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Get Connected & Get InvolvedDon’t sit on the sidelines. There are plenty of ways to connect with other EPCOR members and make yourpayments journey more enjoyable while you make a difference!EPCOR Knowledge CommunityEPCOR CommitteesJoin forces with your peers!The EPCOR Knowledge Community is a private platformwhere EPCOR members and staff can communicate,collaborate and share payments-related documents.Activate your Knowledge Community profile atcommunity.epcor.org by logging on with the sameuser ID and password as epcor.org.Watch your inbox for your daily digest emailsrecapping activity in the Community.Help us ensure we are meeting the needs of our members byserving as a sounding board on how current payments issuesare impacting you! Cash & Treasury Management CommitteeConference Planning CommitteeEducation CommitteePayments CommitteePayments Compliance & Risk CommitteeThird-Party Sender CommitteeSocial MediaDon’t forget to follow the EPCOR flock on social media!Twitter: @EPCORPymntsNewsFacebook: @EPCOR Electronic Payments Core of KnowledgeLinkedIn: @EPCOR - Electronic Payments Core of KnowledgeBirds of a feather flocktogether! So, why not leveragethe “tailwind” of otherpayments-minded fellows?Hoot-E’s 2020 EPCOR Membership Benefits Guide9

Recognition & Industry RepresentationIt is our honor to recognize you for your efforts and be your voice when it matters.Payment Systems AwardsTPI ScholarshipsEPCOR Payment Systems Awards are presented at EPCORPayments Conferences - Spring & Fall.EPCOR awards two annual payments scholarships, The John P.Borden and Anthony Cope scholarships, to members to attendNacha’s The Payments Institute.Marquis AwardsPresented annually to individuals or organizations that havedemonstrated leadership in the implementation, advancementor awareness of ACH payments, or have exhibited longstanding support and contributions to the EPCOR mission.Each scholarship includes: Tuition Fee; Information-Packed Payments Sessions and theOpportunity to Dialogue with Experienced PaymentsInstructors; Resource Materials to Take Back to the Workplace and Lodging and Meals.David P. DeMarea Payments Innovation AwardPresented to an individual or organization that has implementedinnovative payments or risk management solutions.More than a 1,800 value!Nominate yourself, a co-worker or your organization at epcor.org.The deadline to apply is in April of each year. Find out more atepcor.org.Industry RepresentationEPCOR is your voice at a national level. We influence new payment applications, payment systems policies, rules and risk managementpractices that are in the best interest of our members through participation in a variety of councils, committees, associations and workgroups. The following is a brief listing of the variety of organizations in which we represent our members: ABA Routing Number Administration BoardAssociation for Financial Professionals (AFP)AfinisECCHO Operations CommitteeECCHO NCP Editorial BoardFaster Payments CouncilFinancial Services Information Sharing and AnalysisCenter (FS-ISAC)FRB Payments Advisory GroupNacha AAP Blue Ribbon Panel Whoooooo is awesome? You are, that’s who!10Hoot-E’s 2020 EPCOR Membership Benefits GuideNacha Accredited Payments Risk ProfessionalOversight PanelNacha Enforcement & Fines PanelNacha Board of DirectorsNacha Compliance & Operations Standing RulesWork GroupNacha Government Relations Advisory GroupNacha Risk Management Advisory GroupNacha Rules & Operations CommitteePayments Innovation Alliance

Publications & ToolsWhy work harder, when you can work smarter with tools and resources created by experts with you in mind? Beloware just a few of our available tools and publications. For a full list visit epcor.org AAP FlashcardsACH Audit WorkbookACH Origination Toolkit*ACH Quick Reference Cards for Financial InstitutionsACH Quick Reference Guide* – FREE TO EPCOR MEMBERSACH Risk Assessment WorkbookCheck/Image Breach of Warranty Claim Form*Check/Image FlashcardsCheck Quick Reference CardsCorporate ACH User Quick Reference CardsDebit Card Quick Reference CardsEFT Dispute Forms Toolkit* Merchant RDC Review Checklist*Mobile RDC Review Checklist*Nacha Operating Rules and GuidelinesODFI Audit Checklist for Originators and Third-Party Senders*ODFI/Originator Agreements and Tools*RDC Quick Reference CardsRDC Risk Assessment WorkbookThird-Party Sender Audit WorkbookWire Audit Checklist**Included in Electronic Resources LicenseEPCOR Segmint Exclusive