Transcription
Car Insurance—Product Disclosure Statement
ContentsIntroductionWelcome to Suncorp Car InsuranceYour responsibilitiesAbout your premiumPaying your premiumWhen you need to contact us335667About your coverAbout your carLevels of coverComprehensive, Comprehensive Extras and Comprehensive Advantages coverFire, Theft & Third Party Property Damage coverThird Party Property Damage coverAdditional featuresAdditional coversOptional coversYour RewardsGeneral exclusions888910111218202425ClaimsMaking a claimHow to establish your lossYour excessHow we settle your claimIf your car is damagedChoice of repairerWhen we authorise repairs to your car we will (including parts policy)If your car has been stolenIf your car is a total lossHire car conditionsAfter we pay your claim292931313233333435353637Other Important InformationWhat happens with cancellations?General Insurance Code of PracticeMotor Car Insurance and Repair Industry Code of ConductWords with special meaningsHow we will deal with a complaint383838383942CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 2 OF 44
IntroductionWelcome to Suncorp Car InsuranceWhy is this document important?This Product Disclosure Statement (PDS) is an important legal document that contains details ofyour Suncorp Car Insurance if you purchase this product from us. Before you decide to buy thisproduct from us, please read this PDS carefully. If you purchase this product, your policy comprisesof this PDS and your certificate of insurance which shows the details particular to you.The information in this PDS was current at the date of preparation. We may update some ofthe information in the PDS that is not materially adverse from time to time without needing tonotify you.You can view any updated information on suncorp.com.au or obtain a copy by contacting us on13 11 55. We will give you a free paper copy of any updates if you request them.In some circumstances the terms and conditions of this PDS may be amended by a SupplementaryPDS (SPDS).Car Insurance Additional Information GuideThroughout this PDS you will be referred to a guide called: Car Insurance Additional InformationGuide. This guide will provide you with further information about claim payments, premiums,excesses, rewards and discounts. This guide is available at suncorp.com.au. You can also obtaina copy of this guide on request, at no charge, if you contact us.Communicating with you electronicallyWe may agree to send your policy documents and policy related communications electronically.This will be by email and/or other types of electronic communication methods. Policy documentsand policy communications will be provided to you in this way unless we tell you it is no longersuitable. If we agree to communicate with you electronically, you will need to provide us with yourcurrent email address and your Australian mobile phone number.Each electronic communication will be deemed to be received by you at the time it leaves ourinformation system.Our commitment to youWhen you are a Suncorp policyholder and you need to claim on your policy, our claims service willbe there to take your call. When you have a claim, contact us as soon as possible.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 3 OF 44
Cooling off periodAfter this insurance begins or you renew your policy for another period of insurance, you have21 days to consider the information in your PDS. This is called the ‘cooling off period’. If you wish,and provided you have not made a claim, you can exercise your cooling off rights within 21 days fromthe day cover began or was renewed. When you exercise your cooling off rights, we will refund infull the money you have paid for that period of insurance but you will have no cover from when yourpolicy would have otherwise begun or from your renewal date.Alternatively, you can cancel your policy at any time during the period of insurance. When you dothis and unless we tell you otherwise, you will have cover up until the date and time of cancellation.For more information see ‘What happens with cancellations’ on page 38.Who is this product designed for?This insurance product is designed for owners of passenger cars (including 4WDs, utilities and vans)who use their car for one or more of the following uses:—— Private: if not used in connection with earning an income, or if the only such use is driving toand from work and/or occasional use in connection with work or if used for volunteer work;—— Ridesharing: if used for ridesharing activities;—— Business: if used in connection with an occupation or business in a way not listed above.When you first take out a policy with us we will ask you how you use your car. Also, you must tell usif you change the use of your car while you hold a policy with us and when you renew your policy.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 4 OF 44
