WIXLIB

The world’s #1 businesscollaboration and customerengagement platform

When the world needs to work,the world works on Webex.Here is why the world’s leadingcompanies choose Webex tocollaborate.The BIG GREEN BUTTON!And video everywhere. We’vemade meetings simple and theusage is really taking off, whichis very important for a globalcompany separated by distance.We are building a tighter family.Brian KachelCTO, Premier Research

Webex is recognized by UC TodayUC Today Awards 2020Expert panel of judgesWebex PlatformWebex AssistantRob ScottPublisher UC TodayChair of JudgesIrwin LazarVP & ServiceDirector NemertesMelissa SwartzVoIP / Cloud PhoneExpert SwartzConsultingKevin KiellerLead UC&CStrategist enableUCBlair PleasantPresident & AnalystCOMMfusionZeus KerravalaFounder / PrincipalAnalystZK ResearchJon ArnoldPrincipalJ. Arnold &Assoc.

Cisco is the innovator and leader in Collaboration AIStrategic AI and Data Analytics AcquisitionsSecure Noise RemovalWebex People InsightsOver half abillion invested18 patents180 people11Webex Assistant(voice commands)Webex ExperienceManagementWebex integrationsWebex MeetingsWebex TeamsWebex RoomsWebex Contact CenterWebex Assistant(transcriptions)1. Not including babblelabs

Millions connect throughCisco Cloud Calling, every day.531006525/30%34MCloud Calling installedbase market share 1 Country availabilityMCalling endpointsshipped20%IP PBX installed basemarket share 2Оf top global serviceproviders1. Synergy Cloud/Hosted Calling Users Market Share2. Synergy IP–PBX installed base market shareUnifiedCommunications

Cloud Calling LeadershipCloud/Hosted Calling Users Market 1%0.2%0.2%53%53%9%9%11%11%1. Synergy Research, April 2020: Cloud UC Calling users as of Q4 2019. Includes vendors with 1%share.2. Microsoft acquired Metaswitch; data includes Metaswitch users.

Analyst views of Cisco UCaaSGartner UCaaS MQAragon UC&C GlobeIDC UC&C MarketScapeNovember 2020April 2020July 2019Source: Gartner, Magic Quadrant for Unified Communications asa Service,Worldwide, Rafael Benitez, Megan Fernandez, DanielO’Connell, Christopher Trueman, Pankil Sheth, 11 November2020The Aragon Research Globe for Unified Communications andCollaboration, 2020. Jim Lundy April 2020IDC MarketScape: Worldwide Unified Communications andCollaboration 2019 Vendor Assessment. Rich Costello, July 2019

G2 Crowd ratings for Cisco Webex Callingas of September 2020

Millions engage inWebex video conferencesevery day1.7MVideo endpointsshipped1#41% market share1Personal MeetingsVideoconferencing1#60.5% market share1Room and PersonalVideo devicesAwardsWebex Desk ProWebex RoomPanorama5KGlobal Partners1. Synergy

Analyst views of Webex Meetingsand Video ConferencingGartner MeetingsSolutions MQAragon Web and VideoConferencing GlobeIDC MarketScape:Gartner Magic Quadrant for Meeting Solutions, Mike Fasciani,Tom Eagle, Adam Preset, Brian Doherty, October 12, 2020The Aragon Research Globe for Web and Videoconferencing, 2020.Jim Lundy, March 2020IDC MarketScape: Worldwide Enterprise Videoconferencing2020 Vendor Assessment. Rich Costello, July 2020Worldwide Enterprise Videoconferencing

Webex is a leader in paidSaaS conferencingConferencing SaaS Worldwide SubscribersConferencingSaaS WorldwideSubscribers2Q 2020 ShareSource: Synergy Research, Inc.

Analysts, customers, and media assessmentsof Webex MeetingsWebex Meetings is #7overall and the top videoconferencing platform onG2’s Best Software for 2020in Remote Tools“Functional, feature-rich,and reliably secure, Cisco’sWebex Meetings is the bestalternative we’ve found to ourformer top pick, Zoom.”

