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Alternate Market CentersSelling CenturyLink Prism TVProduct ReviewThis Course Will Cover: What is Prism?Key FeaturesAsking the Right QuestionsInstallation & EquipmentAvailable PackagesMarket AvailabilityINTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVWhat is Prism?What is Prism TV?Prism TV is a subscription TV services delivered over fiber to the neighborhoodthrough existing broadband data connections in the home. One of the mostadvanced TV services availableHow is Prism TV different from cable?Unlike cable or satellite, CenturyLink Prism is Internet Protocol Television (IPTV).The two-way IPTV network means viewers have more options to interact,personalize and control their viewing experience.Why is Prism TV a better solution?Prism TV is Intuitive, Interactive and incredibly advanced, allowing customers to be in control of their TV experience.Features like these are a huge part of what makes Prism TV so popular! Watch from virtually in your home, with Whole Home DVR, Wireless STBs, and Prism on the Go Discover new ways to search with Warp Speed Channel change, Find it Fast Navigation, and Last Five Get interactive features you control with the Prism App Center, and Multi-ViewINTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVKey FeaturesWatch from virtually anywhere in you home!Wireless Set-Top BoxSet up the TV and watch it virtually anywhere– even in the backyard.Whole Home DVRRecord up to four shows at once on a single DVR. Start arecorded show in one room, pause it, and finish it inanother. Watch the same or different recordings, in up tofour different rooms, at the same time.Prism on the GoWatch TV anywhere, on an Internet-capable tablet, orSmartphone. Set your DVR remotely and access To-Gochannels like HBO GO , MAX GO , SHOWTIME ANYTIME ,STARZ Play , plus Prism On Demand content.*MustINTERNAL USE ONLYsubscribe to HBO or CINEMAX to access the corresponding to-go channel.ENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVKey FeaturesDiscover new ways to searchWarp Speed Channel ChangeFly through channels with virtually no lag time. Prism’s warpspeed channel change is a channel surfer’s dream come true.Last 5With single-button access, users can flip through the previousfive channels watched. This feature is great for keeping upwith multiple games at the same time, or channel surfing.Find-It-Fast NavigationFind shows by actor, title, or director. Search for an actor,and every available show with them in it, will pop up.Looking for a specific movie, just type in the title.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVKey FeaturesGet interactive features you control.Multi-ViewWatch four different shows in aspecific genre – all on one screen – atone time. Tune in to things like newsApp CenterSmartphone out of reach? Access popular apps like Yahoo FantasySports, Picasa, The Weather Channel and social networking siteslike Twitter on the TV. New apps are added regularly.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVChannel LineupTo see the channels available in thecustomer’s area and compare packages:1. Go to www.SeePrismTV.com2. Click on the Channel Lineup tab3. Select their locationINTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVChannel LineupThe Prism Channel Lineup offers manyways to find specific channels:1. Channels are listed alphabetically2. Search by channel Name3. Filter by categoryINTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVPrism OverviewGet a better understanding of PrismTV’s more popular features: INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815Over 200 HD channelsWireless Set Top BoxWhole Home DVRPrism on the go

Selling CenturyLink Prism TVPrism FeaturesSee what prism TV does thatyou probably didn’t expect: INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815Find-it-fast navigationLast 5App Center

Selling CenturyLink Prism TVKnowledge CheckWhatWhat Prism feature allows you to schedule a recording from anyinternetinternet capable device?a)a)b)b)c)c)d)d)Remote DVR AccessFind-It-Fast TV ShowsPrismPrism TVTV ononthetheGoGoClick-It Record-ItPrism TVon the Go!How many shows can you record at once with Whole Home DVR?a)b)c)d)INTERNAL USE ONLYFourTwoEightOneENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815Four!

Selling CenturyLink Prism TVKnowledge CheckWhat are some of the Apps available in the Prism App Center?a)b)c)d)e)Yahoo Fantasy SportsPicasaTwitterAll of the aboveaboveNone of the aboveAll of theaboveWhat is the best way to access the Prism channel lineup?a)a)b)c)d)INTERNAL USE hannels.comwww.ChannelLineup.comPrism Job Aid / EXPRESS CardENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815Seeprismtv.com

Selling CenturyLink Prism TVInstallationFree Standard Installation & SetupNo charge for professionalinstallation and setup.Try Prism TV risk freefor a month. Installations are completed by professionally trained technicians. Scheduled appointment times available with a 2-4 hour installation time. A total of 8 TVs can be connected. Each TV requires a receiver. The first 4 receivers are installed free of charge. Installation of additionalreceivers are 40 each.Note: There is a 60 charge for a return visit to move the primary receiver orto install an additional receiver after initial installation.Our technology lets upgradeshappen automatically.Prices exclude taxes, fees, and surcharges.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVPrism TV EquipmentPrism TV service operates over the existing telephone infrastructure and is delivered to the customer’s home via anadvanced connection. Prism TV is compatible only with CenturyLink equipment.At the time of installation, each customer will receive: One Gateway RouterOne Set Top Box per televisionOne Remote Control for each Set Top Box installedRepresentatives should discuss what is included in the standard installand inform the customer the technician will discuss install options andreview any additional charges for additional requests.Equipment – Modem RatesThere is an Internet Router fee of 9.99 lease / 99.99 purchase for customers whosubscribe to Prism and Internet. The fee is attached to Internet service, if the customerpurchases Prism with phone only (no Internet) or removes Internet, the fee is not billed.Prices exclude taxes, fees, and surcharges.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVPrism TV EquipmentPrism TV equipment is easy to use. The technician will set everything up and show the customer how it works.Benefits of Prism TV Receivers All Prism TV receivers are High-Definition (HD) ready. When customersupgrade to an HD TV, there’s no need to upgrade equipment Whole Home DVR has a capacity of 500 GB, which stores over 380 hoursof Standard Definition or up to 150 hours of HD programmingAdditional Equipment is Included HDMI Cable for connecting the HDTV and Wireless Receiver Ethernet Cord for connecting the router to other Internet enableddevices like computers or the Whole Home DVRPrices exclude taxes, fees, and surcharges.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815

Selling CenturyLink Prism TVWireless ReceiversCenturyLink’s Wireless Set-Top Box allows customers to set up a TV anywhere within 150 feet of the Wireless AccessPoint, requiring only power and a connection to the television. During installation, the technician will evaluate thesite and recommend solutions to fit the customer’s needs. Any additional charges will be quoted by the technicianbefore performing the install.How to Handle Requests for Wireless ReceiversCustomers who specifically request a wireless receiver should be advisedto make the request when the technician arrives for the installation. A one-time charge of 49.95 applies for each wireless receiver, after the first A maximum of 3 wireless receivers can be installed at a single location The technician will quote all applicable chargesPrices exclude taxes, surcharges, fees, and additional equipment fees.INTERNAL USE ONLYENS & CRIS/Q2O – Alt Mkts Ind. Retail 2016. CenturyLink, Inc. Not to be distributed or reproduced by anyone other than CenturyLink entities.Document distributed by Marketing – Planning, Implementation & Communication (PIC)KK-012616Course Code: 120815