Your responsibilitiesYou must:—— take all reasonable precautions to prevent damage or theft, for example:—— move your car away from rising waters including tides;—— do not drive into water;—— accompany anyone test driving your car when it’s up for sale.—— keep your car well maintained and in a good and roadworthy condition (e.g. replace worn outtyres, replace worn brakes and defective lights, fix paint problems including clear coats, repairmajor rust, repair worn upholstery and repair major scratches or dents);—— service your car as required by the manufacturer and keep records of this in case you need toclaim for mechanical damage resulting from an incident;—— follow all the terms, conditions and responsibilities set out in your policy;—— provide honest and complete information for any claim, statement or document supplied to us.Not meeting your responsibilitiesIf you do not meet your responsibilities, it may lead us to do either or both of the following:—— reduce or refuse to pay your claim;—— cancel your insurance policy.If fraud is involved, we can treat your policy as if it never existed.More than one named insuredIf there is more than one named insured on your certificate of insurance, we will treat a statement,act, omission, claim, request or direction made by one as a statement, act, omission, claim, requestor direction by all those named as insured on your certificate of insurance.Special conditionsWe may impose special conditions on your policy that might exclude, restrict or extend cover.For example, we may not be able to cover certain drivers because of the type or value of car that isinsured. Any imposed conditions will be listed on your certificate of insurance. It is important thatyou read your certificate of insurance carefully.Some words in your policy have special meaningsSome words when used in this PDS have special meanings. Most of the words with specialmeanings are defined in the ‘Words with special meanings’ section on pages 39 to 41.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 5 OF 44
About your premiumThe rated premium is the amount we calculate that reflects the likelihood of you making a claimtogether with other factors related to our cost of doing business.In addition to the amount we agree to cover your car for, we use many factors about you and yourcar to work out your rated premium. These are called premium factors. Each time you renew yourinsurance your rated premium is likely to change, even if your personal circumstances have notchanged. This is because your rated premium is affected by other things such as our expenses ofdoing business and changes in our approach to how we calculate your premium.Your rated premium also includes any discounts that we have given you, as well as any applicablestamp duty, goods and services tax (GST), charge and levy.The amount you pay for this insurance is your premium and it includes the rated premium less anySuncorp Claims Free Driver Rewards credit you are eligible for. Any credit we apply is inclusive ofrelevant government charges.The premium will be shown on your certificate of insurance as the ‘Total Amount Payable’ or, ifyou pay by instalments, the premium each month will be shown on your certificate of insurance as‘Monthly instalment’.Refer to the Car Insurance Additional Information GuidePaying your premiumWe will tell you how much you have to pay and how much time you have for payment on yourcertificate of insurance. You must pay this premium by the due date to get this insurance cover.You can pay in one annual payment or, if we agree, by instalments. If you pay your premium byinstalments it costs you more than if you choose to pay your premium in one annual payment.Unless we tell you, any payment reminder we send you does not change the expiry or due date.If you do not pay the full amount, we may reduce the period of insurance so it is in line with theamount you paid.If you make changes to your policy details, it may affect the premium you need to pay for theremainder of your period of insurance.Late annual paymentsIf you do not pay your premium by the due date, in the first year of insurance with us, we will giveyou a written notice of policy cancellation where we are required by law to do so.If you do not pay the premium due on renewal by the due date, you will have no cover from the duedate. If we accept your late payment, we might recommence your cover from the date and time wereceive your payment. If so, you will have no cover for the period from the due date until the dateand time of payment.Overdue instalments and cancellationIf you pay your premium by instalments and your payment is overdue we can do one or both of thefollowing:—— refuse to pay a claim for an incident that occurs after your paid to date if payment is 14 days (ormore) late;—— cancel your policy without notifying you if payment is 1 month (or more) late.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 6 OF 44
