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Data sheetCisco publicCisco Headset 500 Series 2020 Cisco and/or its affiliates. All rights reserved.Page 1 of 22
ContentsProduct overview3Features and benefits4Platform support8Product specifications18Ordering information19Warranty information21Cisco environmental sustainability21Cisco Capital22For more information22 2020 Cisco and/or its affiliates. All rights reserved.Page 2 of 22
The Cisco Headset 500 Series is a professional range of wired and wireless headsetsoptimized for Cisco IP phones, soft clients, and desktop video devices.The 500 Series are headsets designed for workers in open work spaces to stayconnected and productive in any environment. They feature vibrant audio, powerful noiseisolation, exceptional comfort, and easy administration.Product overviewThe Cisco Headset 500 Series delivers surprisingly vibrant sound for open workspaces. Users can stayfocused in noisy environments with rich sound, exceptional comfort, and proven reliability. The 500 Seriesoffers a lightweight form factor that is comfortable to wear, even for an entire workday. It’s designed forworkers who spend a lot of time wearing headsets for voice communications and listening to music.The Headset 500 Series offers:* Lightweight comfort that is ideal for extended wear Premium sound in a sleek form factor – great for music and voice communications Powerful noise isolation with unidirectional microphones that are designed to hone in on the user’svoice and simultaneously minimize background noise Easy, intuitive user configuration experience when used with Cisco IP phones* and Cisco Jabber** Extended Digital Enhanced Cordless Telecommunications (DECT) range (300 feet) with wirelessmodels Flexible options for connecting to devices: various models support USB, RJ, 3.5 mm, DECT, andBluetooth connections Proven reliability and integrations for Cisco IP phones, Cisco DX Series endpoints, and Cisco softclients Easy device management including remote firmware upgrade, inventory management, diagnostics,and metrics when used with compatible Cisco Unified Communications Manager* and WebexControl HubWhen using a compatible Cisco IP phone or Cisco Jabber version 2020 Cisco and/or its affiliates. All rights reserved.Page 3 of 22
Use the Cisco Headset 500 Series with the optional USB headset adapter for enhanced experiences,including with automatic software upgrades, in-call presence indicator, and audio customizations whichallow you to adjust how you hear others and how they hear you.Features and benefitsTable 1.Features and benefits for Cisco Headset 500 SeriesFeatureDescriptionIntegrated serviceabilityHeadsets are easier to deploy, manage, and service with Cisco collaborationplus headsets. Centrally manage policy, defaults, and much more when usingCisco Headsets with Cisco Unified Communications Manager, Cisco WebexControl Hub, and devices.Premium audio and noise isolationThe microphone is exceptional at capturing wide bandwidth sound, with littlesignal noise and low distortion. It is composed of a high-quality electretcapsule and unique housing design. The capsule’s orientation in themicrophone housing creates a short acoustic path, which provides maximumacoustic sensitivity (best voice reception) and balanced noise reduction. Theoptimized microphone capsule and housing create a clean and natural soundwith reduced background noise so the user’s voice can be clearly heard.Lightweight and ergonomic designBuilt with comfort in mind, these headsets are designed to be delightful towear for extended periods of time and to reduce