Everything You Ever Wanted To Know About Visual IVR

Transcription

Everything You Ever Wantedto Know About Visual IVRAnd some things you had wrong!Chris Du toit – CMO, JacadaDylon Mills - Product Marketing Manager, JacadaWebinars

Jacada Visual IVRSolution Overview 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Digital enableYour IVR. Turns This Into This!Thank you for calling DCMcomputers. Please press 1 forEnglish or press 2 for Spanish.Please press 1 for New Sales,2 for Replacement parts or 3for Support.Please press 1 for partsreplacement underwarranty, otherwise press 2Please press 1 if this is acorporate account, 2 forpersonal accounts. 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

1-800-ACMEThank you for calling ACME. Toexperience our new visualinterface, please press 1SMS or MobilePushSelf-ServiceCarrier Lookup“ Good afternoon Mr. Smith. Isee you are calling about yourpending claim.”Assisted Service 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Your Questions Answered 20162015 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Steve asked “Does Visual IVR interruptthe flow of the call?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Enrique asked “How does Visual IVR startthe visual navigation?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Santosh asked “How can you make yourexisting IVR Visual?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Roman asked “How can you start VisualIVR on the customerssmartphone?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Sugey asked “How will Visual IVR workwith my current voice IVRsystem?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Timo asked “What’s the advantage of VisualIVR versus a normal websitewith the same options?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Antonia asked “What does the research sayabout the customer satisfactionof Visual IVR?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

JimPivotasked Callers to Digital“What industries seem to beadopting Visual IVR the mostand why?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Rodrigo asked “What is the difference betweenVisual IVR and a regular app?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Michele asked “Does Visual IVR workwith 'Bots'/AI solutions?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

David asked “How does Visual IVR workwith mobile apps and QRcodes?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

DaynaCallersasked Pivotto Digital“How can I redesign a Visual IVRso that it is consistent with ourother channels?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Marco asked “What is the minimuminfrastructure necessary tobuild a Visual IVR System?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Andrewasked PivotCallersto Digital“Can you escalate from a textbased medium to a call withoutgoing back in queue and canyou talk to the same agent?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

James asked “Should you always capitalizethe phrase IVR?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Rebecaasked PivotCallersto Digital“Can Visual IVR replace onlinebanking?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Michael asked “Does Visual IVR have applicationintegration and api?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Jefferyasked PivotCallersto Digital“How does Visual IVR competewith voice?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Grant asked “Is Visual IVR imei/imsiaware?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Debbie asked “How easy is it to visualizeexisting IVR applicationsfrom other vendors?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Mike asked ““What's the best way to set the customer'sexpectations prior to the experience?(using phone and web at same time may benew for some users)”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Stephen asked “What if the customer doesn'thave a smart phone or a goodsignal?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Steve asked “What does the client need to downloadto use Visual IVR?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Filippo asked “What are the technical and logisticalchallenges when transitioning from astandard call center managementsoftware product to a Visual IVR ?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Filippo asked “Will we need to apply alearning program for Agents Tolearn Visual IVR?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Ruth asked “What additional or specialized skills doesthe agent need to have when working inthe visual IVR environment compared tothe voice IVR environment?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Karen asked “How can Visual IVR integratewith other CCaaS solutions?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Ivan asked “What are the integrationopportunities of Visual IVR andmessengers?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Hung asked “Can I install Visual IVR on mylocal system – not on cloud?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Kirsty asked “Is there scope for videos withinvisual IVR?”For answers to this and other questions in this slide deck, y-asked-questions/ 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

See Why LeadingCorporations benefitfromDigital TransformationSolutions50% 2016 Jacada, Inc. All rights reserved. Jacada Omnichannel Solutions are protected by US patents: #9,008,288 and #8,995,646.

Try the interactive Visual IVR demo at:Visual-IVR.comChris Du toit – cdutoit@jacada.comDylon Mills - dmills@jacada.comWebinars

Everything You Ever Wanted to Know About Visual IVR And some things you had wrong! Chris Du toit –CMO, Jacada