Millions collaborate usingWebex every day.85%Of Fortune 500companies21MWebex Meetings paidmonthly active usersWhen the pandemic started, ourvolunteer pool dropped in half. A lot offolks said, ‘we will help out if there’s apossibility for you to go remote.’ We areable to integrate Webex Meetings, WebexCalling, Webex Messaging. It gives ourvolunteers the feeling of being togetherin the call room.Collaboration3KCollaborationpartnersVan HedwallDirector of Programs,San FranciscoSuicide Prevention

Analyst views of WebexThe Aragon ResearchGlobe for TeamCollaboration, 2020One of the significant capabilitiesthat Webex Teams offers is end-to-endencryption which means that all messagesand files, including user actions, areencrypted at rest, in transit, and inuse, using a single customer-specificencryption key.Jim LundyAragon Research, Founder, CEO, and Lead Analyst

Analyst views of WebexConstellationShortList Q3 2020

Full range of headsets anddevices for any workstyle100Awarded 2019 Global Leaderby Frost and SullivanM IP phones soldworldwideDevicesI really like this headset, it’s greatto use when working to have all yourdevices connected. I also prefer usingthese over my AirPods for recreationaluse music, streaming, etc.James KonieckiIT Professional, NTT

Webex Room and PersonalCollaboration Devices areleaders in market share Worldwide Telepresence (Excluding VideoPhones) Endpoints Units Share, Q2-CY2020Synergy Research, September 3, 2020

Millions engage with CiscoContact Center, every day.13.6301152#Market share1hosted/cloud contactcenter installed base#Market share contactcenter on-premisesnew agent shipmentsContactCenterMAgentsKGlobal PartnersOver the years working with Cisco, we’vedeveloped procedures and standardizedsolutions that help us in our day-to-daywork. We’d proven to ourselves we canscale up and deploy quickly to our facultyand staff as needed. Could we do the samefor the City? You bet.KContact centerenterprisesAI acquisitionsVoicea, CloudCherryAdam PawlowskiIT CommunicationsSystem Engineer,City of Buffalo1. Synergy

Cisco Contact Center market leadershipHosted by Cisco and its service providerpartners, we lead the market across our WebexContact Center, HCS and BroadWorks platformsCisco is leading in new and replacementshipments of on-premises agent licensesPremises agent license shipments1Hosted / Cloud agents2Cisco21%Avaya20%Genesys19%Other Manufacturers10%HuaweiMitel8%6%1H 2019 shipments. Shows providers with 1% shareSource: MZA: MZA Contact Centre Shipment Review 1st Half 2019. Published Feb 2020Cisco27%NICE (inContact)18%Genesys10%EnghouseContent GuruFive96%4%4%As of YE 2019. Includes providers with 1% shareSource: Synergy Research, April 2020

Cisco Contact Center receives high ratings fromanalyst and industrySince 1982CUSTOMER magazine has been thevoice of the call/contact center, CRM andteleservices industryCisco, a leader in UCC,has made a series ofannouncements in 2019that strengthened its overallfocus on contact center,with AI at the center.Jim LundyFounder, CEO, and LeadAnalyst 30 years of industryexperience Silicon Valley, CACopyright 2020 Aragon Research Inc.and/or its affiliates. All rights reserved.Aragon Research and the Aragon ResearchGlobe are trademarks of Aragon Research Inc.

G2 Crowd ratings for Cisco Webex Contact Centeras of September 2020

Analyst assessments of Cisco’s Contact Center strategyArchitectureStrategyArtificial IntelligenceCustomer Journey

Privacy is a fundamentalhuman right, and we needsecurity and transparencyto protect it.Chuck RobbinsChairman and CEO,CiscoSecurity

Security without compromiseInternational & LocalInformation Security PrivacyRegulatoryCross-Border Transfers ISO 27001 / 27017 / 27018 SOC 2 Type II and SOC 3 Cloud Computing Compliance ControlsCatalog (C5) Teams: HITRUST FedRAMP HIPAA GDPR FERPA COPPA PIPEDA PHIPA CCPA Continuallyassessing regs Binding Corporate Rules EU-US privacy shield Swiss-US privacy shield APEC cross-border privacy rules EU Standard Contractual ClausesCisco’s Quality Management System ISO 9001no.jitter.com, 2/10/20On the topic of security, this has beena differentiator for Cisco for years. Manyof the biggest governments, healthcareinstitutions and financial services firmsuse Webex, so only best-in-classsecurity will do.Zeus KerravalaFounder / PrincipalAnalyst, ZK Research

