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Role DescriptionProject OfficerClusterTransportAgencySydney TrainsDivision/Branch/UnitStrategy Portfolio Investment/ Network Growth Portfolio/Digital SystemsBusiness IntegrationLocationSydneyRole Grade or BandRC5Senior Executive Work Level StandardsNot ApplicableKind of EmploymentPermanent Full TimeRole Number51028201ANZSCO Code511112PCAT Code3221392Job Code81000301Health Assessment Category - SafetyCategory 4VisionN/A - Cat 4 OnlyHearingN/A - Cat 4 OnlyDate of ApprovalOctober 2019Agency Websitewww.sydneytrains.nsw.gov.auAgency overviewSydney Trains provides train services throughout the Sydney metropolitan area and was established in July2013. Its vision is to keep Sydney moving by putting the customer at the centre of everything it does anddelivering safe, reliable and clean rail services to the people of Sydney. The organisation is focused on providingsustainable, efficient and cost effective services.Digital Systems Business IntegrationAt the core of the Transport for New South Wales ‘More Trains More Services’ Program is the development ofDigital Systems and deployment across priority areas of the Sydney Trains and NSW TrainLinkNetworks. Digital Systems will enable capacity uplift to network, cost effective replacement of critical assets,new ways to manage the railway through data and automation and will deliver better services to customers,Digital Systems will fundamentally change the landscape of Sydney Trains and NSW TrainLink withtransformational change throughout the design, implementation and integration stages. In recognition of theenormity of this scale of change, Sydney Trains has established the Digital Systems Business IntegrationDivision (DSBI), within Network Growth Portfolio to provide the necessary change management and associatedactivities for Sydney Trains and NSW TrainLink.1

Primary purpose of the roleThe primary purpose of the role is to perform project management and support activities to contribute to thedevelopment and delivery of a range of projects in line with established objectives. The role supports thebusiness unit in its provision of services, initiatives and solutions across Network Growth Portfolio.Key accountabilities Provide a range of project management and support services, including undertaking research, preparationof reports and briefs, coordinating resources, maintaining project documentation and implementing andmonitoring project plans, to ensure project outcomes are achieved on time, on budget, to quality standardsand within agreed scope, in line with established agency project management methodologyProvide a range of secretariat and administrative services, including coordinating committees and meetings,prepare and submit agendas, record and follow up on actions, and preparing project papers, to supportprogram delivery.Source, collate and compile data and information to identify risks and issues, and track and report on programprogress against established milestones, deliverables and business requirements. Maintain a LessonsLearned register for the program/projects.Coordinate and perform all procurement and purchasing activates for the unit, including preparing alldocumentation for Labour Hire expenditure and engagementsUpload and maintain Program and Project documents on approved document management systems (HPRecords Manager, SharePoint and Team Binder) ensuring current documents are accessible.Contribute to delivery of specified outcomes for stakeholders in terms of safety, scope, quality, standards,budget, timeframes and customer expectations.Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisationand customersExecute safety responsibilities, authorities and accountabilities consistent with Sydney Trains safetymanagement system requirements which are defined in SMS document number SMS-02-RG-3058Key challenges Delivering a range of project management and support services, given tight deadlines, limited resources andthe need to manage competing priorities Operating with autonomy in respect to balancing work priorities within agreed work plan and being fullyaccountable for the quality, accuracy and integrity of assistance provided Balancing daily demands from internal and external customer requests whilst delivering an effective andefficient level of business and administration supportKey relationshipsWhoWhyInternalManager Escalate issues and propose solutions Receive guidance and provide regular updates on day to day priorities,workload and issuesRole Description Project Officer2

WhoWhyWork team Support Program team members and work collaboratively to contribute toachieving Program outcomes Report and provide updates on progress For obtaining information to support development of documents, andprogram-specific reportingStakeholders For information sharing, formal approvals, submission of requests,reportingExternalStakeholders Develop and maintain effective relationships and open channels ofcommunications For information sharing, responding to enquiries, facilitation of formalapprovals, reportingRole dimensionsDecision Making:As per the delegation for the role.Reporting line:Director Business Integration Digital SystemsDirect Reports:NILBudget/Expenditure:NILEssential Requirements Certificate IV in Project Management or equivalent demonstrated experience working in project,construction, transport, rail or infrastructure environments.Capabilities for the roleThe NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) neededto perform a role. There are four main groups of capabilities: personal attributes, relationships, results andbusiness enablers, with a fifth people management group of capabilities for roles with managerialresponsibilities. These groups, combined with capabilities drawn from occupation-specific capability sets whererelevant, work together to provide an understanding of the capabilities needed for the role.Role Description Project Officer3

