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NEW 2017 GartnerMagic Quadrantfor Data Centre Backup and Recovery SolutionsVeeam Named a Leader Again!Improved movement to the right for Completeness of Vision and upwardfor Ability to Execute.1

Contents2Summary03Marketing Definition/Description04Magic Quadrant05Vendor Strengths andCautions06Inclusion and ExclusionCriteria13Evaluation Criteria14Quadrant Descriptions17Context19Market Overview20Evidence21Evaluation CriteriaDefinitions22

By2021, 50% of organizations willaugment or replace their current backupapplication with another solution, compared towhat they deployed at the beginning of 2017.By2022, 20% of storage systems will beself-protecting, obviating the need for backupapplications, up from less than 5% today.SummaryBy2020, 30% of large enterprises willleverage snapshots and backup for more thanjust operational recovery (e.g., disaster recovery,Enterprise backup is amongtest/development, DevOps, etc.), up from lessthe most critical tasks forthan 15% at the beginning of 2017.infrastructure and operations2020, 30% of organizations willprofessionals. Gartner providesByanalysis and evaluation ofhave replaced traditional backup applicationsthe leading data centerwith storage- or HCIS-native functions for thebackup solution vendors thatmajority backup workloads, up from 15% today.offer a range of traditionalto innovative availabilitycapabilities.By2020, the number of enterprises usingthe cloud as a backup target will double, upfrom 10% at the beginning of 2017.By2021, over 50% of organizations willsupplant backup with archiving for long-termdata retention, up from 30% in 2017.By2019, despite increasing effectivenessof countermeasures, successful ransomwareattacks will double in frequency year over year,up from 2 to 3 million in 2016.3

Market Definition/DescriptionGartner defines data center backup andrecovery solutions as those solutionsfocused on providing backup capabilitiesfor the upper-end midmarket and largeenterprise environments. Gartnerdefines the upper-end midmarketas being 500 to 999 employees, andthe large enterprise as being 1,000employees or more. Protected datacomprises data center workloads, suchas file share, file system, operatingsystem, hypervisor, database, email,content management, CRM, ERP andcollaboration application data. Today,these workloads are largely on-premises;however, protecting SaaS applications(such as Salesforce and Microsoft Office365 [O365]) and infrastructure as aservice (IaaS) are becoming increasinglyimportant, as are other, newer “bornin the public, private or hybrid cloud”applications.These backup and recovery solutions provide writingdata to tape, conventional random access media(such as a hard disk or solid-state drives) or devicesthat emulate the previous backup targets (such asvirtual tape library [VTL]). Data services, such as datareduction (compression, deduplication or singleinstancing), array and/or server-based snapshot,heterogeneous replication (from/to dissimilardevices), and near-continuous data protection (nearCDP) can also be offered. Exploiting convergeddata management (also referred to as “copy datamanagement”) has become important; here, backupdata is leveraged for additional use cases, suchas analytics, disaster recovery, test/dev, reportingand so on (see “Predicts 2017: Business ContinuityManagement and IT Service Continuity Management”). In particular, the concept of performing a live4mount of the backup data, prior to actually restoringit — making it usable nearly instantly, then usingtools, such as VMware’s Storage vMotion, to move thedata from the backup store to primary storage — hasbecome table stakes in the market.Additionally, integration and exploitation of the cloud,particularly the public cloud, or on-premises objectstorage as a backup target or to a colocation facilityare becoming more important for backup workloads,despite modest deployment to date.As the backup and recovery market has hundredsof vendors, this report narrows the focus down tothose that have a very strong presence worldwidein the upper-end midmarket and large enterpriseenvironments. Solutions that are predominantly soldas a service (backup as a service [BaaS]) do not meetthe market definition for inclusion. Software for ahomogeneous environment, such as native tools fromMicrosoft or VMware, primarily for their own platforms,are also excluded, as many midsize and large customersprefer a more heterogeneous, scalable backup productfor their environments.Provider solutions that primarily address backup andrecovery of remote office, small enterprise, individualsystem and/or an endpoint device data are outsideof the scope of this data-center-oriented focus. Someproviders may, however, also address these workloads,as well as the larger data center workloads describedabove. However, those are not the primary use casesfor deploying these data center solutions.This 2017 “Magic Quadrant for Data Center Backupand Recovery Solutions” is an update to the “MagicQuadrant for Data Center Backup and RecoverySoftware” that was last published in June 2016. Theslightly renamed Magic Quadrant (change of wordingfrom “Software” to “Solutions”) and updated marketcriteria are driven by expanding packaging options (forexample, physical and virtual appliances).Note that Gartner analysts may need to update themarket definition as they progress through the researchprocess. You will be explicitly notified of the change(s),should they need to happen.

