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&DIVERSITY INCLUSIONAT HILTONWe are diverse by nature and inclusive by choice#1#1#2#1#1#2
OURDIVERSITY & INCLUSIONStatementConrad Hilton set out to “fill the earth with the light and warmth of hospitality.”Today, our instinct is the same: to look outward and create heartfelt experiencesfor Guests, meaningful opportunities for Team Members, high value for Ownersand a positive impact in our Communities.We are more than just a business.Diversity is at the core of our Vision, Mission, and Values. We are committed toan inclusive workforce that fully represents many different cultures, backgroundsand viewpoints. Our global brands provide meeting places for people from allwalks of life to connect, creating a welcoming environment for all.Understanding our Team Members’ unique perspectives, along with those of ourGuests, Owners, Suppliers, and Partners, is essential to driving our competitiveperformance. Our company will always strive to reflect the global communitieswhere we live and work.VISIONTo fill the earth withthe light and warmth ofhospitality - by deliveringexceptional experiences- every hotel, every Guest,every time.MISSIONTo be the most hospitablecompany in the world- by creating heartfeltexperiences for Guests,meaningful opportunitiesfor Team Members, highvalue for Owners anda positive impact inour AMWORKOWNERSHIPNOW1
DIVERSITY & INCLUSIONSTARTS AT THE TOPAccountability starts with our executive leadership. Our seniorleaders demonstrate ongoing support and commitment todiversity and inclusion through a variety of channels:Our President and CEO Chris Nassetta chairs the Hilton Executive Inclusion Council(EIC). The EIC is comprised of the company’s most senior leaders and providesoversight of our diversity and inclusion programs and initiatives. A Quarterly Diversity Dashboard, including updates on key diversity metrics andprogress related to our culture, talent and marketplace initiatives, is reviewed byEIC members. Our leaders are committed to our diversity and inclusion efforts, and we hold themaccountable through Organizational Objectives that measure their performanceagainst our diversity goals. We also monitor feedback directly provided by ourTeam Members on our leaders’ diversity focus. Through our Executive Committee (EC) Networking Program, Chris Nassettaand all EC members meet with emerging leaders who are diverse in background,functional area, geographic location and experience on a regular basis. Diversity initiatives, programs and metrics are reviewed annually withour Board of Directors, of which, 50% are female. Our Team Member Resource Groups (TMRGs) are all sponsored byour most senior leaders.“IN OUR 100TH YEAR, WITHMORE THAN 160 MILLIONGUESTS AND 400,000 TEAMMEMBERS, WE SERVE ANDEMPLOY INDIVIDUALS FROMEVERY WALK OF LIFE. WE’REVERY PROUD TO HAVE BUILTAN INCLUSIVE AND AWARDWINNING CULTURE THAT KEEPSDIVERSITY AT THE CENTER OFEVERYTHING WE DO.“ - Chris NassettaPresident & Chief Executive Officer2
WE HAVE COME A LONGWAY IN OUR DIVERSITY& INCLUSION JOURNEY2018 & 201920172016Launched MillennialTMRG201420132010 & 2011Established aglobal frameworkfor Diversity andInclusion underCulture, Talent& MarketplaceinitiativesCreated HiltonExecutiveInclusion CouncilInitiated ExecutiveCommitteeNetworking ProgramEstablished Travelwith Purpose –global corporate2012Createdpartnerships withBlack, Hispanic,Asian and PacificIslander-servingcolleges anduniversitiesLaunched firstTeam s withdiverse nonprofitstrategic partners(i.e. NAACP)Appointed the firsttwo women to theBoard of DirectorsLaunchedMulticulturalMarketing AdvisoryBoardExpanded TMRGs: Virtual Abilitiesand VeteransTMRGs Women’s TMRGin UK TMRGs inCall CentersLaunchedOperation:Opportunity,our veteranhiring intiativePledgedcommitment towomen throughWomen’sEmpowermentPrinciplesAchieved 100%on the HumanRights CampaignCorporateEquality Index forthe first timeLaunched DardenWomen’s LeadershipDevelopmentProgramPledged to ‘OpenDoors’ for OneMillion YoungPeople by 2019Recognized asTop 10 Companyfor Veterans byDiversityInc2015Signed White House’sEqual Pay PledgeUpdated GlobalEmploymentpolicies to reflectbest practicesin diversity &inclusionLaunched bestin-class parentalleave policies andadoption assistancePartneredwith U.S. StateDepartment insupport ofGlobal EqualityFundRolled out U.S.GED AssistanceprogramLaunched firstannual GlobalTeam MemberAppreciationWeekRecognized asDiversityInc Top50 Companiesfor Diversity(#47) and Top10 Company forSupplier DiversitySigned CEO Actionfor Diversity andInclusionRecognized asDiversity Top 50Companies forDiversity #30 & sixspecialty listsSigned Coalition forthe American Dreamin support of DeferredAction for ChildhoodArrivalsHired 10,000 veteransin three years, reachinggoal 2 years earlyLaunched RegionalInclusion Councils inAmericas, APAC andEMEAEstablished GlobalApprentice Networkfor our youthGPTW for Diversityfor the first timeRecognized asDiversityInc Top50 Companies forDiversity (#42)Recognized as a GreatPlace to Work winner in13 countriesAwarded Fortune 100: Best Companies toWork For (#56) Best Workplacesfor Millennials (#60) Best Workplacesfor Women (#56) Best MultinationalWorkplacesLaunched Women’sTMRG GloballyLaunched D&IProperty Toolkit to 241owned and managedproperties in the USOperation:Opportunityexpandedcommitment tohire an incremental20,000 veterans andspouses by 2020LaunchedBereavement LeaveRecognized as the#2 World’s BestMultinational Workplace,and as a Great Placeto Work winner in 14countries and 3 regionsAwarded Fortune 100: Best Companiesto Work for (#1)Great Place to Work: Best Workplacesfor Diversity (#1) Best Workplacesfor Parents (#1) Best Workplacesfor Women (#14) Best Workplacesfor Millennials (#26)Recognized asDiversityInc Top50 Companies forDiversity (#10): #6 People withDisabilities #10 Mentoring #7 SupplierDiversity #7 EmployeeResource Groups #19 DiversityCouncils Top Companies forLGBT employeesBusiness Coalitions: United Nations LGBTIsGlobal Standards ofConduct for Business HRC BusinessCoalition in supportof transgenderequality3
DEFINING DIVERSITY, INCLUSION& BELONGING AT HILTONOur comprehensive definition spans global cultures, perspectives, and lifestyles.COREATTRIBUTESDIVERSITYThe appreciation of our uniquedifferences seen and unseen.DEMOGRAPHICINCLUSIONThe act of leveraging differencesto foster innovation by creatinga culture where we are all seen,heard, valued and respected.BELONGINGThe feeling of trust andacceptance, where we feel safebeing our authentic selves.MORE THAN113 COUNTRIESAND TERRITORIESOVER 40LANGUAGESSPOKENADVANCEDATTRIBUTESCULTURAL & GEOGRAPHICFULL INCLUSIONATTRIBUTESSKILLS & COMPETENCIES Physical traits Ethnicity Life experiences Age Citizenship Educational background Gender Location Professional experience Race Language(s) Thinking style Gender identity National Origin Communication style Sexual orientation Religion Industry knowledge Marital status Values and beliefs Physical abilityTechnical skills andexpertise Veteran status58% OF CORPORATEGLOBAL MANAGERSARE WOMEN51% OF GLOBALTEAM MEMBERSARE MILLENNIALS69% OF ALL U.S.TEAM MEMBERSARE ETHNICALLYDIVERSEDiversity data points represent Team Members at Owned & Managed hotels and Corporate offices. Data based on voluntary, self-identify questions collected in human capital management system as of 12/31/18 and 2018 internal survey.4
LEADERSHIP SPOTLIGHTOUR DIVERSITY &INCLUSION STRATEGYOur strategy is to leverage and promote diversity and inclusionthrough a framework of Culture, Talent and Marketplace initiativesto foster innovation and create a globally competitive business.