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CERTIFICATIONAmerican Hotel & Lodging AssociationServing the hospitality industry for more thana century, the American Hotel & LodgingAssociation (AH&LA) is the sole nationalassociation representing all segments of the1.8 million-employee U.S. lodging industry,including hotel owners, REITs, chains, franchisees,management companies, independent properties,state hotel associations, and industry suppliers.Headquartered in Washington, DC, AH&LAprovides active advocacy, clear communications,and educational empowerment for this vitalindustry. Managing over 4.9 million roomsEmploying more than 1.8 millionWelcoming 4.7 million guests every dayGenerating 1.3 trillion in travel revenueCreating 155.5 billion in lodging sales revenueRaising 129 billion in business travel taxrevenue annuallyAmerican Hotel & LodgingEducational InstituteEstablished in 1953, the American Hotel &Lodging Educational Institute (AHLEI), a non-profitorganization, is committed to investing in theworkforce development of the hospitality industry.For over 60 years, we have provided hospitalityeducation and training solutions to those preparingfor hospitality careers and those already working inthe industry.Because we are the training and education arm ofthe American Hotel & Lodging Association, we havea clear vision of what the industry needs and howto prepare people to succeed in this vibrant field.Direct industry input goes into the developmentof every one of our products, ensuring that theknowledge you gain is up-to-date, practical, andaccurate.Leading hotel brands, management companies,hospitality schools, convention bureaus, andassociations around the world turn to AHLEI forhospitality education and training resourcesand professional certification. More than 1,500universities, colleges, vocational technical schools,and government agencies worldwide use AHLEIcourses, textbooks, and supplemental media assetsin their classroom.As the certifying body for hospitality, several ofour training programs feature portable, stackable,industry-recognized certifications that provideparticipants with tangible recognition for their skillsand knowledge.
CERTIFICATIONTABLE OF CONTENTSCertification Career Path 2Professional Certification 3Getting Certified .3Qualifications . . . . . . . . . .3Review Sessions and Exams . . . . . . . . . .3Certification Process . . . . . . . . . . . . .4Recertification . 5Certification DesignationsExecutiveCertified Hotel Administrator (CHA ) 7Department HeadCertified Rooms Division Executive (CRDE ) 8Certified Food and Beverage Executive (CFBE ) 9Certified Hospitality Housekeeping Executive (CHHE ) 10Certified Hospitality Facilities Executive (CHFE) 11Certified Lodging Security Director (CLSD ) 12Certified Hospitality Trainer (CHT ) 13ManagerialCertified Hospitality Revenue Manager (CHRM ) 14Certified Hospitality Sales Professional (CHSP ) . 15SupervisorCertified Hospitality Supervisor (CHS ) . 16Certified Lodging Security Supervisor (CLSS ) 17Certified Hospitality Department Trainer (CHDT ) . . . .18Front-LineCertified Guest Service Professional (CGSP ) . . . . .19Certified Guest Service Property/Partner . . . .20Guestroom Attendant . . . . .20Front Desk Representative . . . .20Restaurant Server . . . . . 20Maintenance Employee . . . .20Kitchen Cook . .20Certified Lodging Security Officer (CLSO) . 21SpecialtyCertified Master Hotel Supplier (CMHS) . . . . 22Certified Hospitality Educator (CHE ) . . . . . .23-24Certified Hospitality Instructor (CHI) . . . . .25Certification in Hotel Industry Analytics (CHIA) 26Certified Spa Supervisor (CSS) . . . . .27-28Certified Hospitality & Tourism Management Professional (CHTMP) Inside back coverWWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 87261
CERTIFICATIONCertification Career pathWidely recognized as the preeminent leader in hospitality certification, the American Hotel & LodgingEducational Institute (AHLEI) strongly supports and encourages the certification of hospitality professionalsin all facets of the industry, from front-line workers through general managers and executives.Certification Career PathRevenueManagementFood ��edHospitalityTrainerSalesCHACertified Hotel FBECertifiedFood upervisorManagerialDepartment HeadExecutiveFront SSCertifiedLodgingSecuritySupervisorCHSCertified Hospitality Front ertifiedKitchenCookSpecialtyCGSPCertified Guest Service Professional2CMHSCertifiedMaster visorWWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 8726CHTMPCertifiedHospitality &TourismManagementProfessionalCHIACertification inHotel IndustryAnalyticsCHCCertifiedHotelConcierge
