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ACN Residential HighSpeed Internet VoiceBell Territories:Ontarioand Quebec

Table of Contents2 ACN High Speed Internet in Bell Territories .P 3 Overview P 6 Service Offering P 9 Service Delivery Process P 14 Existing ACN Customer Orders .P 32 Installation .P 39 Support .P 43 Customer Rewards .P 46 Existing DPS Customers .P 49

ACN High Speed InternetIN EASTERN CANADA For new and existing customers bundling with Voice Residential High Speed DSL Internet offering with up to15 Mbps download speeds Available in most of Bell footprint: Eastern Canada(Ontario and Québec)3

ACN High Speed Internetin Bell Territories Available to New and Existing ACN Digital Phone ServiceCustomers Competitive Pricing/Good Value – offer several highspeeds at lower prices 6Mbps offering available as a standalone productHigh Revenue, High Value & Long Term Customers4

Industry Stats Bell DSL internet has over 2 million internetsubscribers5

ACN High SpeedInternet VoiceBell Territories:Eastern Canada (Ontarioand Québec)

Bundled Service Overview7 Cost-effective, feature-rich, VoIP-based phone service combinedwith a reliable and powerful High Speed Internet Connection ACN Digital Phone Service Unlimited domestic and international calling to more than 80landline and mobile destinations 20 Calling Features Keep your own number or choose a new one Take your service On the Go with ACN Companion MobileApp ACN High Speed Internet Lightning-fast speeds Competitive pricing

ACN High Speed Internet DSL Internet*: 6 Mbps, 10 Mbps & 15 Mbps available inOntario and Quebec Bundled Plans starting as low as 72.99/month Price includes modem rental Professional installation 1 year term commitment* Important: High Speed Internet speeds are subject to availability bylocation and are “up to” the speeds selected8

ACN High SpeedInternet VoiceSERVICEOFFERING9

Ontario: ACN High Speed Internet VoiceDownload Speed*Upload Speed*Bundled Internet VoiceStandaloneACN Internet**6 Mbps800 Kbps 74.99/month 50.99/month10 Mbps1 Mbps 79.99/monthN/A15 Mbps1 Mbps 84.99/monthN/AActivation FeeWaivedWaivedShipping & Handling FeeWaivedWaived Competitively priced plans (includes modem rental) Up to 110 Rewards Card on Standalone to offset upfront fees 1 year term*Up to speeds based on optimal conditions **10 and 15Mbps High Speed Internet are not offered outside of a bundlewith Digital Phone Service. Pricing shown as of July, 2015. For latest pricing check myacncanada.ca10

Québec: ACN High Speed Internet VoiceDownload Speed*Upload Speed*Bundled Internet VoiceStandaloneACN Internet**6 Mbps800 Kbps 72.99/month 49.99/month10 Mbps1 Mbps 77.99/monthN/A15 Mbps1 Mbps 82.99/monthN/AActivation FeeWaivedWaivedShipping & Handling FeeWaivedWaived Competitively priced plans (includes modem rental) Up to 110 Rewards Card on Standalone to offset upfront fees 1 year term*Up to speeds based on optimal conditions **10 and 15Mbps High Speed Internet are not offered outside of a bundlewith Digital Phone Service. Pricing shown as of July, 2015. For latest pricing check myacncanada.ca11

Benefits Competitively priced; and similar to service customer isalready getting Save money versus competition (Bell) Customer Reward card to offset upfront fees (whereapplicable) Eligible for Strive for 5 Customer is doing business with someone they know12

Main ObjectionCustomer: “I like the reliability of my Bell Internet service.” ACN’s High Speed Internet service uses many of the same networkelements, high quality modems, and installation is performed bysame technicians as Bell In addition, the customer has the opportunity to do business withsomeone they know13

ACN High SpeedInternet VoiceSERVICEDELIVERYPROCESS14

Setting Expectations with Your Customers Customers will visit your IBO Storefront to order their ACN DigitalPhone Service. High Speed Internet is added during the orderingflow: New customers are provided with the option of selecting a preferredinstallation date, which is approximately 2 weeks from the date the order issubmitted During the ordering process, customers will have the option to opt-out ofDigital Phone Service if High Speed Internet is not available. ACN will verify serviceability after the order is placed.15

Setting Expectations with Your Customers Service and speed availability will be confirmed after the order is submitted – thiscan take up to 2 business days for the customer to be notified. If the speed selected is available, customer’s desired speed will be ordered. If the speed selected is unavailable, the next highest speed will be provisioned. Shouldthe customer wish to cancel as a result of the desired speed not being available, thenthe customer will need to contact Customer Care prior to installation to cancel the HighSpeed Internet order. Customers will be contacted via email with status updates onprogress of orders.Customers will be shipped an ACN High Speed DSL modem in order to ensurethe highest level of service quality. 16The modem will arrive at the customer’s premises prior to the activation/installationdate.

Setting Expectations with Your Customers17 If your customer has existing Internet service with anotherprovider – other than Bell – please ensure that they do not canceltheir existing service until the ACN High Speed Internet is installedand activated to avoid any service interruption. If your customer wants to transfer a phone number to ACN’sDigital Phone Service, please make sure your customer is awarethat the transfer will take place after the High Speed Internet isinstalled and activated.