“TALENTWe attract, develop, and retain the best and brightest talent in hospitality. Focused development and representation of diverse workplace segments Innovative recruitment, learning, and leadership development programs Quarterly reporting of Team Member diversity metrics to improve visibility of diverseTeam Members, including a differentiated investment in our global womenMARKETPLACEWe engage, support, and create business opportunities in our communities. Strategic partnerships with nonprofit organizations and marketing campaigns todiverse customer segments Property ownership opportunities for women and people of color A supplier program that procures products and services from diversely owned businessesARE TRULYINSPIRATIONAL INTHE PURPOSE-DRIVENWORK THEY DO TOCREATE WELCOMINGAND INCLUSIVE WORKENVIRONMENTS, ANDAMAZING EXPERIENCESFOR OUR GUESTS.“CULTUREWe are committed to creating an inclusive workplace and a culture driven by ourTeam Members’ unique viewpoints and diverse backgrounds and experiences. Team Member Resource Groups celebrate our uniqueness Team Member benefits support personal and professional growth An Executive Inclusion Council provides oversight of our diversity and inclusion programsand initiatives Regional Inclusion Councils in the Americas, APAC and EMEA provide regional oversight andguidance for Diversity and Inclusion initiatives in alignment with Hilton’s Global Diversity andInclusion framework- Matt SchuylerChief Human Resources OfficerExecutive Committee Sponsor of Millennial TMRG5
CULTUREAREAS OF TMRG IMPACT:We are committed to creating an inclusive workplace anda culture driven by our Team Members’ unique viewpointsand diverse backgrounds and experiences.Our TMRGs are all sponsored by an EC Sponsor as well as a Hilton LeadershipGroup (HLG, VP ) advocate.The success of these groups is reflected in the substantial growth inmembership and in the number of chapters. Total membership has increasedby 492% since 2012 with the addition of hotel participants at owned andmanaged properties. The number of chapters has jumped from 20 to 39 with8,000 total members.1) BUSINESS INSIGHTSSharing unique perspectives on internalbusiness practices and external marketfactors with senior leaders acrossthe organization2) TEAM MEMBER DEVELOPMENTDiscussing topics such as personalbranding, career management andemerging industry trends with members ofthe Hilton Leadership Group and externalindustry professionals3) COMMUNITY OUTREACHEngaging with local diverse communitiesvia direct service projects and supportingcorporate partnershipsRecognized as #7on DiversityInc Top 13Companies for EmployeeResource Groups, 2018LEADERSHIP SPOTLIGHT“As a global hospitality company, it’sincreasingly important to leverage the benefitsof an intentional diversity and inclusionmanagement practice to drive sustainableengagement and company performance. I’mproud of the important strides we’ve made onour diversity and inclusion journey at Hilton andlook forward to building on those successes tosupport our mission to be the most hospitablecompany in the world. ”- Jon MuñozVice President of Global Diversity and InclusionLEADERSHIP SPOTLIGHT“Hilton has been committed to connectingand serving people from diverse cultures andbackgrounds for 100 years. As we expand tonew markets and welcome more guests andTeam Members every year, our Team MemberResource Groups provide perspectives thatenhance our business performance andstrengthen our ability to deliver world-classhospitality.”- Mike HollmanVice President Mergers & Acquisitions6
CELEBRATING THE STORY OF USTeam Member Resource Groups by the numbers.Our Team Member Resource Group successes are a shining example of Hilton’s commitment to an inclusive workforce that fullyrepresents many different cultures, backgrounds and viewpoints. In just a few short years, our program has grown to be best in class.8,000 TEAM MEMBERS39 CHAPTERS& 78 CHAPTER LEADERSparticipate in a TMRG at corporate and hotel locations,HRCC offices and owned and managed propertiesacross the country&27% OF CORPORATETEAM MEMBERS25 SIGNATURE EVENTScelebrated in 2018 across the country!are members of one or more TMRGsOver 95 events and activities across our corporateand HRCC offices hosted annually forTMRG membership focused on career development,community support and innovation!8% INCREASE IN MEMBERSHIPSINCE 20178RESOURCE GROUPSEXECUTIVE COMMITTEE SPONSORSHILTON LEADERSHIP GROUP ADVOCATESABILITIES(People with Disabilities)CHRIS SILCOCKEVP Commercial ServicesAFRICAN AMERICANKATIE FALLONEVP Global Corporate AffairsASIAN & PACIFICISLANDERIAN CARTERPresident Global DevelopmentHISPANIC/LATINOKEVIN JACOBSEVP & CFOLESBIAN, GAY, BISEXUAL,TRANSGENDER, QUEER & FRIENDSJON WITTEREVP & CCOMILITARYDANNY HUGHESArea President Ops AmericasMILLENNIALMATT SCHUYLERChief Human ResourcesOfficerWOMENKRISTIN CAMPBELLEVP & General CounselEXPANDED TO 39 GLOBAL CHAPTERS AND 274 OWNED & MANAGED PROPERTIES IN THE U.S.7
