Transcription
visitingsupportersguide
contents1. A WELCOME FROMTHE CHAIRMAN2. GETTING TOEMIRATES STADIUM3. INFORMATION FOR DISABLEDSUPPORTERS TRAVELLING TOEMIRATES STADIUM4. THE AWAY SECTION ATEMIRATES STADIUM5. THINGS TO DO AROUNDEMIRATES STADIUM6. EMIRATES STADIUM SECURITY7. MEET OUR SUPPORTERLIAISON OFFICERSvisitingsupportersguide
A WELCOME FROM THE CHAIRMANThank you for choosing to visitEmirates Stadium. On behalf ofeveryone at Arsenal Football Club,I look forward to welcoming you toNorth London.This guide is intended to helpyou make the most of your trip.It provides information ontravel to and from the stadium,the away area at the groundand refreshments.We hope that you find thesepages useful and wish you asafe and memorable trip toEmirates Stadium.Sir Chips KeswickChairman, Arsenal Football Clubback to contentsvisitingsupportersguide
GETTING TO EMIRATES STADIUMThe Emirates is one of the most accessible stadiums in London and is served by a wide range ofrail and bus networks.By Tube and RailKing’s Cross is the main connecting station fornational rail and many underground lines.The following stations are within a 15-minutewalk of Emirates Stadium: Arsenal (Piccadilly Line)Finsbury Park (Victoria Line,Piccadilly Line, Great Northern Rail) Highbury & Islington (Victoria Line,North London Line, Great Northern Rail)Please note that Holloway Road stationwill be exit-only before and after Arsenalfirst-team matches, with pre-matcheastbound trains not stopping.Drayton Park is closed on matchdays.To plan your journey, click here.back to contentsBy Car/CoachWe advise supporters not to drive to EmiratesStadium, where possible. The ground issituated in a mainly residential area withan extensive Event Day Parking Scheme inoperation. Any cars parked illegally will betowed away. For full details on match dayparking restrictions, click here.Leave the M1 at Junction 2 and go onto the A1,following the signs for City (Central London).Keep going on the A1 for around six miles, untilyou see Holloway Road Tube Station on yourright. Take the next left at the traffic lights intoHornsey Road and the stadium is about a 1/4 ofa mile further down this road.Coaches booked through the visiting clubare able to park adjacent to Emirates Stadiumor in Finsbury Park, a ten-minute walk away.Supporters looking to arrange independentcoach travel to Emirates Stadium shouldclick here.visitingsupportersguide
INFORMATION FOR DISABLED SUPPORTERSTRAVELLING TO EMIRATES STADIUMParkingThere are no parking facilities inside thestadium aside from a limited amount ofmatchday parking for Blue Badge holders.These spaces must be booked in advance.Please contact your club for full details.Some on-street parking is also availablefor Blue Badge holders either in dedicatedBlue Badge bays or vacant residents’ bays.Please note some of the Blue Badge baysin the area are specifically for the use of adesignated local Blue Badge holder.We would advise you to arrive inthe vicinity more than two hours beforekick-off. Please remember to clearlydisplay both your Blue Badge and clock.More detailed information on disabledsupporters access to Emirates Stadium canbe found in the Club’s Access Statement.back to contentsvisitingsupportersguide
THE AWAY SECTION AT EMIRATES STADIUMUpon arrivalThe Away Supporters’ Area is located inthe South East corner of Emirates Stadium.Turnstiles open two hours prior to kick-off.Food and drinkRefreshments are available in the AwaySupporters’ Area at Emirates Stadium from6.30pm ahead of evening games, and twohours ahead of afternoon matches.There is an ‘Early Bird’ special on offer up to45 minutes before kick-off, where you willbe able to purchase a pie and pint/large softdrink for 5.Please note that no alcohol is served atEmirates Stadium on UEFA nights.There are no cash machines inside EmiratesStadium so if you wish to purchaserefreshments you are advised to bringcash. Queues to pay by card are sometimessignificantly longer.ATM machines can be found by the Tescoon Drayton Park and next to The ArsenalHighbury House store on Drayton Park.back to contentsvisitingsupportersguide
THE AWAY SECTION AT EMIRATES STADIUMOn the concourseYou will be able to watch recent highlightsfrom your club pre-match at the video wall inthe Away Supporters’ Area.No readmittanceWe operate a strict no readmission policyand there will not be an opportunity to leaveand re-enter the stadium.No smokingThere is a no smoking policy at and aroundEmirates Stadium including the podium levelsurrounding the stadium and the car parks.This includes electronic cigarettes.Fan Information TeamIf you need assistance at any time, pleaseapproach a member of our Fan InformationTeam wearing high visibility jackets, locatedaround the podium level.Ticket toutingTickets for the matches held at EmiratesStadium must be purchased from theopposing club only, subject to theirqualifying sales criteria. Tickets purchasedthrough other means may not be valid.Arsenal Football Club accepts no liabilityfor tickets purchased through unofficialchannels. We are unable to provide you withalternative tickets should you purchase inthis manner, regardless of the price paid.You will be referred to the opposing club atsuch times a fraudulent ticket is presentedand we may also refer the details to LondonMetropolitan Police.back to contentsvisitingsupportersguide