Pre-Order PreparationPayment Methods:18 A valid credit card with the understanding that the customer will bebilled automatically each month for the service using this paymentmethod. Name on credit card must match name on the account.(Can be changed once the service has been activated to analternate credit card or other payment method if desired) Pre-authorized debit and Paypal payments also accepted (Note: A 5day hold applies on orders using these payment methods, as suchyour order and installation confirmation may be delayed)

New Customer OrdersDirect customers to your onlinestore to sign up for Bell InternetProduct will be available by firstclicking the “High Speed Internet”icon and then selecting the “ShopNow” option19

New Customer Orders After clicking Shop Now, customerswill be directed to the ACNordering portal Customers can choose betweenDigital Phone Service, High SpeedInternet or bundling the twotogether20

New Customer OrdersA partial serviceability check is done when the customer enters hisaddress and home phone number.21

New Customer Orders High Speed Internet packagesand pricing will be displayedbased on location Requested speed subject toavailability. If the desired speed isunavailable, ACN will provisionthe next highest internet speed22

New Customer Orders Once the customerchooses a speed, theMonthly Charge will beshown. In addition, anypromotions will also beshown.23

New Customer Orders24 Customers transferring from Bell will beasked to provide their B1 number. Providing this number will allow thecustomer’s DSL service to be transferredwithout interruption.

New Customer Orders Once your customer’spackage has beenselected they will beprompted to indicate theircurrent phone andinternet provider Customers will then beprompted to enter theirpreferred installation date25

New Customer Orders26 The customer will then have to fillin the details regarding theiraccount. Important things to keep in mind: Account name must match name onthe payment method Customer should use their own contactinformation for Mobile Phone Numberand Alternate Contact Phone Number Mobile phone number and emailAddress will be main point of contactbetween customer and ACN

New Customer Orders (Internet) Customers will now be asked to review ACN’s Terms andConditions and indicate that they accept by checking off thebox shown below27

New Customer Orders Prior to entering their payment information customers will be asked toconfirm their shipping address. Customers have two options:1. Use the service address which will be pre-populated in the address field2. Enter a new shipping address by clicking “Add New Address”. Please notethat ACN does not ship devices to P.O. Boxes.28

New Customer Orders29 Customers will now be asked to select their preferred payment method.Please note that the name on the account for the payment method mustmatch that of the account holder Important Reminder: Customers opting to pay via Bank Account or Paypalwill have a 5 day hold applied to their orders

New Customer Orders Once customers have submitted theirpayment information they will be given asummary of their order. The summary will contain all pertinentinformation regarding their service requestincluding: 30 Monthly and Upfront Fees Service Address Shipping AddressImportant: customers must click “Proceed toPayment” in order to submit their order.

New Customer Orders31 Customers will now be given theconfirmation of their order It is important to keep a copy of this pagealong with the order confirmation number This is the final step in the ordering process! Customers will now receive emails detailingthe progress of their orders Should customers have any questionsregarding their orders they can reach ACNvia our Toll-Free number, chat or email

ACN High SpeedInternetEXISTING ACNCUSTOMERORDERS32

Adding ACN High Speed Internet Existing Digital Phone Service customers will be able toadd-on DSL service via the “Add High Speed Internet” linkon their customer portal (Fees: Activation Fee of 30.00 andShipping and Handling Fee: 9.99).33 Customers will be asked to provide their preferred date forthe installation of their service. A modem will be shipped to the customer and a technicianwill be dispatched to install the service.

DSL Speed Changes34 Customers deciding to modify their speeds may be shippeda new modem for their service. In instances where a new modem is shipped, the old onewill need to be returned to ACN after the speed change hasbeen completed. Failure to do so within the 21 days will result in a 65 nonreturned device fee being applied to the customer’saccount.

Switching From Cable High Speed Internet to ACN DSL 35Customers opting to switch to ACN DSL service from their existing ACNCable internet connection will be able to do so using their customerportal by selecting “Modify your Internet Service Plan”

Switching From Cable High Speed Internet to ACN DSL 36Then by selecting “Switch to DSL High Speed Internet Service”

Switching From Cable High Speed Internet to ACN DSL 37Customers will be asked to provide preferred time and dates for theinstallation of their service

Switching From Cable High Speed Internet to ACN DSL1. Customer selects installation date during ordering process2. ACN will dispatch a Bell technician to install the new service and connectthe modem.3. Once the switch to ACN DSL Internet is complete, the customer mustreturn their existing equipment to ACN, otherwise a 65 fee will becharged. The ACN Cable Internet service will automatically becancelled.38

ACN High SpeedInternet VoiceINSTALLATION39

Important Things to Remember40 Confirmation and communication of High Speed Internetavailability may take up to 2 business days to communicate tothe customer. In some areas, DSL Internet may not be available even if BellInternet service is currently available in that area. ACN will notify you of your installation date as soon aspossible. Note, it may take up to 7 business days to receiveconfirmation of your due date.