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What’s new in Operations forSAP Solution ManagerAndrea Schuhmann, Attila GiberSAP

DisclaimerThe information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other serviceor subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any relateddocument, or to develop or release any functionality mentioned therein.This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions andfunctionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in thispresentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for aparticular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAPassumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or grossnegligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially fromexpectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,and they should not be relied upon in making purchasing decisions. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC2

AgendaNews in Application Operations Technical Administration Support for cloud and hybrid products Integration Repository and Integration MonitoringNews in Business Process Operations Job Management Business Process Monitoring Data Consistency Management Business Process Improvement 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC3

Different strategic operations platforms for different target groupsSAP Solution ManagerSAP Focused RunSAP Cloud ALMavailable for hybrid customer solutionsavailable for hybrid customer solutionsavailable for hybrid customer solutionsSAP o Fully integrated ALM suite forFully integrated ALM suite for o Operations platform forservice providers andcloud-centric small, mediumon-prem-centric mediumhigh end hybrid customersand larger customersand larger customerso Customers, who areo Customers with advancedo Customers, who arerequesting a standardizedneeds, which go beyondsatisfied with the currentlycloud-based operationSAP Solution Manager andprovided functional scopeplatformSAP Cloud ALMo 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC4

News in Application Operations

Technical Administration

Technical AdministrationNews in Technical Administration Work Mode Management and IT Calendar Release of multiple scheduled notifications possible Support for BCC field in notification E-Mails New views in IT Calendar Display and scheduling of work modes on host level in IT Calendar Service Availability Management Service Availability Management for HANA Replication Scenarios 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC7

IT CalendarNew views in IT CalendarDescription You can use the new “Condensed view” inIT Calendar to get a better overview overplanned events for your systems. Events formultiple systems are grouped together andnot displayed in one line per system You can use the new “Upcoming Events”view in IT Calendar to see which events arecurrently active and are planned next. Youcan search for upcoming events. Active andUpcoming Events are displayed in a listsorted by start time 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC8

IT CalendarDisplay and scheduling of work modes on host levelDescription You can now schedule and review WorkModes on host level. From the technical system view, you canswitch to the host views and review andschedule work modes on host level. When you schedule work modes on hosts,the work modes are propagated to theapplication instances running on thesehosts but not to technical system level 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC9

Service Availability Management for HANA Replication ScenariosDescriptionAvailability is now measured and reported forthe complete HANA replication scenario and nolonger per individual physical primary orsecondary database.You get more accurate availability reporting forHANA Replication Scenarios You define the service Definition on the virtualdatabase Unplanned outages are created in SAM onlyfor the time frames where no primary databasewas available 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC11

Support for Cloud and Hybrid products

Exception Management New Category SAP Ariba CloudIntegration Gateway Additional filters can be set e.g. for AlertType 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC13

Solution Manager 7.2 SP11: Support for Cloud and Hybrid productsSystem otplannedException Integration User Experience End-to-End Trace PlannedData Consistency lableJob vailableBusiness Process nnedDetails on availability and restrictions are documented on the SAP Solution Manager 7.2 expert portal page 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICThis is the current state of planning and may be changed by SAP at any time without notice.14

Integration Monitoring

Integration Management in SAP Solution ManagerMain Solution Manager functions to handle interface operations: Integration Repository Integration MonitoringGuideline on how Interface Management can be realized in SAP Solution Manager:Document Document the technicaldata of all interfaces withinyour solution landscape inSolution Documentation Assign the interfaces to abusiness process context 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLICConfigure Configure IntegrationMonitoring in InterfaceChannel Monitoring for themost business-criticalinterfaces Reuse documentedinterface data for monitoringconfigurationMonitor Monitor the interfacescontinously Interface failures can bedetected immediatelyAnalyze & Correct If any incidents occur usethe Alert Inbox and DetailInfo functionality in BPOwork center to find the rootcause for the failure Correct the issue16

Integration Repository and MonitoringIntegration RepositoryInterface Channel MonitoringRe-Use Integration Repository is integrated into SolutionDocumentation and can be created/updated in branches. Streamlined Integration between Business ProcessMonitoring and Technical Monitoring Available for point-to-point and composite interfaces Available for all standard interface technologies Re-use of documentation in technical and businessprocess monitoring 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC17

Integration RepositorySystem LandscapeCustomerIntegration Repository in Solution ManagerInterface Documentation: Interface documentation in SAP Solution Manager 7.2 is a partSolution Documentation’s Interface Library. Interfaces can be documented centrally in the interfaces library –Integration Repository.Benefits Supports documentation of all standard interface technologies. Italso supports documentation of custom interface technologies, incase standard does not fulfil your need. Intuitive tools and accelerators. If necessary, custom-specific attributes for the interfaces can bedefined in case the standard attributes are insufficient to describethe interface. Single source of truth for interfaces across the landscape Scalability for monitoring of Interfaces. Supports efficient & effective lifecycle management ofinterfaces. Supports lifecycle management of Interfaces. Reuse interface details in the Integration Repository to set upInterface Monitoring in few clicks. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC18

Integration RepositoryOverview In Solution Manager 7.2, IntegrationRepository is part of SolutionDocumentation’s Interface Library Each interface in Interface Library canhave a so-called Interface Details element Attributes can be maintained for the currentinterface which are specific for theinterface technology Integration Repository can be enhanced withcustom interface attributes and custominterface technologies It is possible to reuse standard interfaceattributes in custom technologies In addition, you can enhance standardtechnologies with custom interface attributes 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC19

Integration RepositoryDiscovery Automated discovery of interfaces in themanaged system for different interfacetypes: IDoc, qRFC, Web Service, RFC SAP PI / PO SAP Cloud Platform Integration Automatic extraction of interfaces from themanaged system with very minimalfootprint on performance Automatic extraction of PI/PO interfaceswith configuration and runtime information. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC20

Integration RepositoryMonitoring Setup Open Solution Documentation andnavigate to the right business processcontext. Typically, interface monitoring objectsare assigned to an interface in thebusiness process, but other contextsare possible, too (business processitself, or process step). Monitoring object configuration can bestarted from the “Elements of ” boxusing context menu New Operations Alerting. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC21

Default Values: Re-use Interface Documentation Data for Monitoring Setup ICMon Setup UI offers the possibilityto re-use the interface attribute datafrom Interface Documentation By pressing button “Default Values” alist of all available interfacedocumentations is displayed whichhave the same Interface Type, thesame source and the same targetsystem If ICMon setup is started from abusiness process interface, only oneInterface Documentation shows up(the one which belongs to thereferenced interface) 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC22

News in Business Process Operations

Job Management

Job ManagementNews in Job Management Display of Job Log Information for an ABAP Job from the Alert InboxDisplay of System & Client in Job Instances ViewSeveral Systems can be selected in Central Job OverviewTag field added into Job Documentation Mass Maintenance tool 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC25

Job MonitoringDisplay of Job Log Information for an ABAP Job from an AlertDescription This feature gives quick access to job log ofABAP job from alert1. From an Alert you can navigate to themonitoring application to the monitored job By clicking on the job name you get in apopup the job log content displayed3.2. 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC26

Job MonitoringTag field added into Job Documentation Mass Maintenance toolDescription The feature gives you the option to set,remove and update the Tag(s) fieldvalue(s) from job documentation massmaintenance report This allows setting and updating of tagvalues 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC27

Business Process Monitoring

Business Process MonitoringNews in Business Process Monitoring New Simplified Process Monitoring appAlert Analysis Dashboard – Extended Alert Analysis Dashboard making use of new “time buckets” 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC30