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Powering automation in HRwith SAP SuccessFactors intelligent servicesWhat does it mean to HRtransformation?

Powering automation in HR with SAP SuccessFactors intelligent services What intelligent servicesmean for an HRtransformationImproving HR technology remains a central focus forany HR transformation project. Across industries, manyorganizations face an ongoing need to build smarter,more effective, more efficient systems that help themautomate and streamline daily administrative work.As the HR world moves rapidly toward digitalHR platforms that can leverage roboticprocess automation (RPA) for routine,repetitive tasks, organizations stand togain a number of identified benefits. Theycan eliminate the need for humans toperform rote, time-consuming activities.In turn, they can increase productivity andenable the workforce to spend more timemaking more strategic decisions that lead toimproved customer satisfaction and otherbusiness-critical results. By leveraging adisruptive technology such as RPA for HRtransformation, organizations can take amassive leap toward tangible benefits.In the HR space, SAP SuccessFactors isone offering that’s aggressively integratingRPA with solution capabilities such asintelligent services that delivers automationacross the entire HCM suite. By deployingintelligent services for HR, organizationscan deliver benefits for their third parties,for employees, and for CHROs—helping toreduce the overall time for completing anyHR transaction.More than that, intelligent services forHR can generate notifications to keepstakeholders informed and engaged incritical decision-making. An intelligentsystem providing proactive alerts can serveas a huge timesaver, relieving HR businesspartners or managers from manuallyanalyzing information—and helping toavoid the delays that can come from waitingfor a specific team member to pass alonginformation or to escalate an issue.Notifications to users to make theright decisions at the right timeAutomation across modules inSAP SuccessFactors and otherexternal systems2

Powering automation in HR with SAP SuccessFactors intelligent services Intelligent services is redefining end-toend process with the total workforceexperience in mind. It essentially permitsa more sophisticated integration than justsimply data flow between applications, byintegrating user experience, process maps,and data flow across the business.UserExperienceProcessDataGiven HR technology does not operate ina vacuum, SAP is also extending theseintegrations to downstream systems tooptimize the total workforce experience.An example of a deeper level of integrationmade possible by intelligent services andrelevant to transactions associated with aleave of absence is depicted below.“Across industries, manyorganizations face anongoing need to buildsmarter, more effective,more efficient systemsthat help them automateand streamline dailyadministrative work.”3 Consistent consumer-grade user experience All experiences, all devices Productized, seamless integration of processes Consolidate and deliver processes in real time Typical definition of integration Ensuring that data flows between two systemsInitiate Leave of Absence or PTO Eventin Employee CentralAuto Block Calendar andReschedule ConflictsDelegate Travel and Expense,Contingent Worker Approvals.

Powering automation in HR with SAP SuccessFactors intelligent services Pillars ofintelligentservicesWhat are the keycomponents of theintelligent servicespackage delivered by SAPSuccessFactors, and howare they all connected?Here is an overview of themain pillars.EventsEvents are certain actions that areperformed in a SAP SuccessFactors systembased on changes occurring in any moduleof the SAP SuccessFactors suite. Exampleswould include a new-hire action in EmployeeCentral, a new course assigned to anemployee in Learning Management System,a new successor created in SuccessionManagement, or updates occurring inthe Job Requisition form in RecruitingManagement.NotificationsNotifications are one of the functions thesystem generates when a certain modulesubscribes to an event that calls for anaction by a user. Notifications are in the formof email notifications, web notifications,to-do action items, or homepage tiles.For example, when an employee ishired in Employee Central, and as GoalManagement is a subscriber of this event,web notifications are sent to the manager tocreate a goal plan for the new hire.SubscriberA subscriber is any application that is areceiver of the triggered events created,enabling functions to be performed at thesubscriber end. These applications areeither an SAP SuccessFactors module or anyexternal third-party application. When anemployee is hired in Employee Central, forexample, the event triggered is “EmployeeHire” and the subscribers are the LearningManagement System, Goal Management,and any other third-party application.PublisherPublisher is any SAP SuccessFactors modulethat raises an event. For example, EmployeeCentral for an event such as “Employee Hire.”EventsNotificationsSubscriberIntelligent ServicesCenter4IntegrationCenterPublisherAd hoc reportsIntegration CenterThe events published by SAP SuccessFactorsare standard, but partners and customershave the flexibility to customize the optionsfor the subscribers. The combination ofIntegration Center and intelligent servicesoffers the added feature of developingcustomized integration flows to send datato any third-party application, triggeredin real time when the event occurs. Forexample, when an employee is hired inEmployee Central, certain benefits or payrollinformation could be sent to an externalvendor.Intelligent Services CenterAs of early 2017, the previously used EventCenter was replaced by a comprehensivetool called Intelligent Services Center (ISC),which can be implemented via the UpgradeCenter. It is a one-stop shop to monitorall events triggered by the system. It alsoprovides an overview of all the subscribersand notifications that are part of the event.As the Intelligent Services Center is alsointegrated with the Integration Center, youcan create flows with just a click from withinthe same tool, allowing you to establisha link with any external vendor and sendrelevant data.Ad hoc reportsAd hoc reporting supports the creation ofcross-domain reports so customers can seerelated event information in the IntelligentServices Center and correspondinginformation from Employee Central orother modules.