THINGS TO DO AROUND EMIRATES STADIUMAway supporters traditionally congregatein Drayton Park before and after gamesand there are pubs, restaurants and cafésin this area that are very welcoming tovisiting fans.Please note that some pubs in and aroundEmirates Stadium restrict access to awaysupporters on matchdays. You shouldalso be aware that the area is a ControlledDrinking Zone on a matchday.Islington has a wide range of attractionsfor supporters looking to make the most oftheir visit to North London. For full details,click here.The top 10 things to do in the boroughof Islington.The top five things to do in Islington.For information on hotels in the Islingtonarea, click here.Central London is only 30 minutes awayby tube.back to contentsvisitingsupportersguide
EMIRATES STADIUM SECURITYGround regulationsAway supporters play a key part in making theatmosphere at Emirates Stadium what it is, and youare welcome to bring flags and banners to the ground,as long as they meet the club’s safety requirements.They must not exceed 1m in height or width, andbe displayed on a pole no thicker than a pencil.Please note that the club reserves the right to turnbanners away on the grounds of offensive content.See the ground regulations for more details.You are also welcome to bring refreshments – snacksand soft drinks brought in small plastic bottlesor flasks – to Emirates Stadium. Please note thatalcohol cannot be brought into the ground.Please note that for all matches at Emirates Stadiumyou are subject to the terms and conditions ofthe ground regulations, as well as the rules andregulations of the relevant competition.Any visiting supporter under the age of 14 years of agemust be accompanied or sit within close proximity (asdetermined by the Club) to an adult aged 18 or over.Any visiting supporter aged three or under are notpermitted to sit in rows 1-20 of the Lower Tier or thefirst row of Club Level Box Level or the Upper Tier.For information on our ticketing termsand conditions, click here.back to contentsvisitingsupportersguideTurnstile entryFor security purposes, supporters will be searchedwhen entering Emirates Stadium. These thoroughsearches will be carried out by Arsenal FootballClub security, and search dogs may be present atthe turnstiles. Any supporter found with prohibiteditems in their possession may be arrested. Alist of items that are prohibited in the stadiumcan be found in the ground regulations.Lost propertyIf you have lost something during your visit toEmirates Stadium, please contact your neareststeward. The stewards will ask for details ofthe lost item and will verify whether somethingof that description has been handed in.If you have lost something after the game, please emailstadium@arsenal.co.uk providing details of theitem lost, where you were sitting and daytimecontact details. If the item is found or handed in,we will contact you to make arrangements to return it.Young fans’ wristbandsUpon request, stewards will provide parentswith young children with a security wristband.This enables parents to write down their contactdetails and in the event that the child gets lost,we can help to locate their parents with ease.
MEET OUR SUPPORTER LIAISON OFFICERSOur staff are on hand to help you make the most of your visit to Emirates Stadium. If youhave any enquiries about your trip in advance, please contact our Supporters’ Liaison Team:Mark BrindleSupporters’ Liaison OfficerAlun FrancisDisability Liaison OfficerMark Brindle Supporters’ Liaison Officer020 7704 4949 - mbrindle@arsenal.co.uk020 7704 4492afrancis@arsenal.co.ukFor any general enquiries, the Arsenal Contact Centre can be reached on 020 7619 5000or ask@arsenal.co.ukFor matchday enquiries only, please call 0207 619 5003.Opening Hours: Monday – Friday (except Bank Holidays) 09.30 – 17.00 and on matchdaysup until half-time.back to contentsvisitingsupportersguide
back to contentsvisitingsupportersguide
Emirates Stadium including the podium level surrounding the stadium and the car parks. This includes electronic cigarettes. Ticket touting Tickets for the matches held at Emirates Stadium must be purchased from the opposing club only, subject to their qualifying sales criteria. Tickets purchased through other means may not be valid.