head fatigue. They featurequality materials, including multiaxial ear cups.Advanced ear cup designOur design creates a full and rich sound that makes collaboration easier andmusic more enjoyable. The ear cups feature efficient acoustic transducers andintegrations.Enhanced capabilities enabled by theUSB headset adapterUse this optional accessory to connect the headset to Cisco IP phones, CiscoDX endpoints, Cisco Jabber , Cisco Webex Teams and Cisco UC-One. Itoffers a more enhanced experience with: In-call indicators: LED(s) on the ear plate Simplified call controls Customized audioTest and adjust microphone(record, playback, gain)**The microphone test removes the guesswork associated with tuningmicrophone gain levels by enabling users to record themselves speaking intheir work environment and then playing the recordings back.Audio shaping**This feature enables users to get the best phonic experience by shaping theinbound audio.**Feature requires a USB interface for headsets and a compatible Cisco IP phone and firmware, or a compatible Jabber version. 2020 Cisco and/or its affiliates. All rights reserved.Page 4 of 22
Figure 1.Cisco Headset 521 and 522 and in-line USB adapterTable 2.Features and benefits of Cisco Headset 521 and 522FeatureDescriptionPower 3.5-mm connectorEnables flexible headset use with standard 3.5-mm jacks on laptops, tablets, and mobilephones and connects headset LEDs to power when using an in-line USB headset adapter.In-line USB adapterThe hand-held controller connects 3.5-mm headset to USB and provides easy access tokey call control capabilities, including answer call, end call, reject call, hold/resume(for multiple calls), mute/unmute, volume up, and volume down.Note: The Cisco Headset 521 and 522 terminate with a power 3.5-mm connector and include an in-lineUSB adapter.Figure 2.Cisco Headset 531, 532, and desktop USB headset adapter 2020 Cisco and/or its affiliates. All rights reserved.Page 5 of 22
Table 3.Features and benefits for Cisco Headset 531 and 532FeatureDescriptionQuick disconnect cabling optionsEasily plug and unplug the headset as needed during shift changes or breaks withhigh-cycle quick disconnect.Desktop USB adapter optionConnects quick disconnect to USB and provides easy access to key call controlcapabilities, including answer call, end call, reject call, hold/resume (for multiplecalls), mute/unmute, volume up, and volume down.Quick disconnect RJ9 optionProvides the broadest range of Cisco IP phone connectivity.Note: The Cisco Headset 531 and 532 terminate with quick disconnect and are bundled with either adesktop USB adapter or RJ9 cabling option.Figure 3.Cisco Headset 561 and 562 with Standard Base StationTable 4.Features and benefits for Cisco Headset 561 and 562 with Standard Base StationFeatureDescriptionEnhanced mobility wirelessThe newest in DECT technology provides freedom to roam up to 300 feet fromthe base with crystal clear audio.On-ear controlsEnjoy easy access to key call control capabilities, including answer call, end call,reject call, hold/resume (for multiple calls), mute/unmute, volume up, and volumedown.Full securityAES-128 encryption ensures secured communication.Music modeFull-band audio provides premium, 48-kHz audio experience.Conference/Training ModePair up to three additional headsets to the same base station for easy, comfortabletraining. Each headset will retain its own settings and will automatically be on mutewhen added.Multi-mode audioAutomatically provides the best available audio experience in call mode(narrowband or wideband) and (wideband or full band) in music mode. 2020 Cisco and/or its affiliates. All rights reserved.Page 6 of 22