Powering automation in HR with SAP SuccessFactors intelligent services Use case: global assignmentfor an employeeAny time an employee is identified for a globalassignment, there are many considerations that cango in to making the assignment successful for boththe employer as well as the employee. When GlobalAssignment is triggered in Employee Central, with the useof intelligent services, it can become easier to coordinateall the activities that must take place in diverse parts ofthe HR function.Consider the following example: anemployee has an upcoming short-termglobal assignment, and HR needs to trackthe following key decisions across allprocesses.01. Succession planning: Successionplanners identify the employee asan immediate replacement for asubordinate on his team, but due to hisupcoming global assignment, strategicdecisions have to be made well inadvance so that adjustments can bemade accordingly.02. Performance and goal management:The employee’s performance evaluationin the home country might beincomplete as he prepares to head outon global assignment soon.03. Notification: Key stakeholders willneed to be notified of the upcomingassignment.5Here is how intelligent services can support key stakeholders and help them make informeddecisions well in advance.1Initiate global assignment process for the employee going on shortterm global assignment.Receive a success message after entering the new job-related information.

Powering automation in HR with SAP SuccessFactors intelligent services “Any time an employeeis identified for a globalassignment, there aremany considerations thatcan go in to making theassignment successful forboth the employer as wellas the employee.“2The event Add Global Assignment is triggered and can be monitored inthe ISC tool by HR administrators.3Now “Calibration” as a subscriber tothis event sends a web notification(accessed right from the homepage)to the Calibration facilitator to ensurethat the performance review process isreviewed and completed while still inthe home country.4All stakeholders of this process are duly informed so that informeddecisions can be made. The host manager, host HR manager, homemanager, and home HR manager receive web notifications for theemployee on global assignment.The user receives the following web notification:56When a nominated successor goes ona global assignment, the successionplanners also receive web notificationsso they can start making adjustmentsto the succession plan. For example,if they cannot line up successorswithin the readiness timelineindicated, a global assignment mayweaken the bench strength of theaffected positions. Therefore, timelynotifications can enable successionplanners to make timely decisions.

Powering automation in HR with SAP SuccessFactors intelligent services The potential value: eventsand subscribers in focusThese events and subscribers continue to be updatedand extended by SAP SuccessFactors, with upcomingreleases to maximize the capabilities across all modules ofSAP SuccessFactors. With the advent of integration withIntegration Center, the possibilities for automation aresignificant, both within and outside the system.Employee CentralFollowing is a brief snapshot of all the events triggered, and the subscribers for each of the events:Employee CentralThe events triggered by Employee Centralare broadly categorized into the following:When it comes to Employee Central, a rippleeffect can occur in other modules, withautomation and other intuitive notificationsbeing triggered as a result of an HRtransaction. Job changes: 16 Events Hiring: 2 EventsHiring Separation: 2 Events Leave of absence: 3 EventsEmployeeHireSeparationEnd GlobalAssignmentNew ConcurrentEmploymentEmployee RehireAdd GlobalAssignmentLeave ofAbsenceTerminationStart ProbationJob TransferExpiration ofWork OrderChange in Job TitleFirst-Time ManagerLong-Term DisabilityChange inBusiness UnitJob ChangesChange in ManagerShort-Term DisabilityChange in EmployeeDivisionIndividual Contributorto ManagerEmployee Time OffChange in EmployeeDepartmentInitiate PerformanceManagement FormManager to IndividualContributorChange in EmployeeLocationChange in job anagementEC and PlatformOn/Off BoardingEC PayrollPerformance &Goal ManagementLearningManagement SystemCalibrationExternal ThirdParty System