InsightsEPCOR Segmint Exclusive Competitive Insights ReportsWe have partnered with Segmint, a leading provider of data-driven solutions, to help our financial institutionmembers access actionable insights and trends about account holders and competitors via Segmint’s CompetitiveInsights Report (CIR).Utilizing seven fields of information and 90 days of ACH transaction data, Segmint’s CIR provides a robust visualanalysis of account holder spend with competing organizations, including top competitors and specific productcategories.Visit epcor.org to find out how to put YOUR CIR Report Transaction Data to work and proactively identify newrevenue opportunities, improve targeted marketing efforts and predict growth opportunities!REPORTSCompetitive Insights ReportHoot-E’s 2020 EPCOR Membership Benefits Guide11

Stay In-The-KnowOur newsletters and communications pieces will help keep you informed of what is happening in thepayments industry, as well as upcoming EPCOR events and other important announcements.News You Can Use — This electronic newsletter informs you of timely payment systems news, upcomingeducational offerings and member benefit programs. Choose to receive the e-newsletter weekly and/ormonthly, depending on your personal preference.Racing into the Future:Are Payments Faster?page 3Volume 5Top 10 Frauds to Haveon YOUR Radar in 2020page 4What’s Your Goal forProfessional Developmentin 2020?page 7Number 1EPCOR KANSAS CITY, MISSOURI - WINTER QUARTER 2020A New Decade,A New Chapter for EPCORNew Year,New Rules by Ann-Marie Bartels, AAP, CEO, EPCORby Jen Kirk, AAP, Vice President, EducationIt’s hard to believe that a new decade isupon us, but it’s true. and at the same time,EPCOR is entering a new chapter! 2020 marksa changing of the guards for EPCOR, withSusan K. Doyle, EPCOR’s President, takingthe reins and guiding the association as weembark on our new mission to “Providepayments expertise through education, adviceand member representation.”Our two new goals are: 1) Establish PaymentsAdvisory Services to support industryinnovation and growth; and 2) Develop anddeliver best-in-class payments educationthrough national multi-channel distributionand strategic expansion. These goals wereestablished by the EPCOR Board of Directorsin July 2019. When it comes to these goals, aswell as our new mission statement, what dothese initiatives mean for you?We have made additions to our audit andconsulting staff. And, as the goal suggests, wewill be offering new and expanded AdvisoryServices to support your evolving complianceand operational requirements, policy andprocedure reviews and new paymentsimplementation considerations. Nicole Payne,AAP, CIA, CPA, CRCM joined the EPCORteam as Vice President, Advisory Services inAugust 2019. Nicole came to us with 17 yearsof experience in audit, compliance and depositoperations. Previously, Nicole worked as anauditor at McGladrey and Pullen, LLP andSprint Nextel; and then moved to CommerceBank where she served as a Senior AuditAnalyst, Deposit Operations Manager andSenior Compliance Monitoring Manager. Shebrings a wealth of experience and knowledgeto help expand our advisory services.As we enter into 2020, there are many newand exciting changes on the calendar already.Below are new changes and improvements setto impact the ACH Network this year.Increasing the SameDay ACH Dollar LimitEffective: March20, 2020Per transactiondollar limits forWorking with Nicole are some folks whoseSame Day ACHnames you may recognize, as well as sometransactionsnew team members. Jennifer Kline, AAP,will increaseAPRP, NCP, Director, Audit Services; Triciafrom 25,000Longo, AAP, APRP, NCP, Manager, Auditto 100,000 onServices; and Liz Cone, AAP, Manager, Audit March 20, 2020.Services will be working with members toThis may openconduct ACH, RDC and Wire Audits andthe door to someRisk Assessments consistent with the newSame Day ACHACH audit criteria and FFIEC Guidance.origination useAmy Donaghue, AAP, APRP, NCP, Director,cases, such as Business-to-Business payments,Advisory Services – Risk & Third-Partythat included transactions too large to send asServices; Emily Hays, AAP, Manager, AuditSame Day ACH transactions previously.Services; and Matthew Wade, CPA, Manager,Audit Services will be building out andDifferentiating Unauthorizedconducting a variety of new advisory services Return Reasonsto assist members in expanding their product Effective: April 1, 2020and service offerings,Currently, if an ACH transaction isimproving policies‘unauthorized,’ a Written Statement ofand procedures andUnauthorized Debit (WSUD) is completed,maintaining compliance. and the transaction is returned as R10. R10Supporting the teamcan mean several different things, and it isis Emily Nelson, AAP,difficult for the ODFI to know the specificAdvisoryServicesreasonfundinga transactionbeingreturned.Fiscal Year 2020 (FY2020) governmentexpiresisonNovember21Coordinator. With theand, althoughthe Senatehas recentlypassedAprilfour 1,of 2020,the twelveremainingthree additionsto theBeginningR10 willonlyAdvisoryServicesused forthatare trulytoappropriationsbills,issuesteam,such as befundingfortransactionsa border wallcontinuewe have also expandedunauthorized. If a transaction contains animperil negotiations. Congressional leaders aiming to avoid a ThanksgivingNovember 2019WHERE WE AREEPCOR Bulletins — Critical, time-sensitive information is sent on an as-needed basis to the primary contactat your financial institution or company and other appropriate contacts as determined by the subject matter.see DECADE on page 2see NEW RULES on page 6government shutdown may pass a second temporary spending measurethat could fund the government through December, although underlyingdisagreements continue to delay a long-term agreement.The House held a procedural vote on impeachment of President DonaldTrump, resulting in a party-line vote of 232-196; two Democrats voted againstthe resolution. The vote outlines the rules of the inquiry process and directsthe House Intelligence Committee to lead the investigation. IntelligenceCommittee Chairman Adam Schiff has announced that public hearings will beheld with select witnesses.The fifth democratic presidential debate will take place on November 20 inEPCOR Fraud Alerts — As soon as we know, you know about the criminal activities and/or fraudulentattacks affecting the industry.Atlanta, GA with ten candidates qualifying for the debate stage. Campaignsthat have struggled to reach the polling requirements of the debates arerunning out of money. Most recently, Rep. Beto O’Rourke (D-TX) announcedthe end of his campaign due to a lack of voter support and campaigncontributions. Expect to see additional candidates drop out as debatequalifying requirements increase and donors consolidate support.CFPB Taskforce on FederalConsumer Financial LawThe Consumer Financial ProtectionBureau (CFPB) announced that it willestablish a taskforce to examine waysto harmonize and modernize federalconsumer financial laws. The taskforcewill focus on making recommendations toINSIDE: Why You Need the ACH Rules .pg. 1update consumer credit laws in additionto identifying gaps in regulation. Otherpriorities include enhancing consumerunderstanding of markets and productsand identifying potential conflicts orinconsistencies in existing guidance.to significant legislative and regulatorydevelopments in consumer financialprotection. According to the Bureau, theyare currently accepting applications frominterested individuals. Likely candidateswould have a broad range of expertisein the areas of consumer protectionand consumer financial products orservices; significant expertise in analyzingconsumer financial markets, laws andregulations; and a demonstrated record ofsenior public or academic service.House and Senate ConductHearings on CFPB SemiAnnual Report to CongressIn October, CFPB Director Kraningerpresented the CFPB semi-annual reportto Members of the House FinancialServices Committee and the SenateBanking Committee. The semi-annualreport and the written testimony of theDirector provide a summary of the CFPB’sactivities in the first half of Fiscal Year2019 (FY2019) in addition to a preview ofrecent initiatives and future rulemakings.During the hearings, Kraninger tookcriticism from democrats for the Bureau’sactions on payday loans, enforcement offair lending laws and the Bureau’s positionon Military Lending Act compliance.Demonstrating her ongoing disapprovalwith CFPB Director Kathleen Kraninger,House Financial Services ChairwomanMaxine Waters (D-CA) released aMajority staff report entitled, “Settling forNothing: How Kraninger’s CFPB LeavesConsumers High and Dry” in advance ofKraninger’s appearance before the HouseFinancial Services Committee. Accordingto the report, Trump-appointed leadership,including Director Kathleen Kraninger,have failed consumers by undermining theCFPB’s enforcement activities and haveoverseen a decline in the Bureau’s redressfor harmed consumers.The taskforce is inspired by an earliercommission established