FeatureDescriptionAuto-answerThe headset automatically answers calls when undocked. The headset willautomatically end calls when docked.All cables includedThe Standard base comes with a USB-A cable for USB connectivity and anRJ9/11 Y cable for Cisco IP phone connectivity, making it easier and lessexpensive to order Cisco headsets for use with Cisco devices.USB-C cables can be purchased separately for using the headset with USB-Ccompatible devices.Figure 4.Cisco Headset 561 and 562 with Multibase StationTable 5.Features and benefits for Cisco Headset 561 and 562 with Multibase StationFeatureDescriptionStandard featuresAll features listed in the Standard base station.Multiple sourcesSimultaneously connect to multiple physical and Bluetooth sources. Select aconnection with the source selector buttons on the base station.Auto-source selectionThe headset can answer calls from any source with a single press of a button.The Multibase station will automatically select the source with the incoming call.Bluetooth connectivityPair Bluetooth devices to the base for convenient connectivity to mobile devicesand phones. The Multibase station supports four paired devices and one activeBluetooth connection.All cables includedThe Multibase station comes with two USB-A cables for USB connectivity and anRJ9/11 Y cable for Cisco IP phone connectivity, making it easier and lessexpensive to order Cisco headsets for use with Cisco devices.USB-C cables can be purchased separately for using the headset with USB-Ccompatible devices. 2020 Cisco and/or its affiliates. All rights reserved.Page 7 of 22
Platform supportNote: Table 6-7 lists support for basic call control and serviceability functionalities. Advanced call controlsupport may be available only in the latest version of software. Legacy Cisco phones, third-party apps, andthird-party devices may work with the Cisco Headset 500 Series, but they have limited or no testingcoverage and are not officially supported by Cisco.Basic call control support: Mute/Unmute/Volume /Volume-/Answer Call/End Call.Advanced call control support: Reject call/Hold call/Resume call/Mulitiple call handling.Table 6.Call control supportModelHeadset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTCisco IP Phone 6821 MPP N/AN/AYesN/AN/AN/AN/ACisco IP DECT Phone6825 MPPYesN/AN/AN/AN/AN/AN/ACisco IP Phone 6841 MPP N/AN/AYesN/AN/AN/AN/ACisco IP Phone 6851 MPP N/AN/AYesN/ANoN/AN/ACisco IP Phone 6861 MPP N/AN/AYesN/ANoN/AN/ACisco IP Phone 6871 MPP N/AYes:YesYes:Yes:Yes:N/APhone load11.3(1) orlaterPhone load11.3(1) orlaterPhone load11.3(1) or laterPhone load11.3(1) orlaterHeadset load1.5(1) or laterHeadsetload 1.5(1)or laterHeadset load1.0(2) or laterHeadsetload 1.0(2)or laterCisco IP Phone 7811N/AN/AN/AN/AN/AN/AN/ACisco IP Phone 7821N/AN/AYesN/AYes:N/AN/AN/AN/APhone load12.5(1)SR2 orlaterHeadset Load1.0(2) or laterCisco IP Phone 7841N/AN/AYesN/AYes:Phone load12.5(1)SR2 orlaterHeadset Load1.0(2) or later 2020 Cisco and/or its affiliates. All rights reserved.Page 8 of 22
ModelCisco IP Phone 7861Headset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTN/AN/AYesN/AYes:N/AN/APhone load12.5(1)SR2 orlaterHeadset Load1.0(2) or laterCisco IP Phone 7811 MPP N/AN/AN/AN/AN/AN/AN/ACisco IP Phone 7821 MPP N/AN/AYesN/ANoN/AN/ACisco IP Phone 7841 MPP N/AN/AYesN/ANoN/AN/ACisco IP Phone 7861 MPP N/AN/AYesN/ANoN/AN/ACisco IP ConferencePhone 7832N/AN/AN/AN/AN/AN/AN/ACisco IP ConferencePhone 7832 MPPN/AN/AN/AN/AN/AN/AN/ACisco IP Phone 8811N/AN/AYesN/AYes:N/AN/APhone load12.5(1)SR2 orlaterHeadset Load1.0(2) or laterCisco Wireless IP Phone8821YesN/AN/AN/AN/AN/AN/ACisco IP Phone 8841N/AN/AYesN/AYes:N/AN/AN/AYes:Phone load12.5(1)SR2 orlaterHeadset Load1.0(2) or laterCisco IP Phone 8845N/AN/AYesN/AYes:Phone load12.5(1)SR2 orlaterHeadset Load1.0(2) or later 2020 Cisco and/or its affiliates. All rights reserved.Phoneload12.5(1)SR2 or laterHeadsetLoad1.0(2) orlaterPage 9 of 22
