WIXLIB

Product Development Road Map Priorities - ITILAs we are building a new business, your continued support is important to us.Our immediate focus is on getting the core functions right so that we are ready forthe 1 January ‘go-live’ date. We appreciate your patience, and know that you areinterested in hearing what we have planned for development.Through our previous work with the wider community, we have been providedwith a large number of great ideas on how to take us forward. We have taken onboard everything we have heard so far and decided on a number of priorities forthe short and medium-term, which will help us build a strategy for thelonger-term. Although not set in stone, the following will provide you with afeel of our current intentions. This will further be reviewed as we gather moreinformation and feedback, such as the results from the research that we arecurrently undertaking. We will be asking for your support and feedback startingthis month.Next

ITIL RoadmapClick the workstream bar to reveal the activity2013Q32014Q4Q1Q2Q3Q4Market researchValue, careers, community engagement, guidance, modulesRelevancy papers and white papers for complementary frameworksEnsure qualifications are kept up to dateValue propositionsValue to individuals and organizationsITIL core strategyVision, mission, principles, values, themes, and implementation strategiesEducation / academia strategyStrategy to work closer with Education and AcademiaEducation / academia implementationImplement strategyForum developmentCo-development and co-design forumsCommunity of practiceContinually share ITIL ethos and professional way of life through a web portalService management architectureFramework and high level terminologyMaturity model& Self Assessment ServicePractitioner career pathApproved ITIL career path developmentModular strategyEnhanced flexiblity and accessiblityModular approachImplement strategyITIL / PPM interaction approachComplementary elements, cross portfolio collaborationAccreditation (support)Support for partners and process improvementAccreditation (process)Process improvementPriorities and AXELOS core principlesImproving quality: Continual development of the quality assurance model and supporting processesConsistency: Providing value through consistency and continual improvementCollaborative innovation: Strategic drive to include all parts of the business model with community drive and supportDigitization: Supporting the development of new ways to deliver and learn, using experiential methodsClick here to find out morePost Q4

Priorities and AXELOS core principlesOur priorities for the end of next year and going forwardsunderpin our core principles.Improving qualityTo further ensure the intrinsic value of our products continues, we willbe required to drive and improve standards of quality throughout thebusiness model. Quality assurance processes will be put in place toattain and improve standards across the portfolio. We will require thebacking of the community to support the assurance model and ensurethe protection of its value.with the use of more digital mediums for delivery. We will requireyour collective support to develop the strategy and ensure that weare continually innovative in the way we develop the ITIL methodologyand its delivery to practitioners. We will actively engage with ourecosystem to propose new models for the future and set up a processfor continual development and innovation.ConsistencyDigitizationValue is assured though consistency and continual improvement;this commitment to ‘continual service improvement’ is a well regardedmodule within the ITIL framework. In order to ensure that our productportfolio is delivered and tested consistently and that support isdelivered with a consistent message, guides will be produced tosupport our partners in ensuring that standards are met, maintainedand enhanced on a continual basis.As a longer-term strategy, our research and engagement with theecosystem and prospective customers has told us that they want newways to learn. AXELOS will digitize its content and customers willincreasingly access this through digital channels. Our research showsthat standard e-learning is not sufficient to deliver good outcomes,so we will focus on experiential learning methods such as gamingand simulation. We will work with specific strategic partners to ensurethat our products are at the forefront of the digital age in terms ofdevelopment and delivery.Collaborative innovationCollaborative innovation is at the heart of the AXELOS vision.Innovation will touch all parts of our business model – from processinnovation allowing a better user experience, to product innovation,Close

ITIL RoadmapClick the workstream bar to reveal the activity20132014Q3Q4Q1Q2Q3Q4Market researchValue, careers, community engagement, guidance, modulesRelevancy papers and white papers for complementary frameworksEnsure qualifications are kept up to dateValue propositionsValue to individuals and organizationsITIL core strategyMarket researchVision, mission, principles, values, themes, and implementation strategiesEducation / academia strategyStrategy to work closer with Education and AcademiaForum developmentCo-development and co-design forumsEducation / academia implementationImplement strategyBuilding on the energy and feedback from the workshops with our ecosystem this year, we will continueto review our product portfolio with a focus on potential updates to ITIL. The key themes of the researchwill be: value for practitioners and organizations, career paths, community engagement, guidance andCommunity of practiceexploring the potential for ules.targetshareandofprofessionalway Weof lifewillthrougha web keyportalmarket groups toinform potential future developments. The first survey will be complete by the end of 2013 and the in 2014. Surveyswill be used to seek the views of the wider community and specificFramework and high level terminologygroups on a continual basis going forwards.Maturity model& Self Assessment ServiceClick to close windowPractitioner career pathApproved ITIL career path developmentModular strategyEnhanced flexiblity and accessiblityModular approachImplement strategyITIL / PPM interaction approachComplementary elements, cross portfolio collaborationAccreditation (support)Support for partners and process improvementAccreditation (process)Process improvementPriorities and AXELOS core principlesImproving quality: Continual development of the quality assurance model and supporting processesConsistency: Providing value through consistency and continual improvementCollaborative innovation: Strategic drive to include all parts of the business model with community drive and supportDigitization: Supporting the development of new ways to deliver and learn, using experiential methodsClick here to find out morePost Q4

