Transcription
Globe Telecom, Inc.Most Transformational Award - The Game ChangerSAP Best Run Awards for SEA
Company ecomGlobe Telecom is a leading telecommunications company and one of the top companies to work for in Asia. It is a dynamicorganization that continues to work on delivering the best and personalized products and services to customers and at thesame time, bringing happiness to its employees and shareholders. The company’s products and services endlessly thriveand remain to enrich the lives of its millions of subscribers.Creating a wonderful world is what the company pursues to achieve. A wonderful world brings about enhancement of whatGlobe has to offer its subscribers. The employees make this possible by providing excellent services, allowing them toreceive wonderful employee benefits in return. This builds a service culture that will differentiate them in the market andenable them to become a more trusted brand, ensuring customer loyalty and retention. In the end, shareholders feelwonderful about the organizational performance as their new mission, vision and values are greatly fulfilled. 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL2
Our Purpose-Led Digital Transformation JourneyGlobe Telecom Leads From Purpose in Its People, Business, and the Environment“”It’s easy to use. It’s automated. It’sdigital. And all the controls are built inthe system.- Rizza Maniego-Eala, Chief Finance OfficerIt took away a lot of bureaucraticprocesses. It took away a lot of paper,but most importantly, it saved me a lotof money.- Ato Jiao, Chief Human Resources OfficerS/4HANA migration paved the way forthe Globe Finance TransformationJourney. Along with implementingquick wins and standard solutionssuch as Investment Management, thebusiness process reviews conductedduring the implementation helped usidentify other opportunities where wecan do further automation to achieveTouchless Finance Operations. GlobeTelecom's implementation of S/4HANAwas very timely because we were ableto sustain our operations even duringa 100% work-from-home set-upwithout any major hiccups.ChallengesThere was no real-time visibility of financial reports and important resources, such as inventory, assets, and external services. There weredisparate legacy systems and technical challenges causing downtime. Additionally, the manual processes led to longer SLA in variousareas like procurement, budget monitoring, and invoice payment. There was need for several customizations in SAP to support apps.SolutionsMigrated to SAP HANA DB and SAP S/4HANA.Implemented various SAP Cloud solutions to replace several legacy systems and automate manual processes: SAP Ariba, SAP Concur, SAPIBP, SAP Fieldglass, and SAP Jam.Implemented additional modules in SAP S/4HANA and Fiori.Outcomes - Menchit Briones, Finance and ControlDivision Head 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNALReal-time or near real-time visibility of important information for better decision-makingStable and reliable systems with no major downtime reportedBusiness continuity even during nationwide community quarantineSignificant man-hour savings and reduction of FTE Efficiency in operations supportBetter user experience and inherent system controlsFrom 14,2004 days to instanthours in streamlining thebudget monitoring process andmanual payment classificationfor accurate cash flow planningconversion of PR to PO forcatalog items1 PwC’sHours to Seconds99.99% uptimeFaster processing oflong-running programsfor the SAP S/4HANA systemBXT philosophy guides digital transformation to build business value through memorable experiences, realized through technology. B-X-T stands for business, experience, and technology.3
Business Challenges and ObjectivesGlobe Telecom’s growth in the past can be attributed to the business transformation of products, services, and customer experience.Business growth speeds posed some challenges on how the internal systems and processes can keep up with growing transactions and complexbusiness requirements, such as: Challenges in the availability of accurate and timely data/information when making critical business decisions Inefficient and non-value-adding repetitive processes causing delays in the execution of important projects (sourcing, procurement, andinvoice payment processing) Manual processes creating unfavorable employee experiences in reimbursement, liquidation, and revolving fund operational expenses Business opportunity loss from stock shortages due to non-system assisted forecasting and planning Increased office supply expenses and sustainability issues due to paper-based application formsTo cope with business growth, fast-changing demands, disruption, and innovation, Globe Telecom had to adapt the SDA principle (Simple, Digital, Agile).This principle is embedded in the projects that were implemented, and expressed as: Reduced turnaround time through process streamlining and paperless transactions, without sacrificing employee experiences Enabled self-service transactions for procurement, external service acquisition, invoice processing, and employee expense management Improved customer experience by minimizing stock shortages through standardized planning and system-assisted inventory forecasting Minimized manual audit validations through system-enabled company policy-based controls and complete audit trail of transactions Migrated seven legacy systems into integrated platforms that can be managed less and are extensible to third parties like vendors and distributors 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL4