ModelCisco IP Phone 8851Cisco IP Phone 8861Cisco IP Phone 8865Cisco IP Phone 8865NRHeadset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTN/AYes:YesYes:Yes:Yes:Yes:Phone load12.1(1) orlaterPhone load12.1(1) orlaterPhone load12.5(1)SR2 orlaterPhone load12.5(1)SR2or laterHeadsetLoad 1.5(1)or laterHeadsetHeadset LoadLoad 1.5(1) 1.0(2) or lateror laterHeadsetLoad 1.0(2)or laterPhoneload12.5(1)SR2 or laterYes:Yes;Yes:Yes:Phone load12.1(1) orlaterPhone load12.1(1) orlaterPhone load12.5(1)SR2 orlaterPhone load12.5(1)SR2or laterHeadsetLoad 1.5(1)or laterHeadsetHeadset LoadLoad 1.5(1) 1.0(2) or lateror laterHeadsetLoad 1.0(2)or laterPhoneload12.5(1)SR2 or laterYes:Yes:Yes:Yes:Phone load12.1(1) orlaterPhone load12.1(1) orlaterPhone load12.5(1)SR2 orlaterPhone load12.5(1)SR2or laterHeadsetLoad 1.5(1)or laterHeadsetHeadset LoadLoad 1.5(1) 1.0(2) or lateror laterHeadsetLoad 1.0(2)or laterPhoneload12.5(1)SR2 or laterYes:Yes:Yes:Phone load12.1(1) orlaterPhone load12.1(1) orlaterPhone load12.5(1)SR2 orlaterPhone load12.5(1)SR2or laterHeadsetLoad 1.5(1)or laterHeadsetHeadset LoadLoad 1.5(1) 1.0(2) or lateror laterHeadsetLoad 1.0(2)or laterN/AN/AN/AN/AN/AN/AN/AN/ACisco IP Phone 8811 MPP ) orlaterHeadsetLoad1.0(2) orlaterHeadsetLoad1.0(2) orlaterN/APhone load11.2(3) or laterHeadset Load1.0(2) or laterCisco IP Phone 8841 MPP N/AN/AYesN/AYes:Phone load11.2(3) or laterHeadset Load1.0(2) or later 2020 Cisco and/or its affiliates. All rights reserved.Page 10 of 22
ModelHeadset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTN/AYesN/AYes:N/ANoNoCisco IP Phone 8845 MPP N/APhone load11.2(3) or laterHeadset Load1.0(2) or laterCisco IP Phone 8851 MPP N/AYes:YesPhone load11.1(2) orlaterYes:YesPhone load11.1(2) orlaterYes:Yes:Phone load11.1(2) orlaterPhone load11.2(3) or laterPhone load11.2(3) orlaterYesPhone load11.1(2) orlaterYes:Yes:Phone load11.1(2) orlaterPhone load11.2(3) or laterPhone load11.2(3) orlaterNoHeadsetLoad 1.0(2)or laterYes:Yes:Yes:Phone load11.1(2) orlaterPhone load11.2(3) or laterPhone load11.2(3) orlaterHeadset LoadHeadset1.0(2) or laterLoad 1.5(1)or laterHeadsetLoad 1.5(1)or laterHeadsetLoad 1.0(2)or laterYes:Headset LoadHeadset1.0(2) or laterLoad 1.5(1)or laterHeadsetLoad 1.5(1)or laterCisco IP Phone 8865 MPP N/AYes:Headset LoadHeadset1.0(2) or laterLoad 1.5(1)or laterHeadsetLoad 1.5(1)or laterCisco IP Phone 8861 MPP N/AYes:NoHeadsetLoad 1.0(2)or laterCisco IP ConferencePhone 8832/8832NRN/AN/AN/AN/AN/AN/AN/ACisco IP ConferencePhone 8832 MPPN/AN/AN/AN/AN/AN/AN/ACisco IP Phone6900/79x2/79x5/8900/9900 SeriesN/ANoInteropera Nobilityverifiedwith thosemodelswith RJ9headsetport, butnotofficiallysupportedby Cisco 2020 Cisco and/or its affiliates. All rights reserved.Interoperability Noverified withthose modelswith RJ9headset portand RJ11auxiliary portfor basic callcontrol, but notofficiallysupported byCisco (Pleaseset sidetone to“off” to avoidecho.)NoPage 11 of 22