CERTIFICATIONGetting CertifiedPROFESSIONAL CERTIFICATIONWidely recognized as the preeminent leader inhospitality credentials, the American Hotel &Lodging Educational Institute (AHLEI) providescertification for hospitality professionals in all facetsof the industry, including: Qualificationshotelsfood & beverage establishmentstrainershospitality educatorshotel suppliersspasA qualification recognizes the competence ofindividuals in specific areas. A certification candidatemust currently hold the qualifying position in orderto apply for a designation and take the certificationexam.Professional Certification demonstrates proficiency.It is a concrete indication of your skill, and showsemployers and guests that you are committed toyour profession and are well trained with provenabilities.Continuing education is a lifelong process andis motivated by a number of factors, includingcuriosity, self-identified gaps in knowledge, and thedesire to provide the very best as an individual – andthe very best guest service.Although certification is voluntary, individuals havethe responsibility to demonstrate competencebefore expecting the recognition and rewards of aprofession. In addition, certification and the processof certificate maintenance through continuingeducation lend credibility to many professions inlegislative and policy arenas.Benefits of Certification Competitive edge in the industry Career improvement Employment opportunities Higher wages Job retention Promotion eligibilityIn order to become certified by AHLEI, you mustmeet the knowledge requirements, the experiencerequirements and successfully complete acertification examination. AHLEI recommendsthat you carefully review the prerequisites for thedesignation of interest, to ensure that you meet theeligibility requirements.Certification CompletionCandidates who complete the qualificationprocess and meet the eligibility requirements andsuccessfully complete the exam will receive acertificate and lapel pin.The certification designation may be used onletterhead, business cards, and other writings.For complete qualification information, paperworkrequirements, application and information on thespecific certification designation you are interestedin, please visit www.ahlei.org/certification or contactthe Certification Department.Certification ExaminationOur high-quality exams are designed to ensuremaximum value to our customers, and each hasbeen rigorously tested before release. Certificationexams are offered through traditional print testing,with select exams offered through online testing.All examinations must be administered underthe supervision of a proctor. A proctor may be aCHA , a hospitality educator, an AH&LA memberassociation/federation executive, your immediatesupervisor, or a member of the clergy.Review Sessions and ExamsCertification-specific review sessions and exams areoffered for select designations. The review class isan excellent opportunity to prepare for the exam.Qualifications and prerequisites are subject to changewithout notice.A standard review session features an overviewof the program materials that you study prior toattending the review and allows you a chance to askquestions in an informal discussion environment,and is usually followed by a proctored exam session.WWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 87263
CERTIFICATIONCERTIFICATION PROCESSWhen You ApplyIt is important when applying for a certificationthat all supporting documentation listed on theapplication is provided. This will help ensure thatthe application is processed in a timely manner.Single applications are processed in approximatelytwo weeks from being received. Applicationssubmitted in groups, (more than ten) are processedin approximately four weeks from being received.ExamSee individual certifications for the time allowancefrom date of enrollment to successfully completethe exam.Candidate Passes ExamCandidates receive their pin and certificateapproximately three weeks after successfully passingthe certification exam.Exam Preparation MaterialIf exam preparation materials are included in thecertification program fee, they will ship once theapplication process is complete with supportingdocumentation and payment.Contact the Certification Department for an upto-date listing of review classes and examinationsessions, or to learn more about holding an AHLEIsponsored review and/or exam session at industryconventions or through a local state association.In this photo: This group of students from Institut Paul Bocuse in France, earned the Certification in Hotel Industry Analytics (CHIA),offered through AHLEI and STR.4WWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 8726