Webex open platformecosystem. Freedom to innovate88KIntegrations51022314K DEVNET Members2.5kWebex AmbassadorskGlobal PartnersStrategic Alliances and IntegrationsK Active DevelopersOpen SourceStarter Kits

Global leaders choose Webexfor collaboration.Education898Retail7of top 10Global Universities1Financeof top 10US Financial Services3Insuranceof top 10Global GeneralInsurance Companies5Government9Industries1.2.3.4.of top 10US State Government7Best Places to Work in the Federal Government (Agencies)By market capitalization, ranked by value.todayIn the Fortune 500Ranked by A.M. Best based on NPW and non-banking assets8885.6.7.8.of top 10Global Retailers2Healthof top 10Health Systems4Technologyof top 10Global TechnologyCompanies6Citiesof top 10US Cities6By performance, ranked by manufacturingglobal.comBy market capitalization, ranked by value.todayIn Forbes 2019 Global 2000Ranked by Stores magazine

Awards

Award-winning collaboration solutionsWebex MeetingsCustomers Choice 2020 Award MeetingSolutionsWebex Contact CenterCisco Devices27 Red Dot AwardsWebexWebex TeamsInfoTech Leader and Gold Medalist 2019Team CollaborationWebexAssistantWebexPlatformCustomer Magazine Contact CenterTechnology AwardWebex RoomsFrost & Sullivan Global Digital CollaborationBoard Company of the YearTRUE Certified for Truthful and UnbiasedCustomer Reviews by TrustRadiusWebex CallingG2 Crowd VoIP Leader andMomentum LeaderMost innovative and Best Collaboration PlatformUC Today 2020 AwardsWebexTrustRadius for companies that exemplifybeing #Human, in the face of the global crisis

Webex in EntertainmentFrom their home to ours, Hollywood and beyond continue to makeus laugh and cry, capture our imaginations, and inspire our dreams.This is all possible with Webex.NewsEntertainmentGovernmentTamron Hall ShowThe Ellen ShowJimmy Kimmel LiveEdinburgh Fringe festival

Webex is powering the newsThe powerful use WebexThe news as we knew it, will never be the same. Delivered from home orLeaders around the world continue to do their jobs from remote.on site, morning or night. Nothing will stop them, not even a pandemic.This is all possible with Webex.Webex anywhere, anytime.TheMatchMinister of IndiaFrench PresidentState of WA GovernorBritish Prime MinisterFirst Virtual G20 SummitHungarian Prime MinisterESPNWatchPartyCNN

Customers

Case Study:Pickens County School DistrictCisco Solutions:Webex AppWebex CallingWebex MeetingsPickens County School District needed to quickly enable distanceRoom Kitslearning when the pandemic hit. Leveraging Webex, they successfullyPhones 6800 seriestransitioned to a synchronous learning model, enabling students andHeadsetsteachers to interact in real time.Results:Enabled hybridlearning and easyvideo callingDuring the first days of theclosure, it was about loveover lessons. Connecting withchildren, and that children sawfamiliar faces. Synchronous remote learning for 16,300students Single sign on and rostering Hundreds of digital textbooks online Positive parent feedbackSharon HuffAssistant Superintendant for Instructional Services,Pickens County School DistrictWatch video33

Case Study:Under ArmourCisco Solutions:Webex MeetingsWebex TeamsDesigning innovative products to help athletes perform at their best,Unified CommunicationsManagerUnder Armour chose Cisco Webex for frictionless, real-time collaborationto live up to the promise of their brand, while enabling virtual selling andevents and an agile work from anywhere employee experience.Results:Greater strategicalignment anddecision making Increased number of meetings by39 percentOur designers and creativeteams are still working face toface using Webex. The durationof meetings are much shorternow. They’re able to do all theirpre-meeting and post-meetingwork within Webex Teams. Decreased meeting duration by 18percent Meeting join time reduced from10 minutes to five seconds saving121,000 hoursKaren DeanSr Manager Collaboration Services, Under ArmourWatch video