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HP Compaq 6715b and 6715sNotebook PC, HP Compaq 6710b and6710s Notebook PCMaintenance and Service Guide

Copyright 2007, 2008, 2011 HewlettPackard Development Company, L.P.AMD, Sempron, Turion, and combinationsthereof, are trademarks of Advanced MicroDevices, Inc. Bluetooth is a trademarkowned by its proprietor and used byHewlett-Packard Company under license.Intel and Core are trademarks or registeredtrademarks of Intel Corporation or itssubsidiaries in the United States and othercountries. Java is a US trademark of SunMicrosystems, Inc. Microsoft, Windows, andWindows Vista are either trademarks orregistered trademarks of MicrosoftCorporation in the United States and/orother countries. SD Logo is a trademark ofits proprietor.The information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and services.Nothing herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained herein.Fourth Edition: May 2011First Edition: March 2007Document Part Number: 443119-004

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on your lap or obstruct the computer air vents. Use the computer only on ahard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a softsurface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter tocontact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computerand the AC adapter comply with the user-accessible surface temperature limits defined by theInternational Standard for Safety of Information Technology Equipment (IEC 60950).iii

ivSafety warning notice

Table of contents1 Product description . 12 External component identification . 13Top components . 13Buttons, switches, and fingerprint reader . 13Keys . 15Lights . 16TouchPad . 17Front components . 18Left-side components . 19Rear components . 20Right-side components . 21Bottom components . 223 Illustrated parts catalog . 23Serial number location . 23Computer major components . 24Plastics Kit . 33Cable Kit . 34Mass storage devices . 35Miscellaneous parts . 36Sequential part number listing . 374 Removal and replacement procedures . 45Preliminary replacement requirements . 45Tools required . 45Service considerations . 45Plastic parts . 45Cables and connectors . 46Drive handling . 46Grounding guidelines . 47v

Electrostatic discharge damage . 47Packaging and transporting guidelines . 48Workstation guidelines . 48Equipment guidelines . 49Unknown user password . 50Component replacement procedures . 51Serial number . 51Battery . 52SIM . 53Display inverter . 54Hard drive . 56Computer feet . 58Bluetooth module . 58Expansion memory module . 60WLAN module . 62Optical drive . 66Keyboard . 68Internal memory module . 70RTC battery . 71WWAN module . 72Switch cover . 74Fan . 75Heat sink . 76Processor . 78Display assembly . 80Top cover . 85Speaker assembly . 89USB/Media Card Reader board . 90System board . 92PC Card/audio board assembly . 95Modem module . 97SIM slot board . 995 Computer Setup . 101Starting Computer Setup . 101Using Computer Setup . 102Navigating and selecting in Computer Setup . 102Restoring factory settings in Computer Setup . 102Computer Setup menus . 103File menu . 103Security menu . 104vi

Diagnostics menu . 104System Configuration menu . 1056 Specifications . 108Computer specifications . 10815.4-inch, WSXGA display specifications . 10915.4-inch, WXGA display specifications . 110Hard drive specifications . 111Primary 6-cell, Li-ion battery specifications . 112DVD RW and CD-RW Super Multi Double-Layer Combo Drive specifications . 113DVD/CD-RW Combo Drive specifications . 115DVD-ROM drive . 116System DMA specifications . 117System interrupt specifications . 118System I/O address specifications . 119System memory map specifications . 1217 Screw listing . 122Torx T8M2.5 7.0 screw . 122Phillips PM2.0 5.0 captive screw . 123Phillips PM2.5 13.0 captive screw . 124Phillips PM3.0 3.0 screw . 125Phillips PM2.5 3.0 screw . 126Torx T8M2.5 9.0 screw . 128Phillips PM2.0 3.0 screw . 130Black Phillips PM2.5 8.0 captive screw . 131Silver Phillips PM2.5 8.0 captive screw . 132Phillips PM2.5 8.0 screw . 133Phillips PM2.0 6.0 screw . 134Torx T8M2.5 6.0 screw . 135Hex HM5.0 9.0 screw lock . 136Phillips PM2.5 5.0 screw . 137Phillips PM2.5 3.0 broad-head screw . 1398 Backup and recovery . 140Backup and recovery in Windows Vista . 140Creating recovery discs . 140Backing up your information . 140When to back up . 141Backup suggestions . 141vii

Backing up specific files or folders . 142Backing up the entire hard drive . 142Creating recovery points . 143Scheduling backups . 143Performing a recovery . 143Performing a recovery from the recovery discs . 144Performing a recovery from the hard drive . 144Initiating a recovery in Windows . 145Initiating a recovery from the hard drive recovery partition . 145Backup and recovery in Windows XP . 146Creating recovery discs . 146Backing up your information . 146When to back up . 147Backup suggestions . 147Backing up specific files or folders . 147Backing up the entire hard drive . 148Creating recovery points . 149Scheduling backups . 149Performing a recovery . 149Performing a recovery from the recovery discs . 150Performing a recovery from the hard drive . 150Initiating a recovery in Windows . 151Initiating a recovery from the hard drive recovery partition . 1519 Connector pin assignments . 152Audio-out (headphone) . 152Audio-in (microphone) . 152External monitor . 153RJ-11 (modem) . 154RJ-45 (network) . 154S-Video-out . 155Universal Serial Bus . 15510 Power cord set requirements . 156Requirements for all countries and regions . 156Requirements for specific countries and regions . 15711 Recycling . 158Battery . 158Display . 158viii