ModelHeadset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTCisco SPA Series IPPhoneNoNoNoNoNoNoNoCisco Jabber Client DesktopYesYes:N/AYes:N/AYes:NoJabber load12.0 or laterJabber load12.0 orlaterHeadset load1.5(1) or laterCisco Jabber Client MobileJabber load12.5 or laterHeadsetload 1.0(2)or laterHeadsetload 1.5(1)or laterYesN/AN/AN/AN/AN/AAudioOnlyCisco Jabber Client - VDI YesYes:N/AYes:N/AYes:NoJabber load12.0 or laterfor Win32Jabber load12.0 orlater forWin32Jabber Load12.7MR orlater forWin64YesCisco Webex DesktopSeriesN/AYes:N/AN/AWebexDesktop load9.8 or laterYesMute/Unmute Only 2020 Cisco and/or its affiliates. All rights reserved.Yes:N/AHeadsetload 2.0(1)or laterHeadset load1.5(1) or laterCisco Webex MeetingsHeadsetload 1.5(1)or laterHeadsetload 1.5(1)or laterHeadset load2.0(1) or laterYes:Jabber Load12.7MR orlater forWin64JabberLoad12.7MR orlater forWin64Headset load1.5(1) or laterCisco Webex Teams DesktopJabber load12.5 or laterfor Win32N/AYes:Yes:Headsetload 2.0(1)or laterN/AYes:WebexDesktopload 9.8 orlaterWebexDesktopload 9.8 orlaterHeadsetload 1.5(1)or laterHeadsetload 1.5(1)or laterMute/UnmuteOnlyNoN/AMute/UnmuteOnlyNoNoPage 12 of 22
ModelCisco UC-OneHeadset 521 / 522Headset 531 / 532Headset 561 / 5623.5 mm(AudioOnly)USBRJ9(AudioOnly)USBRJ9/RJ11 (Y)USBBTYesYes:N/AYes:N/AYes:NoUC-One load22.9 or laterUC-Oneload 22.9 orlaterUC-Oneload 22.9 orlaterHeadsetload 1.5(1)or laterHeadsetload 1.5(1)or laterInteroperabili N/Aty verified,but notofficiallysupported byCiscoInteroperabi N/Ality verified,but notofficiallysupportedby CiscoKnown towork, butnot officiallysupportedby CiscoHeadset load2.0 (1) orlaterHeadsetload 2.0 (1)or laterHeadset load1.5(1) or laterMicrosoft Skype forBusinessTable 7.YesNoHeadsetload 2.0 (1)or laterServiceability supportModelRemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigCisco IP Phone 6821 MPP NoNoNoNoNoCisco IP DECT Phone6825 MPPNoNoNoNoNoCisco IP Phone 6841 MPP NoNoNoNoNoCisco IP Phone 6851 MPP NoNoNoNoNoCisco IP Phone 6861 MPP NoNoNoNoNoCisco IP Phone 6871 MPP Yes:Yes:NoYes:NoCisco IP Phone 7811Local ConfigPhone load11.3(1) or laterPhone load11.3(1) or laterPhone load11.3(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterN/AN/A 2020 Cisco and/or its affiliates. All rights reserved.N/AN/AN/APage 13 of 22
ModelLocal ConfigRemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigCisco IP Phone 7821Yes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterYes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCUCM12.5(1)SU1/11.5(1)SU7 or laterCisco IP Phone 7811 MPP NoNoNoNoNoCisco IP Phone 7821 MPP NoNoNoNoNoCisco IP Phone 7841 MPP NoNoNoNoNoCisco IP Phone 7861 MPP NoNoNoNoNoCisco IP ConferencePhone 7832NoNoNoNoNoCisco IP ConferencePhone 7832 MPPNoNoNoNoNoCisco IP Phone 7841Cisco IP Phone 7861 2020 Cisco and/or its affiliates. All rights reserved.Page 14 of 22
ModelLocal ConfigRemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigCisco IP Phone 8811Yes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCisco Wireless IP Phone8821NoNoNoNoNoCisco IP Phone 8841Yes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCisco IP Phone 8845Cisco IP Phone 8851 2020 Cisco and/or its affiliates. All rights reserved.Page 15 of 22
ModelLocal ConfigRemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigCisco IP Phone 8861Yes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYesYesYesYesYesPhone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYes:Yes:Yes:Yes:Yes:Phone load12.5(1)SR2 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterPhone load12.5(1)SR3 orlaterHeadset load1.0(2) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterYes:NoYes:NoCisco IP Phone 8865Cisco IP Phone 8865NRCisco IP Phone 8811 MPP Yes:Phone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterCisco IP Phone 8841 MPP Yes:Yes:NoYes:Phone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or later 2020 Cisco and/or its affiliates. All rights reserved.NoPage 16 of 22