TMRGS IN ACTIONBUSINESS INSIGHTSMILLENNIAL TMRGMillennial TMRG Members served asa focus group for HR senior leaderssharing their feedback on a variety ofHR programs and planned initiatives.AFRICAN AMERICAN TMRGMembers of the African AmericanTMRG leadership group providedinsights to senior leaders on communityoutreach strategies.TEAM MEMBER DEVELOPMENTMILITARY TMRGEach campus engaged local militaryleaders during November in recognitionof National Veterans and Military FamiliesMonth including Major Ed Pulidofounder of Warriors for freedom andthe Folds of Honor Foundation.WOMEN TMRGBrand Management partnered to hostthe Colors of Hilton event, a lunch andlearn to help members understandand experience each of Hilton’sdistinct brands.COMMUNITY OUTREACHHISPANIC/LATINO TMRGThe TMRG lead a hospitality 101workshop for the staff of Mary’sCenter; discussed careers in hospitalitywith local high schools students andassembled hygiene kits for distributionwithin the Memphis community.LGBTQ & FRIENDS TMRGA partnership with Marketing enabledsuccessful executions for Pride inMcLean, Memphis and Dallas whichraised the visibility of Hilton’s brandwith hundreds of thousands of peoplein the LGBTQ and allied community.8
TALENTLEADERSHIP SPOTLIGHTWe attract, develop, and retain the best and brightesttalent in hospitality.RecruitingSourcing & hiring diverse talentAcross all manager levels, we have established 30% diverse hire targets for all non-hourly jobopenings, in addition to one third diverse candidate slates for all Director and above positions.DevelopingFocusing on professional developmentWe offer opportunities for Team Members at every level of the organization: External Development Programs with top universities (e.g., Harvard, Cornell) Leadership Excellence Programs Signature development programs for diverse groups of emerging leaders Leadership events & publications Team Member Resource Groups Mentoring programs for diverse and women leaders Women in Leadership Conferences and WorkshopsLeadingCommitting to diversity at the topWe have set three-year diversity goals for our corporate leadership, targeting at least 35%females and 20% ethnically diverse leaders. Additionally, we have set regional goals forfemale representation of our global General Manager population.Our senior leaders are committed to increasing diversity: Increased focus on accountability Aligned compensation goals to demonstrated progress Measured feedback and performance on a quarterly and annual basisCLICK HERE TO WATCH AND LEARN ABOUT OUR “I AM HILTON”VIDEO SERIES THAT SHOWCASES SOME OF OUR UNIQUE ANDINSPIRING TEAM MEMBER STORIES FROM ALL OVER THE WORLD“HILTON IS THE FIRSTAND ONLY HOSPITALITYPARTNER FOR MAKERSWE PLEDGE TO MAKEHILTON A GREAT PLACETO WORK WHERE ALLWOMEN THRIVE – FROMOUR HOUSEKEEPERS TOOUR EXECUTIVES – BYINVESTING IN EVERY STAGEOF THEIR EXPERIENCEWITH US: INCLUDING HIGHSCHOOL COMPLETIONASSISTANCE, IVY LEAGUELEADERSHIP COURSES,BEST IN CLASS PROGRAMSFOR PARENTS, FULLY PAIDSABBATICAL PROGRAMSAND BY SETTING A BOLDSTRATEGY TO ACHIEVEGENDER PARITY AT OURLEADERSHIP LEVELS. “Our sourcing efforts and scholarship support are targeted across a broad set of talent pools,including Black, Hispanic, Asian and Pacific Islander-serving colleges and universities.- Laura FuentesSenior Vice President of Talent & RewardsMAKERS Board of Directors MemberHispanic/Latino TMRG HLG Advocate9