Magic QuadrantFigure 1. Magic Quadrant for Data Center Backup and Recovery SolutionsCHALLENGERSLEADERSDELL EMCCOMMVAULTIBMVERITAS Y TO EXECUTERUBRIKNICHE PLAYERSCOMPLETENESS OF VISION5VISIONARIESAs of July 2017

Vendor Strengths and CautionsActifioCautionsActifio first came to market as a data virtualizationappliance with its pioneering copy data managementcapability. The concept of copy data collapsed thenumber of secondary copies of data (archive, backup,disaster recovery, test/dev and so on) by keeping asingle golden image of the data. Today, the solutioncan still be deployed as an appliance, but also assoftware-only or as a virtual appliance, and oftenin the cloud. Actifio protects a range of workloads,but excels at large-scale virtual environment andlarge applications, especially Oracle instances.Actifio is praised for its ease of management via anintuitive administrative console and SLA-driven policymanagement that facilitates end-to-end applicationprotection. In 1Q17, Actifio expanded on its copy datamessage, and now positions itself as an enterprisedata-as-a-service (EDaaS) solution that provides dataavailability and archive capabilities, as well as hybridcloud mobility and faster application development(DevOps). In late 2017, Actifio will add a catalog forfaster search of virtual machine data. Pricing is viaa simplified front-end capacity-based model. Oncedeployed, Actifio receives positive feedback for theability to easily protect large environments. Some customers have stated that initialdeployments can require extra care and effort inorder to properly configure the solution. Actifio is mostly deployed in North America andspecific countries in Europe, but has been gainingtraction in more of Europe and especially inJapan. Actifio is most often deployed in largerenterprises with large amounts of data, andis only recently beginning to examine smallerenterprise routes to market with its streamlinedActifio One product.Strengths6 Actifio successfully pioneered copy datamanagement and delivers a single platform thatintegrates backup, disaster recovery and longterm data retention, but that can be used forbroader data management, such as applicationdevelopment and facilitating multidirectionalhybrid cloud deployments. Actifio offers scalable, writeable instantrecovery for applications, files and virtualmachines (VMs), including physical, as well asvirtual, workloads. Customer and references praise Actifio’s ease ofuse and customer support.ArcserveArcserve offers two different backup products: ArcserveUnified Data Protection (UDP), which is available assoftware-only and as an integrated solution via theArcserve UDP Appliance, and the legacy ArcserveBackup offering. The majority of the company’s effortsare focused on the UDP solution, with capabilitiesfrom Arcserve Backup embedded in to UDP via acommon console and a single installer. This researchprimarily focuses on UDP. Now independent fromCA Technologies for three years, Arcserve as a standalone company has been investing in researchand development, marketing and sales expansion.These efforts have made Arcserve one of the fewbackup vendors in the industry that is experiencingmarket share growth. In 2Q17, Arcserve acquiredtwo companies: Zetta for cloud backup and disasterrecovery, and FastArchiver for email archiving. Zetta willextend Arcserve’s backup-to-the-cloud, remote locationand failover-to-the-cloud capabilities. Arcserve protectsvirtual and physical environments, offering robust cloudintegration, virtual standby and recovery assurancecapabilities. Arcserve offers a broad range of packagingand pricing options. Arcserve is focused on the mediumto large midsize enterprise and the decentralized largeenterprise, typically with 250 to 2,500 employees.

Vendor Strengths and CautionsStrengths Arcserve UDP offers comprehensive backup,continuous data protection, high availability anddisaster recovery for physical, virtual and cloudenvironments. References rate UDP high on ease ofdeployment. Arcserve offers a variety of packaging,deployment and pricing options, allowingcustomers to choose just the function that theyneed at a favorable price.CautionsStrengths Commvault has comprehensive and leadingpublic cloud support as well as protection of O365and Salesforce. IntelliSnap features the industry’s broadestsupport for integrating with and exploitingstorage hardware platform snapshots, directlysupporting over two dozen of the top-sellingstorage arrays.Customers and references report a very highlikelihood to repurchase the solution. Gartner end-user inquiry and reference checksgive low marks to Arcserve’s technical support. Arcserve is typically not deployed in large datacenters where Oracle RAC is often required. While well-deployed in Japan and parts ofEurope, North American deployments continueto lag.Cautions CommvaultCommvault has the most expansive list of supportedpublic cloud providers, hypervisors, big data supportand database protection, providing technologicalliberty for future procurement decisions in otherareas of the data center and beyond. Commvaultis primarily offered as a software-only solution, buthas an appliance as an option. Aside from protectingmore exotic and newer technologies, coverage fortraditional physical and on-premises applications isend-to-end and complete. Building on its early lead,Commvault is adding orchestration to its machineconversion capabilities to enable migration of wholeapplications to the cloud. Commvault is primarilylicensed by capacity for physical servers, by socket orVM bundles for hypervisors, and by VM bundles forportability from virtual environments to the cloud.7Despite the 2016 pricing revision and popularsolution set bundles, Commvault has not beenable to completely get rid of its now-undeservedreputation as an expensive vendor. Customer supportand satisfaction feedback remain very favorable.While Commvault does have a unified interface, it iscomplex in a commensurate measure to its capability.Commvault has introduced administrator-personaoriented, simplified UIs to improve ease of use. Implementing Commvault is relatively complex,and often requires professional services. Administrators report that the product has aninitial steep learning curve, which makes traininga prerequisite. Field sales will generally lead with VM bundles,which may not be the most cost-effectivelicensing model for very dense VM-per-socketenvironments, where socket-based licensingwould be less expensive.