ModelLocal ConfigCisco IP Phone 8845 MPP Yes:RemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigYes:NoYes:NoPhone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterCisco IP Phone 8851 MPP Yes:Yes:NoYes:Phone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterCisco IP Phone 8861 MPP Yes:Yes:NoYes:Phone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterCisco IP Phone 8865 MPP Yes:Yes:NoYes:NoNoNoPhone load11.2(3) or laterPhone load11.2(3) or laterPhone load11.2(3) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterHeadset load1.0(2) or laterCisco IP ConferencePhone 8832/8832NRNoNoNoNoNoCisco IP ConferencePhone 8832 MPPNoNoNoNoNoCisco IP Phone6900/79x2/79x5/8900/9900 SeriesNoNoNoNoNoCisco SPA Series IPPhoneNoNoNoNoNoCisco Jabber Client DesktopYes:Yes:Yes:Yes:Yes:Jabber load12.6MR or laterJabber load12.6MR or laterJabber load12.6MR or laterJabber load 12.7or laterJabber load12.6MR or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterNoNoNoNoCisco Jabber Client MobileNo 2020 Cisco and/or its affiliates. All rights reserved.Page 17 of 22
ModelLocal ConfigRemoteFirmwareUpgrade /ManagementInventoryManagementDiagnosticsRemote ConfigYes:Yes:Yes:Yes:Jabber load12.6MR or laterfor Win32Jabber load12.6MR or laterfor Win32Jabber load12.6MR or laterfor Win32Jabber Load12.7MR or laterfor Win64Jabber Load12.7MR or laterfor Win64Jabber Load12.7MR or laterfor Win64Headset load1.5(1) or laterHeadset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/11.5(1)SU7 orlaterCUCM12.5(1)SU1/11.5(1)SU7 orlaterJabber load 12.7 Jabber loador later for Win32 12.6MR or laterfor Win32Jabber Load12.7MR or laterJabber Loadfor Win6412.7MR or laterfor Win64Headset load1.5(1) or laterHeadset load1.5(1) or laterCUCM12.5(1)SU1/CUCM11.5(1)SU7 or12.5(1)SU1/later11.5(1)SU7 orlaterCisco Jabber Client - VDI Yes:Cisco Webex Teams DesktopNoNoNoNoNoCisco Webex DesktopSeriesNoNoNoNoNoCisco Webex MeetingsNoNoNoNoNoCisco UC-OneNoNoNoNoNoMicrosoft Skype forBusinessNoNoNoNoNoProduct specificationsTable 8.Product specifications for the Cisco Headset 500 SeriesHeadset detailConnectivity optionsPC, Mac, Cisco IP phone, DX endpoint (see Platform Support above)Hearing protectionYes (requires USB headset adapter or wireless base)Acoustic spike protection from sounds to over 118 dBMicrophone typeElectret condenser/ECMMicrophone directionalityUnidirectionalMicrophone frequency response150 to 6800 HzSpeaker impedance 90 ohms 2020 Cisco and/or its affiliates. All rights reserved.Page 18 of 22
Headset detailEarpiece bandwidth50 Hz to 18 kHzMaximum sound pressure118 db SPL(A) (requires USB adapter or wireless base)In-call presence indicator on ear plateLED on each ear plate (requires USB headset adapter or wireless base)Table 9.Product specifications for Cisco Headset 561 and 562 Standard Base StationHeadset detailWireless technologyDECT 6.0 (or region-specific)RangeUp to 100 meters (333 feet)Battery lifeStorage: up to 200 daysStandby: up to 60 hoursActive use: up to 10 hoursConnectivity1 simultaneous connection (USB or RJ9/RJ11 Y)All cables includedAudio bandwidthNarrowband (8 kHz)Wideband (16 kHz)Full band (48 kHz)Ordering informationThe Cisco Headset 500 Series is available now. To order, visit the Cisco Ordering Home Page.Table 10.Ordering information for Cisco Headset 521, 522, 531, and 532Part numberProduct descriptionCP-HS-W-521-USB Cisco Headset 521 (Wired Single with 3.5mm connector and USB-A Adapter)CP-HS-W-522-USB Cisco Headset 522 (Wired Dual with 3.5mm connector and USB-A Adapter)CP-HS-W-521-USBCCisco Headset 521 (Wired Single with 3.5mm connector and USB-C Adapter)CP-HS-W-522-USBCCisco Headset 522 (Wired Dual with 3.5mm connector and USB-C Adapter)CP-HS-W-531-RJ Cisco Headset 531 (Wired Single with Quick Disconnect coiled RJ Headset Cable)CP-HS-W-532-RJ Cisco Headset 532 (Wired Dual with Quick Disconnect coiled RJ Headset Cable)CP-HS-W-531-USBA Cisco Headset 531 (Wired Single with USB-A Headset Adapter)CP-HS-W-532-USBA Cisco Headset 532 (Wired Dual with USB-A Headset Adapter)CP-HS-W-531-USBCCisco Headset 531 (Wired Single with USB-C Headset Adapter) 2020 Cisco and/or its affiliates. All rights reserved.Page 19 of 22
Part numberProduct descriptionCP-HS-W-532-USBCCisco Headset 532 (Wired Dual with USB-C Headset Adapter)CP-HS-W-USBA Cisco USB-A Headset Adapter (optional accessory) for 530 SeriesCP-HS-W-RJ Cisco QD RJ Headset Cable (optional accessory) for 530 SeriesCP-HS-W-5EC8 Cisco 8-pack Ear Pad Spare (optional accessory) for 520 and 530 SeriesCP-HS-W-USBCCisco QD USB-C Headset Adapter (optional accessory) for 530 SeriesCP-HS-W-YQD Cisco QD Y Trainer Cable (optional accessory) for 530 SeriesTable 11.Ordering information for Cisco Headset 561 and 562 with Standard Base StationPart numberProduct descriptionCP-HS-WL-561-S-US Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band:United States-CanadaCP-HS-WL-562-S-US Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band:United States-CanadaCP-HS-WL-561-S-EU Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band:Europe, U.K., Asia, South Africa, Hong Kong, Australia, New ZealandCP-HS-WL-562-S-EU Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band:Europe, U.K., Asia, South Africa, Hong Kong, Australia, New ZealandCP-HS-WL-561-S-LA Cisco Headset 561 Wireless Single Headset with Standard Base Station. Frequency Band:Latin AmericaCP-HS-WL-562-S-LA Cisco Headset 562 Wireless Dual Headset with Standard Base Station. Frequency Band:Latin AmericaTable 12.Ordering information for Cisco Headset 561 and 562 with Multibase StationPart numberProduct descriptionCP-HS-WL-561-M-US Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band:United States-CanadaCP-HS-WL-562-M-US Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band:United States-CanadaCP-HS-WL-561-M-EU Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band:Europe, U.K., Asia, South Africa, Hong Kong, Australia, New ZealandCP-HS-WL-562-M-EU Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band: Europe,U.K., Asia, South Africa, Hong Kong, Australia, New ZealandCP-HS-WL-561-M-LA Cisco Headset 561 Wireless Single Headset with Multibase Station. Frequency Band:Latin AmericaCP-HS-WL-562-M-LA Cisco Headset 562 Wireless Dual Headset with Multibase Station. Frequency Band:Latin America 2020 Cisco and/or its affiliates. All rights reserved.Page 20 of 22
Table 13.Ordering information for Cisco Headset 561 and 562 optional accessoriesProduct NumberDescriptionCP-HS-WL-561-N-US Cisco Headset 561 Spare Wireless Single Headset Only with No Base Station. RequiresBase Station. Frequency Band: United States-CanadaCP-HS-WL-562-N-US Cisco Headset 562 Spare Wireless Dual Headset Only with No Base Station. Requires BaseStation Frequency Band: United States-CanadaCP-HS-WL-561-N-EU Cisco Headset 561 Spare Wireless Single Headset Only with No Base
The Cisco Headset 500 Series is a professional range of wired and wireless headsets optimized for Cisco IP phones, soft clients, and desktop video devices. . and metrics when used with compatible Cisco Unified Communications Manager* and Webex Control Hub * When using a compatible Cisco IP phone or Cisco Jabber version