OUR ‘BEST-IN-CLASS’ INCLUSIVE ANDRESPECTFUL WORKPLACE TRAININGSInclusive & Respectful Workplace Curriculum:CORE COMPONENTS1 Anti-TraffickingLearn the signs of human trafficking for sexual or laborexploitation and know how to take action.2 Code of ConductCommit to acting with integrity and maintaining the highestethical standards.3 Harassment Free WorkplaceCreate a positive environment for all, avoiding actions whichcreate a hostile or offensive environment for others.4 Diversity & Inclusion/Unconscious BiasBuild awareness of the implicit bias all humans have and howto overcome this to create an inclusive environment for all.NEW TO 2019:Inclusive LeadershipBreakout sessions at externalconferences and as part of LeadershipDevelopment programs.Inclusive Guest InteractionsTraining on providing an inclusive,respectful and safe environment forour Team Members and guests.Inclusive Leader GuidesLeader discussion guide and a dynamic8-week cycle of huddle cards forpre-shift meetings.10
MARKETPLACEWe engage, support, and create business opportunitiesin our communities.STRATEGICPartnersDiversity is continually promoted within our marketplace through our supplier diversityprogram, multicultural marketing to diverse customer segments, partnerships withnumerous diverse nonprofit organizations, and development of property ownershipopportunities for women and minorities. We partner with key stakeholders to createopportunity in the marketplace for SUPPLIERS, GUESTS, COMMUNITIES and OWNERS.Through our award-winning SUPPLIER DIVERSITY PROGRAM, which began nearlya decade ago, we have cultivated relationships with MORE THAN 3,352 women-,minority-, Veteran-, and LGBTQ-owned businesses, by developing strategic allianceswith companies whose culture and values are consistent with ours. In 2018, womenand minority groups accounted for OVER 436 MILLION of our supplier spend.*At the heart of our Corporate Responsibility Strategy, TRAVEL WITH PURPOSE, isthe fundamental belief that any Team Member can make a difference, and that we asindividuals, teams, hotels, and a company can positively impact the communities where welive, work, and travel.AND MORE*Tier 1 & 2SUPPLIER SPOTLIGHT“Crown Linen LLC is proud to currently serveseveral Hilton branded hotels throughoutFlorida. The Hilton Diverse Supplier program is aremarkable opportunity for a supplier to becomean integral part of a prestigious company. Ofcourse, it’s not a free pass, it’s only an opportunity.Companies have to be GREAT from that pointforward. Crown Linen will always be grateful andfully committed to Hilton because of valuing notjust what we do, but also who we are.”- J.R. GarciaChief Operating Officer, Crown Linen, LLCOWNER SPOTLIGHT“It’s an honor and distinct privilege to haveserved in C-level executive brand positions forHilton, earlier in my career, providing a culturalfoundation of quality, respect, collaborationand integrity; ultimately contributing to thelaunch of PHD Hospitality and what remains myexperience to date, as a Franchisee.”- Dawn M. BerryPresident/CEO, PHD Hospitality11
THRIVE@HILTON IS SUPPORTED BYAN ECOSYSTEM OF PROGRAMSThrive@Hilton is our Team Member Value Propostion. We are committed to supportingthe well-being and performance of all of our Team Members, by providing an enviornmentwhere all Team Members thrive and belong.BODYWe build a strong foundationfor health and well-beingMINDWe seek lifelong learningand mindful leadershipParental LeaveRegional Inclusion CouncilProviding all new parentspaid time offSPIRITWe dare to dream andconnect with peopleThrive SabbaticalProviding oversight and guidancefor Diversity & Inclusion regionallyU.S. Adoption AssistanceHelping eligible Team Memberslower the cost of adoptionBereavement LeaveOffering days of to help supportthe moments thatHeart of HouseRenovating the back o
Feb 25, 2019 · Diversity data points represent Team Members at Owned & Managed hotels and Corporate offices. Data based on voluntary, self-identify questions collected in human capital m