Project / Use Case DetailsThe Globe-SAP Journey2004-20052012201720192021 and BeyondPayroll,SAP Treasury andRisk ManagementMigration to SAP ECCSAP Ariba P2OAnd SAP FieldglassSAP ConcurSAP Ariba Invoice MgtBrownfield Migrationto S/4HANASAP Investment MgtIntelligent andSustainable EnterpriseSAP BO, SAP BPC, SAPBW, SAP NDM,VIM-OpenTextPreparation for SAPS/4HANA, Cloud Migrationof SAP App Servers19992009201620182020SAP R/3SAP CRM,SAP PIMigration toSAP HANA DBSAP Suite On HANARE-FxSAP IBP,DocusignOptimizationFICO, MM, PS,PM, SD 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNALPreparation for SAPS/4HANA, CloudMigration of SAPApp ServersRoll-out of S/4 FICO,IM, PS, Fiori and IBP toother groups andsubsidiaries, activation ofother capabilities ofexisting SAP solutions5
Project / Use Case DetailsThe Globe-SAP Journey2016ProcessesStreamlined delivery(centralized engagementof vendors), establishedthe change requestprocess to address thepain pointsTechnology/SystemsMigrated to SAP HANA DBto address performanceissues and downtime.Implemented SAP RE-FXfor lease contractmanagement20172018ProcessesBusiness Process Reviewconducted by SAP inpreparation for S4 HANA,data assessment, andclean up.ProcessesLean Six Sigma (LSS) inDigital Transformationprojects, digitized 29% oflogged manual forms andprocesses, NWOW processTechnology/SystemsImplemented SAP Ariba(P2P), SAP Fieldglass,SAP RE-FX for fleetmanagement. Switched tosingle-metric licensing forSAP, Anaplan.Technology/SystemsImplemented SAP IBP (Salesand Operations Planning,Supply and Response), SAPRE-FX for IFRS 16, Migrationof SAP Application Servers tothe Cloud, SAP AribaDocuSign, SAP PlantMaintenance, SAP Concur(pilot), Blackline, Swift,Outsystems for EVA, andother forms. 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL2019ProcessesPlan-Build-Operate, AgileProcesses, UX DesignersTechnology/SystemsImplemented SAP S/4HANA,SAP Fiori, EmbeddedAnalytics, SAP Ariba InvoiceManagement,SAP InvestmentManagement, new assetaccounting, and othersupporting applications.20202021ProcessesPlan-Build-Operate, AgileProcesses, Touchlesstransactions, UX DesignersTechnology/SystemsRolled out SAP S/4HANA tosubsidiaries, SAP IBP and SAPJam to other business usecases, enhanced SAP AribaInvoice Management forstraight-through processing,integrated SAP Ariba to majorvendor partner, SAP Fiori forinventory visibility, SAPFieldglass SOW rollout, RPA,and other auxiliary systems.Intelligent andSustainableEnterprise6
Benefits and OutcomesThe transformation journey of internal processes in the area of finance, supply chain and employee experience through process streamlining andre-architectured scalable system landscape, enabled Globe Telecom’s continuous business growth, innovation, and social responsibility.Business / SocialIT1.Ariba P2O - 65% of purchase line itemsare converted to catalogs resulting from 4days to 0 day PO processing8.Streamlined WBS creationreducing manual work by 5,500 hoursannually2.Ariba Invoice Management - 57% reducedprocessing time9.Simplified asset acquisition, valuation andreporting through new asset accounting inS/4HANA having smooth year endclosing3.4.Fieldglass - 250% increase of auto invoiceutilization with 30-60 days SLAimprovement10.Concur (Pre-Quarantine Period) – 33k hours/year saved acrossdifferent groups with an average of48,000/year expense reports.11.5.IBP Phase 1 - 29% to 300% reducedprocessing in supply planning6.IBP Phase 2 - Targeted 75% to90% forecast accuracy7.Inventory Visibility (Fiori) - Targeted70% improved processing time 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNALStreamlined and standardizedthe Controlling and Profitability dimensions(COPA) which improved GlobeTelecom's Management Reporting by 2days87% reduced processing timein generating the cash flowstatement report providing accurateinformation and reducing risk in cashplanning1.Decommissioned 7 legacy systems intoSAP as the digital core: 5 on-premiseprocurement systems, a travel request webapplication and an inventory system.2.Minimized management of infrastructuredue to implementation of cloud-basedSoftware-as-a-Service platforms.Human EmpowermentConcur Travel and Expense- 88% satisfied employees.Social / EnvironmentaleSignature Management’s environmentalsavings - 78 trees, 270k litres of water, 26kkg of carbon and 1.8k kg of waste.7
Additional Reference MaterialC/Series17 August 2020Globe Telecom’s President and CEO Ernest Cu shared his experiencesleading with Purpose.“Uncovering our ‘purpose’ allows us to focus on what truly matters andenables us to lead others with clarity and passion. In this episode, weuncover the fundamentals of why we should first lead from purposebefore we can lead with purpose. Join us for a conversation with ErnestCu, a purpose-driven leader and CEO of Globe Telecom where heshares his perspectives on leading from purpose, building the nation,and impacting Philippines’ lives.We ask, what’s your purpose equation?”Listen on Spotifyhere: ch the full interviewhere: https://www.youtube.com/watch?v AFQx9oMO4CE 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL8
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Migrated to SAP HANA DB and SAP S/4HANA. Implemented various SAP Cloud solutions to replace several legacy systems and automate manual processes: SAP Ariba, SAP Concur, SAP IBP, SAP Fieldglass, and SAP Jam. Implemented additional modules in SAP S/4HANA and Fiori. Our Purpose-Led Digita
