WIXLIB

Delta Dental of New Jerseywww.deltadentalnj.comYour Delta Dental ID cardis available online!Delta Dental doesn’t require ID cards, but many dental offices ask for them anyway.It’s as easy as 1–2–3 to get your Delta Dental ID card from our website.1. Go to Delta Dental’swebsite atwww.deltadentalnj.com.2. Log in to your accounton the right side of thescreen.3. Click the printer icon in“Print ID Card” on theright side of the screen.That’s it! Your ID cardincludes your name, yourgroup name, your group number, and the Delta Dental program inwhich you are enrolled. Your member ID will only display if it is not your Social Securitynumber. You can reprint your card whenever you need, as often as you need. Pleasenote that ID cards print with the member’s name only.If you have any questions, please contact Delta Dental’s Customer Service Departmentat 800-452-9310.This feature is available to all members except those enrolled in DeltaCare . DeltaCare members needing replacement cardsshould call the Flagship/DeltaCare Customer Service Center at 800-722-3524.CC 2/13

Delta Dental MobileManage your benefits anytime, anywhereYour dental health is important to Delta Dental – and to your overall health! We’vedesigned our mobile app to make it easy for you to make the most of your dentalbenefits. Maximize your health, wherever you are! Access dentist search, check claimsand coverage, view ID cards and more, right on your mobile device.Getting StartedDelta Dental’s mobile app isoptimized for iOS (Apple) andAndroid devices. To downloadour app on your device, visit theSCAN TO DOWNLOADDELTADENTAL MOBILEApp Store (Apple) or Google Play(Android) and search for DeltaDental. Or, scan the QR code at right. You will needan internet connection in order to download and usemost features of our free app.Using the App Without Logging InAnyone can use Delta Dental Mobile without loggingin to access our Dentist Search, Toothbrush Timer,LifeSmile Score risk assessment and Cost Estimator.Logging In to View BenefitsDelta Dental subscribers can log in using theusername and password they use to log in to ourwebsite. If you haven’t registered for an account yet,you can do that within the app. If you’ve forgottenyour username or password, you can also retrievethese via Delta Dental Mobile.www.deltadental.comPlease note information displayed may vary based on your particular coverage.For more information on your coverage, contact your Delta Dental company.Delta Dental 2017

Delta Dental Mobile FeaturesLog in to access the full range of tools and resourcesMobile ID CardNo need for a paper card. View and share your ID card from yourphone, and easily save it to your device for quick access, includingApple Passbook and Google Wallet.My Coverage and My ClaimsView information on your plan and coverage details, and check thestatus of claims for you and your family. Easily add your dependents toyour account so you can access the whole family’s coverage in one spot.Find a DentistIt’s easy to find a dentist near you. Search and compare dentaloffices to find one that suits your needs. Save your family’s preferreddentists to your account for easy access.Schedule Dental Appointments*View and select open appointment times with participating dentists,making scheduling dental appointments more convenient than ever.(Powered by Brighter Schedule)Dental Care Cost Estimator*Find out what to expect with our Dental Care Cost Estimator. Oureasy to use tool provides estimated cost ranges on common dentalcare needs for dentists in your area, now with the option to selectyour dentist for tailored cost estimates.LifeSmile ScoreDo you know how your smile scores? Learn more about your personaloral health risk profile by taking our simple risk assessment survey.Toothbrush TimerHelp your family keep up with their oral health routine by using thishandy tool. Our timer counts down for two minutes while remindingyou to brush each tooth.*Feature not available in all geographic areas and is subject to dentist participation.Secure Access to Your BenefitsYou must log in each time you access the secure portion of the app. No personal healthinformation is ever stored on your device. For more details on security, our PrivacyPolicy can be viewed by clicking the lock icon on the main menu.www.deltadental.comPlease note information displayed may vary based on your particular coverage.For more information on your coverage, contact your Delta Dental company.Delta Dental 2017

Answers to Common QuestionsDelta Dental PPOSM plus PremierQ. What is Delta Dental?A. Delta Dental is the largest and oldest provider of dental insurance in the nation. For Fully Insured plans, coverageis provided by Delta Dental Insurance Company. The Delta System provides coverage for 54 million subscribersthrough more than 89,000 employer groups.Q. Who can be called to answer questions?A. Delta Dental of New Jersey operates a toll free customer service line. It is open 24 hours and a member or dentistcan speak to a representative between the hours of 8:00 a.m. - 6:30 p.m. EST Monday through Thursday (Fridayuntil 5:00 p.m.). Most questions can be answered by simply following the prompts using the automated voiceresponse system. However, a representative may be accessed at any time by pressing *. As an example, amember may call to find out how much of his/her maximum is left for the year or the status of a claim.The phone number is:1-800-452-9310Q. Can benefits and claim status be viewed online?A. Yes. The website is deltadentalnj.com. Click on “Members” to access Benefits Connection. Registration isrequired.Q. Can any dentist be used?A. Yes, a member may go to any dentist. Delta has two dental networks available under this plan - Delta DentalPremier & Delta Dental PPOSM. Out-of-pocket expenses will be lowest with participating dentists, especially witha Delta Dental PPOSM dentist. Dentists do not have to be pre-selected. Note that Delta has over 248,000participating dentists across the nation. Many members may currently be seeing a Delta participating dentist.Q. What is a Delta Participating Dentist?A. In order for a dentist to participate in Delta Dental’s Premier network, they must first pre-file their dental fees for allprocedures. A participating Premier dentist cannot charge a Delta subscriber an amount that exceeds Delta’smaximum allowable charges for a given procedure. Therefore, if a participating dentist is visited, the problem ofbeing billed for the difference in what a dentist charges and what is allowed for a particular procedure cannotoccur.In order for dentists to participate in the Delta Dental PPOSM network, they must agree to utilize a dental feeschedule established by Delta Dental as their maximum allowable charges for a given procedure. A participatingPPO dentist cannot charge a Delta subscriber an amount that exceeds the fee set in the schedule. This meansthat a patient cannot be balance billed for charges in excess of the schedule fees. Applicable deductibles andcoinsurance will still apply.In both programs, by visiting a participating dentist, members will maximize their benefit and may have lower outof-pocket costs.Q. What if a member’s dentist does not participate?A. The member may refer their dentist to Delta. Delta will contact the dentist to determine if there is interest inparticipating. If, however, the member is comfortable with his/her dentist and does not wish to change, that isacceptable. Delta will process the claim and pay in accordance with the maximum allowable charges for eachprocedure. The member may, however, be required to file claim on their own. The member may also beresponsible for paying the dentist. Delta may reimburse the member directly. Since Delta cannot control the feesof non-participating dentists, balance billing for charges greater than the allowed amount is possible.(CT) Rev. 09/11

If you have any questions, please contact Delta Dental’s Customer Service Department at 800-452-9310. This feature is available to all members except those enrolled in DeltaCare . DeltaCare members needing replacement cards should call the Flagship/DeltaCare Customer Service Center at 800-722-