When you need to contact usChanges in your details and carYou need to tell us immediately if:—— any details on your certificate of insurance are no longer accurate;—— your address changes;—— any of your contact details change, such as your Australian mobile number or email address;—— you replace your car (see page 7);—— there are any changes to the physical condition of your car;—— you plan to, or have, added accessories or modifications to your car (see page 8);—— the place where you keep your car changes;—— the drivers of your car change;—— the way you use your car changes (see page 4 for more details);—— you intend to use your car on a competition race track, competition circuit, competition courseor competition arena (other than for a driver education course where the speed will not exceed100km/h and there will be no timing of cars at any time), and you want us to consider coveringyou for that use.What we will do when you contact usWhen you contact us and tell us about these changes, we may decide to increase or impose anexcess, charge an extra premium or apply a special condition to your policy. In some cases it couldmean we can no longer insure you and we will cancel your policy.When you replace your carIf you replace your car with another car, we will insure the replacement car on the same terms andfor the same level of cover up to the price you paid for it, or its market value, whichever is less for theremainder of the period of insurance provided:—— you tell us within 14 days of you taking delivery of the replacement car; and—— we agree in writing to insure the replacement car; and—— you pay any additional premium we require. If an additional premium is payable, we will tell youhow much it is and how it is to be paid.If we agree to insure your replacement car and you pay us any additional premium we require, wewill send you a new certificate of insurance. If we do not agree to insure your replacement car wewill cancel your policy.Otherwise, we will only cover your replacement car for the same level of cover as your car for upto 14 days up to the price you paid for it or its market value whichever is less, from when you takedelivery of the replacement car or until you arrange insurance for your replacement car, whicheveroccurs first.The cover ends for your car and begins for the replacement car at the time you take delivery of thereplacement car.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 7 OF 44
About your coverAbout your carWhat we cover as your carYour car is described on your certificate of insurance. It includes the following that are fitted toyour car:—— options, including standard manufacturer’s options;—— accessories; and—— modifications.What are accessories?An accessory is an addition to your car which does not enhance the performance or change thestructure of the car.What are modifications?Modifications are alterations made to the manufacturer’s standard body, engine, suspension, wheelsor paintwork of your car which may affect its performance, value, safety or appearance.What we do not cover as your car—— fuel or lubricants;—— baby capsules and child seats (except to the extent they are covered by ‘Baby capsules and childseats’ see page 17);—— lost car keys.Levels of coverYou can choose the level of cover that best suits your needs.There are 5 levels of cover available:—— Comprehensive Advantages cover;—— Comprehensive Extras cover;—— Comprehensive cover;—— Fire, Theft & Third Party Property Damage cover;—— Third Party Property Damage cover.The cover you choose will be shown on your certificate of insurance.Refer to the Car Insurance Additional Information Guide for claims payments examples.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 8 OF 44
Comprehensive, Comprehensive Extras andComprehensive Advantages coverEach level of comprehensive cover includes:—— accidental loss or damage cover;—— third party property damage cover;—— additional features (see pages 12 to 17) and additional covers (see pages 18 to 19) at no extra cost.Depending on the level of cover selected, you can choose from one or more optional covers for anextra premium (see pages 20 to 24).Accidental loss or damage coverWe coverWe will cover you for accidental loss or damage to your car caused by an incident in the period ofinsurance. Examples of incidents include:—— hail, storm and flood;—— fire;—— theft or attempted theft;—— malicious damage or vandalism;—— collision and impact.LimitThe most we will pay is the amount covered for your car as shown on your certificate ofinsurance, unless we say otherwise in your policy.We do not coverSee ‘General exclusions’ on pages 25 to 28, ‘We do not cover’ in additional features on pages 12to 17, ‘We do not cover’ in additional covers on pages 18 to 19 and ‘We do not cover’ in optionalcovers on pages 20 to 24.Third Party Property Damage coverComprehensive cover includes Third Party Property Damage cover (see page 11).Refer to the Car Insurance Additional Information Guide for claims payments examples.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 9 OF 44