ITIL RoadmapClick the workstream bar to reveal the activity2013Q32014Q4Q1Q2Q3Q4Market researchValue, careers, community engagement, guidance, modulesRelevancy papers and white papers for complementary frameworksITIL core strategyEnsure qualifications are kept up to dateValue propositionsValue to individuals and organizationsITIL core strategyVision, mission, principles, values, themes,implementationstrategiesthatTheandhighlevel strategywe shared with the community early on in the year will be further validated toconfirm the vision, mission, guiding principles, values and objectives for product development. This willEducation / academia helpstrategyEducation/ mentprocessoverthenexttwo years. We will also be developingStrategy to work closer with Education and AcademiaImplement strategyour strategy for expanding our international recognition and presence, which will provide additional value forForum development organizations and practitioners who operate in global markets. Collaboration with our partners will featureCo-development and co-design forums highly in our strategic approach, therefore this will not be finalized until we have completed the marketresearch with the community. The core strategy is currently under development and will be complete by theCommunitypracticeend of 2014. This will be a live documentthat will ofcontinueto evolve as we develop as a business.Continually share ITIL ethos and professional way of life through a web portalMaturity model& Self Assessment ServiceCurrently,thereare no immediateplans for an updated version of the ITIL core guidance. We are however,ServicemanagementarchitectureFrameworkand highlevel terminologylookingto movetowardsa more modular framework, to enhance and refresh the core and maintain itsrelevance in the industry.There are five key themes in the current emerging strategy, which includes a complementary frameworkapproach, module development, community involvement, academia inclusion and promoting career paths.Practitioner career pathApproved ITIL career path developmentClick to close windowITIL / PPM interaction approachModular strategyEnhanced flexiblity and accessiblityModular approachImplement strategyComplementary elements, cross portfolio collaborationAccreditation (support)Support for partners and process improvementAccreditation (process)Process improvementPriorities and AXELOS core principlesImproving quality: Continual development of the quality assurance model and supporting processesConsistency: Providing value through consistency and continual improvementCollaborative innovation: Strategic drive to include all parts of the business model with community drive and supportDigitization: Supporting the development of new ways to deliver and learn, using experiential methodsClick here to find out morePost Q4

ITIL RoadmapClick the workstream bar to reveal the activity20132014Q3Q4Q1Q2Q3Q4Market researchValue, careers, community engagement, guidance, modulesRelevancy papers and white papers for complementary frameworksEnsure qualifications are kept up to dateValue propositionsAccreditation (support for partnersandprocessimprovement)Education / academia strategyEducation / academia implementationValue to individuals and organizationsITIL core strategyVision, mission, principles, values, themes, and implementation strategiesStrategy to work closer with Education and AcademiaForum developmentCo-development and co-design forumsImplement strategySupporting our partners through our accreditation process is paramount. We will review our processes forquality and relevancy, with a view to informing our partners of how we intend to make improvements inthis area. Our focus is on improving the quality of delivery to end users – to that end, the processes willbe reviewed in consultation with ourCommunitykey partners byend of the year. The process for ndprofessionalwaybrochureof life througha webwill include how we work with our partners for delivery. Theschemewillbeportalpublished by midNovember 2013 and we will be clarifying the quality improvements as we move through 2014, Q1. Asandwehighlooktoimprovequality, we will introduce supporting process improvements too.level terminologyMaturity model& Self Assessment ServiceClick to close windowPractitioner career pathApproved ITIL career path developmentModular strategyEnhanced flexiblity and accessiblityModular approachImplement strategyITIL / PPM interaction approachComplementary elements, cross portfolio collaborationAccreditation (support)Support for partners and process improvementAccreditation (process)Process improvementPriorities and AXELOS core principlesImproving quality: Continual development of the quality assurance model and supporting processesConsistency: Providing value through consistency and continual improvementCollaborative innovation: Strategic drive to include all parts of the business model with community drive and supportDigitization: Supporting the development of new ways to deliver and learn, using experiential methodsClick here to find out morePost Q4