The capabilities are separated into focus capabilities and complementary capabilities.Focus capabilitiesFocus capabilities are the capabilities considered the most important for effective performance of the role.These capabilities will be assessed at recruitment.The focus capabilities for this role are shown below with a brief explanation of what each capability covers andthe indicators describing the types of behaviours expected at each level.FOCUS CAPABILITIESCapabilitygroup/setsCapability nameBehavioural IndicatorsManage SelfShow drive and motivation, anability to self-reflect and acommitment to learningAdept Keep up to date with relevant contemporaryknowledge and practices Look for and take advantage of opportunities tolearn new skills and develop strengths Show commitment to achieving challenging goals Examine and reflect on own performance Seek and respond positively to constructivefeedback and guidance Demonstrate and maintain a high level ofpersonal motivationCommunicate EffectivelyCommunicate clearly, activelylisten to others, and respond withunderstanding and respect Present with credibility, engage diverseaudiences and test levels of understanding Translate technical and complex informationclearly and concisely for diverse audiences Create opportunities for others to contribute todiscussion and debate Contribute to and promote information sharingacross the organisation Manage complex communications that involveunderstanding and responding to multiple anddivergent viewpoints Explore creative ways to engage diverseaudiences and communicate information Adjust style and approach to optimise outcomes Write fluently and persuasively in plain Englishand in a range of styles and formatsWork Collaboratively Encourage a culture that recognises the value ofCollaborate with others and valuecollaborationtheir contribution Build cooperation and overcome barriers toinformation sharing and communication acrossteams and units Share lessons learned across teams and units Identify opportunities to leverage the strengths ofothers to solve issues and develop betterprocesses and approaches to work Actively use collaboration tools, including digitaltechnologies, to engage diverse audiences insolving problems and improving servicesRole Description Project Officer4LevelAdvancedAdept

Seek and apply specialist advice when required Complete work tasks within set budgets,timeframes and standards Take the initiative to progress and deliver ownwork and that of the team or unit Contribute to allocating responsibilities andresources to ensure the team or unit achievesgoals Identify any barriers to achieving results andresolve these where possible Proactively change or adjust plans when neededIntermediatePlan and Prioritise Understand the team and unit objectives andPlan to achieve priority outcomesalign operational activities accordinglyand respond flexibly to changing Initiate and develop team goals and plans, andcircumstancesuse feedback to inform future planning Respond proactively to changing circumstancesand adjust plans and schedules when necessary Consider the implications of immediate andlonger-term organisational issues and how thesemight affect the achievement of team and unitgoals Accommodate and respond with initiative tochanging priorities and operating environmentsIntermediateDeliver ResultsAchieve results through theefficient use of resources and acommitment to quality outcomesThink and Solve ProblemsThink, analyse and consider thebroader context to developpractical solutions Research and apply critical-thinking techniques in Adeptanalysing information, identify interrelationshipsand make recommendations based on relevantevidence Anticipate, identify and address issues andpotential problems that may have an impact onorganisational objectives and the user experience Apply creative-thinking techniques to generatenew ideas and options to address issues andimprove the user experience Seek contributions and ideas from people withdiverse backgrounds and experience Participate in and contribute to team or unitinitiatives to resolve common issues or barriers toeffectiveness Identify and share business processimprovements to enhance effectivenessTechnologyUnderstand and use availabletechnologies to maximiseefficiencies and effectivenessAdept Identify opportunities to use a broad range oftechnologies to collaborate Monitor compliance with cyber security and theuse of technology policies Identify ways to maximise the value of availabletechnology to achieve business strategies andoutcomes Monitor compliance with the organisation’srecords, information and knowledge managementrequirementsProject Management Perform basic research and analysis to informUnderstand and apply effectiveand support the achievement of projectplanning, coordination and controldeliverablesmethods Contribute to developing project documentationand resource estimatesRole Description Project Officer5Intermediate