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MAINTENANCE MANAGEMENT FORFACILITIES AND EQUIPMENTFebruary 2018Powered byMethodology

CONTENTS4Introduction6Defining MaintenanceManagement SoftwareThe Quadrant78Maintenance ManagementFrontRunners IndexRunners UpMethodology Basics3241

FRONTRUNNERS9Maintenance Connection10Maximo11UpKeep12eMaint 17Asset Panda18TabWare19MPulse20Bigfoot CMMS21MaintenanceEssentials Pro22FMX CMMS23Hippo CMMS24Maintenance Pro25MaintiMizer26NetFacilities27MEX Maintenance Software28Fiix29CAFM Explorer30eWorkOrders31ManWinWin

INTRODUCTIONThis FrontRunners analysis is a data-drivenassessment identif yingproducts in theEquipment and Facilities Maintenance Managementmarket that offer the best capability and value forsmall businesses. For a given market, products areevaluated and given a score for the capability (x-axis)and value (y-axis) they bring to users. FrontRunnersthen plots the top 25-30 products in a quadrantformat.In the Facilities/Equipment Maintenance ManagementFrontRunners graphic, the Capability axis starts at3.20 and ends at 4.50, while the Value axis startsat 3.20 and ends at 4.60.To be considered for the Facilities/EquipmentMaintenance Management FrontRunners, a productneeded a minimum of 20 user reviews, a minimumcapability user rating score of 3.4 and a minimumvalue user rating score of 3.4. In most cases, weevaluate hundreds of products and feature 2025 as FrontRunners; all products that qualify asFrontRunners are top performing products in theirmarket.FEBRUARY 20184

I ntroductionEach product falls within a designated quadrant based ontheir axis scores. Dependent on the specific needs of thesoftware buyer, a product placed in any quadrant categorycould be a good fit.QUADRANT CATEGORIES:»» Upper Right Leaders: Leaders are all-around strongproducts. They offer the highest value and capabilityin that market.»» Upper Left Masters: Masters may have fewercapabilities, but end users value those capabilitieshighly. Depending on the functionality needed, aproduct positioned in the Masters quadrant might bea better option to consider than products positionedin other quadrants.»» Lower Right Pacesetters: Pacesetters may offer astrong set of capabilities, but are not rated as high onvalue. For example, a Pacesetter might have a breadthof functionality at a higher price point.»» Lower Left Contenders: Contenders are strongperforming products that have not yet achieved thevalue and capability of the products in the otherquadrants. For example, products in this quadrantmay be more suited for companies that need morespecialized functionality that comes at a price.FEBRUARY 20185

DEFINING MAINTENANCEMANAGEMENT SOFTWAREFacilities/Equipment Maintenance Managementsoftware help companies optimize the useful lifeof assets, including tools, machines and facilities, withcore preventive maintenance, work order managementand asset tracking. Some vendors offer optional facilityspecific modules, such as energy and space management.Software Advice’s FrontRunners quadrant is focused onthe North American Equipment and Facilities MaintenanceManagement market. We identify this set of corecapabilities for the category: work order management,preventive maintenance and asset tracking.In addition, we identify several related features thatorganizations purchasing this software may also needor wish to consider: lease administration, space and/ormove management, capital program management, energymanagement, inventory tracking and purchasing, predictivemaintenance and condition monitoring, equipmentmanagement, facility scheduling, room scheduling,incident management, inspection management, vendormanagement, visitor management, billing and invoicing,calibration management, dispatch management, key andlock management, mobile access, planning calendar,purchasing, service history tracking and technicianmanagement.FEBRUARY 20186

THE QUADR ANTAll products that qualify asFrontRunners are top performingproducts in their market.FEBRUARY 20187

MAINTENANCE MANAGEMENTFRONTRUNNERS INDEX9Maintenance Connection10Maximo11UpKeep12eMaint 17Asset Panda18TabWare19MPulse20Bigfoot CMMS21MaintenanceEssentials Pro22FMX CMMS23Hippo CMMS24Maintenance Pro25MaintiMizer26NetFacilities27MEX Maintenance Software28Fiix29CAFM Explorer30eWorkOrders31ManWinWinFEBRUARY 20188

M A I NT ENA NC E C ONNE CTIO NFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.42VALUE4.59Capability User Rating4.42Value User Rating4.45Functionality Breadth4.60Adoption Score4.73Features4.30Customer Base4.80Integrations4.90Reviews Volume4.90Confidence Score4.23Google Searches4.30Customer Base4.80Skills Base4.80Employee Base4.40Customer Growth3.10Employee Growth4.60FEBRUARY 20189

MAXIMOFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.15VALUE4.27Capability User Rating4.02Value User Rating3.98Functionality Breadth4.95Adoption Score4.57Features4.90Customer Base5.00Integrations5.00Reviews Volume2.40Confidence Score3.60Google Searches5.00Customer Base5.00Skills Base5.00Employee Base5.00Customer Growth2.20Employee Growth2.20FEBRUARY 201810

UPK E E PFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.18VALUE4.02Capability User Rating4.74Value User Rating4.81Functionality Breadth3.70Adoption Score3.23Features4.20Customer Base2.60Integrations3.20Reviews Volume4.70Confidence Score3.55Google Searches4.10Customer Base2.60Skills Base2.70Employee Base2.40Customer Growth4.30Employee Growth4.90FEBRUARY 201811