Fire, Theft & Third Party Property Damage coverThis cover includes:—— fire and theft cover;—— third party property damage cover;—— additional features (see pages 12 to 17) and additional covers (see pages 18 to 19) at no extra cost.Fire and theft coverWe coverWe will cover you for accidental loss or damage to your car caused by any of the followingincidents in the period of insurance:—— fire;—— theft or attempted theft.LimitThe most we will pay is the amount covered for your car as shown on your certificate of insurance,unless we say otherwise in your policy.We do not coverSee ‘General exclusions’ on pages 25 to 28. ‘We do not cover’ in additional features on pages 12to 17 and ‘We do not cover’ in additional covers on pages 18 to 19.Third Party Property Damage coverFire, Theft & Third Party Property Damage cover includes Third Party Property Damage cover(see page 11).Refer to the Car Insurance Additional Information Guide for claims payments examples.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 10 OF 44
Third Party Property Damage coverThis cover includes:—— legal liability for damage to other people’s property;—— additional features (see pages 12 to 17) and additional covers (see pages 18 to 19) at no extra cost.Legal liability for damage to other people’s propertyWe coverWe will cover you or anyone you authorise to drive your car for legal liability to pay compensationfor loss or damage to another person’s car or property (not yours), where the loss or damage:—— results from an incident occurring in the period of insurance; and—— is caused by the use of your car.This cover is extended to your employer, principal or business partner when they incur a legalliability because you were driving your car in connection with your occupation.For the purposes of this legal liability cover loss or damage caused by the use of your car extendsto damage to another person’s car or property (not yours) because a car collided with or tried toavoid colliding with:—— property falling from your car; or—— property being loaded or unloaded from your car.If we cover your legal liability under this section, we will cover your legal liability for the cost ofclean up by emergency services after the incident involving your car.LimitThe most we pay for all claims from any one incident covered under your policy is 20 million,including all associated legal costs we have agreed to pay for your claim.Note: If we accept a claim for Third Party Property Damage, you cannot also claim underadditional cover ‘Third party property damage for caravans and trailers’ for the same incident.We do not coverSee ‘General exclusions’ on pages 25 to 28, ‘We do not cover’ in additional features on pages 12to 17 and ‘We do not cover’ in additional covers on pages 18 to 19.Third Party Property Damage (TPPD) insurance is often confused with Compulsory Third Party(CTP). Your CTP insurance only covers your liability to pay compensation for injuries to otherpeople, whilst TPPD covers your liability to pay compensation for damage to the property ofothers.Refer to the Car Insurance Additional Information Guide for claims payments examples.CAR INSURANCEPRODUCT DISCLOSURE STATEMENTPAGE 11 OF 44
Additional featuresWhen we accept a claim under your policy for an incident that happens in the period of insurance,you may be entitled to cover under the following additional features. The additional featuresand their limits are paid in addition to the amount covered. Some features may or may not applydepending on the level of cover you have chosen and is shown in the additional feature detail.In some circumstances, we may decide to make an additional feature available to you before weaccept or agree to pay your claim. If we do this, it does not mean that your claim has or will beaccepted or that we have otherwise agreed to pay your claim. If we later decide that we cannotaccept or pay your claim then the cover available under an additional feature will not apply and wemay decide to recover the costs from you.There are some things we do not cover under these additional features and these are shown in the‘We do not cover’ section of the following features on pages 12 to 17 and in the ‘General exclusions’on pages 25 to 28. All of the conditions of this policy apply to these additional features unless thecover says otherwise.Refer to the Car Insurance Additional Information Guide for claims payments examples.Hire car after theftComes withComprehensive, Comprehensive Extras, or Fire, Theft & Third Party Property Damage cover.We coverAfter theft of your car, we will arrange and pay the reasonable hire cost of a car that meets yourneeds, using our provider (but only if our provider has a car available, and is within a reasonabledistance of your location).If there is no hire car that meets your needs available from one of our providers within areasonable distance of your location, then we will pay you the lesser of:—— the amount it would have cost us to provide you with a hire car that meets your needs usingour provider, had one been available; or—— the actual cost you inc
Car Insurance Additional Information Guide Throughout this PDS you will be referred to a guide called: Car Insurance Additional Information Guide. This guide will provide you with further information about claim payments, premiums, excesses, rewards and discounts. This guide is available at suncorp.com.au. You can also obtain