Index . 164ix

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1Product descriptionCategoryDescriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWANProcessorsAMD Turion 64 MobileTechnology processors: TL-64 (dual-core) 2.2-GHz processorwith 1 MB of L2 cache MK-38 (single-core) 2.2-GHzprocessor with 512 KB of L2 cache TL-60 (dual-core) 2.0-GHz processorwith 1 MB of L2 cache TL-56 (dual-core) 1.8-GHz processorwith 1 MB of L2 cache TL-52 (dual-core) 1.6-GHz processorwith 1 MB of L2 cache TL-50 (dual-core) 1.6-GHz processorwith 1 MB of L2 cacheMobile AMD Sempron processors:ChipsetGraphics 3800 2.2-GHz processor with 256KB of L2 cache 3600 2.0-GHz processor with 256KB of L2 cache 3500 1.8-GHz processor with 512KB of L2 cache 3400 1.8-GHz processor with 256KB of L2 cache Northbridge: RS690T Southbridge: SB600Unified Memory Architecture (UMA),integrated with shared video memory1

CategoryDescriptionPanels 15.4-inch, WSXGA with WWANand WLAN antenna transceivers andcables 15.4-inch, WXGA with WWAN andWLAN antenna transceivers andcables 15.4-inch, WXGA, BrightView withWLAN antenna transceivers andcables 15.4-inch, WSXGA with WLANantenna transceivers and cables 15.4-inch, WXGA with WLANantenna transceivers and cables Support privacy film Two SODIMM slots, both customeraccessible/upgradable (memory slotunder the keyboard must bepopulated first) DDRII PC2-5300 (667-MHz) Supports dual-channel memoryMemorySupports the following configurations:2 4096 MB total system memory (2048MB 2, dual-channel) 2048 MB total system memory (2048MB 1) 2048 MB total system memory (1024MB 2, dual-channel) 1024 MB total system memory (512MB 2, dual-channel) 1024 MB total system memory (1024MB 1) 512 MB total system memory (512MB 1)Chapter 1 Product descriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWAN

CategoryDescriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWANHard drives Supports all 9.5-mm, 2.5-inch harddrives Serial ATA The following hard drives are available:Optical drives 160-GB, 5400-rpm 120-GB, 5400-rpm 80-GB, 7200- and 5400-rpm 12.7-mm tray load Fixed, no modular requirements (1screw removal)Supports all common optical formatsincluding the following: DVD RW and CD-RW Super MultiDouble-Layer Combo Drive withLightscribe DVD RW and CD-RW Super MultiDouble-Layer Combo Drive DVD/CD-RW Combo Drive DVD-ROM driveDiskette driveSupports external USB drive only Audio Azalia Stereo speakers Integrated monoaural microphone Headphone and microphone jacks 56K data/fax modem (MDC1.5) Modem cable included in Brazil, theCzech Republic, France, Greece,Hungary, Israel, Latin America,Poland, Russia, Saudi Arabia,Slovakia, Slovenia, South Africa,Turkey, and the United Kingdom. Integrated Broadcom 578710/100/1000 LAN Integrated Broadcom 5906 10/100LANModemEthernet 3

CategoryWirelessDescriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWAN S4/S5 wake on LAN (on AC poweronly) Network interface card (NIC) powerdown Integrated wireless options by wayof wireless moduleWireless local area network(WLAN) options: Broadcom 802.11a/b/g/n Broadcom 802.11a/b/g Broadcom 802.11b/g Option for no WLAN Wireless wide area network(WWAN) options: Evolution-data optimized (EVDO)WWAN module High-speed downlink packet access(HSPDA) WWAN module Subscriber identity module (SIM) Wireless personal area network(WPAN) options:Externalmedia cardPorts4 Bluetooth 2.0 module Blueflamemodule Supports no WPAN option One Type I/II PC Card slot, 16-bitPCMCIA and 32-bit CardBus Media Card Reader (MS Duoadapters, plus SD, MMC, MS,MSPro, and xD) 1394a port Docking connector Headphone connector Microphone connector Primary battery connector RJ-11 modem port Chapter 1 Product description

CategoryDescriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWAN RJ-45 Ethernet port S-Video-out connector Smart AC adapter connector Travel battery connector USB ports (4) USB ports (2) VGA port (Dsub 15-pin) supporting1600 1200 external resolution @75 Hz, hot plug/unplug, and autodetect DockingDocking support Keyboard/pointingdevices Spill-resistant keyboard withembedded numeric keypad,TouchPad, and fingerprint reader Spill-resistant keyboard withembedded numeric keypad andTouchPad Two-way scrolling Windows Vista hardware Startbutton PowerrequirementsPrimary batteries: 6-cell, 2.55-Ah Li-ion battery (55Whr) 6-cell, 2.20-Ah Li-ion battery (47Whr)Travel batteries: 12-cell Li-ion battery 8-cell Li-ion batteryAC adapter:Security 90-watt Localized cable plug support 3-wire plug with ground pin Supports multipin AC connector) Fingerprint reader5

CategoryOperatingsystemDescriptionHP Compaq6715sNotebook PCHP Compaq6715bNotebook PCwithoutWWANHP Compaq6715bNotebook PCwith WWAN HP 3D DriveGuard HP DriveGuard Security cable slot Smart card reader/bezel snap-in Trusted platform module (TPM) 1.2 onsystem board Preinstalled: Windows Vista Home Basic Windows Vista Business 32/64 FreeDOS Windows XP Professional Certified: SuSe Linux Enterprise Desktop(SLED) 10 Supported:Serviceability6 Windows Vista Enterprise Windows XP ProfessionalEnd-user replaceable parts: AC adapter Hard drive Memory module Optical drive Primary battery WLAN module WWAN moduleChapter 1 Product description