entegra is proud to support the growth anddevelopment of our communities by helping to giveback to non-profits, charitable organizations, andcommunity groups in the neighbourhoods we serve.93% of staff volunteered their time to support avariety of community initiatives throughout 2019. Inaddition to their time, our teams also made financialcontributions to various local charities and causesthrough our Jeans for Greens initiative.These represent just a small fraction of ourmany achievements in 2019. I am so proud of ouremployees for their passion and commitment tomember service, the leadership of our Board andmanagement, and grateful for the trust of ourmembers. We will continue our pursuit to buildlasting relationships, one member at a time, basedon providing exceptional service and sound advicetailored to your financial needs.Because it’s not just about where you bank; it’sabout where you belong.BRENT TURMANCHIEF EXECUTIVE OFFICER

PRESIDENT’S REPORTAs your Board of Directors, it is our role toprovide organizational input and guidance,ensuring the day-to-day business conductedby Entegra is in line with the corporatestrategy of the Credit Union. We take onthe role of providing insight and leadershipto the Executive Management team withgreat care and sincerity. By relying on thestrong governance principles that our Boardhas implemented, we ultimately ensureaccountability to our stakeholders – ourmembers.A significant undertaking for us last year wasthe hiring and acclamation of our new CEO,Brent Turman. For those who do not know,Brent served as the Chief Financial Officer forEntegra from 1998 through 2016 when hemoved to a new role within the credit unionsystem. The decision to have a familiar face backto lead Entegra into a new decade and era wasmade carefully, and our confidence in Brent hasonly grown since he rejoined Entegra last April.Another major initiative for the Board was towork alongside the Executive Managementteam to develop and implement a five-yearStrategic Plan. While reviewing and finalizingour direction, the Board’s objective was toensure that going forward, all organizationaldecisions will be made through the lens of thisplan and weighed against the strategic directionof the Credit Union. Much time, attention, anddetail went into the development of our fiveyear Strategic Plan, which focuses on the keythemes of Profitability and Growth, Technology,and Organizational Culture.Throughout 2019, the Board systematicallyreviewed the governance practices andframework for consistency, efficiency, andvalue to ensure alignment with our newStrategic Plan. Our governance policiesencompass the practices through whichEntegra manages our business and works tomeet our financial, operational, and strategicobjectives to achieve long-term sustainability.Going forward, we will continue to review andpropose new governing policies to ensure thatour governance framework is receptive to theevolving needs of the Credit Union.As we begin to move through 2020, theCOVID-19 pandemic has provided us with a newset of challenges in serving our members andprotecting their financial wellbeing. On behalfof the Board of Directors, I want to offer oursincere thanks to our dedicated employeesand Executive Management team for theirunwavering commitment to providing ourmembers with the service and support neededat this unprecedented time, while prioritizingthe safety and security of all. To my fellowBoard members, thank you for your leadershipand steadfast dedication to the success of theCredit Union. And lastly, to our members. Thankyou for the trust and support you place in usby choosing Entegra as your financial partner,especially as we begin to navigate this newnormal together. We will continue to worktogether to support your financial wellbeingand improve the overall banking experience.APEE PANCHHIPRESIDENT

EXECUTIVE MANAGEMENTBRENT TURMANCHIEF EXECUTIVE OFFICERKERRI ROBERTSONCHIEF OPERATIONS OFFICERERNIE REMILLARDCHIEF FINANCIAL OFFICERBOARD OF DIRECTORSAPEE PANCHHIPRESIDENTED PLEZIADIRECTORDON JOHALVICE-PRESIDENTDIANE LEE SOUSADIRECTORED KOLODZIEJSECRETARYSANJIV GARGDIRECTOR

IMPROVINGThe strength of an organization lies in its ability to improve:to enhance the quality, value, and success of their offerings.It’s crucial for us to weigh every decision we make againstits ability to improve the profitability of our Credit Unionwhile continuing to provide our members with an exceptionalfinancial experience.To improve is to grow, learn and adjust course as necessary;to celebrate our accomplishments and then set the bar evenhigher. We want to improve consistently year-over-year, and2019 was no exception. With the support of our members, theBoard of Directors, and our staff, we were able to continueto grow and adapt to a changing financial market withoutcompromising the values that got us here.HIGHLIGHTS60YEARS OF SERVICE16kMEMBERS 778mASSETS UNDER ADMINISTRATION3.66%LOAN GROWTH4.98%ASSET GROWTH5.56%DEPOSIT GROWTH

DEVELOPINGWe believe in the power of our people. Our capacity to provideour members with an exceptional financial experience startswith our staff; that’s why we’re committed to giving everyEntegra employee the right tools to help them succeed.Last year we made development a priority company-wide. Ourteams focused on coaching, growth and empowerment for allstaff, no matter where they sit in the organization. We took thetime to reflect upon what it means to be a part of the Entegrateam now, what we want it to look like in the future, and howwe will work together to strengthen a corporate cultureattuned to the values of our Credit Union. We implementednumerous initiatives at every level of this organization to ensurethat we continue to evolve and grow together, and morespecifically, to better serve our members.EMPLOYEE DEVELOPMENTDEVELOPMENT PLANSDevelopment plans allow our employees to take anactive role in their progression and growth with theCredit Union and their careers in the long-term.88%of staff created a personal development planLEADERSHIP TRAINING100%of leaders underwent leadership training

PAYING IT FORWARDIn May, Entegra was selected to participate inCDF Canada’s Women’s Mentorship Program.This popular training program provides femalemanagers of overseas financial co-operativeswith a unique opportunity for professionaldevelopment. We had the honour of welcomingEvelyn Olunja, Head of Marketing and CustomerService at United Nations Savings and CreditCo-operative Society in Nairobi, Kenya, to ourCredit Union.While in Winnipeg, women in a variety of roles across ourorganization spent time with Evelyn to share ideas, experiences,and challenges. Said best by Evelyn, “Together we looked to uncover solutions andequip ourselves with the necessary knowledge to effectively and efficiently makea positive difference in individual members’ lives while growing the Co-operativeMovement.”THE PARKING LOTIn 2019, the Parking Lot, an employee-led initiative whose objective is to evaluate,analyze, and implement ideas brought forward by fellow employees, was introduced.The committee is made up of seven employees from varying levels of the organization,who each bring a diverse set of skills, experience, and knowledge to the table.The Parking Lot executed two significant projects last year: the elimination of onetime-use plastic water bottles in-branch, and the implementation of Entegra’s firstShred Day event.By replacing disposable bottles at our branches with refillablewater coolers and recyclable cups, we have eliminated 7,500bottles distributed annually.Reduce our carbonfootprint by loweringemissions from deliveries.Ensured that 1,000 lbsof paper were securelyrecycled.