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Poweringthe Businessof Insurance

The global business ofinsurance is transformingConnectivity is evolvingcustomer expectationsand creating newbusiness models.12

With change comesopportunity. That’s whereyou will find Applied Systems.Insurance agents and brokersnow, more than ever, neednew and more advancedtechnology to manage theirbusiness for growth andprofitability during the digitaltransformation of insurance.34

Consumers andbusinesses now expectgreater access toinsurance informationand more control overtheir insurance decisions.Insurers are seeking newand better ways to market,distribute, and serviceinsurance through theindependent agent andbroker channel.56

Revolutionizing thebusiness of insuranceFor more than 30 years, Applied Systems has ledan industry we helped to create with a mission tocontinuously power the global business of insurance.Agencies and brokerages have faced new challengesand demands on their businesses over time, and wehave been there to guide you.Applied Systems has always been at the forefrontof insurance technology, leading the way throughinnovation. As the insurance industry becomesincreasingly global, we are delivering new technologyand expanded multinational capabilities for thischanging marketplace.78

Fifteen industryfirsts that shapedthe business1 251983198319992007The release of Applied TAM,the first PC-based insurancemanagement system.The introduction of AppliedRating Services, the firstrating services in Canada.The release of Applied CSR24,the leading cloud-based clientself-service software.First availability of claimsdownloads from IVANS.3 419891992The introduction of batchdownloads for the multicarrier environment byApplied IVANS.Launched the firstWindows-based solution inthe industry with AppliedTAM 4.0.72000The first cloud-based agencyand brokerage managementsystem goes live.61999Introduced first realtime rating systembetween Applied TAMand insurance carriers.989132008The release of Applied Epic,the insurance industry’sfastest-growing cloud-basedagency and brokeragemanagement system, andthe platform for the future.142015Applied acquires Evosure toaccelerate the development,integration, and time to marketof market appetite productsthat quickly and accuratelyidentify carrier appetite for aspecific submission.2015Applied acquires SEMCAT tofurther enhance our productportfolio and commitmentto automating the entireinsurance lifecycle byproviding a comprehensiveand integrated rating solution.102012The release of Applied Mobile,the first independent agentand broker mobile applicationdesigned specifically forinsurance staff.11 1220132015Applied enters the UKmarketplace with theacquisition of Insurecom.Applied acquires NxTech,continuing the strategicinvestment in IVANSto improve data exchangeand carrier-agencyconnectivity.152017Applied expands Europeanpresence with acquisition ofRelay Software in Ireland.10

Leading achanging industryTechnology is connecting our world andrevolutionizing the business of insurance.Digital transformation enables organizations toconnect people, businesses and things in previouslyunimaginable ways.Applied technology enables the industry tocapitalize on this transforming marketplace. By fullymaximizing connectivity and the value of informationexchanged throughout the insurance lifecycle,agencies, brokerages and insurers create higher-valuebusiness transactions and deliver superior customerexperiences. As the industry’s most trusted technologypartner, Applied Systems continues to lead insuranceagencies and brokerages into the new digital era.1112

Enabling the ConnectedBusiness of InsuranceApplied CloudIn today’s connected world, our industry mustdeliver a connected experience between allparticipants in the insurance ecosystem. This meansgreater connectivity within an agency or brokerage;greater connectivity with insurer partners forgreater connectivity for simultaneous exchange ofinformation between all key stakeholders across theConnecting tothe InsuredSellingMarketingSelf-ServiceManaging Connecting toInsurersinsurance lifecycle.Applied’s cloud-based software enables agencies andbrokerages to operate more efficiently, make moreinformed business decisions, improve customerservice, and accelerate growth and profitabilityacross all lines of business in the new digital lServices1514

Managing youragency or brokerageMore than ever before, agents and brokers needMobile capabilities are essential for insurance businessesa complete view of clients and prospects forto empower staff away from the office with informationeach person to access and act upon – regardlessto deliver an omnichannel customer service. Appliedof role, time or location.Mobile is the first independent agent and broker mobileapplication designed specifically for insurance producersApplied solutions enable companies to gain ato provide them on-demand access to client and prospectcomprehensive view of customers and prospects acrossinformation.all lines of business. Since the introduction of Applied1516TAM in 1983, Applied has powered day-to-day operationsData analytics applications also enable agencies andfor insurance businesses, allowing agencies andbrokerages to make quicker, more informed businessbrokerages to capitalize on new growth opportunitiesdecisions through analysis of their books of business,and expand their business. Today, Applied Epic hasemployee operations and insurer relationships.become the fastest-growing cloud-based agency andApplied PerformanceManagement is the industry’s firstbrokerage management system, bringing powerful,data analytics application for agencies and brokerages tointegrated capabilities to the market.visualize data to identify potential new markets, buildinsurer relationships and drive employee productivity.1617

