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Jacada Visual IVRPersonalized Customer ServiceKarnail JitaSr. Solutions Consultant
ImprovingReducing25Millions of Customers CustomerEffortDigitalChannels 10s of Thousands of AgentsPhysicalChannelsYears In the IndustryBenefit from Our ProductsGlobalPartners 2016 SolutionsJacada, Inc. areAll rightsreserved.OmnichannelSolutionsprotected by US patents: #9,008,288 and #8,995,646. 2016 Jacada, Inc. All rights reserved. Jacada Omnichannelprotectedby JacadaUS ersRegionalPartners
Jacada Visual IVR 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
30%70%AttemptSelf-Service60%Self ServiceSuccessfullyAbandons!Reverts to Voice Channel40%CallCustomerServiceDirectlyVoice IVRNo Continuity - Customer touch points disconnected from CC - Call Volume - 82% of Customer Interactions End Up in the Contact Center - Poor IVR experience - Customer experiencePercentages based on Gartner and Forrester reports and industry analysts representing averages across verticals. Yours may be higher or lower. 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Digital enableYour IVR. Turns This Into This!Thank you for calling DCMcomputers. Please press 1 forEnglish or press 2 for Spanish.Please press 1 for New Sales,2 for Replacement parts or 3for Support.Please press 1 for partsreplacement underwarranty, otherwise press 2Please press 1 if this is acorporate account, 2 forpersonal accounts. 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Jacada Visual IVRWelcome to DCMBilling & PaymentsSelfServiceYour bill is shown below.For additional information,please click back button.Plans & ServicesAdd a DeviceAlternate:AgentAssistanceWorks on any HTML5 Device.No app required. Can also work withyour mobile app“ Good afternoon Mr.Smith. I see you arecalling about yourSeptember bill. I wouldbe happy to answer yourquestions” 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Demo 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Case Study 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Fortune 50 software & consumer electroniccompany on West Coast North America.CompanyProfile 2015 Jacada, Inc. All rights reserved.The company has products and services forboth the B2B and B2C markets. Across theirvarious lines of business, the NA call volumehandled is over 550,000 calls per month
Retail Store 485k Annual savingWISMOSchedule appointment,Location, InventoryTech Support for BU#1 2.0M expected revenueQ1 2016 LiveAuthentication &Call intent & Issue RoutingImplementationHelp Desk for BU#2 2.1M Annual SavingHelp Desk Authentication & Triage 2015 Jacada, Inc. All rights reserved.Activation & Renewal for allproducts 1.1M Annual SavingSelf Service on Activation &Registration
99%99% customersatisfaction2 monthsimplementation3.5 monthsfor ROIResults45% Consumeradoption 11% increased SS 2015 Jacada, Inc. All rights reserved.70% reduction in customer effort(from 4.20 min to 1.20 min) 4.5 M savings annually
Customer Response"This is so much better than by telephone. Thank you!!!!""Awesome, I love this.""Thank you for improving your service""Keep doing this. Much faster than buttons on phone mode.""This is a very cool system, thank you for making my day easier!""This is way better and easier than following up with a phone call thanks"
See Why LeadingCorporations benefitfromDigital TransformationSolutions50% 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
Thank You 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.
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