CERTIFICATIONRecertificationRecertification begins the day candidates earn theircertification, and designees hold their certificationfor five years. During this time, the programrequires that certification designees maintain theirqualifying position within the industry; and earn aminimum amount of documented points by fulfillingvarious activity requirements based on the level ofinvolvement and time spent doing the activity withinthe next five years.Free Courses Count toward RecertificationSchneider Electric’s Energy University offersmany free courses that count as educationpoints toward recertification for the followingdesignations:The categories for which points are awardedinclude: Professional Experience Professional Development Activities/Seminars Industry Related Involvement Educational ServicesVisit the MyEnergy University websiteto enroll today.http://www2.schneider-electric.com Certified Hotel Administrator (CHA) Certified Hospitality Facilities Executive (CHFE)Recertification DesignationsUpon successful completion of the RecertificationMaintenance Program, the certification holder willbe permitted to continue using the initials as part oftheir certification designation.The following certifications require maintenanceover a five year term for recertification and continuedrecognition.Certified Hotel Administrator (CHA)Ways to Earn Recertification PointsCertified Rooms Division Executive (CRDE) Maintain their qualifying position within theindustryCertified Food & Beverage Executive (CFBE) Completion of any AHLEI Distance LearningCourse provides 5 points toward therecertification point total. Courses may be takenonline or through traditional, paper-baseddistance learning. For list of course offerings, visitwww.ahlei.org/distancelearningCertified Hospitality Housekeeping Executive (CHHE)Certified Hospitality Facilities Executive (CHFE)Certified Lodging Security Director (CLSD)Certified Hospitality Trainer (CHT)Certified Hospitality Revenue Manager (CHRM) Attend industry tradeshows, conferences orconventions.Certified Hospitality Sales Professional (CHSP)Upon successful completion of the RecertificationMaintenance Program, the certification holder willbe permitted to continue using the initials as part oftheir certification designation, and willl receive a pinwith an additional stone. Example:Certified Master Hotel Supplier (CMHS)Certified Hospitality Educator (CHE)Certification in Hotel Industry Analytics (CHIA)Visit www.ahlei.org/recertification or contact theCertification Department for a recertification packet.1 year5 years10 years15 years20 years25 yearsWWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 87265
Achieve the highest RECOGNITIONfor hospitality excellence throughPROFESSIONAL CERTIFICATIONThe American Hotel & Lodging Educational Institute (AHLEI) is globally recognized as thepreeminent leader in hospitality certification for all facets of the industry, including:HOTELS FOOD & BEVERAGE OUTLETS TRAINERS HOSPITALITY EDUCATORS HOTEL SUPPLIERSAHLEI offers more than 20 certification programs covering every level of hotelemployees, from front-line all the way to general managers.www.ahlei.org/certification 1 407 999 8100
The Certified Hotel Administrator (CHA ) is themost prestigious certification available to a hotelgeneral manager or hospitality executive. Thosewho earn the CHA become part of an elite groupof hospitality professionals who, by combiningeducation and experience with dedication to theindustry, have achieved a high level of expertise.The CHA designation may be used on letterhead,business cards, and other writings.PrerequisitesCandidate time in position: 2 years, OR One current AHLEI department head certificationtakes 1 year off requirement (limit 1) Degree from an accredited academic institutionwill take 1 year off requirement (limit 1)Topics coveredFinancial ManagementMarketing and SalesLeadership ManagementHuman Resources ManagementRooms ManagementFood and Beverage ManagementApplicationCandidates must submit an applicationand meet the necessary prerequisites. TheCHA program must be completed withinone year from enrollment. Candidates havethe option of extending their enrollmentexpiration date up to one year upon paying a 100 administration fee.Fee includes CHA Exam Preparation Booklet Three Volume Resource Materials CD First exam Certificate and lapel pin upon successfulcompletion of the examQualifying CandidateGeneral Manager, owner/operatorin a lodging hospitality company,or corporate executive at a lodginghospitality company responsible for theoperation of two or more