Connecting tothe insuredIn today’s digital marketplace, consumersApplied solutions ensure information is updated in realexpect anytime, anywhere access totime, so clients always have access to up-to-date policyinformation and service.information, claims filing and processing, premiumpayments and insurance documents. An omnichannelApplied provides agencies and brokerages withcustomer service model enables agencies to increasepowerful, engaging applications to increaseclient satisfaction, build client loyalty and deliver acustomer service and brand loyalty. Applied CSR24more competitive business proposition.and Applied MobileInsured provide agency andbrokerage-branded mobile apps and online customerportals that put insurance information at a client’sfingertips, ensuring advice – and brand – arealways available.171818

Connectingto insurersInsurer connectivity is critical to automatingThrough IVANS, a business unit of Applied Systemsthe distribution and servicing of insuranceand the industry’s exchange, agencies in the US canproducts between agencies, brokerages andaccess markets and automate the exchange of policy-insurer partners.related information. In addition, we are advancinginsurer connectivity solutions, like integrated eTradingThe insurance market demands rapid informationand instant quoting, across all global regions to driveexchange throughout the insurance lifecycle. To meetgreater efficiency for insurers and brokerages.increasing expectations for immediate access toinformation and real-time service, insurance agenciesApplied solutions enable insurance agencies andand brokerages need the capability to seamlesslybrokerages to gain greater access to markets andexchange quote, policy, claims and billing dataincrease the efficiency of information-sharing withwith insurers.insurers—all within the core workflows of Appliedagency and brokerage management systems—soagencies and brokerages can deliver faster, morecomplete service to insured customers.192020

ProfessionalServicesLeveraging best practices and leading technologystandards, Applied consultants optimize technologyadoption and the opportunities it creates for customers.With rich industry experience, our professionalsunderstand the business of insurance and delivertechnological expertise to meet the unique requirementsof each customer’s business.The Applied Customer Experience team is committed toproviding consulting, data services, education, trainingand support throughout your partnership with us.From adopting new software and managing organic andM&A growth to evolving and enriching how your agencyserves customers, you can rely on Applied ProfessionalServices to support you in gaining the most from yourApplied investment.2222

CloudServicesThe cloud is no longer an IT consideration alone – itis fundamentally changing the way executives acrossdepartments view and manage their businesses, creatingnew business models and providing a catalyst forcompanies to expand and grow. The Applied Cloud isthe only purpose-built cloud platform for insuranceagencies and brokerages that provides a flexibleoperating environment with scalability for businessgrowth, stronger business continuity protection andincreased mobile access to business information.Applied’s Cloud team manages and maintains allhardware upgrades, Applied software updates andsystem testing processes, increasing agency investmentvalue by reducing time and expenses spent managingthese processes and ensuring availability of the latestsoftware capabilities. Today, more than 7,000 businessesand 75,000 users across four countries rely on theApplied Cloud to improve business performance,increase data security and deliver cost savings.2324

Applied Systems enables growthand opportunity in an increasinglycomplex and connected insurancemarketplace. For more than 30years, we have led the industrythrough change with technologythat makes businesses more efficient,productive and valuable to theircustomers and those they serve.The past informs the future, andApplied Systems will continue tolead technological innovation thatpowers the business of insurance.2526

Applied’s mission is to makepossible the core promise ofinsurance – enabling agencies,brokers and insurers to safeguardand protect what matters most inpeople’s lives. We will continue toinvest in the products and servicesto ensure that people are protectedfrom the risks in our world.Big things happen at theintersection of innovation andopportunity. That’s where you willfind Applied Systems.2728

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The release of Applied TAM, the first PC-based insurance management system. 1983 The introduction of Applied Rating Services, the first rating services in Canada. 1989 The introduction of batch downloads for the multi-carrier environment by Applied IVANS. 1992 Launched the first Windows-based solution in the industry with Applied TAM 4.0. 1999