EMA INT C MMSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.78VALUE4.39Capability User Rating4.35Value User Rating4.33Functionality Breadth2.65Adoption Score4.45Features4.30Customer Base4.70Integrations1.00Reviews Volume4.30Confidence Score3.78Google Searches4.20Customer Base4.70Skills Base4.40Employee Base4.30Customer Growth3.70Employee Growth2.40FEBRUARY 201812

SERV IC E C H ANNE LFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.16VALUE3.84Capability User Rating4.16Value User Rating4.25Functionality Breadth4.55Adoption Score3.43Features4.30Customer Base4.20Integrations4.80Reviews Volume2.80Confidence Score3.75Google Searches1.00Customer Base4.20Skills Base4.20Employee Base4.60Customer Growth4.10Employee Growth2.10FEBRUARY 201813

MA NAGE R PLUSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.90VALUE4.00Capability User Rating4.09Value User Rating4.11Functionality Breadth3.90Adoption Score3.90Features3.20Customer Base3.80Integrations4.60Reviews Volume4.10Confidence Score3.50Google Searches4.30Customer Base3.80Skills Base3.70Employee Base3.90Customer Growth2.40Employee Growth3.90FEBRUARY 201814

MAPC ONFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.78VALUE4.02Capability User Rating4.09Value User Rating4.16Functionality Breadth4.30Adoption Score3.88Features4.30Customer Base4.40Integrations4.30Reviews Volume3.90Confidence Score2.65Google Searches1.40Customer Base4.40Skills Base4.60Employee Base1.80Customer Growth1.80Employee Growth2.60FEBRUARY 201815

IOFFIC EFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.92VALUE3.87Capability User Rating4.47Value User Rating4.44Functionality Breadth3.20Adoption Score3.30Features3.20Customer Base3.70Integrations3.20Reviews Volume1.40Confidence Score3.53Google Searches3.40Customer Base3.70Skills Base3.80Employee Base4.20Customer Growth3.40Employee Growth2.80FEBRUARY 201816

A SSE T PANDAFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.07VALUE3.71Capability User Rating4.62Value User Rating4.68Functionality Breadth3.15Adoption Score2.73Features2.40Customer Base2.40Integrations3.90Reviews Volume5.00Confidence Score3.90Google Searches1.40Customer Base2.40Skills Base2.60Employee Base3.40Customer Growth4.80Employee Growth5.00FEBRUARY 201817

TABWAREFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.80VALUE3.97Capability User Rating4.04Value User Rating4.02Functionality Breadth3.40Adoption Score3.92Features2.40Customer Base4.60Integrations4.40Reviews Volume1.00Confidence Score3.70Google Searches3.90Customer Base4.60Skills Base4.70Employee Base3.80Customer Growth2.10Employee Growth4.30FEBRUARY 201818

MPULSEFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.61VALUE4.14Capability User Rating4.53Value User Rating4.53Functionality Breadth2.50Adoption Score3.75Features2.40Customer Base3.40Integrations2.60Reviews Volume4.20Confidence Score2.88Google Searches4.90Customer Base3.40Skills Base3.30Employee Base2.90Customer Growth2.90Employee Growth2.30FEBRUARY 201819

B IGFO OT C M MSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.79VALUE3.85Capability User Rating3.96Value User Rating3.90Functionality Breadth3.75Adoption Score3.80Features3.90Customer Base4.10Integrations3.60Reviews Volume3.40Confidence Score3.48Google Searches3.40Customer Base4.10Skills Base3.90Employee Base2.30Customer Growth3.40Employee Growth4.10FEBRUARY 201820

MAINTENANCEESSENTIALSPROFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.54VALUE4.05Capability User Rating4.16Value User Rating4.14Functionality Breadth1.60Adoption Score3.97Features2.20Customer Base4.90Integrations1.00Reviews Volume2.80Confidence Score4.23Google Searches1.40Customer Base4.90Skills Base4.90Employee Base4.70Customer Growth2.60Employee Growth4.70FEBRUARY 201821

FMX C M MSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.03VALUE3.53Capability User Rating4.61Value User Rating4.67Functionality Breadth4.25Adoption Score2.40Features3.90Customer Base1.70Integrations4.60Reviews Volume4.40Confidence Score2.65Google Searches3.40Customer Base1.70Skills Base1.60Employee Base3.70Customer Growth1.00Employee Growth4.20FEBRUARY 201822

H I PP O C M MSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.95VALUE3.60Capability User Rating4.40Value User Rating4.47Functionality Breadth3.20Adoption Score2.73Features3.20Customer Base2.80Integrations3.20Reviews Volume4.60Confidence Score3.80Google Searches1.40Customer Base2.80Skills Base2.40Employee Base2.70Customer Growth4.90Employee Growth4.80FEBRUARY 201823

MAINTENANCE PROFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.65VALUE3.73Capability User Rating4.41Value User Rating4.57Functionality Breadth2.20Adoption Score2.88Features1.80Customer Base3.60Integrations2.60Reviews Volume1.90Confidence Score3.60Google Searches1.40Customer Base3.60Skills Base3.40Employee Base1.40Customer Growth5.00Employee Growth4.40FEBRUARY 201824

MAINTIMIZERFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.46VALUE3.84Capability User Rating4.18Value User Rating4.24Functionality Breadth2.50Adoption Score3.43Features1.40Customer Base3.90Integrations3.60Reviews Volume3.20Confidence Score2.98Google Searches1.40Customer Base3.90Skills Base4.10Employee Base2.70Customer Growth2.20Employee Growth3.10FEBRUARY 201825