properties.Assistant general manager or directorof operations/rooms division (aftersuccessfully completing the CRDE).ExamWe require that individuals arrange to take theirexamination under the supervision of an approvedproctor. A proctor may be a CHA , a local educator, anAH&LA member association/federation executive,your immediate supervisor, or a member of theclergy. Designated proctor cannot be a relative. Exam consists of 200 multiple-choice questionsthat must be answered within a four-hour timeperiod. Passing score: 75% or higher. Two retakes are allowed if a candidate doesnot pass the exam. The fee is 75 and must becompleted within the same one year time frameof enrollment. Exam is available online and paper-based.Coming soon updated benefits and features: All sections updated with the latest AHLEIcontent, including NEW revenue managementsection. The entire program is online with study guidematerials available for download in PDF or ePubformats. Assessment tool for practice tests. Modular sections by topic. An exam at the end of each module enablescandidate to complete the final exam overmultiple sessions versus sitting for the entirefinal exam all at once.Recertification: Every five yearsOnce certified, designees are automatically enrolledin the CHA Recertification Program, whichrecognizes and rewards continuing efforts towardhospitality career growth.A new jeweled lapel pin (reflecting the numberof years certified) and certificate are awardedat the time of each HLEI.ORG \ 1 407 999 8100 or 1 888 575 87267ExecutiveCertified Hotel Administrator(CHA )
Certified Rooms Division Executive(CRDE )A rooms division executive must have effectivehuman resource and rooms management expertise,sound judgment, and practical skills. CertifiedRooms Division Executive (CRDE ), candidatessitting for the examination demonstrate knowledgeand understanding of relevant principles in theirfield. The CRDE designation may be used onletterhead, business cards, and other writings.Qualifying CandidateExecutive-level or managementlevel in rooms division operationsat a lodging hospitality company.Examples:Assistant general manager,director/assistant director ofrooms, front desk manager, guestservice managerPrerequisitesExamAll exams require that examinations be administeredunder the supervision of a proctor. Individuals mustarrange the examination administration through anindividual proctor. A proctor may be a Certified Hotel Administrator(CHA ), a CRDE , a local educator, an HRTopics covereddirector/manager, an AH&LA memberRooms Managementassociation/federation executive, yourFinancial Managementimmediate supervisor, or a member of theMotivation and Leadershipclergy. Designated proctor cannot be a relative.Human Resources Management Exam consists of 150 multiple-choice questionsthat must be answered within a three-hour timeApplicationperiod.Candidates must submit an application and Passing score: 70% or higher meet the necessary prerequisites. The CRDE Two retakes are allowed if a candidate doesprogram must be completed within one yearnot pass the exam. The fee is 50 and must befrom enrollment. Candidates have the option ofcompleted within the same one year time frameextending their enrollment expiration date up to oneyear upon paying a 100 administration fee.of enrollment. Exam is available online and paper-basedFee includes CRDE two volume study guidesRecertification: Every five years First examOnce certified, designees are automatically enrolled Certificate and lapel pin upon successfulin the CRDE Recertification Program, whichcompletion of the examrecognizes and rewards continuing efforts towardhospitality career growth.Department HeadCandidate time in position: 1 year, OR One current AHLEI management, departmenthead, or executive certification takes 6 monthsoff time requirement (limit 1) Degree from an accredited academic institutionwill take 6 months off time requirement (limit 1)A new jeweled lapel pin (reflecting the number ofyears certified) and certificate are awarded at thetime of each AHLEI.ORG \ 1 407 999 8100 or 1 888 575 8726
Certified Food & Beverage Executive(CFBE )The primary objective for earning the CertifiedFood & Beverage Executive (CFBE ) designationis to raise the professional standing of the foodand beverage executive. Through professionalexperience and education, candidates sitting forthe examination demonstrate knowledge andunderstanding of relevant princi
CERTIFICATION 2 WWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 8726 WWW.AHLEI.ORG \ 1 407 999 8100 or 1 888 575 8726 Certification Career path Widely recognized as the preeminent leader in ho