by the ConsumerCredit Protection Act in 1968 that ledAlexa, Can You Read This Article on Voice Assistants? .pg. 6Busting Payments2019Myths. pg. 7Washington Watch NovemberNew Return Code Alerts Companies to Fraud .pg. 1Payments Insider — Previously, Inside Origination, this bi-annual, electronic newsletter contains articleswritten from a business account holder’s perspective that financial institutions can co-brand and share withACH origination clients and all business account holders.Securing Data at Your Company . pg. 2Federal Reserve to Launch FedNowSM . pg. 7Mitigating Check Fraud at Your Business . pg. 3Why it Pays for Nonprofits to Encourage ACH/EFT Donations .pg. 8Ho-Ho-How to Reduce Card Fraud this Holiday Season .pg. 4White Paper Examines the Effects of Synthetic Identity Payments Fraud.pg. 9OFAC Compliance Facts Every Business Should Know . pg. 5Why You Need the ACH Rulesby Jen Kirk, AAP, Vice President, Education1.Payments Insider. The publication youare reading right now is a great tool tocare what the ACHRules say? Becausekeep you up-to-date on recent payments-by Shelly Sipple, AAP, APRP, NCP, Director,related issues! Here’s a link to the articleCertifications & Continuing Educationwe run each spring for rules changes thatyour agreementare important to companies.with your financial3.institution legallyACH Quick Reference Cards forYou send transactions out into the ACHNetwork under the assumption the accountbinds you to theCorporate Users. This three-card seriesnumber is correct. But, what happens whenACH Rules!gives companies fingertip access tothe account number is wrong or invalid?critical information for the correctGenerallyhandling of ACH Returns, Dishonoredspeaking, the ACH Rules is written forA financial institution who receives anACH payment initiated by your company mayfinancial institutions. However, theReturns, Standard Entry Classpost it based solely on the account numberlegally binding contract you and your(SEC) codes, Transaction codes andinformation you provided in the entry. And, ifNotifications of Change (NOC).they can’t post it that way, they may:financial institution (ODFI) have with oneanother most likely states that all rights,Washington Watch — This electronic newsletter provides executive-level insights into governmental andregulatory activities impacting financial institutions and others in the payments industry.Preorder EPCOR’s ACH QuickReference Guide for Corporate Users.2.Why should you,the corporate user,New Return CodeAlerts Companiesto Fraud4.Purchase a hard copy, electronic accessresponsibilities and warranties are transferredor app version of the ACH Rules. Theto you. Look at the contract your businesseasiest way to stay compliant is to havecalled an ODFI/Originator Agreement). Ifthe words, “Company agrees to comply with1.account and send a Notification ofaccount information to your company,the 2019 ACH Rules today!5.Manually post it to the recipient’sChange (NOC) with the correctedthe rules in hand! Order your copy ofsigned with your financial institution thathandles your ACH transactions (it is probablyorBecome an EPCOR member.2.Becoming an EPCOR member givesWhen an entry is returned, it will includeThey may return the payment to you.and be bound by the Rules,” appear in youryou access to many resources to helpa specific reason as to why it was not ablecontract then you are indeed now tied to theyou maintain compliance with theto be processed. Based on the return reasonACH Rules. And, in essence, this means thatvarious payment systems rules andindicated, your company will know what itsyou are required to follow any rule that saysregulations . If you’re interested innext steps are—correcting the payment and“ODFI” in the wording.Here are five ways you can access the ACHRules or applicable payments changes:becoming a member, reach out toresending it, or handling the issue directlyMember Support at 800.500.0100 or viawith your client.email at memserve@epcor.org.EPCOR PAY M E N TS I N SI DE R Octo b e r 2 01 9Payments Post — This quarterly printed newsletter is mailed to contacts at EPCOR member organizations,providing important payment systems informatio

Note: EPCOR's AAP Prep, APRP Prep and NCP Prep and select EPCOR events are not included in the EPCOR Education Club. The AAP/APRP/NCP Discount cannot be used to purchase an Education Club or Education Club Points. 2020 Education Club Points may only be used toward 2020 learning events. Points may not be carried over to the following year. Gold